Prepass makes my life as an owner operator a little easier. Any owner operator would understand any little weight taken off our shoulders is valuable. From driving through tolls without stopping to le... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Toll coverage is great. Customer service is great. Bypass iffy at best; doesn’t work much of the time and the transponder has actually caused me to go into weigh stations because PrePass didn’t update... Se mer
Företaget har svarat
I strongly belive I minimize the number of weight station stops due to having PrePas. Eventhough I have my Owen new company, I am not new to the trucking industry and I had PrePass with my previous c... Se mer
Företaget har svarat
The account is closed. Every time I called customer service to have an update about when they are going to issue back the money that they are holding, customer service comes up with a different answer... Se mer
Företagsinformation
Skrivet av företaget
PrePass is the leading provider of weigh station bypassing, toll payment services and trucking safety software. The most bypasses means the most savings.
Kontaktuppgifter
1670 South 5500 West, Suite 300, 84104, Salt Lake City, USA
- 1-800-773-7277
- marketing@prepass.com
- prepass.com
3,5
Medel
1 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The best tool to use for drivers…
The best tool to use for drivers operator, it help to owner time
24 januari 2024
Svar från PrePass
Thank you for your great review and letting us know PrePass is serving you well and saving you time.
I like the system
17 januari 2024
Svar från PrePass
We appreciate you taking the time to let us know and your great review! Stay safe out there!
Svar från PrePass
We are happy to know you are receiving the service you are needing! Our customer success team is here to assist if you need anything further. Thank you for your great review!
She was professional and I had really…
She was professional and I had really good experience. Thank you
24 januari 2024
Svar från PrePass
Thank you for taking the time to let us know and your great review! We are here to serve you and assist in your needs.
When I sign up for PrePass and cancel PrePass we screw our customers
When I sign up for PrePass, you took my money right away. When I canceled it dragged for three months. I’ve never used it and was expecting a full refund but instead I got the run around to get my money. I had trouble signing on so I’ve never got to use pre pass. Thanks for taking advantage of people.
24 januari 2024
Svar från PrePass
Thank you for bringing this issue to our attention. Our customer success team will contact you to assist in resolving this issue.
Bill and his staff could care less about you!
My account has not worked since the inception of it. I’ve called and get nowhere with poorly trained staff. They ask you for details your account, than you reply, the call you two weeks later asking you for details and you tell them you sent there email back with the details and then the say oh I see it now. Wait another week and it still doesn’t work. Don’t waste your time or money. Drivewyze offers more states and is app based. Literally took me 5 minutes start to finish. Same price 17.99 and I didn’t have to wait for Norpass or New Jersey to approve. I have passed through Ct, Nj, Nh, Vt, Me, Pa with no issues or excuses from simple minded staff who could give a rats backside about you.
22 januari 2024
Svar från PrePass
Thank you for bringing this to our attention. We will look into this matter.
Good and bad
1. Positioning on their unit is credical as they tell exactly where to place it.
2. Light is hard to see in daylight.
3. Sometimes light never comes on green or red.
15 januari 2024
Svar från PrePass
Thank you for your good review. Our customer success team will reach out to you to see if we can troubleshoot the light issue.
I haven’t received the call back from…
I haven’t received the call back from the manager like I was promised and my issue hasn’t been resolved.
15 januari 2024
Svar från PrePass
We have called and left a voice message and sent an email to you to assist in resolving this issue. Please call us back at your earliest convenience so we may assist you. We will try again. Thank you.
Svar från PrePass
It is always great to know PrePass is saving you time at the scales. We are here to serve you. Thank you for your great review!
Svar från PrePass
Thank you for your great review and taking the time to let us know PrePass is serving you well. Be safe out there!
Bad costumer service still charge your…
Bad costumer service still charge your account even when you close your account I wouldn’t recommend them to nobody run the other direction
22 januari 2024
Svar från PrePass
We have reached out to you and your phone is disconnected. An email was also sent asking you to call so we can help to answer any questions you may have. Thank you.
Saves a lot of time not having to stop…
Saves a lot of time not having to stop at the scale
17 januari 2024
Svar från PrePass
Thank you for letting us know our PrePass service is saving you lots of time at the scale. We appreciate your business and your great review!
I really like the prepass
I really like the prepass. It saves me time on the road...I don't have to look for money at tolls. Very easy to use apps.
8 januari 2024
Svar från PrePass
PrePass loves to hear how our service is saving you time and money on the road! We know how important it is to you. Thank you for the great review and your input.
Still Receiving Red light
15 januari 2024
Svar från PrePass
We understand our customer success team has assisted you in your issue. Please let us know if you have any questions or concerns and we can be of further assistance. Thank you.
No difficulties with device
13 januari 2024
Svar från PrePass
Thank you for your great review and we are happy to learn our PrePass service is working well for you.
I received a call from Brian informing…
I received a call from Brian informing Me that he had straightened out My IFTA license and was crediting My company with 3 months prepass through weight scales.
1 januari 2024
Svar från PrePass
Thank you for your great review. We understand one of our support specialists were able to help you and resolve this issue. If you need any additional assistance, please do not hesitate to contact us again at (800) 773-7277. We are here to assist you.
Unauthorized charges
Unauthorized charges! No refund! Lied about refund. Inadequate customer service. No one capable of making a decision ever available for contact! Be extra careful with these unscrupulous people!
9 januari 2024
Omdöme utan inbjudan
Svar från PrePass
Thank you for taking the time to let us know and your great review! We appreciate your business and are here to serve you.
Everything was good
1 november 2023
Svar från PrePass
Thank you for your great review! We appreciate you taking the time. PrePass continuously works on improving its services.
Keeping us updated on all the billing
Keeping us updated on all the billing, helpful with any and all questions and concerns.
23 december 2023
Svar från PrePass
Thank you for your input and your wonderful review! We appreciate you taking the time to let us know! We are here to assist you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.