Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
The Points Loyalty Wallet helps you do more with all your loyalty points and miles.
Richmond Street West 111, M5H 2G4, Toronto, Kanada
2,0
10 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was trying to book using my available points but needed more, so I hit the buy more points button nothing happened found out that it could take up to 72 hours to receive them. Really sucks now I have to wait 3 days where the fare in points will increase or that flight will no longer be available. Never again will I use this service!
100% negative ! You have to have significant skills to perform as deadbeat as that ! Congrats !!!
Buy miles and you will not even get an receipt !!
Well every small business has to issue invoices or receipts !
Of course NOT valid for these deadbeats !!!
The email you get will not even state an amount :-)))))))))
And if you go on the "support" site these flops dare to brush you off with some stupid QA games not a single chance to contact somebody of this NONESENS company !!
Simply disgusting !
Tried to buy points for Alaska Airlines. Horrible experience. Transaction failed multiple times for very random reasons and every time you need to wait 3 days to see if it went through or not. Their support is also non existent
points.com lists multiple billion dollar corporations as partners on their website and has consistent server errors where people purchase points to purchase and airplane ticket, but the error messages reads: there is a problem with your credit card information, please try again or with a different credit card" making the customer try multiple times thinking they entered in one wrong number, etc. Problem is..the card is being charged every time the person attempts to purchase and Southwest does absolutely nothing about it except tells you to wait until the 'pending charges' fall off and try again. Multiple posts on this site record the same thing with other airlines. Points.com has no customer service contact number. Your credit card can only contact the merchant if the pending charges post as real charges. In the meantime, we have over $2500 of pending charges on two different cards and have still not been able to purchase a flight through purchasing points and there is no supervisor or resolution center or IT or corporate complaint contact number who can do anything about this. This issue needs to be put on national news and social media so airlines will start to collectively do something about this server error of Points.com.
When I try to open the website, I get the following message from Cloudflare: „Sorry, you have been blocked
You are unable to access points.com“
they just take your money, tell you about a mistake, give no points and maybe in a week they will return it, maybe not and you have a lot of headache returning your own money
I want to report an issue with a company called points.com. I purchased miles on the Alaska Airlines promotion using my credit card and was charged the full amount, but the points were not posted to my account. I find it hard to believe that in 2024, an internet-based company does not have an option to automatically credit the points to a customer account. This is unacceptable, as points purchasing is handled by this company. The points should be posted to the customer account immediately after purchase. I did not receive the points I paid for, and when I tried to contact support, I could not find a support number. I contacted the airlines, and they informed me that points.com handles the points. I am disappointed in this experience and wonder why the company still uses points.com for their loyalty programs. Surely there must be a better company out there.
Scammers, I have tried to buy points with my credit card, the transaction according to the points website is wrong due to a problem with the card but the credit card is charged the entire amount and no points are credited and to make matters worse there is not a single support contact possibility on the points.com website. The exact same thing has happened to me twice with 2 different credit card transactions.
Unreliable fraudulent company, they won't process refunds even after waiting for 4 months. Still no refund to date; email after email they only give excuses and don't comply with regulations and the law which clearly states they should refund on request and upon cancellation of services. Proceeding to reporting them to the necessary organisations for further action.
Avoid at all costs, never purchase from or through them to avoid the hassle and losing money.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
