I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... Se mer
I never received my picture and when I emailed about it you guys answered within like 10 minutes and my picture was there and you guys were so respectful so nice the picture is beautiful. My daughter... Se mer
Företaget har svarat
The service given is fantastic! I had the artist, Ryan, create a picture to add my son's great grandfather, who had passed, into his newborn pictures with his great grandma. I had them edit my order... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Kontaktuppgifter
Galati, Rumänien
- office@pixelsphotoart.com
- pixelsphotoart.com
4,7
Utmärkt
318 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Part of the head is missing o the photo…
Part of the head is missing o the photo you sent. I where is the other photo that I paid for?
12 juni 2024
Svar från Pixels Photo Art
Hey Richard,
We're surprised by your negative review since you downloaded both files and didn't address any concerns directly. Let's clarify a few things:
1. With unlimited revisions, we're always ready to adjust until you're satisfied. There is no need to leave a negative review. You can request a revision instead!
2. Perhaps the reason you see the photos cropped is that the thumbnail preview on your device might only display a portion of the image. Please open your photo to view the complete image.
3. You've received and downloaded both files via Track My Order. These actions can also be seen in the Event History section of your order.
4. We have not cropped your photos. We preserved the original ratio and focused solely on removing damage, improving quality, and colorizing them. Additionally, no heads have been cropped.
5. Given the condition of the original photos you provided and the fantastic results we've achieved, we consider that your dissatisfaction is due to technical issues on your end, which are not in our control.
But please let us know through the Track My Order page messages if you need any changes. We're here to help and make sure you get exactly what you want.
They were really helpful and friendly…
They were really helpful and friendly and gave me 48 hours to make changes so it was perfect for how I wanted my picture
3 juni 2024
Svar från Pixels Photo Art
Thank you so much for your kind words Jess! We're thrilled to hear that you had a positive experience with our team. If you need anything else or have more ideas in the future, feel free to reach out. Enjoy your picture!
Svar från Pixels Photo Art
Thank you kindly! We shall wait for your return with crossed fingers!
What you sent me for a sample looks…
What you sent me for a sample looks like a cartoon. I ha
19 maj 2024
Svar från Pixels Photo Art
Hey Michael,
I saw you downloaded the artwork and issued a chargeback after, even though you have unlimited revisions available. We’re a bit puzzled as to why you didn't request revisions instead so we can get the artwork to your liking. We're sad to see you chose this approach but know that we're here to help if you change your mind.
Thanks!
I looked at pictures on your site so…
I looked at pictures on your site so that’s why I thought you could do the picture I wanted. But it actually just looks like the baby was cut out and pasted on my husbands lap. Very disappointing especially for the cost of the picture.
16 maj 2024
Svar från Pixels Photo Art
Hey Susan,
We're sorry to hear you're disappointed, but we're a bit confused by your feedback. When we asked if you needed any revisions, you replied, "No, I think that is the best version possible. Thank you."
If you changed your mind, you could have reached out for a revision. It’s disheartening because we put a lot of love into our work, and your positive feedback followed by a negative review is quite surprising.
We believe reviews should reflect the overall experience and interaction with our team. Since we hadn't heard any complaints from you before, this review was unexpected.
Regarding the cost, we believe our prices reflect the time, effort, and skill involved in creating personalized artwork from your photos. While we understand that it might seem high, consider how much we spend on other things that don’t hold the same sentimental value. For example, a dinner out can easily cost $50-100, a pair of concert tickets might be $100-200, and even a single night in a nice hotel can be over $200. These are fleeting experiences, whereas a custom artwork is a lasting keepsake.
Thanks for understanding.
Crying at how perfect my photo came…
Crying at how perfect my photo came out. My father being honored in our wedding photos is the greatest gift ever. The first photo sent to me was incredible, I had one critique and they quickly sent me the new edit. It was so perfect. Crying happy tears!
17 maj 2024
Svar från Pixels Photo Art
Hi Jayne,
Thank you so much for your heartfelt review! We're deeply touched to hear that the artwork brought such joy and emotion to your special day. It was an honor to help include your father in your wedding photos, and we're thrilled that you loved the final result. Your happiness means the world to us, and we're always here to make sure everything is just right.
The quality of work was outstanding.
25 april 2024
Svar från Pixels Photo Art
Thank you Jace! You're awesome!
My sister is graduating this year & the…
My sister is graduating this year & the way you put this picture together is going to bring tears of happiness to her when she sees this graduation gift
24 april 2024
Svar från Pixels Photo Art
Thank you for your glowing review Gerardo! Congratulations to your sister! We're happy to be a part of her journey with this personalized graduation gift. Get ready for a heartwarming emotional reaction!
Brilliant service and quality
Exceptional quality and customer service. I would give PPA 10 stars if possible. Thank you to everyone who helped restore my pictures. Amazing work.
18 april 2024
Svar från Pixels Photo Art
Thank you, Paul! Your review means a lot to us! We're happy to know that our photo restoration services brought the outcome that you were expecting!
My uncle passed in 2001
My uncle passed in 2001, and this picture brings me to tears. I love it
6 april 2024
Svar från Pixels Photo Art
We are deeply moved to hear that! Your heartfelt words mean a lot to us, and we're honored to have created a piece that evokes such powerful emotions.
So fast, so awesome
So fast, and an amazing likeness! My son is going to love taking this to college!
2 april 2024
Svar från Pixels Photo Art
Thank you for your feedback! We're thrilled to hear that you found our service speedy and the likeness amazing. Knowing that your son will cherish our work during his college journey brings us great joy!
Did an amazing job capturing the dogs…
Did an amazing job capturing the dogs unique characteristics.
20 februari 2024
Svar från Pixels Photo Art
We're happy to hear that you're pleased! We don't aim to be quick, but we do aim for quality! You have a beautiful dog!
Exactly what I wanted!!
This was absolutely perfect. My youngest son was the only one who didn’t get a picture with my dad for his graduation. I had this made as a surprise for him and it captures my dad perfectly. Thank you so very much.
19 februari 2024
Svar från Pixels Photo Art
Jamie, we're delighted to have been a part of this special moment for your family. Thank you for choosing Pixels Photo Art
You did an amazing job
It's everything I wanted. Thank you. Brought tears to my eyes.
7 februari 2024
Svar från Pixels Photo Art
Kendra, you are more than welcome! I hope those were tears of joy! :)
Svar från Pixels Photo Art
Thank you Kelly! Anytime! :)
Amazing service to provide and super…
Amazing service to provide and super fast response time. Thank you for this.
19 januari 2024
Svar från Pixels Photo Art
Thank you Nicole! Awesome services for awesome people!
Ordered this for a Christmas present…
Ordered this for a Christmas present beginning of November. It's January 10th and it still hasn't arrived. I did get a digital copy last week but not the poster...
3 januari 2024
Svar från Pixels Photo Art
UPDATE: Customer picked up the package. Reason for late delivery: The customer did not add complete address.
_______________________________________
Dear Shanna,
Thank you for taking the time to provide feedback. We have reached you on several occasions but we have not heard back from you.
The reason you did not receive it, it's because you provided a PO BOX number instead of a complete address. The shipping company doesn't know where to deliver. You can pick it up at POINTBLANK, TX 77364 post office, or you can reach them out and provide them the complete address.
Your order was placed on December 22, not in early November, and you received the digital delivery on the same day, well within our standard delivery time during the holiday season, which is 3-5 days.
Despite December 25 being a non-working day, we made an exception and processed your order promptly, as our commitment is to ensure our customers receive their orders on time. Our print handling time is typically 3-5 days, and the general delivery duration is approximately 5-7 days.
Considering these timeframes, when you placed the order, the estimated delivery window provided was 11 - 17 days, indicating an expected arrival between January 2-8. The tracking information currently indicates that the delivery is scheduled for January 1-9 and it was shown as "Estimated Delivery".
We understand the importance of timely deliveries and strive to meet our commitments. However, sometimes our hands are tied behind our back. We work with the information you provide and once we ship it, we can only hope for the shipping company to be able to ship it in time.
We are not a shipping company, and, like any other e-commerce website, we work with shipping companies. Delays, lost or damaged packages may occur but this should not alter your impression of us. We will always make it right to you if any of the above situations occur!
Thank you for your understanding.
The company went above and beyond to…
The company went above and beyond to meet my varied requests and ultimately sent me exactly what I pictured in my mind but poorly reflected to them in words!!! I would recommend and will go to this company again!
9 december 2023
Svar från Pixels Photo Art
Laura,
thank you so much for taking the time to share your positive experience with us. We are happy to read that we were able to meet and exceed your varied requests, delivering exactly what you envisioned in your mind!
Your recommendation means a lot to us, and we are honored that you would choose our company again. We appreciate your trust and look forward to serving you in the future.
Big thanks!
Svar från Pixels Photo Art
Dear Kelsey,
We're genuinely delighted to receive your fantastic feedback! Your appreciation for the final result brings us immense joy.
Creating something special for you was our pleasure, and it warms our hearts to know that it turned out amazing.
As the festive season approaches, we wish you and your family a Merry Christmas filled with joy, warmth, and special moments. If there's anything more we can do for you or if you have any future projects in mind, please don't hesitate to reach out.
Quick and easy...and looks great!
Quick and easy. Digital print arrived 1 day after order. Made 1 edit request, and they turned it around in 1 day! Two days after order, I have a perfect digital print! I'm very excited to give this gift. Thanks so much!
14 december 2023
Svar från Pixels Photo Art
Dear Cody,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our process quick and easy, and we're delighted we could promptly address your edit request. It's fantastic to know that you now have the perfect digital print and that you're excited to give it as a gift.
Your satisfaction is our priority, and we appreciate your kind words. If you ever have more projects or requests in the future, we'll be more than happy to assist you.
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