Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

I bought the Thermogenics knowing what is said to help but what happened is very different. First two days fine, third day was uncomfortable stomach and sudden loose bowels and accidents without... Se mer

Betygsatt 5 av 5 stjärnor

Primal livings products that I have tried do what they say and where possible contain as healthy a product as they can and they work my cologne powder really has improved nails and hailr within mont... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great products that work! Transparency about the components and where the products are made. Clear and useful explanations through their videos. Look for Steve Bennett videos which is the founder of t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordered the sleep spray and to my surprise there were some free gifts which was a great surprise and they are very useful so thanks Primal Living Too early to comment on the sleep spray, it seems to... Se mer

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Företagsinformation


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Major issues.

I bought the Thermogenics knowing what is said to help but what happened is very different.

First two days fine, third day was uncomfortable stomach and sudden loose bowels and accidents without warning resulting in obvious issues.

Further studies needed.

24 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic products

Fantastic products, and great customer service. Everyone was helpful and rapid with responses and queries. Everyone had extensive knowledge of the products. There was a slight issue with some delivery items but this was dealt with promptly and accurately. Highly recommend primal

27 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely brilliant

Love primal living I’ve used the Thermogenic fat burners which I take one every morning and I also use the anti aging cream which leaves my skin soft and smooth. Great products Would highly recommended

15 maj 2024
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your Primal purchases.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Betygsatt 1 av 5 stjärnor

Poor Delivery method order box spoiled in rain

My parcel was delivered not to me personally but supposedly left in a safe place. It was not found and was not safe as it was left in the open on a rainy day and was soaking wet when we did find it.
I have spoken to customer service who say that I should have followed tracking. However we weren't able to identify the "safe place" it seems to have been left among rubbish boxes due to be collected by the recycling company. They advise me not to take the tablets "just in case" as they could, I guess be unsafe (I haven't been offered a refund just an apology for inconvenience. Very disappointed that all I got was a sorry to hear about my bad experience. If I do as they suggest and not take the vitamins etc . I could be throwing away over £40.

13 maj 2024
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really very sorry to hear of the issues you have experienced with your order on this occasion.

Unfortunately, due to your review been organic, we cannot access this order or you account history, and look at the notes added to your account by our colleagues in more detail.

We will however pass this feedback over to our team in Customer Liaison to highlight that there was an issue of concern with the courier and the delivery service that they provided.

Once again, our sincere apologies that this has happened and please do not hesitate to contact us again should you wish to discuss this further.

Kindest regards,
PL.

Betygsatt 2 av 5 stjärnor

Thermogenic fat burners contains synthetic B12

This product Thermogenic fat burners uses a synthetic version of B12 which is called "Cyanocobalamin" the name cyanocobalamin derives from the cyanide group attached to the molecule. So this product contains cyanide which is a toxic substance and can be deadly.

I've tried speaking to Steve Bennett about this and also Primal living themselves but to date no one has replied. So be warned you are taking a small amount of cyanide everytime you take this supplement.

I thought I had to put it out there for others, so be careful.

14 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products that work

Great products that work! Transparency about the components and where the products are made. Clear and useful explanations through their videos. Look for Steve Bennett videos which is the founder of the company. Clear and honest advice. "Date of experience" box is limited as I use these products for a few years now and I experienced great results.

29 november 2023
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your amazing review.

We are so pleased to hear that you are feeling the benefits of our products, and that you are finding the videos to be very useful and clear to follow.

We will be sure to pass your positive comments over to our team, and we do hope that you continue to enjoy shopping with us in the future.

Kindest regards,
PL.

Betygsatt 1 av 5 stjärnor

After a long absence caused by utter…

After a long absence caused by utter frustration at the lack of product for subscription customers, chaotic pricing etc etc, seeing Steve launch more innovations,( MyVit) I ventured back to primal. So, for the last few days I have been trying to buy several months worth of several products to try and avoid the out of stock nonsense that did my head in before with Primal. Products are put in my basket only to disappear at checkout. I have emailed Primal twice about this, and that when I try to checkout I am in a loop of - confirm address-confirm payment method- complete order - confirm address- payment method etc etc round and round. No reply from Primal. Customer Care? They don't seem to. Look at your operational behaviour Steve, and how the trite phrases trotted out about valued loyal customers does not reflect reality. The core of operational behaviour needs to be reset, brought up to standard,and then maintained and improved upon further

16 oktober 2023
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really sorry to hear of the issues you have been experiencing when trying to place an order on our website, and understand your frustrations completely.

Unfortunately, due to this review been organic we cannot access you account information to look at this further, so we would therefore ask that you give our Help Team a call at your earliest convenience, and they can then arrange to have a Supervisor call you back to discuss this in more detail, and look at resolving the issues you are experiencing.

We look forward to hearing from you soon.

Kindest regards,
Jayne,
PL.

Betygsatt 5 av 5 stjärnor

Infrared Belt.

Really good quality infrared belt.

Very good value for money.

Has helped with painful joints.

27 juli 2023
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really pleased to hear that you are happy with your Infrared Belt Purchase, and so happy that you are feeling some relief in your joints.

We will be sure to pass you feedback over to our team, and look forward to hearing from you again soon.

Kindest regards,
PL.

Betygsatt 5 av 5 stjärnor

Omega 3

At last! Primal have taken delivery of Omega 3. My joints will soon stop aching as much as they do. Although I have a monthly subscription & I expect Omega to be in my regular order again, I have purchased 3 for 2 from Gemporia. Primal s Omega 3 is the best I have ever taken. As always value for money products.

13 juni 2023
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are so happy to hear that you are feeling the benefits of Omega 3, and we will be sure to pass your feedback over to our team.

If you have any questions with regards to your subscription, please do give our team a call and they will be happy to assist you further.

Kindest regards,
PL.

Betygsatt 1 av 5 stjärnor

water filter system…

They seem to sell water filter system but then don't back it by supplying replacement filters. They are difficult to contact too. Also the website is badly done in my opinion not many products. In the past I've found them pretty good but I've been trying to get filter replacements for a while now and they still don't have them. Why wouldn't you back your products up. ??😠

9 april 2023
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are sorry to hear that you have had difficulty making contact. Please do give our team a call on 0800 330 8000 and our team will be happy to discuss any queries you may have in relation to our Primal products and vitamins.

Kind regards,
Jayne,
PL.

Betygsatt 5 av 5 stjärnor

High strength very affordable tablets.

I have a subscription for vitamins and omega and they are always posted promptly at an excellent affordable price.

27 januari 2023
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are very pleased to hear that you are happy with the level of service we have provided, and we do hope that you continue to enjoy shopping with us in the future.

Kindest regards,
Primal Living.

Betygsatt 5 av 5 stjärnor

My experience

What makes my experience great is i don't have to worry about my order it comes out every month and I can change it any time if i need to ❤

25 december 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really pleased to hear that you are happy with your shopping experience with ourselves, and we will be sure to pass your feedback over to our team.

We look forward to hearing from you again soon.

Kindest regards,
Primal Living.

Betygsatt 1 av 5 stjärnor

As you ask I am cancelling subscription

As you ask, I am cancelling subscription with them.
Been a loyal customer since Primal Living began.
Every 2 months I check my subscription for what I need, or not.
The reason being they changed the website, mixed it up with Gemporia jewellery & 6months now, I cannot see or amend my account or past orders with Primal.
No help is forthcoming & customer service don't care.

22 december 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really sorry to hear of the issues experienced, and we understand how disappointing this can be.

Please do give our team a call at your earliest convenience and they can then discuss the problems you are having on your account in more detail, and hopefully resolve the issues you are seeing on your account.

Kindest regards,
Primal Living.

Betygsatt 1 av 5 stjärnor

Since the buyout it’s terrible

I used to be a very loyal customer of Primal Living. Ive been very pleased with the experience with them.

Since it has been bought by another dodgy company the prices of the products I’ve bought literally doubled.

That’s why I’m sick of this “support small businesses” movement. Small businesses are unpredictable, inconsistent, just don’t care.

13 december 2022
Omdöme utan inbjudan
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We can confirm that Primal has not been bought out by another company, Gemporia is a sister company and the services offered will remain the same as before.

As a business we really do care about our customers, and we are disheartened to hear that you feel this way. We would therefore ask that you call us at your earliest convenience, and we can then discuss this with you in far more detail, and hopefully resolve this matter for you.

Kindest regards,
Primal Living.

Betygsatt 2 av 5 stjärnor

Stock issues

Hi to be honest I don’t know were I am with you guys stuff out of stock then mix up with orders so from you guys been the top of the tree. Am afraid your near the roots ,I can’t put the date experience in because they are all over the place

6 november 2022
Logotyp för Primal Living

Svar från Primal Living

Hello,

Thank you for taking the time to write this review.

We're sorry to hear that you have been disappointed with the level of service that you have received from us recently and that there has been some confusion over stock levels for certain items recently. If you would like us to look into this further for you, please feel free to contact us on 0800 4402 888 or email us at help@gemporia.com and we will be more than happy to assist.

Kind regards,

Primal Living.

Betygsatt 5 av 5 stjärnor

Great service

18 oktober 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are so happy to hear that you are pleased with the service we have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kindest regards.

Betygsatt 5 av 5 stjärnor

The product is great

The product is great. The things I have noticed in particular are my nails which are stronger and look better and also improvement to my digestive system.
The monthly subscription and postage is very good, always arrives.

20 oktober 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are thrilled to hear that the products purchased are making a difference, and we really do hope that you continue to see these benefits in the future.

We look forward to hearing from you again soon.

Kindest regards,
Primal Living.

Betygsatt 1 av 5 stjärnor

I had a subscription with Primal Living…

I had a subscription with Primal Living and it suddenly stopped and I was told it was no longer available and I had to purchase through Gemporia. The prices on Gemporia were double so I had to wait for auctions to get the price lower. I then ordered in bulk in the auction. I then got an email saying my subscription was shipping again, but there is no way to log on to edit this subscription or view it. I now have way too much stock and no way of amending future orders. Don't know what is going on.

6 oktober 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

We are really sorry to hear of the issues you are currently experiencing with your subscription.

We have arranged that one of our Advisors will call you with regards to this matter, and help to resolve any issues with your subscription.

Once again, please accept our apologies for any inconvenience this has caused you.

Kind regards,
Primal Living.

Betygsatt 5 av 5 stjärnor

Great service

Great service, fabulous product!

13 oktober 2022
Logotyp för Primal Living

Svar från Primal Living

Hello,

Thank you for taking the time to write this review.

We're very pleased to hear that you have been happy with the level of service that you have received from us recently and we will certainly make sure that your feedback is passed along to the rest of our team.

Kind regards,

Primal Living.

Betygsatt 1 av 5 stjärnor

Not a good experience at all!

Not a good experience at all!
Over six months I having a problem with receiving my subscription order, not receiving or receiving wrong items, etc.. I spoke to costumer services on monthly basis but the situation did not improve. I called Costumer services on 27/09/22 (some to Jenny) and requested some of my items on subscription but canceled on item. Waited but did not receive email confirmation, but received email that Primal living put through the item I canceled. I called C/S again on 1/10/22 and spoke to Ben and he told me that Jenny did not put through my order at all. I told him what was going on and he apologised. At this point I had enough and canceled my complete subscription and he promised that will do. Few days later I received items that I canceled. I am sooo DISAPPOINTED WITH PRIMAL LIVING and how they manage their business. Also I am not able to access my account and cancel my account completely. DO NOT SEND ME ANY ITEMS ANY LONGER AND DO NOT USE MY PAYMENT METHOD! I will take legal action if you do.

7 oktober 2022
Logotyp för Primal Living

Svar från Primal Living

Hi,

Thank you for your review.

Please accept our sincere apologies for the issues you have experienced, and we understand how disappointed you must feel.

We can advise that the two orders that should not have been sent to you have now been refunded, and your account has now been closed as requested.

Please do not hesitate to contact our team should you have any further queries or questions.

Kindest regards,
Primal Living.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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