Prepass makes my life as an owner operator a little easier. Any owner operator would understand any little weight taken off our shoulders is valuable. From driving through tolls without stopping to le... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Toll coverage is great. Customer service is great. Bypass iffy at best; doesn’t work much of the time and the transponder has actually caused me to go into weigh stations because PrePass didn’t update... Se mer
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I strongly belive I minimize the number of weight station stops due to having PrePas. Eventhough I have my Owen new company, I am not new to the trucking industry and I had PrePass with my previous c... Se mer
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The account is closed. Every time I called customer service to have an update about when they are going to issue back the money that they are holding, customer service comes up with a different answer... Se mer
Företagsinformation
Skrivet av företaget
PrePass is the leading provider of weigh station bypassing, toll payment services and trucking safety software. The most bypasses means the most savings.
Kontaktuppgifter
1670 South 5500 West, Suite 300, 84104, Salt Lake City, USA
- 1-800-773-7277
- marketing@prepass.com
- prepass.com
3,5
Medel
1 tn omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från PrePass
We really appreciate you taking the time to let us know our PrePass service is serving you well. Thank you for your great review!
Had light load va to fl got pulled…
Had light load va to fl got pulled every scale just to hit the by pass... now heavy load fl got bypass...states are changing the limits daily..hope this will be back in ever scale. as the new app system is working to that goal..
19 juni 2024
Svar från PrePass
Thank you for bringing this to our attention. We are looking into this and will let you know as soon as we get the information.
Svar från PrePass
Thank you for taking the time to let us know and your excellent review! Stay safe out there!
Love it works great
24 juni 2024
Svar från PrePass
Thank you for your great review! We love hearing how you are pleased with our PrePass service. Did you know we also have our App available to download?
My experiences with Prepass , pro and con
Terrible customer service. I have emailed them several times, no response, I call and get put on hold for a long time and I can not wait for them while I am driving.
Most of all, We use PresPass Plus for tolls, and since we have been using it, we have been getting notices from several States. They are billing us and charging us huge fines, late charges, and we are at risk of losing our MC or License. We are considering changing brands, this is not acceptable. They have not responded at all to take care of these or work out with Toll Authorities. No excuse for such bad service when we trust our business to them.
I will add this, the PrePass weigh station bypass has worked excellent for years.
Also like to add that I used the customer service submission form on website to request help and to contact me.
UPDATE: So after emailing, contacting, GETTING NUMEROUS BILLS/INVOICES/VIOLATIONS FOR PREPASS NOT WORKING ON SEVERAL STATES TOLL NETWORKS, THEY TELL ME TO MAIL TO AN EMAIL ADDRESS. SO I DO AND WEEKS LATER, I HAVE NOT HEARD ANTHING, ZILCH, NADA, ZIPPO. I EMAIL THREE TIMES ASKING FOR CONFIRMATION THAT THEY RECIEVED MY SCANNED COPIES? NOT A WORD, I TELL THEM THAT I NEED MORE UNITS FOR MY OTHER TRUCKS, NOTHING. AT THIS POINT I AM READY TO SWITCH TO BESTPASS AND NEVER USE THEM AGAIN. I LEARN THAT OTHERS HAVE CUSTOMER SERVICE PROBLEMS. I WILL BE WRITING A PRODUCT / SERVICE ON MY HOTSHOT-USA NETWORK FOR MY 500K MEMBERS. THIS ISN'T RIGHT TO TREAT YOUR CLIENTS SO BAD.
Update 8.2024
They are better at answering phone, email or submitting to website is still useless. Call them. They do have to get you to the right dept and I have not been getting bills from Toll operators so maybe they fixed their problem. When you do reach them, they are very nice and helpful. So yes, I was harsh on them but learned that you have to call them. I will keep updating my reviews. I gave them another star lol.
29 maj 2024
Omdöme utan inbjudan
Svar från PrePass
We would like to assist in resolving your issue. You have left no email or contact information. This is not how PrePass works or our customer service. If you would like to leave your email or contact information, we would like the opportunity to resolve your issue in the manner we are accustomed to. Thank you.
Svar från PrePass
Thank you for your input and taking the time for your review. We think everyone should have PrePass and glad you do! Stay safe out there.
Svar från PrePass
We love hearing how our PrePass service is working for you! Thank you for letting us know and your great review!
Svar från PrePass
Thank you for your excellent review and letting us know your input! We appreciate your business and you taking the time to leave us a review.
Svar från PrePass
We understand you spoke with a customer success team member. California has different pull-in rates than the other states. For most states, an ISS Score of 75 will result in a 5% pull-in rate. However, in CA the pull-in rate would be 100%. We hope this helps you to understand the issue. Thank you.
App don't work.pretry much a waste of…
App don't work.pretry much a waste of time.
10 juni 2024
Omdöme utan inbjudan
Svar från PrePass
Thank you for your input. Wow, the App works great for all others! We would like to contact you to find out the issue but you have left no email or contact information. Stay safe!
My account was deactivated for some…
My account was deactivated for some reason. Something new with the auto pay was turned off. Even though I didn't turn it off your system did when I was on hold for over an hour finally spoke with someone who told me they couldn't help me. They reactivated my system and then transferred me to billing so that I could speak with them because apparently. It wasn't their department. Was transferred to and was told that the system canceled. My auto pay for some reason so I was without prepas for over two weeks every time I tried to call I was on hold for so long that I couldn't get hold of anybody
8 juni 2024
Svar från PrePass
Thank you for bringing this to our attention. We are looking into this matter and our customer success team will be contacting you to resolve.
Overcharges and Poor Customer Service
Do not jump into this endless overcharges. No one is available when you have questions. A manger or supervisor will reach to you in a week, if you are lucky! Ignorance. Overcharges. Defective devices that Prepass keep charging for! Overcharges on toll violations.
1 maj 2024
Omdöme utan inbjudan
Worst customer service ever
You responded to my rating before my help email. Awesone, you suck! Worst customer service ever. Quick to take your order and then wait weeks for the unit. I called 3 weeks later for them to send it. All customer service is outsourced to 3rd world country. Long waits without results.
5 juni 2024
Omdöme utan inbjudan
Svar från PrePass
Customer service is not outsourced to 3rd world country. You have also not left your email or contact information for us to contact you and rectify your problem. Thank you.
Svar från PrePass
Thank you for bringing this to our attention. Our customer success team will be reaching out to you to see where we can better serve you.
Best thing since sliced bread
27 maj 2024
Svar från PrePass
Thank you for your great review and comment! We think PrePass is too! Did you know we have the PrePass APP available? Let us know how we can service you further.
Easy use and driver friendly
Easy use and driver friendly. I feel the price is worth what we are receiving.
22 maj 2024
Svar från PrePass
Thank you for your great review and your feedback on our PrePass service and how it is assisting you. Stay safe!
Svar från PrePass
Thank you for your great review! We love to hear how PrePass is making it easier for you! We wish you the best!
Svar från PrePass
Thank you for sharing your experience with us and your great review! We appreciate your business.
It stop working at times
It stop working at times. Sometimes it doesn't let you know what to do until you get to the weigh station
29 maj 2024
Svar från PrePass
Thank you for bringing your concerns to our attention. Our customer success team will reach out to you to assist in this matter.
Svar från PrePass
Thank you for your great review and letting us know how easy it was to get your PrePass service setup. We appreciate you taking the time to let us know and your business!
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