Practice Plus Group Hospitals Omdömen 314

I was sent to this hospital as an NHS patient. I had a hip replacement last year and feel now, nearly a year later, that I am ready to give a review. The nursing staff on the ward in the daytime were awful. Very abrupt and unkind. I pulled the cord one time for help and was told off for doing this. Not what you want when you're in pain and feeling low after a big operation. Where is the care from nurses that you expect? Not on day shift obviously! The night
staff were much nicer and helpful. The operating staff were also very abrupt and the Anaesthetist didn't even speak to me or reassure me or tell me when he was going to put in the needle and was abrupt in his handling of me. I felt very nervous about the operation but no one cared or tried to reassure me. I felt like a piece of meat and just a number waiting to have my operation. I couldn't wait to go home. But not all was bad. The physio therapists were a lot more caring and helpful. Also my consultant was very good. Reception staff were also welcoming and helpful.

My consultant was such a friendly person. After my MRI he explained my results and talked to me in a matter that I understood, i felt at ease asking questions. My experience at this hospital has been amazing

Nurse Gayle assessed my wound thoroughly and changed my dressing. It was done professionally and kept me informed throughout the process.

AVOID LIKE THE PLAGUE
Lucky if you get the correct surgery right hand doesn't know what the left hand is doing

Absolutely first class experience for me. I think the best way to write this review is to simply put in here exactly what I wrote on the card which I took in to the Shepton Mallet hospital on my final post-op visit (along with boxes of treats for their staff rest room) - this was as follows:-

“I want to say thank you to all the staff that I met in my recent stay in the hospital.
Every single one of you was professional and efficient combined with pleasantness and humour.
My operation has been a complete success and I am truly grateful for all your efforts.
My sincerest thanks to you once again.”

I cannot praise the hospital highly enough as the staff and systems were simply superb - my thanks yet again to all there.

Absolutely brilliant no fuss or bother from 1st appointment to follow up appointments staff wonderful very efficient would recommend to anyone

From the first appointment it was so easy, there was parking right outside the hospital , appointments really quick and efficient, staff helpful and friendly, the Surgeon was excellent , my knee replacement went so well, it’s six weeks after surgery and I am so pleased with how it all went so yes I would
Recommend Practice plus group Plymouth, I chose self pay as I had been waiting so long with the NHS and I put a deposit down and arranged a monthly payment with 0% finance which was so efficient. I’m getting my life back again with physio, I am so pleased with my knee replacement it’s changed my life.

The staff made the whole process seamless for my replacement hip operation, from the initial consultation and surgery through to discharge and a follow up phone call.

This service is complete rubbish. They keep you waiting for hours for them to answer the phone, just to tell you that you will have to wait 6 months to a year for an appointment. I suppose it is just indicative of our completely failing NHS.

Waste of time. Was sent there from 111.guy I see with beard bald head was so patronising and sarcastic. He didn't even look at my injury. Certainly wouldn't go there ever again.

6 months after having cataract surgery my eyesight is significantly worse than before and now in need of hospital intervention. The whole experience has been a catalogue of untruths and errors. Communication us poor and unable to speak with anyone other than than the switchboard operator who simply forwards messages.

I had a really good experience when visiting Practise Plus High Wycombe to receive a cortisone injection for my knee pain. It was a professional, well explained procedure. The whole process right from booking the appointment, was a positive experience.

I was referred for investigation and treatment of a shoulder problem. To begin with everything was good. In January 2026 I was put on a waiting list for surgery ‘in 2 to 3 months’. After six weeks I rang to check on progress only to be told I was (for no given reason) too great a surgical/anaesthetic risk - despite nothing haven changed in my medical condition, not even a birthday to put me in a higher age group. I was referred to Taunton and have had to wait another 10 weeks to get properly seen.
I wish I’d never dealt with them!

Do not book an appointment unless you will agree to an an operation. They are not interested in you otherwise. Number crunching only and appointment was a waste of time.

Having had many mri’s I would like to say the staff are very polite and helpful and the new scanner at High Wycombe was better than any previous scanners more room less claustrophobic and quieter
Ken Price

The service was quick and efficient. I felt comfortable and secure and the report was sent out very quickly. Lovely environment and welcoming staff.

Quick and easy to use.

Appointment offered at earliest possible date. Clear explanation of procedure, which was done efficiently and with minimum fuss.

Both receptionist and radiographer were friendly and professional. I was a walk-in and hardly waited at all. I highly recommend Practice Plus.

I was referred to Plus Group Rochdale for Glaucoma treatment seven months I visited them in a wagon in a B&Q car park and they simply repeated previous tests. Although I was told that I was being referred so drops could be prescribed, I was then told I would have to be referred to an opthomoligist in Rochdale - three month waiting list. My appointment was then cancelled over a month ago. I have just received a letter saying I have a 15 minute telephone appointment with a nurse. My optician is bewildered as he referred me as an urgent case. After seven months I still haven't started treatment. I have already lost confidence in the organisation.