I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been a customer of PowerVapes for almost a year now. I searched the whole internet for genuine vape merchants that would sell GENUINE AlFakher vapes, and could only find these guys. Never... Se mer
Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... Se mer
Företaget har svarat
Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.
Kontaktuppgifter
135 Fishergate, Preston PR1 2AH, UK, PR1 2AH, Preston, Storbritannien
- +44 7444 092168
- Contact@powervapeshop.co.uk
- powervapeshop.co.uk
3,1
Medel
71 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
UPDATED excellent service and delivery
Excellent service and delivery after delayed response, and given a full explanation of high unprecedented demand. Would use again.
23 september 2024
Omdöme utan inbjudan
Good service and very helpful
Good service and very helpful. Quick delivery too. Love the extra freebies
10 september 2024
Omdöme utan inbjudan
Amazing service great shop friendly…
Amazing service great shop friendly staff definitely recommend
1 september 2024
Omdöme utan inbjudan
False advertisement on website about…
False advertisement on website about free delivery. Didn't come up in the basket with free delivery as stated in several parts of the website and item description. When I contacted the owner to rectify this, they simply said free delivery wasn't offered for the product I wanted to order, despite it being stated in several places. They then tried to claim that it said this in the description. If they're going to attempt to lie, they could have at least changed the description first (!).
Instead of just honouring what they wrote and advertised on their website, they continued to try and lie. I wonder what else isn't what it seems on this website. Proceed with caution.
Note: beware of the blatantly fake positive reviews of this place on TrustPilot.
UPDATE: they say it's clearly mentioned on the product page. Yes, it is now AFTER I complained and posted this review. I literally have screenshots of what it was before they changed it. Shameless liars.
12 september 2024
Omdöme utan inbjudan
Svar från Power Vape Shop
Hi James,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Although you didn’t mention the product name, we believe you may be referring to the Fix Dubai Chocolate, which is the only item currently excluded from our free delivery offer over £25. This is clearly mentioned on the product page, as the chocolates are directly imported from Dubai, and due to their delicate nature and additional handling requirements, standard free shipping doesn’t apply.
That said, we completely understand how this may have been overlooked, especially if the general offer is mentioned elsewhere on the site. We never intend to mislead our customers, and we’re genuinely sorry if this caused any confusion or frustration.
We’d be happy to offer you something as a goodwill gesture, we truly value your support and don’t want you to leave disappointed. Please feel free to email us at contact@powervapeshop.co.uk with your best contact number, and someone from our team will give you a call.
Thanks again for your feedback, and we hope to make this right.
— Power Vape Shop Team
Scam
I ordered some vapes like one week ago, I received a mail saying that the stock is out so I emailed with someone else saying that they will send me other vapes that I chosed but since this moment I have no info of Nothing and I obviously didn’t get payed back
22 augusti 2024
Omdöme utan inbjudan
Svar från Power Vape Shop
Hi Margaux,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must have been to receive no updates after agreeing on a replacement.
If this hasn’t been resolved yet, please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will call you as soon as possible to sort this out and offer a goodwill gesture for the inconvenience caused.
We truly appreciate your feedback and would like the chance to make things right.
— Power Vape Shop Team
Update to my initial review.
Update to my initial review.
On the day I posted my review, I found an alternative email address that prompted a response, it seems I switched two numbers of my order number and it took them a time to find the right one.
They have made a full apology for the initial delay and hopefully me pointing out the need for better communication, this should not happen in the future.
I wish them all the best in the future and will use them again when needed.
9 augusti 2024
Omdöme utan inbjudan
AMAZING SERVICE
amazing service, received my order on time and also got extra device from them, i will be ordering from them going forward
2 maj 2024
Omdöme utan inbjudan
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