Plotpackers Omdömen 

813
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I did now 4 trips with plopackers and really loved it. Everything was really wel organised, all the guides were local so they know al the good spots, transport, activities were amazing and realy unic... Se mer

Betygsatt 5 av 5 stjärnor

Plotpackers is exactly what someone like me who hates planning but wants to travel off the beaten track needed!! I’m so happy I took the plunge and booked my trip as it made me realise how easy tra... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been on 3 Plotpackers trips, soon to be 4, and each one have been a blast. The guides are so knowledgeable and make travelling an unknown country so easy. Any pre-departure questions and concerns... Se mer

Betygsatt 3 av 5 stjärnor

Jossy was a great group leader for our trip to Peru. She was fun, kind and always had suggestions for what we could do to make the most of our time in this beautiful country. Some highlights were seei... Se mer


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4,7

Utmärkt

TrustScore 4.5 av 5

813 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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4,7

Alla omdömen

(813)

152 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Peru trip July 2026

Jossy was a great tour guide and was very helpful with anything we needed through out the trip and she kept us updated with what we were doing next so we didn’t have to worry about anything.

The only thing I would say is the itinerary could be a bit clearer when booking, with optional activities, that they use peru hop to get about, and some timings but otherwise I was happy with the experience!

5 juli 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great overall experience

This trip was well organized. Our amazing tour guide Pear Yong kept track of all travel information and got us from place to place with ease. I felt like I could relax and turn my brain off because I knew she had everything lined up for us. Having Pear as our tour guide really made our experience what it was. She was friendly, kind, and so willing to help with anything we needed. The trip/activities themselves were also a great. I felt like I got to see a lot of different places without it ever being to much at once. Overall it was a great trip!

2 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing trip around India with Arvind

I had an amazing time traveling around India with my group and with my guide Arvind. He was such an amazing guide, so entertaining, made sure we were safe everywhere we went, and participated in so much with us. My group was a smaller group but it was an amazing experience. Got to see so many sites within a week!!

4 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

FIRST EVER SOLO TRIP! With Pear🍐❤️

FIRST EVER SOLO TRIP!! And it was amazing! I booked this trip with plotpackers as I was initially scared of travelling on my own and wanted to ease myself into it… best decision I have made. So many memories, so many friends and well worth what we paid! We had a lovely lady called Pear who travelled with us for the entirety of the trip; and she could not have been any more helpful. Pear is lovely and for those who will have her on your trip, you are privileged! She is an absolute godsend and will help you and advise you on anything else you need. We love you pear and wish you the best in the future! If you are planning on solo traveling and not sure where to start… start with plotpackers, you won’t regret it! #ThailandJune2026❤️

6 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best company to travel with!

Travelled many times with Plotpackers and am always amazed by how much they can pick into a trip, especially for the price point! It’s such a great way of making friends and feeling safe while travelling. Very fond memories made on these trips, would absolutely recommend 💞

25 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Peru

I’ve just come back from a life-changing trip to Peru!!! Not only was Peru an incredible country with great landscapes and cities, we had crazy activities included in our package, eg. sand boarding, glamping, mountain biking and of course Machu Picchu tickets included !! Our tour guide Deborah was amazing too, extremely knowledgeable, helpful and friendly, she felt like one of us.

1 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing experience!

Deborah was an amazing guide! She cared so much for each and every single group member. Thanks to Plotpackers as well for an amazing itinerary.

12 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had the most amazing time in Peru.

I had the most amazing time in Peru thanks to my guide Jossy. She was so helpful in each place we went, giving us lots of recommendations for restaurants, markets and cafes - all of which were amazing. Jossy helped to ensure we had the best trip by securing us first access to buses which was so helpful for the long journeys - she knew the bus operators well. Each night Jossy organised a group dinner so we could all eat together and discuss the day we’ve had and the plan for the next day. I would really recommend travelling to Peru with PlotPackers!

27 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Overall the structure of the trip was incredibly poor.

Overall the structure of the trip was terrible. Although Our guide Jossy was very kind.

The trip did not allocate enough time to properly eat meals when travelling from place to place. The amount of travelling was not healthy for me and others on board. Moving from hostel to hostel every single night did not allow us to enjoy where we were staying. From being so burned out from driving we barely got to see the places we were going.

The trip was not authentic to the way it was advertised. It says they are making sure it doesn’t contribute to mass tourism but everything we did was mass tourism. The hostels we stayed at were typically international so I question how much is going to the local economy. Staying at less places for longer would have made the trip much better but because we constantly moved we barely had anytime to enjoy the places we stayed.

We visited a plantation and there was barely any regard for the harms colonization caused to the local populations. It was framed as they were conquered and even the way it was explained made it sound fine or neutral instead of a mass genocide. There was no moment of silence or anything to be mindful of what happened there.

They said some meals were included but did not specify that there was barely any included. And they made the local food sound quite cheap but based on the places we were staying the food close by was much more expensive than anticipated. The meals that were included were very poor quality. Often cold or left out for a long time making eating unappetizing.
I had trouble on the trip getting such bad heartburn I got sick. Our guide was on the bus back while I chose to take the train back. I couldn’t get up without getting sick and she was difficult to contact because she did not have data. The guides should have fully provided data in case of an emergency and the fact they do not is absolutely ridiculous and a huge safety concern.

Near the end we got back to Cusco and we were stuck in a room with people who were not in our group. This was never specified on the trip at all as staying with a group is assumed for the entire duration.

During the whole trip there was a lack of clarity of what was happening next. We often were getting into random sprinter vans and needed to ask how long the drive would take. These details should be in the itinerary so we know exactly how long we are driving.

There were times we had such a lack of direction that many of us were in our swim suits freezing after white water rafting and there were no facilities to change and we needed to drive back to the hostel sandy, wet and cold.

There were times we ate breakfast at 7 am and didn’t eat lunch until 2. This is not healthy especially when driving for long periods of time.

The day of the Machu Picchu hike, they gave us a banana, juice box and cereal bar for breakfast. I bought extra snacks to make up for the lack of breakfast but it was not a proper meal. We also were scheduled to go to Machu Picchu at 6 am making us hike at 4 am. And for the first 2.5 hours it was complexly fogged over. And that would be okay if it’s just the weather but they said it’s like this every morning. So WHY make us go so early so not even see it until 9 am. The trip was poorly planned and was not organized with tourists best interest at heart but instead whatever they could do to make it as cheap and low quality as possible. While still being quite expensive with a lack of meals included.

I’d like to request a refund for the trip as I believe it was false advertising and did not align with the values plotpackers claims to have.

28 maj 2026
Omdöme utan inbjudan
Logotyp för Plotpackers

Svar från Plotpackers

Hi, thank you for sharing your experience, and we're sorry you feel this way about the trip, Peru is a busy itinerary with a fair amount of driving involved between destinations but travel times are shared on your itinerary along with advice on prepping for journeys (e.g. bringing snacks and water), and timings are scheduled to work around bus schedules and avoid prolonging journeys further where possible. However, we're taking your feedback on board on how this could be communicated better.
Working with local guides, local stops, and local teams on activities is a real priority for us, and something we're committed to in Peru but we're reviewing the concerns you've raised to see where we can improve.
On meals, the number included is listed on the trip purchase page, and we aim to give travellers meal options so you can choose based on food preference and budget. We're sorry to hear the included meals weren't up to standard and are reviewing this.
Your guide communicated the plan for each day with the group each morning and evening via the WhatsApp group, including flagging longer drives/journeys in advance & any important logistics. To clarify on contact with your guide, they did have data but the signal in that region can be challenging, and while she remained with the included transport service, we understand she also helped arrange a doctor for you.
On the Machu Picchu timing, visits are scheduled early in the day because weather can be unpredictable, which gives travellers more time at the site for the best chance at clear views, along with the option to stay longer as most travellers appreciate arriving before it gets busier.
We take all feedback seriously and are looking into this with our local team, but please get in touch with info@plotpackers.com if you'd like to discuss anything further
Team Plotpackers x

Betygsatt 1 av 5 stjärnor

If I could leave no stars i would

If I could leave no stars i would. I did admittedly book and pay a deposit, realising that the deposit would be non refundable, but after my own circumstances changing, and the high fuel costs due to the war, I withdrew my spot for a tour arranged by a YouTuber. Apart from the obvious change in the way the youtuber was towards me, as a fan and subscriber, was disheartening and disappointing, I still thought I can use the deposit for a different tour regardless. But each time I tried to email or get on my account, I had no response and unable to log in or reset my password on the account. Yes they are a small company, but I definitely would not trust them if any issues while away arose. They're slow response took days, to weeks, and to the point that I only received a response when my email became irrate. This company has a very poor customer service that now I am out of pocket almost $200 aud, as I refuse to put my trust in them to travel overseas, especially during this war. Regardless of being a small company, it is very unprofessional, but no excuse for poor customer service. Be weary. I so hope this dodgy company does not respond to this, as I am so irriated by their lies and excuses. Those that have had good experiences were just lucky or probably in the know of the unprofessional staff.

3 juni 2026
Omdöme utan inbjudan
Logotyp för Plotpackers

Svar från Plotpackers

Hi, thank you for taking the time to share your feedback.
We're sorry to hear about the frustration caused, and we completely understand that you needed to alter your travel plans. To clarify, your deposit is non-refundable but transferable to a different tour, as stated at checkout and in our terms & conditions and we've also confirmed this with you directly via email.
Regarding account access, we did experience some technical issues while migrating to our new website, and we're sorry for any inconvenience this caused. Our team have resolved these issues now and our records show that all your emails were replied to within 3 working days, with most replies sent within 1 working day.
We take customer service seriously as a small, dedicated team, and we're genuinely sorry this experience has left you feeling this way. We'd still welcome the chance to assist further and find another trip you'd be interested in travelling on, if you'd like to discuss further please get in touch via email at info@plotpackers.com
Team Plotpackers x

Betygsatt 5 av 5 stjärnor

Amazing trip in Peru with Jossy

Plotpackers completely exceeded my expectations for my first-time booking a tour! It is incredible value for money, and Peru was absolutely surreal. Our guide, Jossy, was amazing and truly the loveliest person ever. The group was so friendly and we all bonded instantly. Everything was flawless from start to finish. I’d book again with Plotpackers in a heartbeat!

26 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had an amazing trip to Iceland with…

I had an amazing trip to Iceland with plotpackers. The culture and the scenery was so beautiful and unforgettable. A special thanks so Sara and Jose who made the trip even more enjoyable for our group. Both were so kind and worked really hard to make sure we all saw everything we wanted (plus a few amazing extras). Accommodation was right in the city centre so super easy to find everything you’ll need. I honestly couldn’t recommend this trip more.

27 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disgusting company

Disgusting company. Booked a trip for 2K Euros. Wanted to cancel the trip and get reimbursement, and you want to know their reimbursement policy? If you cancel 90 days before the trip. They don’t give your money back. They give you a ******* voucher. They keeping the money. If you cancel 90 days or sooner than the trip. They take a cancellation fee of a price of a ticket… So if you book a flight for 5K euros and you want to cancel your reservation, they will take 5K in cancellation fee. Such a scam bags is hard to find. Don’t deal with them, if you don’t want to lose your money and nerves.

30 april 2026
Omdöme utan inbjudan
Logotyp för Plotpackers

Svar från Plotpackers

Thank you for taking the time to share your feedback

We’d just like to clarify a few points regarding our cancellation policy, as we appreciate that there may have been some misunderstanding. All of our cancellation terms are outlined in our Terms & Conditions at the time of booking. If a traveller cancels more than 90 days before departure, payments made toward the trip are transferable to a future booking rather than refundable. This is designed to give flexibility while also allowing us to honour the commitments we make in advance with our local teams and suppliers.

For cancellations made within 90 days of departure, payments become non-refundable and non-transferable, as we have usually already committed funds to accommodation providers, transport, guides, and other local businesses who rely on these confirmed bookings as income.

We’d also like to clarify that Plotpackers does not book flights on behalf of travellers. Flights are arranged independently by customers, so any airline cancellation fees or flight-related costs are separate from Plotpackers and are not fees charged or retained by us.

At the moment, we’ve been unable to locate a booking under the name shown on this review. If you’d be open to discussing things further, please feel free to contact us directly at info@plotpackers.com with your booking details and we’d be happy to look into this further

Betygsatt 5 av 5 stjärnor

Iceland May 2026

I went to Iceland with plotpackers May 2026 and Sera was amazing as our guide- making us feel comfortable and well informed through the whole trip. Great way to see a lot of it in a short period and accommodation chosen close to the city so very easy to explore in the evenings

27 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing trip!

Sara was a great guide. Very interactive with the group. Shows us great spots of Iceland and very knowledgeable.
Amazing trip!
Thank you

27 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

i booked the cartagena and beyond with…

i booked the cartagena and beyond with our lovely host Kate and it was a beautifull trip. it was very well organised and filled with fun and interesting activities. our host Liliana was a ray of sunshine and very helpful and informative. i had an amazing time, would definitely recommend!

30 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Couldnt wish for a better trip

I had an amazing trip with plotpackers!! We traveled in the northern part of Colombia and couldnt wish for a better local guide than Lilo to host this trip with 🩷 everything was perfectly organised, we learned a lot and had enough free time to relax. For anyone who’s travelling far away from their country for the first time I definitely recommend going with Plotpackers

11 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Colombia trip

Very nice trip to Colombia in the company of our guide Liliana! Very nice itinerary and good service from the guide, i recommended it

12 maj 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The guide was not involved in the trip

The guide was not involved in the trip. She was always alone on her phone. The trip should definitely have been better organized. We had to pay to take a taxi to get to the boat activity when it was supposed to be included. In addition, why make us stop on an island for dinner if after they forbid us to go to the pool or on their beach. I think there are several things to improve in your way of doing things. I do not recommend the city of Santa Marta.

11 maj 2026
Omdöme utan inbjudan
Logotyp för Plotpackers

Svar från Plotpackers

Hey, thank you for taking the time to share your feedback with us, we really appreciate it! We're sorry to hear that your experience didn't meet the expectations on this trip
We'd really love the opportunity to learn more about what happened, please don't hesitate to reach out to us directly at info@plotpackers.com and we're happy to continue the conversation and look into it further

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