Planet Mortgages Omdömen 

I had a very positive experience with the team overall. Everyone was responsive, helpful and quick to deal with any questions I had, and I never felt like I was left waiting or had to keep chasing for updates.

A special mention to Jonny and Lucy, who were both great throughout the process. Jonny even responded to my WhatsApp messages while he was on holiday and made sure someone else contacted me when needed.

I felt well supported from start to finish, and I really appreciated how approachable and receptive the team were. Credit to Jonny, Lucy and the wider team for making what can be a stressful process much easier.

We had a fantastic experience with our mortgage advisor, Craig, throughout the process of buying our first home. One of the biggest advantages for us was how flexible the meetings were, with appointments organised around our schedules. With both of us working full time and having a toddler, this made a huge difference and really helped reduce the stress of the process.

As first-time buyers, we had no idea what to expect, but Craig explained everything clearly and broke things down in a way that was easy for us to understand. We never felt overwhelmed or unsure about what was happening.

Communication was always timely, and Craig’s knowledge was clearly up to date, which gave us a lot of confidence throughout the process.

We would highly recommend Craig to anyone looking for a mortgage advisor, and we would also like to say a special thank you to Lucy for all of her support along the way.

Sorcha was a star and I'd use Planet Mortgage's services again, simply because of how good she is.

We found the experience incredibly quick, easy to understand, and got a better deal than we would have got elsewhere. 5 stars through and through.

I cannot recommend Samantha Jeakins enough! A true professional in her field.
Sam is very swift and approachable and has made the remortgaging process easy to understand.
Sam - thank you once again for your patience!

Overall, I had a positive experience, though outcomes can be subjective depending on whether you receive a mortgage offer. One important point to note is that the £800 application submission fee is non‑refundable if no offer is made. It’s essential to carefully read and understand what you are signing before proceeding. I believe Planet Mortgages could make this clearer in their advertising, as many brokers operate on a “no win, no fee” basis, which sets different expectations

I am very happy and delighted .Mortgage advisors Samantha and team Lucy and Ellie brilliant Samantha find me suit mortgage for me .
Highly reccommended Samantha and her team they very professional and friendly
Also Ellie very helpful and helpful get the process efficiently ,thank you guys .
Brilliant mortgage company work for .I will work with Planet my next deal

From the initial call to selecting the best mortgage and obtaining insurance, Craig has been an excellent adviser: great communication, high-level of expertise and a sincere desire to provide the best customer service. I must also mention the great work done by Lucy and everyone else at Planet Mortgages. I recommend them wholeheartedly!

I am writing this review even though I have not used them for mortgage. I had a great experience with Samantha, who really helped us to find the different mortgages available for my situation. She was very helpful and timely in her responses. Unfortunately, I went ahead with another mortgage broker due to costs and other personal issues, but I would highly recommend Samantha and Planet Mortgages to other buyers.

Thank you so much to Sorcha and Samantha for all of their help getting our mortgage. We are first time buyers and our income is not straight forward as I am partially self employed. We felt incredibly supported throughout the process.

Both Sorcha and Samantha gave us so much help and advice along the way. It can be a very intimidating and challenging experience but they outlined everything we needed to do.

In particular, we went on holiday just after we had our offer accepted and they really helped out with any paper work that needed handling to keep the process moving, whilst also allowing us to have a break.

We really recommend Planet Mortgages, especially if you are in a tricky situation or are unsure if you will even get a mortgage. Reach out to them!

As first time buyers with a few hurdles in the way, we were anxious about the whole mortgage process however Samantha Jeakins went above and beyond to put us at ease and make our experience as easy and stress free as possible. Cannot thank Samantha and the Planet Mortgages team enough for all their help.

Thank you so much to Craig and the team at Planet Mortgages for helping secure our mortgage.
Highly recommend if you want someone knowledgeable and personable to make the process easier!

Thank you to Craig, Lucy, and Jo at Planet Mortgages for securing my mortgage deal with the best lender. The service I received was fantastic from start to finish! I was kept informed every step of the way, and Craig, Lucy, and Jo were incredibly quick to respond to any queries, keeping me reassured throughout the process. I had an amazing experience working with them. Their support made the process smooth and stress-free. I would definitely recommend Planet Mortgages.

We can’t thank the team enough, Frankie put in the work and went further than the extra mile to find us a lender that would accept our difficult circumstances, we was then passed over to the girls Lucy and Joleigh who put up with my stressful times and kept me updated before I thought to ask. As first time buyers we had no idea of the process or what was involved but they guided us the whole way through. Although we didn’t work with everyone individually, the team clearly work seamlessly and I would recommend them to anyone looking to purchase especially if your case is more complex like ours.

Best service provided and mortgage approved without stressed.
Well done sam for getting my mortgage approved.
Many thanks

This is the third time that Frankie, Craig, Jo-Leigh and team have dealt with my mortgage and once again, they have done a fantastic job! The speed in which things get dealt with is second to none and I wouldn't hesitate to recommend them to anyone thinking of using their services.

Working with Craig Humbles at Planet Mortgages has been an absolute pleasure. From start to finish, Craig has demonstrated full commitment to assisting us through every step of our mortgage application process.
Despite the complexities involved, Craig's dedication, willingness, professionalism and expertise were evident throughout, making what could have been a stressful experience remarkably smooth. We truly appreciate all of Craig's hard work and support, and we look forward to working with him again in the future. We wouldn’t hesitate to recommend Craig and Planet Mortgages to family and friends.
Thank you, Craig, for your exceptional service!

Frankie and the team have been absolutely incredible!

As a FTB, I was very nervous and anxious about the whole buying/mortgage process but Frankie and the team made me feel at ease from start to finish and made the experience a lot less stressful for me.

I wouldn't hesitate in recommending them to my friends and family, as I know they would go above and beyond to help them as much as they did me.

Thank you all so much again for your support the whole way through and if I could give you more than 5*s I most definitely would.

I look forward to working with you all again in the future :)

As a first time buyer my knowledge of the house buying process was very limited. But fortunately Craig at Planet Mortgages helped me every step of the way. He did everything to make the entire process as smooth as possible and nothing was too much to ask!

I will definitely be recommending Craig and the rest of the Team at Planet mortgages to anyone looking for assistance with their mortgage!

Frankie and Jo-Leigh have been amazing! I had a very complex case and despite being told by a broker from another company that I could not apply for a mortgage for at least another eighteen months, Frankie researched the market extensively and found a reputable mortgage company who would lend to us! Both Frankie and Jo-Leigh guided us through the entire process, encouraged me to continue going whenever I felt like giving up and answered my questions without delay. If you are looking for an outstanding broker who wants to work hard to make your dreams become a reality then these are the guys for you.

We have our mortgage offer and we couldn’t be more grateful. Even if you have been told by another broker that there is nothing available on the market which suits your current situation, reach out to Frankie and ask the same question. You have nothing to lose and everything to gain.

Thank you Frankie and Jo-Leigh. We will be forever grateful X

I couldn’t recommend planet mortgages enough ! At the beginning if the year I was told I wouldn’t be able to get a mortgage, but Craig was an absolute god send and helped me with every step & more. He made the process so easy and stress free, considering I was told it wouldn’t happen he sorted it.
Craig was so easy & approachable throughout the whole process. I’d recommend the company and especially Craig !