Been looking at getting life insurance due to having a baby, i spoke with Lewis Routley and what amazing customer service he had! He explained everything to detail, made sure i understood everything i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Signed up for life insurance today, was helped through the whole process by Jake Phillips. Was a straight forward process and all my questions were answered regardless of how silly they seems. Jake... Se mer
Företaget har svarat
Spoke to a lovely man on the phone he’s helped me massively getting my life insurance to make sure my children are completely covered if the worst were to ever happen honestly so helpful he also expla... Se mer
Företaget har svarat
Spoke to a brilliant kind hearted advisor Lewis Routley gave me all the advice I needed and have started my life insurance with polly. knowing that if anything was to happen to myself my little boy w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Kontaktuppgifter
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Storbritannien
- hello@polly.co.uk
- polly.co.uk
4,8
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After a recently family bereavement I…
After a recently family bereavement I wanted to make sure my life insurance policy was the best it could be for my family. I got in touch with Polly so I could compare my current life insurance policy with their policies.
I’m so glad I did because thanks to the help from a lovely man called Lewis Routley I feel like I have the best policy for me and my family.
Thank you Lewis for explaining things so thoroughly and being so kind!
I would 100% recommend Polly to a friend.
2 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hello,
Please accept our deepest condolences for your recent family loss; we know how difficult a bereavement can be and how much it puts what matters most into perspective. We are so incredibly glad that Lewis could be there to support you with such thoroughness and kindness, helping you ensure your family has the absolute best protection in place. You’ve done a wonderful thing for your family's future, and we hope this brings you true comfort and peace of mind.
Welcome to Polly!
Quick, easy and exceptional
Have had a very pleasant phone call with Jake, sorted my insurance easily and quickly. Very lovely, welcoming and insightful representative for the company. I am very pleased I have chosen Polly for my life insurance.
2 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Kornelia,
Thank you so much for your lovely review! We are absolutely delighted to hear that Jake made everything so quick, easy, and welcoming for you today.
Welcome to Polly!
Amazing experience
Amazing experience! So friendly and helpful. I feel so much better known that I have life insurance with a competent company.
2 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Emma,
Thank you for sharing your amazing experience! We are delighted to hear that our team was so friendly and helpful in getting everything sorted for you. We are proud to give you that essential peace of mind, knowing your family's future is protected.
Welcome to Polly!
Lewis Routley
Just spoke to Lewis Routley who advised and assisted me in setting up life and critical illness cover. I recently lost my husband in sudden circumstances and Lewis was considerate, kind and sympathetic in assisting me with the right cover.
Thank you for helping me and ensuring peace of mind for me and my family at this sensitive and difficult time 😊
2 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hello,
Thank you so much for taking the time to share your experience, and please accept our heartfelt condolences for your loss. We are so glad that Lewis could be there to support you with care and sensitivity, making the process as gentle as possible. Please take comfort in knowing that you’ve secured that vital peace of mind and protection for your family's future.
Welcome to Polly!
Had a phone call with James today
Had a phone call with James today. He was very professional, helpful and friendly, he also explained everything in detail.
2 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Shannon,
Thank you so much for sharing your experience! We are absolutely thrilled to hear that James took such great care of you, explaining everything clearly so you can check this off your to-do list with total confidence. There is no better feeling than having that vital peace of mind knowing your family is protected.
Welcome to Polly!
Life insurance
Scott was really helpful in getting my life insurance sorted.
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Sophie,
Thank you for taking the time to leave a review! It's great to hear that Scott was so helpful in getting everything sorted out for you. We know how important it is to get that peace of mind for your family, and we're glad he made the process smooth and straightforward.
We are absolutely thrilled to have you on board with us.
Welcome to Polly!
Andy was fabulous
Andy was fabulous, clear, friendly, helpful.
Sorted my life insurance, much much better deal now for only a couple of extra pounds. My husband is going to do his tomorrow.
Fabulous, thank you.
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Verity,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that Andy was so fabulous to deal with. We're so glad he was able to make the whole process clear and friendly for you.
Thank you for choosing us to protect your family.
Welcome to Polly!
Finally decided to get life insurance…
Finally decided to get life insurance after the birth of my first baby.
The Polly website was easy to navigate and I really like their app. It makes everything simple and understandable.
I requested a call back to go through my answers on the questionnaire, and spoke to the lovely Lewis Routley who was kind and professional yet personable with his customer service. Thank you Lewis!
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Kate,
Congratulations on the arrival of your first baby! That is such a special milestone, and it's wonderful that you’ve taken this important step to secure their future.
We are so glad to hear that you found the Polly website and app so user-friendly. We know life insurance can feel a bit daunting, so we designed it to keep things as straightforward as possible for busy new parents.
It's also fantastic to hear that Lewis made your call back such a positive experience. He really embodies that perfect balance of being professional yet completely approachable, and we're delighted he could guide you through everything with so much care.
Thank you for choosing us to protect what matters most.
Welcome to Polly!
Amazing and understanding jake was…
Amazing and understanding jake was really helpful
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Jamie,
Thank you so much for the wonderful feedback! It is great to hear that Jake was so helpful and took the time to truly listen to what you needed. We always want our customers to feel completely supported and heard, so it's fantastic to know he did just that.
We are absolutely thrilled to have you with us!
Welcome to Polly!
Great experience
Great experience
Umesh was great and easy to talk to
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Jasmine,
Thank you so much for the review! It’s wonderful to hear that you had such a great experience. We always aim to keep things relaxed and straightforward, so we are glad Umesh made everything so easy to chat through.
We are absolutely thrilled to have you on board with us!
Welcome to Polly!
Lewis was fantastic he explained…
Lewis was fantastic he explained everything in great detail was even understanding when I had to take another call from my sick father in hospital
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Rachael,
Thank you so much for taking the time to share your experience.
It is wonderful to hear that Lewis was so fantastic and took the time to go through all the details with you. We’re especially pleased to hear he was understanding and patient when you needed to step away to take a call from your father.
We're glad Lewis could help make things a little easier for you.
Welcome to Polly!
Great service and easy set up
James helped me set up my insurance cover. He is helpful and explained everything thoroughly.
1 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Jessica,
Thank you for the great review!
It is wonderful to hear that James made setting up your cover such a smooth and easy process. We always want to ensure you feel completely confident in what you're putting in place, so it’s fantastic that James took the time to explain everything so thoroughly and helpfully.
We are so glad we could get this sorted for you with zero stress!
Welcome to Polly!
Svar från Polly.co.uk
Hi Carly,
Thank you so much for the lovely feedback!
We are delighted to hear that you found the team so helpful, informative, and friendly. We always aim to keep things simple and stress-free, so it's great to know we hit the mark for you.
Welcome to Polly!
Thanks for your help Joseph
joseph was very friendly and understanding and extremely thorough with all the details, something that can usually feel long winded and painful to have to do wasn’t either of those things at all, and now I feel so much more at ease to have this cover! thanks again Joseph! so helpful and pleasant to talk to!
28 maj 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Fearn,
Thank you so much for sharing this lovely feedback — it’s great to hear your experience felt so positive from start to finish.
We’re really pleased that your conversation with Joseph didn’t feel long-winded or stressful, and instead left you feeling reassured and comfortable with your cover.
Thanks again for taking the time to leave your feedback — we’re really glad you feel more at ease with your protection in place.
Welcome to Polly!
Mitchell Perkins was very easy to talk…
Mitchell Perkins was very easy to talk with, very personable, funny and relatable. He was quick but ensured that I understood everything.
28 maj 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Laura,
Thank you for sharing your experience!
It is great to hear that Mitchell made everything so easy. We always want our conversations to feel natural and comfortable, so it’s brilliant that he brought some humour and personality to the call while still keeping things professional, ensuring the important parts were covered and everything was crystal clear.
We are so glad you had such a smooth and positive experience getting your cover sorted!
Welcome to Polly!
I wouldn't use anyone else
I used Polly back when they were insurance brokers; today I discovered they are now insurance providers, so I switched over for all the additional benefits. Not going to lie, it was a looooong phonecall, but the person I spoke with made a chore into a pain-free, pleasant experience. To any Polly managers reading this: Lewis Routley deserves a raise!
All jokes aside, I've always had a nice feeling about them as a company. Everyone I've spoken to have been cheerful, helpful, not at all pushy, and have understood what I need. Better still, they're based in the UK, so no annoying call centres.
I recommend them to anyone who will listen :)
28 maj 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Samantha,
Thanks so much for taking the time to share such detailed feedback — it really means a lot.
We’re delighted to hear that your experience with our protection advisor, Lewis, felt smooth and supportive, even if the call itself was a bit longer than expected. We know insurance conversations can sometimes take time, so it’s great to hear our team was able to make it feel relaxed and easy throughout.
We’ll also make sure your kind comments are passed on to Lewis Routley — recognition like this is always appreciated and genuinely motivating for the team.
It’s also really encouraging to hear your wider experience with us has consistently felt helpful, non-pushy, and clear. That’s exactly the standard we aim for.
Thanks again for recommending us — we’re glad to have you with us!
The Polly Team
Svar från Polly.co.uk
Hi Sarah,
Thank you so much for the lovely feedback!
It is wonderful to hear that Tommy took such great care of you. We pride ourselves on being thorough, but it’s that extra kindness and polite approach that truly makes all the difference when setting up something as important as life insurance.
We are so glad you had such a positive experience getting everything in place!
Welcome to Polly!
Svar från Polly.co.uk
Hi Jasmine,
We are delighted that you're happy with the final result. Thank you for choosing us to help get everything sorted for you.
Welcome to Polly!
Tommy Miles provides an exceptional…
Tommy Miles provides an exceptional service to ensure my life insurance and critical illness policies were reviewed and updated. The information was clear and understandable. I feel happy and secure knowing I have this in place.
Thank you Tommy
27 maj 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Sara,
Thank you so much for taking the time to share your experience!
It is fantastic to hear that Tommy made the whole process of updating your cover so straightforward and clear. We know that diving into the details of life and critical illness insurance can sometimes feel a bit daunting, so it's wonderful that Tommy was able to provide that extra clarity and peace of mind.
We are absolutely thrilled to have been able to help you secure that reassurance.
Welcome to Polly!
Absolutely incredible service
Absolutely incredible service! Great price per month too and very helpful with any questions I had.
The gentleman that helped me with my policy - Gary Roberts - was brilliant, incredibly helpful, knowledgeable and all around great customers service.
Highly recommend
27 maj 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Hannah,
What an amazing review to read! We’re so glad Gary looked after you so well, answered your questions, and found you a great price per month. Thank you for the high recommendation, and Welcome to Polly!
Kind regards
The Polly team
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