I recently used Plumb London for the first time. They sent an engineer within hours when my hot water system broke down on a Friday afternoon. A temporary solution was found so we had hot water for t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They are very professional and efficient. I’ve used Plumb London before and the recently worked was replacing the new tap water in my kitchen which it’s done perfectly. Thank you very much! I would re... Se mer
The plumber (Mounir?) was friendly and helpful and it wasn't his fault that he couldn't track down the necessary part. He did arrive later than scheduled but my main reason for not awarding five star... Se mer
I have been using Plumb London since 2024 and have always found them to be a pleasure to deal with - helpful, responsive and providing exemplary customer service. The most recent work they did for me... Se mer
Företaget har svarat
Företagsinformation
Om Plumb London
Skrivet av företaget
Welcome to the family!
High standards, fast turnaround times and brilliant customer service. Everything you want for your family, supplied by ours.We’re a family run heating and plumbing company specializing in delivering great quality workmanship and maintaining excellent customer service throughout. Operating for over 30 years, we have cemented ourselves as one of London’s most trusted specialists.
Plumbing & heating repairs, boiler installations, domestic & commercial systems, certifications, refurbishments. We have you covered!
Ready to get things done? Our WhatsApp is now open for any questions you may have.
WhatsApp Our Services About Us
Kontaktuppgifter
22 Notting Hill Gate, W11 3JE, London, Storbritannien
- 020 8819 5228
- service@plumblondon.com
- plumblondon.com
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not trustworthy
These lot will quote way over standard costs for any job - avoid. Point it out to them and suddenly as if by magic the quote is reduced by over 30%. Still too expensive if you do some basic research. I even asked for a breakdown of costs. Instead received a response stating price reflects current price and availability of parts etc. When someone doesn't answer your question with a straight and honest response then DO NOT TRUST them
1 november 2025
Omdöme utan inbjudan
Svar från Plumb London
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that this was your impression of the quotation process.
The works discussed were not a standard service and involved a full system powerflush, multiple radiator valve replacements, underfloor heating loops and additional system checks. As with all larger remedial works, pricing is based on the scope, time on site and resources required rather than a single fixed rate.
Following your request for clarification, the quote was reviewed to ensure it accurately reflected the final agreed scope of works and we also included additional items at no charge as a goodwill gesture due to our existing relationship. This was not intended to feel sudden or reactive and we regret that it came across that way.
We always encourage customers to compare quotes and ask questions, and we’re more than happy to provide clearer breakdowns where helpful. Transparency and long-term trust are important to us, particularly with returning customers.
If you’d be open to discussing this further, we would welcome the opportunity to do so directly.
Had a new boiler install by Plumb…
Had a new boiler install by Plumb London a few years ago and I keep coming back to them for the yearly service. Would highly recommend and will be using them again either in my current flat or when I move later this year.
6 januari 2026
Omdöme utan inbjudan
Svar från Plumb London
Thank you for coming back to us year after year, that means a lot. We’re delighted you’ve continued to trust us with your annual services since the installation, and we’ll be here whenever you need us, whether that’s in your current flat or the next one!
Brilliant team of professionals
I first came across Plumb London in 2023 and after an excellent experience kept their details. When our heating stopped working at the end of November 2025, I knew I would need to call on their expertise. The whole team were very attentive, excellent customer service, keeping us informed throughout the process. They went above a beyond to locate a new cylinder outside of the country and get it installed just before Christmas. It was a big job and they were brilliant. The team took care to take their shoes off or wear shoe coverings and put sheeting on the stairs and flooring. I would highly recommend Plumb London. They have a genuine interest in helping customers with their heating issues and their costs are affordable. Special thanks to Conor, Joe, Andrew and those who fitted the new cylinder on the day.
23 december 2025
Svar från Plumb London
Thank you for such an incredible review. We know how stressful it is to lose heating, especially so close to Christmas, so we’re really glad the team could pull everything together in time. Your kind words about the care taken in your home and the effort to source the cylinder mean a great deal to us. We’ll be sure to pass your thanks on to Conor, Joe, Andrew, and the installation team, they’ll really appreciate it.
Plumb London is a family run business…
Plumb London is a family run business who were so responsive when my boiler had been supposedly serviced by Vaillant and then broke down. Plumb were responsive, concerned, and took quick action to help me - unlike Vaillant who did nothing, even tho the guarantee was set to run until February 2026. In the end, the hassle with Vaillant wasn't worth the stress, and so I purchased a new boiler from Plumb. They were amazingly helpful in getting it installed in such a short space of time so that I had heat and hot water ASAP. And it all came with a personal, friendly and helpful service, and a person at the end of the phone, who quickly 'got' the issues. Such a contrast to the 'robot' responses from Vaillant. Full marks to Conor and the team at London Plumb. Thank you!
15 december 2025
Svar från Plumb London
Thank you for such thoughtful feedback. We’re really pleased we could step in, take the stress out of the situation, and get your heating and hot water restored quickly. Having a real person at the end of the phone and offering genuine support is something we take a lot of pride in. Your kind words mean a great deal to the whole team - thank you for choosing Plumb London.
Smooth and efficient
Had to call out the plumber as our boiler had stopped working. Phoned first thing in the morning and quickly spoke to friendly staff and said I that I would from an engineer that same day. The engineer came early afternoon. He communicated effectively of his time of arrival. Once arrived he quickly identified the issue and resolved it within 15mins. He then gave good advice on state of our boiler and the options that could look into.
We would recommend the company to family and friends.
29 december 2025
Svar från Plumb London
Thank you for the great review! We’re glad the team could respond quickly, keep you informed, and get everything sorted with minimal disruption.
Great service
Great service, available at short notice - the inspector arrived on time and finished the assessment very efficiently. Payment was easy and certificate was issued promptly
16 december 2025
Omdöme utan inbjudan
Svar från Plumb London
Thanks very much for the feedback! We’re pleased we could attend at short notice, carry out the inspection efficiently, and get everything wrapped up smoothly with the certificate issued promptly.
Mixer taps replaced
Mixer taps needed replacing in cramped space, engineer was very prompt and efficient and also fixed the low pressure.
Delighted with the result.
18 december 2025
Omdöme utan inbjudan
Svar från Plumb London
Thanks for the great feedback! Cramped spaces are never ideal, so it’s good to hear the engineer got everything sorted efficiently and even improved the water pressure at the same time. Delighted you’re happy with the result.
Great experience- 5 star!
I was faced with multiple leaks in my flat, which other companies tried to rip me off for, I contacted Plumb London as was recommended ( I can see why) and they were efficient, clear about the issue and also genuine. Mounir came to fix the issue and he dealt with this so well, I would trust them with any issues I have ( hopefully no more) but you know what I mean. Some Plumbing companies are known to scam people, but I can tell that here they care about the customer. Thank you!
18 december 2025
Omdöme utan inbjudan
Svar från Plumb London
Thank you so much for such a thoughtful review! We’re really pleased you found us through a recommendation and even more pleased we lived up to it. Mounir will be delighted to hear your kind words, being clear, honest and genuinely caring about our customers is exactly what we aim for. Fingers crossed for no more leaks, but we’ll be here if you ever need us!
Rip offs
Tried charging me £800 pound altogether to change a diverter valve which is £90 pounds. Called another engineer around ,he charged me 280 pounds for a new hot water pump and descaling of the hot water heat exchanger. So it wasn't even the diverter valve. Paid £100 pound call out charge for nothing . Stay away incompetent and rip offs.
15 december 2025
Omdöme utan inbjudan
Svar från Plumb London
We’re sorry to hear you were disappointed with your recent service. We always aim to provide accurate diagnostics and fair pricing, and we take your feedback seriously.
As mentioned in our email correspondence, we’d like to review this properly to understand what’s happened. If you could share the report from the engineer who carried out the subsequent repair, we’ll compare the findings with our own engineer’s notes so we can investigate the matter fully.
Please get in touch with us directly at service@plumblondon.com so we can look into this further for you.
The Dynamic Duo
5-Star service from a 5-Star company. Faced with the daunting and complex issues of leakage, flooding, structural damage and extensive restoration work, Plumb London’s Dynamic Duo of Mounir & Ali responded like Super Heroes.
I found the team to be skilled, thoughtful, professional, hardworking, punctual, efficient and informative. Often taking time out to explain the individual processes en route. Consumate craftsmanship.
I would highly recommend them.
Trevor, N1
16 december 2025
Omdöme utan inbjudan
Svar från Plumb London
Wow, thank you, Trevor! What a review. We’re delighted Mounir and Ali were able to step in and get on top of such a challenging situation. Taking the time to explain the process and delivering quality workmanship is exactly what we aim for, especially on complex jobs like this. We’ll be sure to pass your kind words on to the team - they’ll love the ‘Dynamic Duo’ title!
Friendly
Friendly, efficient, but unable to determine why we couldn't turn the water temperature down. He said boiler OK at present but to fix this water problem we have to buy a new boiler. Impossible at present due to financial hardship.
16 december 2025
Svar från Plumb London
Thank you for the review. We’re glad you found the engineer friendly and that the boiler itself is operating correctly. We understand how frustrating these situations can be, especially when finances are tight, and we always aim to give honest advice based on what we see at the time. If circumstances change or you’d like us to review options in future, we’re always happy to help.
Clear, great communication.
They had great communication beforehand, making it clear when our plumber would arrive and then updating this when there was a change. When he arrived he was helpful, clear and friendly and made sure we completely understood everything that was going on.
12 december 2025
Svar från Plumb London
Thank you for the great feedback! We’re really pleased the communication before and during the visit was clear and helpful, and that the engineer took the time to make sure everything was fully understood. That clarity is really important to us.
Excellent service
Excellent service. Our old boiler was leaking water, Plumb London responded to my call within minutes and visited my house and diagnosed the problem that day. A new boiler was up and running the next day. Within a few days the heating system was overhauled and has never been this good the 25 years we lived in the house. The whole team were great, but the engineers that did the work were excellent, professional, knowledgeable and polite. Faultless service would highly recommend.
15 december 2025
Svar från Plumb London
Thank you for such an outstanding review! We know how stressful a leaking boiler can be, so we’re delighted the team could respond quickly and get everything sorted. It’s brilliant to hear your heating system is now running better than ever, we’ll be sure to share your kind words with the engineers involved.
Fantastic from start to finish
Fantastic from start to finish.
My boiler was completely kaput, but they were brilliant in getting a new one without fuss. All the staff have been fantastic - especially the engineer Luke.
12 december 2025
Svar från Plumb London
Thanks so much for the lovely feedback! We’re glad we could make a difficult situation feel straightforward and fuss-free. Luke and the rest of the team will really appreciate the mention, great to hear you’re happy with the result.
I have been a loyal Plumb London…
I have been a loyal Plumb London customer for many years now and I’m extremely satisfied with their professional knowledge and service. They’ve never let me down once and were the only engineers who finally solved a problem regarding my radiators not consistently heating up. I highly recommend the company.
14 oktober 2025
Svar från Plumb London
Thank you for your loyalty and trust over the years, that really means a lot to us. We’re especially pleased we were able to finally resolve the radiator issue for you. Your recommendation is hugely appreciated!
Had a problem with the boiler and they…
Had a problem with the boiler and they came immediately same day. Problem resolved and also fitting in a service. Engineer was efficient and polite
11 december 2025
Svar från Plumb London
Thank you for the great review! We’re glad we could attend quickly, resolve the issue, and fit the service in at the same time. It’s great to hear the engineer left a positive impression.
Plumb London attended recently to…
Plumb London attended recently to service our boiler which was found to be unsafe and in need of either expensive repair or replacement. The company offered good advice of the options without sales pressure, and were able to attend two days later to install a new boiler. The staff are friendly and efficient, and the work was completed with very minimal mess.
6 december 2025
Omdöme utan inbjudan
Svar från Plumb London
Thank you for taking the time to leave such thoughtful feedback. We’re pleased you felt well advised and supported without any sales pressure, that’s always our aim. Great to hear the new boiler installation went smoothly and with minimal disruption.
Great communication
Great communication, excellent quick and efficient boiler service, friendly staff.
27 november 2025
Omdöme utan inbjudan
Svar från Plumb London
Thanks very much! Clear communication, efficient service, and friendly staff are exactly what we strive for, so it’s great to hear that reflected in your experience.
Always excellent and flexible service
Always excellent and flexible service. Bought our boiler from them and have had a service every year since.
24 november 2025
Omdöme utan inbjudan
Svar från Plumb London
Thank you for your continued trust! We’re delighted to have looked after your boiler from installation through to yearly services. Flexibility and consistency are really important to us, great to know that’s coming through.
Could not diagnose problem
Found these plumbers through Checkatrader, arranged for a plumber to come out the next day. This appointment was cancelled but I was only notified when I rang them. Someone came out the day after, couldn't find why I had no cold water in the bathroom. Said he would discuss with colleagues & get back to me-3 weeks later I'm still waiting. Basically paid £108 for nothing. Found another plumber who diagnosed the problem straight away.
20 november 2025
Omdöme utan inbjudan
Svar från Plumb London
Thanks for taking the time to leave feedback, and I’m very sorry to hear about your experience. This isn’t the level of service we aim to provide.
I’ve reviewed your job personally and have since reached out multiple times to discuss the issue and arrange a refund for you. A full refund has now been processed.
We complete hundreds of jobs each week, and on the rare occasions something doesn’t go as expected, it’s really important that we’re made aware so we can step in and resolve things quickly. We would have been more than happy to send a senior engineer back out if we’d known the issue was still ongoing.
I’ve also emailed you to request a copy of the report from the plumber who diagnosed the issue, as this will help us investigate the matter internally and ensure we address it properly.
Thank you again for your feedback, your comments genuinely help us improve. If there’s anything further we can do, please don’t hesitate to get in touch.
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