Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased the Lillee lamp base in hot pink but I have a serious problem with it. Which lamp shade? I was going to go black & white different but stylish, green for a garish contrast, orange for brig... Se mer
Lovely lights! 100% convinced by the effortless rechargeable wall lights - no more trailing cables, or having to channel out walls!! The Gloucester warehouse is like fairyland!
I have always admired the shades and wanted one so I bought 2 silk shades plus 2 marble bases and 2 lightbulbs Thrilled with the look but neither initially worked after much investigation and a fuse... Se mer
Företagsinformation
Skrivet av företaget
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
Kontaktuppgifter
Storbritannien
- 020 7351 3003
- hello@pooky.com
- pooky.com
4,6
Utmärkt
1 tn omdömen
Har besvarat 41 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We go back to pooky again and again for…
We go back to pooky again and again for their quality and beautiful selection
9 mars 2026
Omdöme utan inbjudan
Svar från Pooky
Hi there,
Thank you so much for your kind words! We’re delighted to hear that you’re pleased with the quality of your Pooky lights.
Kind regards,
Megan
Good customer service
After initially being disappointed with the quality of the pumpkin pendant light, Megan has been very helpful in reassuring me that my feedback will be addressed going forward and that all future items will be checked before being sent out to customers.
20 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Milka,
Thank you so much for taking the time to leave your review. I’m truly sorry to hear that you were disappointed with the quality of the Pumpkin shade. That’s never the experience we want our customers to have, and I completely understand how frustrating it must be to receive something that doesn’t meet your expectations.
I’ve checked our system and can’t see an email from you, so if you’re able to email hello@pooky.com, I’ll personally make sure this is picked up right away. I can arrange a replacement for you and have it sent out as an urgent order so you’re not left waiting any longer than necessary.
I’ve also shared your feedback with our internal teams so they can review this as part of our quality‑checking process. We take comments like yours seriously, and your experience helps us identify where improvements are needed to ensure this doesn’t happen again.
Thank you again for bringing this to our attention, and I’m very sorry for the inconvenience and disappointment this has caused. We really appreciate your patience and the opportunity to put things right.
Kind regards,
Megan
Pooky lighting is a fantastic company
Pooky lighting is a fantastic company - superb designs and they last so well. I have been buying from them for over 10 yrs. Absolutely delighted with my new Kelpie lamp and shade.
4 mars 2026
Omdöme utan inbjudan
Svar från Pooky
Hi there,
Thank you so very much for your lovely review! We’re absolutely delighted to hear how happy you are with your lamp base and shade.
It’s wonderful to know you found the service excellent, as well as your kind words truly mean a great deal to us.
Kind regards,
Megan
I adore my Pooky lamps!
I adore my Pooky lamps! They are stunning and everyone comments on how fantastic they look!
3 mars 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Kerrie,
Thank you for your lovely feedback. We are so glad to hear this and that everyone else loves them as well!
Kind regards,
Megan
Quality
Speed of delivery and ease of ordering. Qyality of the product
25 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Geoffrey,
Thank you so much for taking the time to leave such a lovely review. We’re really glad to hear that you had a great experience with us, and it means a lot to know that everything met your expectations.
Kind regards,
Megan
Quick delivery and seamless experience
I ordered two wall lights for my daughter’s bathroom. Not only was the delivery quick and efficient, the product is great quality and exactly like the pictures.
25 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi there,
Thank you so much for your lovely review. We’re truly delighted to hear that you had such a positive experience with us. Knowing that everything went smoothly and left you feeling happy really means a great deal. Feedback like yours is exactly what encourages us to keep delivering the best service we can.
We genuinely appreciate you taking the time to share your thoughts, and we’re so glad your experience with us was a great one from start to finish.
Kind regards,
Megan
DO NOT USE!!
We’ve used Pooky for our house renno, ordering light switches, plug fittings, light fittings - you name it. We had the most awful message sent to us that an item we returned was faulty. That a lamp chain had been removed and cut..we explained we had never had an issue with Pooky before, and we returned the light because it was actually way too big (we knew this even seeing the size of the box) - we opened it to see it and didn’t even bother to get it properly out. We had photo evidence we hadn’t tampered with it, which we sent them and they still said they are just following processes?? It’s a complete scam - they’d clearly sent someone the lamp, it had been tampered with (or it was tampered with when we got it who even knows) and they tried to blame us. We’d spent probably thousands with them and their customer service was disgusting. So functional, so cold - no understanding at all. I never write reviews but it’s genuinely just so disappointing when I loved the products and then we were accused of tampering with it. (They wanted to hold our refund). It completely ruined my week going back and forth with people who clearly couldn’t care less and it was their word against ours. We had to threaten to take it further with legal action (especially as we had timestamped photos) beware of this company. I’m absolutely gutted.
2 mars 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Abbey,
We’re really sorry to read how disappointed you feel following this experience, particularly after choosing Pooky products for your renovation.
When items are returned to our warehouse they are inspected before refunds are processed. In this case our team flagged that the flex on the pendant appeared shorter than the standard specification we supply. As altered light fittings unfortunately cannot be returned to stock or resold, the team contacted you in line with our returns policy.
We completely understand that you advised the item had not been altered while it was with you. As we are only able to assess the condition of an item when it arrives back with us, it can sometimes be difficult to determine when a change may have occurred. Our team were therefore following our usual process based on the condition of the product received.
After reviewing the situation further, and as we could not definitively establish when the alteration occurred, the decision was made to issue a full refund.
We’re genuinely sorry that this situation left you feeling this way and that the experience fell short of what you expected from us. Customer experience is very important to us and we have reviewed the case internally to ensure everything was handled appropriately.
Kind regards,
Becci
Poor quality and not as displayed
Burly tealight holder in ruby glass: Lovely colour and size. Unfortunately, it's coated glass and not red glass. I tried to remove the label at the bottom, scrubbed a bit and the red colour came off. The thickness of the glass is not as displayed, it's thick-ish but it's not a curved edge as shown on the photo, which was what I fell for. There were also two small cracks. A real shame - very disappointed. I was planning to purchase more but now I am not sure about the quality and that the product is actually as displayed.
The customer service was great at the beginning. They promised a replacement but suddenly I got a refund (not the postage). A bit confusing - left with an underwhelming experience and won't be returning.
5 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Yang,
Thank you for taking the time to leave a review. We genuinely appreciate all feedback, as it helps us understand where we can improve and how to better support our customers. I’m truly sorry that your experience with us wasn’t as smooth as it should have been.
I’ve looked into your emails, and I can see that a member of our customer service team responded to your email requesting the batch number for this product. This information is important for us to pass on to our internal teams so we can investigate any issues properly and ensure they don’t happen agains so, thank you for sharing that with us.
I also noticed that, instead of arranging the replacement you were expecting, a refund was issued. I’m very sorry for this mistake; it’s not the level of service we aim to provide, and I completely understand how frustrating that must have been. Please rest assured that your feedback has been shared with the team and used for training purposes so we can prevent similar errors in the future.
If you decide to place another order with us, I would be more than happy to assist you personally. I can process your order manually and oversee everything from start to finish to ensure the experience is clear, smooth, and handled exactly as it should be.
Thank you again for bringing this to our attention, and I hope we have the opportunity to provide you with a much better experience in the future.
Kind regards,
Megan
I was expecting that hanging…
I was expecting that hanging accessories would have been included.
12 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Mrs Skinner,
Thank you for your feedback. We’re sorry the hanging accessories weren’t included as you expected. We understand how that could be disappointing and appreciate you taking the time to share your thoughts. It’s really helpful for us.
Best,
Mara
A great company to deal with
A great company to deal with. The first shade was too small but returned and refunded without any fuss. The second shade is just right. Not cheap, but quality and value for money is far more important.
24 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Stephen,
Thank you so much for your lovely review! 😊 We’re so glad we could get everything sorted quickly and that the second shade is just right. Quality and customer satisfaction mean the world to us - we truly appreciate your support!
Best,
Mara
Perfect customer service and amazing produts
We bought so many products from Pooky and are keeping most of them, they're wonderful...
And we always had an excellent customer service for the ones we returned for various reasons.
Thank you Pooky...
9 juni 2025
Omdöme utan inbjudan
Svar från Pooky
Hi Gokhan,
Thank you so much for your lovely feedback! It means a lot to hear that you’re enjoying your Pooky finds. We’re also really pleased that our team could make the returns process smooth and straightforward. We truly appreciate you choosing us! ✨
Best,
Mara
Beautiful lamps with shades
Beautiful lamps with shades. All easy to order and a pleasure to deal with Pooky.
18 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Laurie,
Thank you for your kind words. We’re so pleased you love your lamps and shades, and that ordering was simple and straightforward. It’s been a pleasure serving you - thank you for choosing Pooky.
Best,
Mara
Beautiful lamp but hugely overpriced
Beautiful lamp but hugely overpriced
23 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Robyn,
Thank you for your feedback. We’re glad you love the lamp and want to highlight that our lights are made to an exceptional standard, with quality and craftsmanship that really stand out. While the lighting market is very competitive, we aim to offer products that combine long-lasting quality with timeless design. We truly appreciate you sharing your thoughts.
Best wishes,
Mara
Svar från Pooky
Hi Lisa,
Fabulous to hear, thank you so much for your feedback!
Best,
Mara
Really pleased with my Pooky lights
Really pleased with my Pooky lights. The quality is noticeably better than high-street options - beautiful shades, solid bases and a lovely warm glow that makes the room feel cosy straight away. Ordering was easy, delivery was quick, and everything arrived well packaged. More expensive than budget lamps, but they feel like proper long-term home décor and definitely worth it.
23 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Paula,
Thank you so much for your thoughtful review. We’re delighted to hear how pleased you are with your Pooky lights and that you’ve noticed the quality, from the shades to the solid bases and cosy glow. It’s great to know ordering and delivery were smooth too. We truly appreciate your support and are so glad they feel like a worthwhile addition to your home.
Best,
Mara
Beautiful products
Beautiful products, exceptional service, and speedy delivery. Will definitely recommend and order again!
16 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Shelia,
Thank you for such a lovely review. We’re thrilled you’re happy with the products and service, and that everything arrived quickly. We truly appreciate the recommendation and look forward to welcoming you back again soon.
Best,
Mara
Wonderful products, great service
When we entered the showroom we were in awe of range of beautiful products on show. We were greeted by delightful staff, they were eager to help but not in any way pushy. A great experience, we took our sister in a few days later to share the experience with her
13 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi David,
Thank you so much for your lovely review!
We’re thrilled you enjoyed the showroom and our product range. It’s wonderful to hear that our team made you feel welcome and supported without being pushy - that’s exactly the experience we aim to create.
Bringing your sister back is the highest compliment. We look forward to welcoming you again soon! 😊
Best,
Mara
Happy Overall, But Packaging Could Be Better
I’ve made three purchases over the past two weeks and overall I’m very pleased with my experience. The lampshades I ordered are lovely and exactly what I was hoping for.
However, I did have an issue with the large terracotta lamp base. It arrived with the packaging in very poor condition - the box was badly damaged and the polystyrene inside had broken down, leaving pieces everywhere. Thankfully, the lamp itself wasn’t damaged, which was a relief.
That said, when spending £100 on a lamp base, I would expect a higher standard of packaging to ensure it arrives in perfect condition. I hope this feedback is helpful and that packaging can be improved for future orders.
17 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi there,
Thank you so much for your recent purchases, we’re so pleased you’re happy with the lampshades.
We’re very sorry about the poor condition of the packaging for your terracotta lamp base. While we’re glad it arrived safely, we completely understand your expectations at that price point. Your feedback is appreciated, and we’ll be reviewing this with our team to improve our packaging.
Thank you again for bringing it to our attention.
Best,
Mara
Really lovely, high quality products
The dimmer switches I ordered were delivered quickly and were really well packaged to protect the brass. They are great quality and make a classy addition to my sitting room. I will definitely be ordering some of the lamps I have had my eye on.
16 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi Katy,
Thank you so much for your lovely review. We’re delighted to hear the dimmer switches arrived quickly and look so classy in your sitting room.
We’d love to help when you’re ready to choose your lamps - thank you again for your support! ✨
Best,
Mara
Brass bulkhead light.
I took delivery of a brass bulkhead light from Pooky. Im very impressed with the quality of finish and its a very solid and well made item. Definitely be shopping with them again.
18 februari 2026
Omdöme utan inbjudan
Svar från Pooky
Hi there,
Thank you! We’re so glad you’re impressed with the brass bulkhead light. It’s great to hear you love the quality and solid finish. We can’t wait to welcome you back for your next purchase!
Best,
Mara
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