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Pocket Receptionist Omdömen 102

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to custo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny. Our only regret is not doing this sooner as they're hundreds cheaper per mont... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction... Se mer

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Företagsinformation

  1. Telefonjour

Om Pocket Receptionist

Skrivet av företaget

Pocket Receptionist: Your Reliable Ally in Seamless Communication.

Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.

From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.

Services Why Us Free Trial

Call Quality Guarantee

We’re committed to delivering you the highest service level and guarantee every call we take for you.

If you’re not happy with the way a call was handled, we will refund you for that call immediately.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

102 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Always provided an excellent service

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.

If you're reading this review and considering using their services, do yourself a favour and get in touch with them. You will be glad you did.

31 mars 2026
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you so much for your kind words. We’re really pleased to hear how happy you’ve been with the service, and we’ll be sure to share your feedback with everyone involved. It’s always great for the team to know the impact they’re having.

We truly appreciate your recommendation and continued support :)

Betygsatt 5 av 5 stjärnor

We have used Pocket Receptionist for…

We have used Pocket Receptionist for years. They are very flexible there is no pattern to when we transfer the calls we just transfer them without warning. Always complemented on the professionalism of the call handler.

23 oktober 2025
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Svar från Pocket Receptionist

Its been a pleasure working with you over the years, thank you for your lovely review :)

Betygsatt 5 av 5 stjärnor

Highly Recommend

I approached Pocket Receptionist to help support our marketing campaign, and now are a permanent fixture. They handle calls professionally, and takes the pressure off us. Highly recommend.

13 oktober 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you for your review :)

Betygsatt 5 av 5 stjärnor

A Game-Changer for My Business

Pocket Receptionist has been a huge help for my business. The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients. I would definitely recommend them to other small businesses who need a cost-effective and professional call handling solution

3 oktober 2025
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Svar från Pocket Receptionist

Thank you so much for your lovely review :)

Betygsatt 5 av 5 stjärnor

Thank you for handling my calls whilst…

Thank you for handling my calls whilst I am on site. I dont do reviews usually but I cannot ignore the fact my life its so much easier with you guys. The ROI is absolutely worth it. Thanks again team.

12 september 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you for your review Elliot :)

Betygsatt 1 av 5 stjärnor

Endless Spammers.

Endless Spammers.

I get emails from them bi-weekly, and every single time, it's a variant on a domain name.

pocketreceiptionist-email.co.uk
pocketreceiptionist-updates.co.uk
pocketreceiptionist-news.co.uk

Every week, a new domain. We keep blocking them, but as they keep changing, it's like playing whack-a-mole.

I never signed up for this.

3 oktober 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Betygsatt 5 av 5 stjärnor

They were great

They were great, very professional and couldn’t do enough to help. Highly recommend pocket receptionist

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you for your review! We really enjoy getting to understand your needs and customising our service to fit :)

Betygsatt 5 av 5 stjärnor

Working with proffesionals

Being working with these guys for a few years now they have absolutely nailed it stopped those nuisance calls, deal with prospective clients giving us a great proffesional image and whats really exciting is that they have grown and understand our business model, giving further reauurances to our clients when asking questions they dealing with a credible company

15 augusti 2025
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Svar från Pocket Receptionist

Thank you for your lovely review. It’s been a pleasure working and growing together over the years, and we look forward to many more to come! :)

Betygsatt 4 av 5 stjärnor

We have found using pocket receptionist…Really easy and helpful

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to customers later in the day.
We have now moved on to other to greater things, but thank you for all your help PR.

12 augusti 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

You’re very welcome! We’re glad we could provide the support your business needed during its growth, and that it helped you go on to bigger and better things, that’s what it’s all about. :)

Betygsatt 1 av 5 stjärnor

Spammers. Avoid

Spammers.

Keep changing their email address to get round being blocked.

I've been emailed by addresses with the following suffixes: pocketreceptionist-mail, pocketreceptionist-email, pocketreceptionist-news & pocketreceptionist-updates. So despite unsubscribing and blocking, I keep getting spammed by them.

The only reason you would keep creating new email suffixes is the get around blocking so you can continue spamming. Would hope that this kind of behaviour is outlawed under GDPR regulations

6 augusti 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Betygsatt 5 av 5 stjärnor

Answering calls

I have used these guys to help out with answering calls when i can't so I don't miss anything important

1 juni 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

We are always happy to help :)

Betygsatt 5 av 5 stjärnor

Cheap but still brilliant

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny.

Our only regret is not doing this sooner as they're hundreds cheaper per month for the package we're on. I have to upgrade a couple of times but that's only because I trust them enough to handled all of the calls rather than just missed.

Thanks to Denise for setting it all so swiftly. I'll be sending my dad's company referral over for.my £100

26 juli 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Martin, thank you so much for the kind words. We're glad you made the switch! ✨

Betygsatt 1 av 5 stjärnor

Caught out

We used pocket receptionist to answer phones about term while we found a new receptionist, all was ok service and was as advertised unfortunately when you want to cancel your contract they make you stay till the next billing cycle and then charge you another month for a service you clearly are no longer going to use. Always check the small print is what I've learned And believe that you can cancel anytime as long as you pay an additional month!

30 juni 2025
Omdöme utan inbjudan
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Hi Jenny. Thank you for taking the time to share your feedback, though I’m truly sorry to hear you’ve had a disappointing experience when it came to cancelling your account. We’re always upfront about our cancellation terms, after the initial 3-month minimum period, we require a month’s notice to close an account. This is clearly outlined in our Terms and Conditions at sign-up, and it’s in place because we staff our team based on active client needs to ensure a high level of service. I completely understand your frustration, especially if you no longer needed the service. We never want anyone to feel misled, so we’ll take your comments on board. If there’s anything further, we can do to help or clarify, please don’t hesitate to get in touch.

Betygsatt 5 av 5 stjärnor

An Amazing Service!

Running a business on your own from home is tough, but having Pocket Receptionist take care of my incoming calls has enabled me to free up time and not worry about being disturbed. It allows me to go to trade shows and meet suppliers without the fear of missing potential customers - and the support I have received when I need anything has been second to none. They also allowed me to increase my opening hours from a customer point of view, which has increased revenue. Cannot recommend them highly enough.

26 juni 2025
Logotyp för Pocket Receptionist

Svar från Pocket Receptionist

Good afternoon, and thank you for your lovely review and kind words. I've shared your feedback with the team, and it truly made their day!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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