Poppy's Picnic Omdömen 

538
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The best meat in the whole world, and I can say that objectively because I have a chihuahua who has tried every single food known to man!! This is the only meat she has consistently LOVED for years no... Se mer

Betygsatt 5 av 5 stjärnor

It all started with watching Poppy’s Picnic on ‘Dragons Den’, We were looking for a balanced, nutritious, raw dog food that wasn’t just bulked-out to look good. We decided to give it a go. So... Se mer

Betygsatt 5 av 5 stjärnor

Wanted a low-fat, boneless, quality raw dog food that a picky mini-dachshund would continue eating after the first week lol. The order came as expected, well packaged and put straight in the freezer.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

When the delivery company failed to deliver on time and my order arrived a day late and thoroughly defrosted, Poppy’s Picnic didn’t hesitate to send another shipment, including a small treat for the... Se mer

Företagsinformation

  1. Djuraffär
  2. Foderbutik
  3. Hundkafé
  4. Hälsokonsult
  5. Livsmedelsproducent
  6. Livsmedelstillverkare

Skrivet av företaget

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

538 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(538)

50 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Willoughby loves his Poppys


“Decided to try my 9 month old Basset puppy on Poppys Picnic. He's such a fussy eater he drives me nuts. Asked for advice from other basset owners and a couple of them suggested Poppys. I had been considering a raw diet and thought I'd give it a go. Well, what can I say, Willoughby absolutely loves it. I've just received my 3rd order and he dives into his bowl with gusto. I love that it's well packaged and arrives frozen, pretty much next day delivery and the paw points help get discounts to try other Poppys products. So far, so good and I hope I've now finally found the long term dietary needs for my puppy. Thanks Poppys 😊 ”

30 december 2024
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Svar från Poppy's Picnic

Hello Dawn & Willoughby

Thank you so much for your wonderful feedback. We're thrilled to hear that you are happy with the service , quality of our food and that Willoughby is loving every bite.

We're committed to ensuring both you and your dog have the best possible experience with Poppy's Picnic. It's great to see that you have been able to benefit from our discount codes too.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Best dogs dinner!

Huey, our 50/50 Shih Tzu x Lhasa Apso is sooooooooooooo fussy with his food.
After discovering Poppy's his food "attitude" has changed. The choice is great. He doesn't have the same dinner every day. I do put biscuits with it, and an occasional bit of cheese and carrot. Woofs it down and is a happy boisterous boy. Thank you.

1 december 2024
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Svar från Poppy's Picnic

Hi
Thank you for such a detailed and positive review. It's wonderful to hear that Huey appreciates our quality and choice of food. The variety of flavours are great too.

We're thrilled to see that Huey , your happy and boisterous boy is once again enjoying his food.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

A hit from day one

A hit from day one. Pup loved the food. No transition and no digestive issues. Will be ordering again Jola and Spooky the cockerpoo

9 december 2024
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Svar från Poppy's Picnic

Hi Jola & Spooky

Thank you so much for this amazing review.

It's wonderful to hear that moving to Poppy's Picnic has been such a positive experience for your pup. We love that the transition went well and you had no issues.

If we can help with any future orders please let us know

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Great quality food for picky eater

Great quality food for picky eater. We have been using meatballs for our fussy pup. They are gently cooked and then served as a topper. Clean plate all the time, happy tail all day. Thank you

6 december 2024
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Svar från Poppy's Picnic

Hi Marta

Thank you for your lovely feedback.

We are delighted to see that your fussy pup is loving our food. The Power Balls are perfect for serving as a topper. Ensuring that all your pups nutritional needs are met.

Thank you for choosing Poppy's Picnic.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

My dog food was delivered the very next…

My dog food was delivered the very next day and my two young dogs absolutely love it. They have been on it less than a week and already their coats are silky soft and they are so much calmer on walks. Would 100%recommend. My two will definitely not be going back to their old food.

3 december 2024
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Svar från Poppy's Picnic

Hi
Thank you for your wonderful feedback. We are thrilled to hear that your dogs absolutely love our food. Knowing they enjoy every meal and that you have already seen a difference in their coats and wellbeing makes us so happy.

Thank you for the amazing 5-stars and wonderful feedback.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Great ordering system quick delivery…

Great ordering system quick delivery Thank you
Derron Slater

12 november 2024
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Svar från Poppy's Picnic

Hi Derron

Thank you for your 5-star review. We are absolutely thrilled! We are also delighted to see that you find our ordering system quick and easy to use.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Doris is finally happy!!!!

My very fussy Dachshund, Doris, has been through kibble, Lilys kitchen, butternut box, Bella & Duke, Pooch & Mutt.... You name it UNTIL a friend told me she feeds her Daccys on Poppy's Picnic! What did I have to loose? So i gave it a go....
Its BRILLIANT... Love the way it can be cooked, or raw depending on madams preference for that day! Would love to see another flavour added to the already great variety but I would recommend POPPYS 100% , Customer service IS excellent too! Thankyou!

19 november 2024
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Svar från Poppy's Picnic

Hi Phillipa & Doris

Thank you so much for your glowing 5-star review. We're delighted to hear that Doris is loving our food... this makes us so proud.

It's great that you enjoy our service too.

Your recommendation means the world to us, and we’re thrilled to have earned your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Fantastic food and service!

Fantastic food and service!

My dog is currently working his way through his first order. I’ve never seen a cleaner bowl after each meal. Fantastic food!! I just wish the containers came with lids.

11 november 2024
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Svar från Poppy's Picnic

Hi Michelle

Thank you so much for this wonderful 5-star review. We are so pleased to see that your dog is enjoying our food.

I have passed on to production and marketing your comments regarding containers with lids.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

My dog loves a 'Poppy's Picnic' 🐶🐾🐶

My dog loves this food, it's easy to order and has lots of offers to buy at a discounted rate. Would recommend this company 100% for both quality of food and also communication.

11 november 2024
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Svar från Poppy's Picnic

Hi Debbie

Thank you for this amazing 5-star review. We are delighted to see that your dog is loving our food. Thank you for the recommendations too. We are so chuffed!

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Great food and service

Extremely good service from this company and my dog really enjoyed all the varieties of meat I ordered. Don't think I had used Poppy's before. Thanks very much

8 november 2024
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Svar från Poppy's Picnic

Hi Louise

Thank you so much for this amazing 5-star review.

We're delighted to see that your dog is loving our food.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Love poppy’s picnic my dogs love it too…

Love poppy’s picnic my dogs love it too .. excellent website and excellent service on delivery

4 november 2024
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Svar från Poppy's Picnic

Hi Zoe

Thank you - we are delighted to see that your dogs are loving our food. Thank you for your feedback on our website and delivery service too.

Much kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Top quality food for our cats

Poppy’s was recommended to us and is the best quality cat food we’ve ever purchased. The fussy eater loves them all, one cat is a bit hit and miss at the moment. The little girl, who really made us decide to change foods as the supermarket food has been making her sick, won’t touch it - we’ll get there though.

25 oktober 2024
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Svar från Poppy's Picnic

Hi

Thank you so much for your wonderful 5-star review. We are delighted to see that your cats are enjoying our food.

As a small company you have helped us spread the message of the benefits of our food.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Great cookable raw food

Great cookable raw food. My dog eats raw but does better on cooked food during the winter so this is perfect for him. Complete food to FEDIAF standards, so unlike many raw foods you can be sure it contains everything your dog needs.

16 oktober 2024
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Svar från Poppy's Picnic

Hi
Thank you so much for your amazing 5-star review.

We are delighted to see that you are pleased with our FEDIAF complete meals.

Much Kindness
Debs and Poppy

Betygsatt 2 av 5 stjärnor

Customer service not great.

Customer service not great.

Have used poppy’s picnic for a few months now, and while on the pricey side the food seems good and does go down very well with my dachshund.

My last order was a one-off instead of via subscription as I didn’t want to be on subscription when about to give birth. This time I went to start the subscription again and it price looked very expensive.

When I went to cancel it came up with white text on a white screen, and I couldn’t work out what it was. I logged in and out, but the screen was still
White text. I changed the screen brightness and realised it was offering me ‘an ongoing discount’ if I didn’t cancel, so I tried to press the claim discount button but it didn’t work, even when I tried again on my phone and even tried on another device. I really didn’t want to switch brands if I didn’t have to, so if I could stay with PP and get it cheaper then I’d definitely have liked to, which is why I tried multiple times.

I raised this error with customer service the next day (as they were shut the night before when I was originally trying to place the order), and I included a screenshot of the page. The woman (Deborah) was blunt and actually quite passive aggressive. She told me there is no discount available but she will get back to me on Monday. Then she also made some random comment about how I’d gone into my account and tried reactivating/activating my discount 5 times.

Yes I did because I kept getting a white screen and an error on the discount button, so I wanted to check if the error was with me or with the website. It just felt weird that she bought it up, because she didn’t ask me why I did that, just mentioned it as if it was some sort of dog.

Actually feel quite sad as this is a brand I was a fan of until having to deal with the customer service. Hand has been forced and will have to try somewhere else.

And Poppys picnic if you read this - I’ll happily send you a video of me being offered this discount on your website if you want it. I don’t like it being implied that I’m sending you images from a different site, when it is 100% your website.

18 oktober 2024
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Svar från Poppy's Picnic

Hi Laura

We are really disappointed with this review - as we don't feel it's a true reflection of our messages to each other. However , we do understand that at the time we couldn't help you solve your query.

You messaged in on Friday evening when we had closed for the weekend. This meant that I had limited access to systems ect. I did however mention that I would get back to you on Monday first thing. I did message you this morning as promised. This would not have in any way impacted on your order as your order wasn't due for dispatch until Monday afternoon. You wrote this review minutes after we had exchanged a polite message - not allowing me time to resolve this for you on a Friday evening.

My messages to you were not passive aggressive. The reason I mentioned that you had been in your account 5 times , closing and reactivating was so I could get an idea of what you were experiencing to send to the Awtomic tech team to investigate. Without knowing what issues you are experiencing it would be hard for them to investigate...
You mention white text on white background - the images you sent in have a yellow text on a white background. The video didn't work and we couldn't view it.
With regards a discount code - I said that we currently don't have any discounts on our subscriptions , however, if you start a subscription again you will receive 10% off your first order.

Thank you for placing two orders with us - your last order was August so we are pleased your dog has enjoyed our food.

We are actually sad too, that, you no longer wish to purchase from us.
We wish you and your new family all the very best for the future and good luck with your raw feeding journey.

Best wishes
Deborah

Betygsatt 5 av 5 stjärnor

Poppys picnic mighty mince…

My standard poodle is fussy but since I’ve changed to poppy’s picnic she always eats it she loves it Brilliant food and service will never change she’s in great shape 🐾🐩

1 augusti 2024
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Svar från Poppy's Picnic

Hi Vicky

Thank you for this wonderful 5-star review .

We are thrilled to see that your poodle is loving our food and in great shape. Thank you too for the amazing recommendations.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

after trying different brands of raw…

after trying different brands of raw food for my dachshund and her getting bored of them after a few weeks, poppy’s picnic is the only food she’s not gone off and enjoys at every meal, super reasonable for the price it is and you can even cook the balls if you’re not 100% giving your dog raw, definitely recommend

27 september 2024
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Svar från Poppy's Picnic

Hi Kayleigh

This review has made us so happy - 5-stars - thank you.

We are delighted to see that your little sausage is still enjoying her Poppy's Picnic.

Thank you for the feedback - more flavours is on our planning schedule.

Much kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

Our Favourite Food

After discovering Poppy's picnic through a recommendation, we've moved away from our previous brand Lilly's Kitchen and we couldn't be happier. The service has been excellent (very impressed with customer service) the next day delivery is superb and most importantly the dogs absolutely love it. We have 3 dogs and always have issues trying to get them to eat at the same time and look forward to their food. Those issues have officially been solved!!

4 september 2024
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Svar från Poppy's Picnic

Hi Chris

Thank you so much - we are delighted with this amazing 5-star review.

We are chuffed to bits to see that your dogs are loving our food.... woof woof!

Thank you for commenting on our customer service too!

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

I have 4 very fussy little dogs


I have 4 very fussy little dogs, they all ate poppys picnic cookable raw food, which is amazing as normally someone won't eat.

18 september 2024
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Svar från Poppy's Picnic

Hi Carol

Thank you for this wonderful 5-star review. It's great to see that your little fussy eaters are now enjoying their food. The cookable range is amazing for fussy dogs.

Much Kindness
Debs and Poppy

Betygsatt 5 av 5 stjärnor

My dog loves it!

Poppy’s Picnic raw dog food has transformed my dog! It’s sorted her digestive issues. She's so much livelier and at 13 has a new spring in her step. I would highly recommend this food. Service and communication has been great too.

18 september 2024
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Svar från Poppy's Picnic

Hi Sharon

We are delighted to see that our food has transformed your dog and that her digestive system is now much better. We do pack lots of fresh , natural ingredients , human grade meat and veg from our local farm shop. We hand make our food daily too.

Thank you for sharing your thoughts , experience and awarding us 5-stars. We are so chuffed!

Much Kindness
Debs and Poppy


Betygsatt 5 av 5 stjärnor

Wanted to try the Mighty Mince as it's…

Wanted to try the Mighty Mince as it's cookable and my normally raw fed girl has decided, due to false pregnancy, that she can only eat cooked food now. Had a few issues on the best way to cook it but Poppy's were great with very quick advice. My girl loves the food cooked and so far no issues. Thanks Poppy's for such an innovative product.

13 september 2024
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Svar från Poppy's Picnic

Hi Jacquie

Thank you for your wonderful 5-star review. We 're delighted to see that your girl loves our cookable food , and can start to enjoy her meals.

Much Kindness
Debs and Poppy

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