Pott Candles Omdömen 276

Firstly I just want to say I’m not a “leave a review” kind of person so to do so I have to feel strongly!! I’ve been looking for a sustainable candle, one I could reuse the pot over and over and came across Pott in October. I ordered my first candle (Holly Noel) and a Standard Pott. Wasn’t sure what to expect, but I love everything this product and company. The scent was BEAUTIFUL and best of all once Christmas was done and the candle burned down to the absolute bottom, I’ve ordered another scent (this time Fig and Cassis- which is gorgeous) and we go again. I’ll be recommending to everyone and buying gifts in 2025 to convert all my family and friends. You’ve got this bang on Pott!

I ordered the starter set. The candle has split all down the side and burns very unevenly.
After just a one hour burn, it looks a complete mess and has melted right down. Really disappointing as I had high hopes and had planned to buy more candles for my pot.

Great delivery, love the pottery container and strike pot but so far candle smell disappointing. Bought Fir fragrance for Christmas and so far after 4 burns hardly any smell. Have ordered another in Noel which I hope is stronger .

Smell is gorgeous but wick is no good too small only lit it 1 hr wick won’t lite again I have sent email but no reply because it’s new year candle it self is gorgeous smell out of this world

I was a little skeptical at first, as I always am when I see something so heavily marketed on social media, but their Holly green ceramic pot caught my eye and I decided to take the risk. Afterall, even if the candle was no good, I could still keep the pot, right?
The pot, candle, and matches arrived swiftly in protective, eco friendly packaging and I was as thrilled with the colour and quality of the pot in person as I had been with the images online.
As for the candles, I ordered the Fir and it came with a Myrrh for free. The Myrrh wasn’t a scent I was expecting to like, scented candles can be very hit and miss for me, some smell amazing, others are a headache inducing nightmare, but I was pleasantly surprised. The smell is delicate, I’ll get whiffs of it gently drifting around the room, without the throw being overwhelming. It’s warm, familiar, and very festive. It burns evenly, and when it’s time to change it, I’m sure I can use any small amount of remaining wax in my burner. Looking forward to trying the Fir and I’m sure I’ll be back to try the others in due course.

Wonderful smelling candles that give me a lot of pleasure.

Having spent nearly £300 on a gift subscription I was shocked to find out it didn’t come with a pott. I contacted them to clarify that this was indeed the case. When they did, I said I would cancel the subscription as I was unwilling to pay for the further expense of getting a starting kit for my friend. After a long delay and many emails they eventually wrote to say would I accept a complimentary port or did I want to cancel the subscription. I chose to accept the complimentary pot and waited. Now here we are a few days before Christmas and no pott. Again, I have contacted them on a number of occasions and again no communication. They only reply when they are getting your money not when they are asked about good customer service. What they produce is lovely and I have bought many presents in the past but their customer service is appalling and all they want is to get your money. Unfortunately, I absolutely do not recommend this company. I ordered in October and now don’t have a completed present to wrap UPDATE I’ve put my stars up as I did end up with a complimentary set and the person I gave it to was thrilled. However I can’t give more than 3 due to the lack of communication which it turned out was due to my emails going to someone who had left the company. How does that happen? Surely the email should have been redirected? Also if they had explained the 2 subscription types at the outset when I made my first complaint none of this would have happened. Glad we came to a satisfactory conclusion as these candles make great presents

The pots are beautiful and love the idea of keeping them to refill. The candle scents are strong bit not overpowering.

The two star rating is for customer service- the candles however get a five star rating!

Subscriptions seem to be all the rage these days, but few of the companies I have subscribed to seem to be able to match what they are offering with good customer service. Pott candles is no exception!

Delivery was placed in an old garage on my property, not a requested safe space. No calling card from Royal mail to tell me where it was!

Duncan who appears to be the only person heading up customer service was responsive, but not altogether helpful when the incorrect colour match Pot arrived. Instead of just putting the correct match pot into the post for me, customer is always right springs to mind here, I was asked to evidence the mismatch by sending photos. I don’t have the time to mop up other peoples mistakes, so it was easier to just keep the wrong coloured match pot! I then placed a second order over a week ago, but Duncan is unable to tell me when this will be fulfilled, despite Pott Candles advertising last orders to guarantee Christmas delivery in less than a weeks time!

The poor service and what appears to be a small customer service operation has put me off keeping the subscription, or indeed ordering again. For any operation to work well, good customer service is key.

The candles and pots are exquisite, and have the most wonderful aroma. Burn time is also good, and I like the ethos surrounding sustainable candle purchase.

Love Pott and have many colours now. Love buying them for presents then can buy refill's for presents in the future.

I've been a big fan of potts candles from when I saw them on QVC and since gone to purchase from the website. I ordered the cable knit starter pack as soon as it was released and it was on the website for 75 pounds. I'm really disappointed that a day later the price had changed to 69 pounds. This wasn't a 'sale event.' It had just changed. I find it really disappointing that I ordered it thinking it would sell out and then the price is re-evaluated after the product is on sale. Will make me re-consider purchasing again.
I noticed on the reply it said about refunding the difference to those it affected - I have not had any refund of the difference.

I have been working my way through all the fragrance's , .to day I placed an order for starlight, I received free postage , and a refill candle worth £27 . I have the sage green pot a cream pot a dark green pot . I have purchased the match’s in all the colours, the Christmas gold match are lovely, all the fragrance are warm expensive not artificial or chemically, great burning time, a lovely addition to your home.

I ordered several starter kits for Christmas presents. I just love the practicality of refillable candles and lots of choices re the scents. I also ordered a large candle for my own home, Tonka and it smells divine. Think i might just need to hold onto one of the starter packs too.

Another brilliant order has just arrived from Pott in the black Friday sale. Everything packaged beautifully and smelling amazing as per usual. Just love these products so much, the best candles I've ever come across.

Terrible customer service: didn’t care about a genuine comment made about their packaging, which due to lack of clarity, cost me money to buy new packaging to send the item on as a gift! A shame as I like to support smaller companies but not if they don’t bother with new customers. I won’t be using them again!

I can not fault Potts everything I ordered was in the parcel and wrapped nicely. My only issue was with Royal Mail I had an email from them that they were going to deliver on Monday 1st Dec between 9:20 -1:20. Waited in no delivery. Then to wake up to a email this morning that they would deliver today between 7:45 -11:30 . Which I received left on the doorstep at 7:50, but what if I had been at work it would have sat on the doorstep all day . I know that it’s not your fault but as you are using their services I thought you should know. Many thanks have a lovely Christmas from Dianne

Lovely product but hugely disappointed to find the candle I ordered on 8th November is now discounted! Can I return and reorder?!?

I bought candles as a gift not for myself , I was set up for a subscription without realising , not easy to cancel beware .

Love this set up. The candle holders are beautiful pottery, and the match holder pot too. The fact that you just refill the lovely pot is fantastic.

The whole experience was great, I enjoyed deciding on my starter set and it was easy to place the order and it arrived beautifully packaged...I love it. Gorgeous pot, love the trial scent pack and my match pot too. Cannot wait to use it x