Good customer service. Their only problem is that Premium Paint uses FedEx as its courier service, which is shockingly bad. I never received my item but get refunded in just few days.
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Great web site with everything you need to know about your planned purchase. My order was actioned extremely quickly & the order arrived as promised.
Pleased with the product and although its early days following application seems to be effective in preventing fretting of the tarmac drive surface. Would just say that used 2/3 of a 20 litre can for... Se mer
Företaget har svarat
Ordered easily, delivered quicker than expected. I am returning product as my customer was not happy with the colour ?? She wanted black and it was black !! Not Premium paintâs fault and have agreed... Se mer
Företaget har svarat
Företagsinformation
- FĂ€rghandel
- ocksÄ i
- Gör-det-sjÀlvbutik
Skrivet av företaget
At Premium Paints, we are dedicated to delivering high-quality paint solutions tailored for both trade professionals and homeowners. With a focus on excellence and innovation, our extensive product range includes industrial paints, floor coatings, oxide glosses, driveway sealers, and much more. We pride ourselves on providing durable and reliable finishes that stand the test of time, helping you achieve the perfect result every time. Our flagship brandsâEverest Paints, SummitSeal, and Paintmasterâcater to a wide variety of needs. Everest Paints is trusted by professionals for its exceptional coverage, durability, and ease of application, making it ideal for both commercial projects and DIY tasks. SummitSeal offers advanced protection for surfaces exposed to the elements, ensuring long-lasting resilience. Meanwhile, Paintmaster is renowned for delivering reliable and affordable paint solutions without compromising on quality. In addition to our extensive paint range, we offer a variety of accessories to support your painting projects. From brushes and rollers to preparation tools and protective gear, we provide everything you need to get the job done efficiently and effectively. Customer satisfaction is at the heart of our business. Our dedicated team is always on hand to offer expert advice and support, ensuring you select the right products for your needs. We believe in delivering not just exceptional products but also outstanding service. With a growing presence across Europe and an expanding product line, Premium Paints continues to set new standards in the paint industry. Whether you're a professional contractor or a DIY enthusiast, we're here to help you achieve the perfect finish every time. Visit our website at premiumpaints.co.uk to explore our full product range and experience the Premium Paints difference.
Your One-Stop Solution for Paints and Coatings
Skrivet av företaget
- High-Quality Paints and Coatings
- At Premium Paints, we provide a wide range of high-quality paints and coatings, including industrial paints, floor coatings, oxide glosses, and driveway sealers. Our products are designed for durability, reliability, and a flawless finish every time.
- Trusted Brands â Everest Paints, SummitSeal & Paintmaster
- We are proud to offer trusted brands such as Everest Paints, known for professional-grade coverage and durability; SummitSeal, providing advanced protection for external surfaces; and Paintmaster, delivering reliable and affordable paint solutions.
- Comprehensive Accessories Range
- We offer a full range of accessories to support your painting projects, including brushes, rollers, preparation tools, and protective gear. Everything you need to get the job done efficiently and effectively is available under one roof.
- Expert Advice and Customer Support
- Our team of knowledgeable experts is always on hand to offer guidance and support, ensuring you select the right products for your needs. From product selection to application advice, we are here to help.
Product Quality Guarantee
Quality You Can Trust â Guaranteed
Our paints are designed to deliver durable and reliable finishes that stand the test of time. We are confident in their performance and want you to feel the same. If you encounter any issues related to product quality after correct application, simply reach out to our customer service team. Once verified, we will provide a replacement at no cost.
Your satisfaction is our priority, and we are committed to ensuring that you get the perfect result every time. Choose Premium Paints with confidence, knowing that we stand behind every product we sell.
For more information, visit premiumpaints.co.uk or contact our team today.
Kontaktuppgifter
Unit 8-11 Ashvale Road, NG22 0NH, Tuxford, Storbritannien
- 01909495708
- sales@premiumpaints.co.uk
- premiumpaints.co.uk
4,2
Bra
1 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 74 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Good quality paint
Good quality product, excellent appearance and finish. However:
I place an order on Thursday and paid extra for 1-2 day delivery - it arrived on the Monday!
The product description for the sealer and primer said to allow 4-6 hours to dry - it was touch dry within and hour.
I kept the polyurethane paint (unopened) for 2 years and when I opened it there was a thick solid layer (approx. 1mm) which I had to remove.
29 maj 2026
Svar frÄn Premium Paints
Thank you for your review and for your feedback regarding the quality, appearance, and finish of our paint.
I completely understand how frustrating it is waiting for an order to arrive, but I wanted to clarify that our 1-2 working day delivery service operates on working days. Because weekends are not included, an order placed on Thursday and delivered on Monday falls exactly within that 2 working day window (Friday being day one, and Monday being day two).
Regarding the drying time, local conditions like temperature and airflow can certainly speed things up, though we still suggest leaving it for the recommended window before recoating. For the polyurethane paint, a thin skin can sometimes form over a two-year period due to the small amount of air sealed inside the tin during manufacturing, but the paint beneath remains perfectly fine to use once that layer is removed.
We appreciate your business and hope you love the final results of your project.
Ordered customer service is below partwo lots of paint one tookâŠ
Ordered two lots of paint one took forever to deliver the second did not get delivered had to keep emailing as no one answered the phone in the end had to cancel order
29 maj 2026
Svar frÄn Premium Paints
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration you experienced. This is certainly not the level of service we aim to provide.
While I understand our team has now fully processed your cancellation and resolved this for you, we are taking your comments directly to our management team to investigate why our communication fell short and what we can do to minimize this problem moving forward.
We appreciate you bringing this to our attention so we can improve our service moving forward.
Having finally been able to use theâŠ
Having finally been able to use the product, delayed due to inclement weather. Must say I am delighted with the finish. Great product and sure some of my neighbours will be in touch, to purchase same. Thank You
30 mars 2026
Svar frÄn Premium Paints
Hi Mark, thank you for the stellar recommendation! Very much appreciated
I ordered some paint and payed forâŠ
I ordered some paint and payed for overnight delivery, expecting a delivery 1 or 2 days, however it was delivered on the 3rd day with they class as free delivery. I did contact them and they refunded by delivery charge, how ever when weather was that bad by the time the paint arrived I have not been able to use it yet, missing the 3 very sunny days that I could have used the paint,
29 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback - we are doing our best to get on top of these occasional delayed deliveries by implementing new procedures and careful planning regarding stock levels.
Items not delivered within said time
Items not delivered within said time
No notification of being delayed
28 maj 2026
Svar frÄn Premium Paints
Thank you for your feedback, and please accept our apologies for the delay and the lack of notification regarding your delivery.
Because our items ship from separate warehouses via different couriers, your order was split into two packages. I can see that while the first package arrived safely on time via our free standard delivery service, the second package containing your accessories unfortunately slipped a day outside of our 2-3 working day window.
We are very sorry for the frustration this caused and for the missing tracking updates. We are addressing this with our courier network to ensure better communication moving forward.
Wrong tracking number given
Wrong tracking number given, ordered before bank holiday weekend. Picker must have still been pi**ed. Unable to track was repeatedly told it would be here next day for over 6 days even though it was apc overnight delivery. Just fobbed off at every opportunity. Only positive was Kay who sorted out my refund.
Terrible experience
28 maj 2026
Svar frÄn Premium Paints
Please accept our sincere apologies for the incredibly frustrating experience you had with your tracking information and the delivery delays over the bank holiday period.
I wanted to clarify that our tracking numbers are generated and emailed to customers automatically by the courier's system once an order is booked. We have since checked the system and found that the courier issued a completely inactive tracking link on their end, which explains why you were unable to get accurate updates on your APC delivery. We are looking into why this system error occurred with them to prevent it from happening again.
That being said, I am very glad to hear that Kay was able to step in and ensure your refund was processed swiftly for you. I will be sure to pass your kind words along to her.
Very poor quality batch of paint so that it was unusable.
There was a problem, that happens but it is how it is rectified that is important and that is what you did.
27 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback, glad to hear we could get your problem resolved!
Great product and great service
Great product and great service. Could not be more pleased and thankyou.
27 maj 2026
Svar frÄn Premium Paints
Thank you for the lovely feedback, glad to hear you had a positive experience!
Ease of ordersing through you was fineâŠ
Ease of ordersing through you was fine howver the condition my item arrived in wasnt good. the item arrived with a large dent. it looked like it had been rolled around the van. considering how much i paid i expected a smoother delivery.
28 maj 2026
Svar frÄn Premium Paints
Thank you for your feedback. We are glad the ordering process went smoothly, but we are sorry to hear that the outer tin arrived with a dent.
Our metal tins are designed specifically to act as robust protective packaging to ensure the liquid inside remains completely sealed and unaffected during transit. While the courier's delivery photo shows the tin arrived fully sealed, upright, and leak-free, we completely understand you expected it to arrive in pristine cosmetic condition.
If you feel the dent is severe enough to affect the opening or safe handling of the product, please email a few photos over to our sales team at sales@premiumpaints.co.uk along with your order number. We will gladly take a look and assist you from there.
Amazing service
Amazing service, and great prices.
Would definitely recommend giving a try.
27 maj 2026
Svar frÄn Premium Paints
Thank you for the recommendation, glad you had a positive experience!
Delivery is excellent well packed
Delivery is excellent well packed, paint is great we canât fault it
26 maj 2026
Svar frÄn Premium Paints
Thank you for the lovely feedback, very much appreciated!
Exceptional company and product
I would highly recommend both this company and their products.
This is the second time I have used their product and the paint is exceptional. We have used it for external use on metal and it has covered extremely well and has great durability.
On my second occasion we had an issue which was quickly sorted so I highly recommend the company for their attitude and customer service. I have not had such a positive customer experience for a long time. So well done to the team, I will recommend you to anyone who is looking for your product.
27 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback! It's great to hear that the team was able to help you resolve this issue.
Excellent service
Excellent service, the quality of the paint is great, I will be back to buy more paints.đđ
27 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback, much appreciated!
Great customer service when I had toâŠ
Great customer service when I had to change my order
27 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback, glad we could sort this out for you!
Would definitely recommend
Not yet used the paint but the whole ordering process was good and it was delivered quickly. I also used the online chat and that also proved useful for a query I had.
27 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback, we hope your project turns out great!
Svar frÄn Premium Paints
Thank you for the feedback! Glad to hear you had a great experience.
Svar frÄn Premium Paints
Thank you for the feedback, we hope your project turns out great.
Everest concrete paint
Ordering and delivery good,very pleased with the application and coverage of the paint, the terracotta a little lighter than the colour chart lead me to believe awaiting to assess its durability.but overall pleased with the product.
26 maj 2026
Svar frÄn Premium Paints
Thank you for the feedback - we are working to get these colour charts updated shortly as most of our products will be receiving an overhaul in the coming months.
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