Pritchards Heating & Plumbing Limited Omdömen 

Let down on 2 occasions.
I'd booked Jake for a job to cap off a pipe and do a boiler service, which he confirmed a couple of weeks beforehand. On the day, he didn't turn up at 4pm, didn't respond to messages or calls and rang me in the evening at 8:30pm to say his phone had been in the apple store since the previous day and apologised, saying 'these things happen'. I thought, having your own business, you would have your customer's contacts on file somewhere and you'd have another phone or a laptop to email or at least find a way to borrow someone else's, to let your customers know you can't make it. The lack of communication was very poor. Anyway, he confirmed he would make another day - we agreed on a Friday but then I asked him if he could do Wednesday instead as we had an electrician due to come in after Jake was supposed to do his job. Jake said he could do Wednesday between 5pm and 7pm. At 7:30pm, Jake rang to say he could still make it but it would be 10pm. I said alright, but then he said he didn't advise doing the job at that time, basically he couldn't make it. This caused stress and I explained the electrician needed to do his job and Jake could potentially be ruining the whole plan of arrangements, especially if he let me down a 3rd time. Jake said he'd already apologised for letting me down on Monday and again said 'these things happen'. I just couldn't trust his word when he said he'd come on Friday and he sounded very laid back about it all so I luckily found another plumber instead who arrived on time, for the same quote. Jake had serviced my boiler the previous year and seemed alright but I just couldn't recommend him after this experience. He caused stress, the communication was poor and was very unreliable.

Excellent service, fixed the issue with the heating and hot water.

Jake, along with his coworker, effectively coordinated the removal of my previous water tanks and the installation of a new unvented hot water cylinder. I was very impressed with the quality of their work and the rapidity of their responses in every aspect of our dealings.

Jake provides a timely and professional service. My father is 92 and the central heating wasn't working - Jake came round the next day and fixed it. Very grateful, many thanks, Sue clements.

Brilliant service. Quality workmanship, tidy, with clear and prompt communication.

If this website allowed 7 stars, that’s what we’d give Jake Pritchard.
We have used Jake in the past for some plumbing jobs and boiler maintenance and he has always been professional, fair and reliable. This time, we asked him to completely renovate our bathroom. He project managed the whole renovation. His work is excellent and at the end of each day, he would thoroughly clean up and ensure everything was neat and tidy. He is honest, reliable and very professional and the finished bathroom is fantastic. We were also very pleased with his colleague Kevin and the subcontractors (tiler, painter etc) that he used.
The quality of the workmanship is excellent as is his eye for detail. He communicated well throughout the process to make sure we were happy. He is extremely reliable and always comes when promised. We would definitely use Jake again for any plumbing or heating project whether large or small and we are very happy to recommend him.

Jake was very helpful on both of the jobs he did for me. The first was not very complicated but he spent his time to ensure that it was carried out perfectly when he could have taken some short cuts which, frankly, I would not have been aware of. The second job was a little more complicated but was carried out with due diligence and was completed quickly and tidily. I thoroughly recommend Jake for whatever plumbing job you need to have done

What a great service! Highly knowledgeable and extremely professional. Would 100% recommend Jake

We can highly recommend Jake - the work he carried out for us was exceptional - great at communicating, and a can do attitude. And always leaves everything neat and tidy.

5 stars.

Jake is always friendly, prompt and efficient. I trust him to do a great job

Once again Jake arrived on time on the appointment date. The job was completed in a efficient and quick time. The work area was clean and tidy, we will definitely use Pritchards again

Wouldn’t use any other company than Pritchards for our plumbing and heating needs. Prompt response, quality advice, professional workmanship, competitive price and also (as all these reviews testify) Jake’s a great guy! Five star recommendation.

They were very professional, arrived when they said they would, got on with the job without fuss until it was finished. We ended up with a very good result and they left the house spotless. We will happily use Pritchards again and would confidently recommend them to friends.

I would highly recommend Pritchards;
# For immediate response and action.
# For knowledgeable advice and reasonable quote.
# For excellent service and work.

Exceptional service from a competent Company with the added delight of a charming, personable young man who earned my highest regard.

Jake is always reliable and does a fantastic job.
He turns up on time and tidies up when finished.

Jake is very reliable and does a good job.

I was old and cold and he came very quickly,and sorted the problem professionally with great skill. It was a relief to finally be able to trust someone to do the job properly and efficiently A great plumber . I am now warm

I cannot recommend Pritchards highly enough. It is the second time I have used them and wouldn't hesitate to use them again. Jake responded straight away to my message and came to me the next day even though extremely busy. Very polite and helpful and work is always of exceptional quality. 5 stars all the way!
Jason

Highly recommended
Always prompt, helpful explaining whats going on and lovely.