SCAM COMPANY AVOID AT ALL COSTS clothes are very poor quality sizes are way out, customer service do not reply to you. Company is based in China NOT UK as you are led to believe DO NOT BUY FROM THIS... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have given 1 star as I had to, however, this company does not deserve any stars. I ordered two dresses, size 20, they were no bigger than an 8! Very poorly made! Please, please, please DO NOT WASTE... Se mer
I have waited 3 months for a refund for a dress I did not get still waiting DO NOT BUY its disgraceful the number of emails I have sent and still waiting on my refund
Horrific service, lots of small print, when initially ordered something was made believe returns are easy. Turns out they don't return any sale items, nor exchange, quality of product desperate, zip... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Chic, quality fashion at honest prices. Loved for our unique designs, fast delivery, and warm customer care. Your go-to UK boutique for standout style.
Kontaktuppgifter
Storbritannien
- info@prettyandspice.com
- prettyandspice.com
1,4
Mycket dålig
52 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointed
Amended review
Following email correspondence from Pretty and Spice and reading the reply to my review, my 1 star review still stands. The reply given below does not reflect the personal emails I have received.
My outfit received was sub standard, colour, thin material and not what was advertised.
Having reached out to the company I was initially offered a 30 % refund and keep the outfit or a replacement item.
This however, was rescinded the following day as I had left a poor review and the company probably felt this reflected badly for other customers.
The options they presented was to pay myself to return the item, shipping cost etc with no guarantee of a full refund OR to change or remove my 1 star review and only then would they arrange for a replacement item.
Surely as a customer I have a right to comment on poor quality given the money I spent on this item, and did not appreciate the coercive suggestion to remove my review in order to receive another item.
Shameful and poor customer service and will not be using this company again.
13 maj 2025
Omdöme utan inbjudan
Svar från Pretty and Spice
Hi Lorraine,
Thank you so much for sharing your feedback, and I’m genuinely sorry to read that your experience with us felt so disappointing and frustrating. This is absolutely not what we want for any of our customers, and I understand how upsetting it is when expectations don’t match reality especially when it comes to sizing or quality.
I’d like to clarify a bit about our return and refund policy, since I can see how this might have felt confusing (or even unfair) from your perspective:
1. Our “keep & refund” option (30% refund, no return required) is designed to make things easier for customers who receive an item that isn’t quite right. Many of our UK customers find this more convenient than returning to our warehouse in China (which can cost around £28 and takes time). We’ve learned from feedback that most people prefer a quick partial refund and get to keep or gift the item, instead of the hassle and cost of sending it back.
2. If you’d rather return the item(s) for a full refund, that’s always possible and there’s never any requirement to change or remove your review to get a refund or exchange. We’re truly sorry if it came across that way. It’s never our intention to pressure anyone.
3. We also offer a “VIP exchange” so if you’d like a second chance to find the perfect fit, you can pick any replacement item from our site (up to £140) for just the shipping fee, and still keep your original order.
Personal service:
We know online shopping can sometimes be hit or miss, and our team is always available for a real conversation (not just emails!). If you’d like truly personal support size advice, custom orders, or even a direct chat you’re always welcome to WhatsApp us at wa.me/447449227305. This is how we help most of our customers get the right size and avoid disappointment in the future.
About reviews:
We welcome all feedback positive or negative and we use it to improve. Our policies are there to help genuine customers, but we’re aware that sometimes people might try to misuse them. That’s why we always try to find the fairest solution, case by case, and focus on building real relationships for the long term.
If there’s anything else we can do to restore your trust, or if you want to talk things through personally, please reach out on WhatsApp or reply to this review.
We’re always here to help and we genuinely want you to feel happy with every order, now and in the future.
With love,
Rosita from Pretty and Spice
Customer Happiness Team
First time ordering from Pretty and Spice
First time ordering from Pretty and Spice! Our first arrived pieces already look great. Looking forward to our second order. 🤩
1 februari 2025
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