Fast chat response service that helped with preorder. Quick delivery, easy installation and beautiful product! Definitely will order again from Ponoma Steel, have told friends and family where I got... Se mer
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Det här tycker kunderna
Ponoma Steel has wide range of options, styles, and colors. We placed a special order with 2" radius curved corners which came well packed and on time. It installed in minutes for me (experienced home... Se mer
Företaget har svarat
Ponoma was one of few companies to offer a stainless steel half-circle mantel. Exactly what I wanted for my newly remodeled fireplace. It’s exactly what I pictured. I wish I had ordered it with mor... Se mer
Företaget har svarat
The product we ordered came quickly-quicker than expected. The workmanship is superb. There are no rough edges - everything about the mantel speaks to the craftsmanship of the person who fabricated it... Se mer
Företagsinformation
Om Ponoma
Skrivet av företaget
Premium Stainless Steel Furniture and Sculptures from Danville, IL United States
Kontaktuppgifter
2414 Batestown Road, 61832, Danville, USA
- +1(217) 898 8983
- info@ponoma.com
- ponomasteel.com
I am blown away with the house numbers…
I am blown away with the house numbers that I purchased. They were beautifully made and came with a mounting template. They were packed in a wooden box with hinges! I will be buying from Ponoma Steel again.
26 februari 2022
Really nice product (steel shelf used…
Really nice product (steel shelf used as mantle). Product was as promised and delivered timely.
17 december 2021
Svar från Ponoma
Hello Greg!
Thank you for taking the time to write your review. Small businesses depend on them. On Christmas Eve, let me say a few words of gratitude to you and all of our customers:
We're very glad that you choose our products and recommend them here, on Trustpilot, in other reviews websites, and just to your friends (it is easy to see when new orders come to us from a small American city or ... from an Australian town, many new orders). We will continue to be attentive to your wishes, as well as solve ANY problems on the way of our goods to you and ... follow our mission: PONOMA® creates eco-friendly stainless steel furniture & sculptures to save forests & animals.
❤️ Merry Christmas and Happy New Year!❤️
Ponoma team,
www.ponoma.com
The extra cost for painting is…
The extra cost for painting is astronomical. They should supply self-tapping sheet metal screws to attach the mantle to the mantle bracket because the holes don't line up. Other than that, it's a nice product and added the look and protection we wanted on our fireplace/tv.
14 oktober 2021
Svar från Ponoma
Hello,
In first, many thanks for your time and the feedback.
The painted options require additional costs (we purchase primers, paints, sparyers, compressor, etc.), as a result painted options are more expensive than conventional ones.
btw.: Sometimes customers paint our shelves themselves and send us a video of their work. This is really cool, but it requires experience, time, and the procurement of materials and equipment.
As for the small screw-bolts, this should not be so, if you encountered any difficulties during installation and did not find a solution on our website:
https://ponomasteel.com/pages/how-to-install-floating-shelf-countertop-and-how-much-weight-can-the-ponoma-shelf-hold
-we are always ready to help you, please do not hesitate to ask us at: order@ponomasteel.com
If you need, we'll ship additional screw bolts at our own expense immediately.
Best regards and stay safe,
Uri,
Ponoma team
FAST EFFICIENT DELIVERY
10 maj 2021
rose gold shelf
I have just bough a stunning rose gold shelf for my grey kitchen. I is very well done and it was delivered in good time. I highly recommend it
5 april 2021
Great Customer service
31 mars 2021
Excellent product
Excellent product, outstanding customer service, very fast delivery. And it looks beautiful!
26 mars 2021
Final results are great. Getting there not so much.
MOST IMPORTANT: This is a well made product and it looks great installed. That being said: There were several problems with shipping that required several emails to finally resolve. Email was answered quickly so I never felt like I was hanging and wondering. I would buy again and do recommend this product.
22 mars 2021
Svar från Ponoma
Hello Rubin,
Thank you for your time and the feedback!
Sometimes overlays happen, we are glad to hear from you that our team has dealt with them and we will be glad to see you again in our store.
btw, we've implemented something to exclude
shipping mistakes in the future.
Be well and stay safe,
Ponoma team
Stainless Steel blind shelves.
Their S/S blind shelves are of excellent quality. Unfortunately I have to give them 4 stars because they shorted me one shelf and had to replenish it from the Ukraine which took forever to get due to travel time and customs.
12 februari 2021
Svar från Ponoma
Hello Terence,
Many thanks for your time and the feedback!
It is very important for us to know the opinion of our customers about our products and services. Sometimes (for example, the last shelf was damaged) we transport the shelf directly from our European factory. But this really takes time, and the client is already finishing his renovation process.
Therefore, we are increasing the number of sizes available in the warehouse,
and now there are more than 100 of them in our warehouse in Illinois!
Come to us again for shopping, we are always glad to see you in our store.
Best regards,
Ponoma team
I just installed 2 stainless steel…
I just installed 2 stainless steel shelves in our kitchen. They are awesome. Perfectly matched, extremely well made and delivered on schedule. Thank you Ponoma!
16 januari 2021
Svar från Ponoma
Hi Michael,
Thank you for your feedback. Actually, our business depends on it.
We try to always ship on time, but during these holidays the logistics were terrible and unfortunately we've delayed shipments for our several customers . For this case, we have a special fund and we pay from it 1% for each day of delay. It's not much, but let's be honest, none of our logisticians have yet followed our example and compensated us for the delays.
Maybe this will change in 2021?😋
Thanks again for your time
and wish you good luck in the New Year!🎅
Be well and stay safe,
Ponoma team,
Champaign, IL United States
Customer service was excellent along…
Customer service was excellent along with my shelves. Very easy install!
5 januari 2021
Svar från Ponoma
Dear Hersh kitchen,
Thank you for your time and feedback.
Not everyone thinks our shelves are easy to install. Sometimes we hear that it is very difficult,
there are a lot of holes in the frame, etc.
although, it should be noted,
this is said by those who have never tried to install them :)
for example here: https://www.facebook.com/StainlessSteelSpace/posts/2518300541717778
We wish you successful business and many satisfied customers in 2021!
Your Ponoma team
This shelf is beautiful and amazing
This shelf is beautiful and amazing! It is extremely sturdy and easy to install.
18 december 2020
Not only was the product absolutely…
Not only was the product absolutely gorgeous, the customer service blew my mind. I needed to have my shelves by friday for and install on Monday morning. Shelves were delivered on Thursday but i received the wrong length for my space. When i talked to their rep and told him of the situation, they solved the problem by driving the correct shelf (3 hours) to my home on Saturday so we could have installed on Monday. Seriously? Who does that? I was blown away. Will order from these guys forever. Tysm!
14 december 2020
I needed a mantel for my outdoor living…
I needed a mantel for my outdoor living room fireplace. I searched many different sites to get the perfect mantle. Needless to say it was a bit confusing! Ponoma's site seemed a little, shall I say unbelievable...I was concerned that they could not not produce the exact size, finish and design that I wanted, especially for the price. If it's too good to be true... Well I am clearly telling everyone that What I ordered is what I received and in the timeline that they stated before I ordered. I just personally installed it myself. It was a breeze to install. I only wonder why I waited years to finally order the mantle!
19 november 2020
Svar från Ponoma
❤️
Easy to install and looks beautiful
Easy to install and looks beautiful
Note: I failed to read the fine print and did not order the drywall anchors
13 november 2020
Svar från Ponoma
Thank you, William for your time and the feedback,
Indeed, we do not clutter our store with reminders and offers to buy special mounting hardware in order not to spam, but do not hesitate to order them additionally
- we will send them in a separate small package with USPS .
Best wishes,
Ponoma team
Excellent company!
Excellent company to work with. Amazing customer service. I purchased two 48” stainless shelves for my kitchen. One arrived dented—one email to the company and the issue was resolved.
The shelves are installed and they are exactly what I had pictured in my head. Beautiful! Would not hesitate to recommend Ponoma to anyone.
3 november 2020
Svar från Ponoma
❤️
I ended up returning the item
I ended up returning the item, however the quality was good, but my fireplace was too big and too close. The product still held up to 20 minutes. WIth that said, I would recommend their product and the kindly reimbursed me and sent me a return label. Thanks team, I appreciate the customer service.
2 november 2020
Svar från Ponoma
Hello Matthew,
Thank you for your time and the feedback!
Indeed, you are faced with the daunting task of finding a screen for your powerful (36,000BTU) fireplace.
But you are on the right way as you have ruled out any combustible shelf options (made out of chipboard, MDF, wood, etc.) and are trying steel shelves lke our.
Hope you can find the most effective thermal shield for your powerful fireplace.
By the way, we sure, we offer the best thermal shields in the United States
with 2x 18Gauge (mm1.2) metal sheets.
That would be excellent, if you add an aluminum material inside the frame (we've sent a link where to buy it)
-this will increase the heat reflection from 80 to 90% (up to 3000BTU or less if use multilayer option) -please note, the design of our shelf allows you to insert an additional insulating material inside.
Best regards,
Ponoma team
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