Project EV Omdömen 

Samuel Phillips was excellent in dealing with my queries and sorted the issue professionally.

I write this as someone who has bought two products from this company. The first one worked perfectly fine since 2021 before failing at the end of last year. Rather than fix it, I was offered a £300 upgrade to an apex charger. This was installed whilst I was having building works on my property, and so the installer did not hang the new charger. The charger was hung following completion of the works.

Upon first use, the new charger failed. Project EV sent out an engineer who said that the charger had been taken off the wall and this has voided my warranty. I explained that it had never been hung and following a call to the office they even admitted that this was the case as they had photos and a report from the engineer. By not hanging the charger it had got water in it causing it to fail. I was told that the only option available was to pay another £300 for yet another replacement.

Edit: I’m pleased to say that following this review, I was contacted by Project EV and after they looked at the picture of installation where the charger wasn’t hung, they arranged for a prompt replacement.

Contacted PEV and spoke with Samuel Philips. He very calmly took me through the steps multiple times . He was very patient and professional during this service. Thank you Project EV making me feel special.

My enquiry wasnt a hugely technical issue but Paul. sorted for me with politeness and efficiency.

Fantastic help from Sam a very patient guy

Had conversations with Lewis and John to get the charger connected to WiFi. Both were knowledgeable and helped get the process complete.
Just a bit of a wait getting the phone answered, otherwise would have scored even better.

I had a fault with my charger which no longer worked from my app. The Project EV Team were quick to respond and helpful and sorted me out in no time.

I had poor experience with the ProjectEV charger and app in the past, so stopped using it.

Today, I thought I would give it another chance, with a local charging station.

The whole experience was smooth and pleasant. Having located the Electric Vehicle Supply Equipment in the app, it uses location services, I plugged the car in, pressed to start the charge and it initiated instantly.

The app gave real-time charging statistics, including price, so I could monitor the charge and avoid any overstay fees.

At the end of the session, the charge stopped automatically, I only needed to unlock the charge port.

Billing was clear and easy to access, top-up (including a very simple card scan which worked first time, the old card had expired). There is an auto top-up option, when your balance reaches a minimum of £2 you can top up using the default card.

I can definitely recommend downloading the app it gives you the opportunity to locate charge devices and charge/pay extremely easily.

good communication, thank you brilliant result just what I wanted

ONCE I GOT THROUGH TO THE CENTRE , TOOK A WHILE, HOWEVER THE WAIT PAID OFF. THE ISSUE I HAD WAS SORTED, SAMUEL HAD PATIENCE SORTING MY ISSUE AND NOW ONLINE AND ABLE TO RUN THE EV CHARGER THROUGH THE APP.

Very helpful and sorted out my queries very clearly

My charger was off line which meant I could not take advantage of off peak charging unless I stayed up after midnight to connect the car to my charger.
I got through quickly on the phone & the issue was dealt with very efficiently.
My charger needed to be connected to an upgraded system. I can now programme off peak charging on my phone. Thank you

Paul was an absolute marvel and his knowledge and experience was evident from the start of the call to the end. He walked me through the process in a simple manner, eliminating potential causes of the issue as we went.

I now not only have resolved the problem, but also have a much better understanding of the product, which is just as valuable.

A great call handler. Very patiently led me through 45 minutes of trying to correctly connect my charger to the internet. Helpful and knowledgeable.

Samuel was helpful and professional and managed to get my charger working where the chat box team failed to achieve.

The patience and understanding of Paul was absolutely outstanding and the final outcome was perfect.Thank You Paul.

Terrible customer service. If your home charger breaks down, they won't come out to you for weeks to look at it. Not at all impressed.

Paul is indeed a great staff . He supported me patiently through connecting me to my device. He answered all my questions. I am so happy speaking with him.

I will recommend if other staff I spoke earlier can be very assisting like paul.

Great Job

Paul sorted my ev charger for me .. great communication top man thankyou

Guy was helpful and knew what he was doing. Got my charger connected again. Didn’t give 5 stars as call centre was too noisy.