Project EV Omdömen 

We've just moved into a new house and it came with a project ev charger installed.wed never had a electric car before and we were having problems setting it up.
We called project ev customer services and spoke too a brilliant tech support guy called Jacque Kahn...he was a lifesaver,he managed too sort out the connection issues we had and remotely connected too our charger and was very patient with us.
The charger is now working and my wife's very happy 😊

Many thanks again Jacque you deserve a bonus from your bosses

Well, had the EV replaced by them as the last one packed in.
Took the £200 offer with 5 year warranty. Several issues with the poor app and not charging after midnight, but got sorted.

Two days ago the charger packed in. Contacted them as no power.
The switch had not been tripped so clearly an issue with the Apex EV.
Told it was down to me to get an electrician out, before they would attend. Persisted in this even though I said they had installed it. Stated it could be the power , but I said the power in my house is fine Eventually agreed to send a engineer out, but if it was the electrics ( that they fitted) I would be charged £150 plus vat. As I need my car to transport my disabled family I have agreed. Asked for a manger to call me back , but no one has. Clearly they don’t understand there 5 year warranty and guarantee. Less than a year old and faulty again. It’s always the sign of a poor company that acts in this way when something goes wrong .

Well, had the EV replaced by them as the last one packed in.
Took the £200 offer with 5 year warranty. Several issues with the poor app and not charging after midnight, but got sorted.

Two days ago the charger packed in. Contacted them as no power.
The switch had not been tripped so clearly an issue with the Apex EV.
Told it was down to me to get an electrician out, before they would attend. Persisted in this even though I said they had installed it. Stated it could be the power , but I said the power in my house is fine Eventually agreed to send a engineer out, but if it was the electrics ( that they fitted) I would be charged £150 plus vat. As I need my car to transport my disabled family I have agreed. Asked for a manger to call me back , but no one has. Clearly they don’t understand there 5 year warranty and guarantee. Less than a year old and faulty again. It’s always the sign of a poor company that acts in this way when something goes wrong .

Poor
Mark

I spoke to Jacque Khan, an advisor who really genuinely helped me.
I'm 65 and I've never used or tried to set up a charging timer before in my life. Jacque was kind, very patient, and very knowledgable. Nothing was too much trouble for him. He helped me through, what was for me, a very stressful and complicated proceedure.
He is a credit to Project EV, and I wish him the very best.

Mr Gary Tanner

Paul patiently talked me through the steps in needed to do to resolve the issue with my charger.

I rang EV Project and spoke Paul Kolawole as my charger had stopped working.
He talked me through what I needed to do to resolve the problem. Paul was very helpful and both understanding and informative. He resolved the problem 1st time and very efficiently.
Thank you for your time Paul 5 star service 😊

Paul Kolawole was extremely helpful. He’s a wizard when it comes to an electric charging point.

Paul K was very patient with us as we were pretty clueless what to do and he managed to get our EV charger functioning. 5*****

Great customer service from Uways! Problem solved swiftly and professionally:)

The instruction pdf is impossible to follow. Fortunately, the telephone support (Samuel) talked me through it really clearly and politely, and was able to update the charging port remotely.

Lewis is a superstar sorted out all my issues!

My charger was not working due to changes in set up details so called support line and spoke to Paul who was so patient in talking me through what was required, which took a while due to many changes. Got it all sorted out and now up and running. So good to speak to a really helpful support person. Thank you Paul for helping out a very non techy person.

Had issues with my charger as new to getting an electric car. When I phoned I spoke to Jack who had a calming voice, he was patient with me. It turned out I was not linked properly to my WIFI. I have yet to give it ago to charge at midnight which was always the issue but I know that if someone like Jack is on the other end of the line I know they would try there best to support me. Great support from Jack

As I had experienced an issue with the plug and charge function of my EVA-07 home charger, I contacted Project EV to speak to the support team. I spoke to Sam, who was very helpful, tracking down and identifying my charger, subsequently implementing an update to resolve my issue. Would definitely recommend speaking to Sam as he was very efficient and knew what to do straight away

Excellent service with fast response
I'm new to electric vehicles and this was the first time I had charged away from home.
Polite and patient response
Thank you

Contacted project EV with an issue I was having with my charger. They responded the same day with a solution. The first solution didn't work but the second one did thanks to jaida-leigh who was brilliant in resolving the issue.

I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not particularly savvy with this sort of thing. The charger is now connected and I can operate it through the app so that it does what I need.

Helpful staff, especially Jacque who fixed a problem I had within minutes. It’s just a shame the product throws up so many problems requiring customer service!

After changing my home network, I couldn't get the device to reconnect, no matter what I tried... I used the chat service to connect with Jacque, and after around 30 mins, she was able to get my device back online, so I was happy with the support provided.