I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... Se mer
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Det här tycker kunderna
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... Se mer
I never received my picture and when I emailed about it you guys answered within like 10 minutes and my picture was there and you guys were so respectful so nice the picture is beautiful. My daughter... Se mer
Företaget har svarat
The service given is fantastic! I had the artist, Ryan, create a picture to add my son's great grandfather, who had passed, into his newborn pictures with his great grandma. I had them edit my order... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Kontaktuppgifter
Galati, Rumänien
- office@pixelsphotoart.com
- pixelsphotoart.com
4,7
Utmärkt
318 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Pixels Photo Art
Dear Roshell,
Thank you so much for your continued loyalty and for taking the time to share your positive experience with us! We truly appreciate having customers like you who have been with us since 2020.
It's wonderful to hear that you appreciate our work, and we're thrilled to have the opportunity to serve you. If there's ever anything specific you'd like to see or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your experience remains exceptional.
Looking forward to continuing this journey together, and thank you again for being a valued part of our community!
I liked how quickly and efficiently…
I liked how quickly and efficiently their customer service was. I dislike my photos I had them do two and had to pay an extra $25 for them to use a different photo and they both just looked botched. Ended up spending $75 for two photos I will not be using….don’t recommend
6 december 2023
Svar från Pixels Photo Art
Dear Jenn,
Thank you for sharing your feedback. We genuinely appreciate your input. We offer unlimited revisions within the provided materials to ensure the final product aligns with your vision.
Now, regarding your comment about our performance, we want to be transparent. We are genuinely sorry if we fell short of your expectations, but it's challenging for us to address specific issues without knowing the aspects you find unsatisfactory. You have not requested any other revisions.
We acknowledge the challenges posed by merging old and damaged photos with modern ones and the limitations involved. That's why, your input is important. You provided us with blurry photos of an old damaged photo and expected it to look like a modern photo.
To avoid any mismatched expectations, we encourage customers to reach out to us before placing an order, enabling us to provide insights into the potential outcomes.
The issues can still be corrected in the TRACK MY ORDER page, by requesting revisions to the designers.
As for the price, we've charged only half the price for changing a photo, considering the adjustments required. It's essential to understand that changing photos post-delivery involves a new order. Despite the substantial discount offered, it appears that it may not have been appreciated.
We sincerely apologize for any inconvenience caused and would appreciate more details on what aspects of the artwork you find unsatisfactory. This will help us address your concerns more effectively.
We have reached out, but we have not received any response from you.
Svar från Pixels Photo Art
Dear James,
Thank you so much for taking the time to share your positive experience with us! We're happy to hear that your experience exceeded your expectations and that our service was perfect for you. Providing exceptional service is our top priority, and we're delighted to know that we hit the mark.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Customer service was super helpful and…
Customer service was super helpful and my picture came out so good !
11 december 2023
Omdöme utan inbjudan
Svar från Pixels Photo Art
Dear Victoria,
Thank you so much for taking the time to share your experience! We're happy to read that our customer service team was able to assist you effectively. Delivering a positive and helpful service is important!
It's always rewarding to know that our efforts have contributed to your satisfaction. If you ever have more inquiries or if there's anything else we can assist you with, feel free to reach out.
We appreciate your support and look forward to seeing you again in the future.
Svar från Pixels Photo Art
Dear Catherine,
Thank you for taking the time to share your experience. We have reached out to you to understand what led to the 4-star rating, aiming to enhance our services. Our goal is to ensure our customers are consistently delighted with a five-star experience, and we are committed to doing everything within our control to make your experience exceptional.
We appreciate your feedback and look forward to the opportunity to address any concerns you may have. Your satisfaction is our priority.
Everything has been great except for…
Everything has been great except for the shipping which is out of your control. I feel like it takes to long to arrive once you guys ship it.
1 december 2023
Svar från Pixels Photo Art
Hey Stacey. Thank you for sharing your thoughts!
Yes, it is totally out of our control, and not just with us, but with any e-commerce business. Unfortunately, the shipping timeline is largely dependent on the courier service. During peak seasons like the holidays, delays can happen.
Once the print or product leaves our warehouse, it is handed over to the chosen courier, and the tracking number is provided once the departure day is assigned. This process typically takes a day, but during the holidays, it can take several. Subsequently, it travels through various checkpoints in the courier's network, from our location to the central warehouse, then to the regional, and finally to the local warehouse for delivery.
Please note that the entire shipping process can experience delays during the holiday season due to the high volume of packages. We recommend placing orders around 15-20 November to mitigate any potential backlogs with the local courier.
AMAZING!!!
Received quickly and was even more beautiful than expected! I cried myself seeing them! Absolutely AMAZING!
9 december 2023
Svar från Pixels Photo Art
Dear Roland,
We appreciate your review! We are glad to hear that your order not only arrived promptly but also exceeded your expectations.
Your emotional reaction upon seeing the items has touched our hearts, and we are overjoyed to have been a part of creating something special for you.
We strive to deliver products that bring joy and meaning to our customers, and your heartfelt feedback motivates us to continue our commitment to excellence.
If you ever have more moments to share or if there's anything else we can assist you with, please don't hesitate to reach out. Wishing you many more beautiful and joy-filled moments!
FAST turn around and looks amazing
FAST turn around and looks amazing! exactly what I wanted!!!
6 december 2023
Svar från Pixels Photo Art
Dear Emily,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a FAST turnaround and that the final product looks amazing.
Our team works hard to meet our customers' expectations, and we're delighted that we could provide exactly what you wanted.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support, and we look forward to serving you again in the future.
Very fast delivery and great quality…
Very fast delivery and great quality work. Something our family will treasure forever!
6 december 2023
Svar från Pixels Photo Art
Dear Amanda,
Thank you so much for your kind review! We are thrilled to hear that you were pleased with the speed of delivery and the quality of our work. It's heartwarming to know that the piece holds sentimental value for your family and will be treasured forever.
We truly appreciate your kind words and are grateful to have played a part in creating something special for you. If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you and your family many more cherished moments with your new treasure!
Very un impressed
Very un impressed. I could have photo shopped this myself and saved the money. I will not be recommending.
4 december 2023
Svar från Pixels Photo Art
It breaks our heart to see you jumping to reviews instead of requesting a revision. Our commitment to customer satisfaction includes offering unlimited revisions, an option that unfortunately you didn't use. We believe that revisions are a valuable way to ensure our customer's satisfaction.
Creating the artwork required advanced Photoshop skills, and we delivered exactly as advertised. We're very skeptical that you could have done it yourself. For example we can also build cars and planes, but for the safety of others, we stick to photo editing & painting services. Through revisions you are welcome for constructive feedback to help us improve your artwork to your liking. We would be happy for the opportunity to address this.
Very great customer service
Very great customer service. Excellent artistic work. Replies to questions or concerns are immediate. Very pleased with this company.
4 december 2023
Svar från Pixels Photo Art
Dear Sharon,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our customer service to be very great and the artistic work excellent. Your kind words truly mean a lot to us.
Our team takes pride in providing immediate responses to questions or concerns, and we're thrilled to know that this commitment has contributed to your satisfaction. It's always our goal to ensure an enjoyable experience for our customers.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.
Better than I imagined!
I was kind of hesitant to order at first-I thought it might end up looking creepy, but it turned out PERFECT! I can wait to give it to my mom for Christmas!
1 december 2023
Svar från Pixels Photo Art
Dear Shelby,
We greatly appreciate you sharing your experience with us! With so many bad companies on the market, your initial hesitancy is completely understandable!
We're delighted that the end result turned out to be nothing short of perfect. It's wonderful to hear that the unique creation exceeded your expectations.
Knowing that you're eagerly anticipating giving this special Christmas gift to your mom brings us joy. We hope it adds a magical touch to your celebrations and becomes a cherished memory for both of you.
If you ever have more ideas or need further assistance, please feel free to reach out.
Wishing you and your mom a truly wonderful Christmas filled with love and memorable moments!
I’m amazed how beautiful my picture…
I’m amazed how beautiful my picture turned out. I can’t wait to give this as a gift to my niece and her new husband for Christmas. Thank you for making this so special!
28 november 2023
Svar från Pixels Photo Art
Dear Diana,
We're overjoyed to receive your heartwarming review! It brings us immense joy to know that the picture exceeded your expectations. Crafting something special for your niece and her new husband's Christmas gift was truly a pleasure.
Your words are a source of inspiration for our team, encouraging us to consistently provide exceptional service and create memorable products. If there's ever another celebration or a future opportunity to assist you, we're here for you.
Wishing you and your family a wonderful Christmas and a fantastic New Year!
Svar från Pixels Photo Art
Dear Glenda,
We greatly appreciate your thoughtful review regarding the prompt and high-quality digital painting service you received.
We take pride in being the best cost-quality effective option in the market, providing genuine painting services at rates comparable to our competitors who, in contrast, offer digitally manipulated images labeled as "paintings" through Photoshop filters.
Your feedback means a lot to us, and we're delighted to know that our service met your expectations in terms of speed and quality.
If you have any more projects or specific preferences in the future, please feel free to share them with us. We're committed to delivering excellent service, and we look forward to serving you again.
Great experience
From the order submission to the proof was very quick. I am so pleased on how well this process has went.
24 november 2023
Svar från Pixels Photo Art
Dear Mandi,
Thank you so much for your awesome review! We're thrilled to hear that the entire process, from order submission to proof, was quick and efficient for you. Providing a seamless and timely experience is always our goal, and we're delighted to know we've met your expectations.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again.
Picture came out great
Picture came out great, fast delivery. This is my second time using them.
7 november 2023
Svar från Pixels Photo Art
Thank you for taking the time to share your positive experience with us. We are delighted to hear that your picture came just the way you wanted! We look forward to serving you again in the future.
Squeeeeeee! Most prescious thing in the history of ever!
I love it! Like LOVE! It makes me smile every single time I walk by!!
27 oktober 2023
Svar från Pixels Photo Art
Melissa, that's the point! I'm happy you love it and that it brings happiness :)
Really great customer service
Really great customer service. I had a few extra and somewhat obscure requests (I had requested a portrait of our pet Cow) that were and accommodated for perfectly. Highly recommend - thank you for your patience!
26 september 2023
Svar från Pixels Photo Art
Glad we could "moo-ve" you with our customer service, and "moo-tiful" portrait! Cheers Alex!
Wow wow wow
Wow! I was so skeptical about ordering this but wow I'm so glad I did. Thank you
27 oktober 2023
Svar från Pixels Photo Art
Diane, you're awesome! Don't you love it when skepticism turns into pure joy? Who knew taking a leap of faith could lead to such greatness? Thanks for trusting us with your order!
Extraordinary color restoration on this…
Extraordinary color restoration on this important wedding photo Very expensive but for a photo like this it was worth it
Thank you
1 oktober 2023
Svar från Pixels Photo Art
Dear Susan,
We sincerely appreciate your thoughtful review. Working on your photo restoration project was a pleasure, and we are delighted you found it enjoyable. Regarding our pricing, we would like to provide some context. In comparison to our top competitors, our rates are, on average, three to five times more cost-effective. It's important to note that while some of our competitors rely on AI software for the restoration process, we take a meticulous, manual approach. Every detail is handled by our skilled team, ensuring a personalized touch that sets us apart. We firmly believe that providing exceptional quality comes at a cost, as we do not equate cheap with quality.
Thank you for choosing us for your project, and we look forward to serving you in the future.
Pixels Photo Art
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