Pl Engwe Omdömen 54

Topnotch service, I'm fully satisfied.

Le vélo est top, et exactement ce que je voulais: Puissance et grande autonomie.
Le service client est réactif et donne une entière satisfaction. Les réponses sont rapides et efficaces.
ENGWE c'est de bons produits et un bon suivi.

Je suis entièrement satisfait.

The support was super patient and helpful. I really appreciate it

I had an issue with engwe t-14. And had to buy some additional parts to resolve it.

I mentioned this and the customer sevice team reached out to me first. In an attemot to resolve the issue or and compensate me.

I was very surprised and happy. This build great trust in the company and i will be sure to continue to buy engwe products in the future.

Best customer sevice experience i have ever had.

10/10

Love my new Engwe L20 3.0 boost!
Especially the boost button is so much fun and works wonders when the traffic light switches from red to green! Really enjoy riding my new bike and can only recommend this brand. I am riding it with the BMX handle bar which makes it even more fun! Also customer care service was very professional and helpful. You cannot go wrong with this bike- the engine is super powerful and the battery very long lasting and super quick to charge!

The customer service have been very helpful in every step from shipping, delivery and now in the process of replacing some faulty parts.
I'll add one star to make it 5 stars when I receive the other parts and I'm all set.

These guys are so great. Thank you

Le service après vente est réactif et efficace.
C’est suffisamment rare pour être précisé.
Merci 🙏

I am extremely satisfied with the exceptional customer service provided, especially by Simy! The assistance was prompt and the instructions were clear and kind. I am so happy with the bike - first the L20, and now the L20 boost! Everything is flawless! If I need to make another purchase, I will definitely choose them again :)

Good experience. The battery is working very well.

I bought a E-bike from Engwe and their after sell service is really well & their customer support is also very responsive.

Assistenza eccezionale, gentili, disponibili, veloci. Risolte tutte le richieste.

Everything was perfect! Products work very good! I was satisfied in all parts and especially of the service department.. everything was delivered on time and the communication was very well! I appreciate it a lot!

Vraiment très content du vélo. Je fais régulièrement de grosses montées à Nice, et le vélo dégage vraiment un sentiment de solidité et de sécurité. Bonne puissance également en montée. Assez lourd si vous envisagez obligatoirement de monter des escaliers je déconseille fortement. Sinon ce n'est pas un problème, au contraire ça participe de sa solidité et stabilité. Astuce pour ceux ayant un ascenseur assez prodond, en maintenant les freins le soulever sur une roue à la verticale nécessite aucun effort. Service client réactif par mail.

i ordered my engwe X24 on april 2024.
First of all , this brand has the best customers service at all and of all time .
i Ordred an ENGWE X24, a powerful engine , a stable bike and it was a blast . i used it on my daily activities , work , groceries and biking on weekends . i had a helmet so i wear it for safety purpose . and engwe provided me with gifts like a cycling vest and a capthat i wear as well .

For the engine , it was far beyond my expectation , and one must be careful while driving , but the brakes and the suspension are awesome . i climbed hills on dry or wet weather .

keep in mind to wipe off the dirt and water if you drive like me under the rain .

I live in paris and since i got the bike i had zero issues for 8000 Km. i do a quick check every three months for maintenance . i had a little issue with my engine and even while exceeding my guarantee with two days , the team offered me a replacement engine and also mudguards . no i cant imagine myself driving something else than an engwe bike .

so if you guys are looking for a good and long lasting bike , go for engwe bikes !

Thank you engwe and thanks again for the customers service doing great work.

Hafed S.
Love you guys!

Kwaliteit 👍😀

j'ai reçu mon vélo dans le délai (moins de 7 jours ).
le montage très facile,quelques petit réglage sur le dérailleur. Essaie concluant

Une avant vente d'une grande qualité, disponible et précise dans les réponses apportées ce qui dans mon choix de marques a été décisif. De ce faite j'ai acquis un l20 3.0 Boost que j'ai reçu parfaitement emballé 5 jours plus tard. Mais une pièce était défectueuse donc contact du service client et là encore une après vente tout aussi professionnelle et à l'écoute. La machine quant à elle est tout simplement géniale et correspond à ce que je souhaite tant en confort qu'en assistance électrique avec ce gros plus qu'est le BOOST. Tout fonctionne à merveille en espérant que cela dure. Je suis plus que satisfait de la qualité d'un service client avant et après vente réactif voir proactif.

The service directly from Engwe is really great, they respond very fast to the inquiries. My daughter is very happy with her new bike.