Pop SpecsOmdömen 

I really wanted to love these but I just don’t think the quality and service is good enough for what you pay for.

The initial service was good, I picked some frames that I really loved, went back and picked them up about half an hour later which was really quick. However, when I got home and started wearing the glasses I ended up with a headache after an hour of wearing them (this wasn’t a new prescription as I know it can take time to adjust to a new one). I persevered for a couple of weeks but still kept getting the headache so rang to ask if I could get the glasses checked and was told that was fine.

When I went back and explained the problem the person serving was really abrupt and said it could be due to the frames I had picked and that if they did any changes and it still wasn’t right I wouldn’t get a refund and would have to pay to get any other changes done. I really love the frames so asked if they could be checked and it did turn out that they had put the PD in the incorrect place. They said they could correct this but also said that they would have to put in thicker lenses as this could also be causing the headache (I’m not sure why as my old glasses have the thinner lenses and cause no issues). I had to wait around a week for the changes to be made due to the availability of the lenses.

I collected the new glasses and whilst it is an improvement I still do get a headache if I’m wearing them all day. So all in all I’ve paid over £100 for glasses that I can’t wear all day, that I paid to have thinner lenses in and haven’t got thinner lenses and that I had to make several trips for.

I haven’t been back as I don’t want to pay any more towards these after being told I’d have to pay for any more changes. All in all I’d say save your money and time and go to Boots, M&S or Specsavers where they take a bit more time to make sure everything is right!

I’ve given two stars as the lady that was working on the day I went to pick up the amended glasses was great. I wish the other person who I’d had to see to get the changes made had been a bit more pleasant like her!

Thoroughly enjoyed my visit to the Cardiff branch. The three ladies there were so helpful and enthusiastic. It was actually fun! 20 mins later my glasses were ready (and they’re really comfy). Will definitely be back when I fancy a change.

Excellent advice from the Brixton Store - especially as without my glasses on I can't see how new glasses look! They have a special mirror to help. Loving my new specs, delivered to me in Somerset and perfect varifocals with no fuss.

Buying our glasses was a very enjoyable experience but after service is amazing. Needed replacement frame so posted off the original frames on Thursday. Today is Saturday and the replacement has arrived.

Got my pop specs yesterday from Grant in the Metro Centre. Fabulous experience and Grant was super helpful, friendly and efficient. Great selection of frames and ready within 20 mins… wow!

Discovered Pop Specs in Livingston by sheer chance and so happy I did. From start to finish first class service. Staff super friendly and helpful and I adore the frames. Picked my varifocals up today and so delighted with them I've ordered sunglasses. Keep doing what you're doing guys - you're amazing x

Went to Pop Specs at the Metrocentre on Saturday 19th October their 1st opening day! Bought 2 pairs of glasses. Would highly recommend. Excellent choice. Grant and Chris and brilliant and nothing is a bother. Will be definitely being going back in the future :-)

Bought a great oversize pair of glasses for my massive head. £75 all in including prescription lenses. I have been quoted £350 upwards for similar pairs. Staff were great fun and super helpful. I love my new glasses and if you fancy treating yourself to some new funky glasses take your prescription along when you go.

Alex displayed a Professional, patient, warm mannerism and expertise in this field and executed sensitively with my the need as his customer
Alex provided detailed description of the
type of lenses, the quality, cost and the grantee of after care service.
staff member allocated care and time for me to try frames etc ,type of lenses and ensured I was happy
with my choice . and offered after care if any issues in future,

Went to Uxbridge today for some advice and adjustments to my glasses.
Fantastic service
Highly recommend this company

Pop specs are definitely disrupting the market however I'm not convinced it's for everyone particularly you have a strong prescription it's not saving on much. I don't believe they have any aftercare if something goes wrong with the glasses I returned to Lakeside after my glasses had bent. Initially I was told nothing could be done before they assisted to bend them back. The same glasses have now fallen apart at one arm through no fault of my own. They quite literally fell of from my face. I would use them again but a bit apprehensive. They win on the sheer convenience of getting them in 20mins. I'm just not sure. High street stores do better aftercare I think.

I visited the Livingston branch at 4 pm in a panic. My only pair of glasses had broken and I needed an old pair reglazed.The guy who dealt with me was absolutely fantastic. So friendly and helpful, as was the lady who worked there. Reglazed my glasses in 15 minutes and did a fantastic job. Could not recommend highly enough

Bought my 1st pair of glasses from the Livingston branch. Plenty of choice and value of money. The staff are so friendly and explained how there service works. I would recommend pop specs. I will definitely be buying another pair. Lynne ☺️

Mrs and I bought three pair glasses really pleased with product. Sean, Connor and Linda provided us with very friendly, professional and excellent customer service. well recommended with reasonable prices and good quality products.
Thank you

Great selection of frames but the lens quality and customer service are very poor.

Really friendly team. If you are not satisfied with the lenses, they would continue until you are fully satisfied.

They have lovely frames for everyone. Even though I said I had too many frames, ..........each time I went to pick up my glasses, I picked up another until I decided I couldn't go on like this.

Thanks to Chris - Inigo for his amazing service at Manchester Andale. Thanks for a exception service ( even though I had a migraine) and helping me chose some amazing specs. Apologies for the late review

What a find! Fell across Pop Specs in Uxbridge last week. Just what I've been looking for for years. Lots of very different and colourful frames, Frankly, it puts the high street opticians to shame. Not only the big price tag but the frames are so boring. I was so excited to find Pop Specs , I think I tried on every frame in several cabinets. All the staff (Lana & Dan in particular) were friendly, knowledgeable and helped me find the perfect frames for my new sun glasses. Picked them up today and I love them already. Would highly recommend the service and I can't wait to get a new prescription and go back for new funky frames. Thank you guys - I will definitely be back.

We had been recommended by a friend but our experience today at the Borough outlet was not great.
We arrived and the shop was closed (back in 5minutes) which is understandable as all staff need to pop out. Thirty minutes later the staff member arrived. After the initial welcome we had no contact at all as she and her friend were busy chatting and eating their snacks, which smelt lovely.
My wife & I were keen to buy a couple of pairs of new spectacles each, but unfortunately if the staff are other wise engaged and not able to assist customers we will take our custom to one of their many competitors.
Such a shame 😞

Great service today at Silverburn Glasgow branch from Soumaya and Rotem. Lovely new reading glasses ready in 20 mins and Soumaya was so helpful she even tightened up the legs on my other reading glasses which were not bought from them! All for £75, total bargain and fab service. Highly recommend