Charged for bad shipping service. Items arrived damaged. Items left outside as a trip hazard for residents.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Pitchcare.com and I am very satisfied with the service. Ordered a very competitively priced product on Bank Holiday Monday. Usual confirmation email arrived within minutes. Additional... Se mer
Företaget har svarat
Ordered product on Monday received it on Wednesday. Cannot fault delivery timescale. Would have been good if instructions for application were included but I am sure I can find them. Will be interesti... Se mer
Företaget har svarat
Re my previous review, I did discover, some time after the event, that money had been refunded. Of course, they didn't bother to tell me! So not quite as bad as I originally thought. The did eventu... Se mer
Företagsinformation
- Trädgårdsbutik
- Leverantör av trädgårdsbyggnader
- Leverantör av utrustning för trädgårdsbevattning
- Fröleverantör
Skrivet av företaget
Online magazine for groundsmen and greenkeepers, with articles, job listings, used machinery, interactive message board and weather services.
Kontaktuppgifter
Allscott Park, TF6 5DY, Telford, Storbritannien
- pitchcare.com
3,6
Medel
28 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Utter fiasco
I have used pitchcare to supply my gardening business for years. I have even previously recommended them to others. Sadly my last order was (not) delivered by TNT, despite a note on the door asking for the packages to be left in the garden TNT left a re-delivery card. When I called TNT I was advised they would not leave the package without a signature and could not deliver at the weekend. Im out at work all day, so advised if this was the case they should return the package to Pitchcare, they agreed to do this. I then placed an order with another supplier for the items. The next day TNT left the package, something they told me was impossible without a signature. Pitchcare then arranged for TNT to collect the packages. Today the packages were left out as agreed but TNT did not collect them.
I very much doubt i will do business with pitchcare again unless they choose a more professional carrier.
16 oktober 2020
Omdöme utan inbjudan
Svar från Pitchcare
Our apologies for the poor service provided by our courier on this occasion. To ensure our product range, which does include products of a professional nature, is transported safely and inline with all governing legislation, TNT are required to obtain a signature on delivery to ensure safe handling of our products. Where a product is not subject to this legislation, a signed note can be left instructing the driver to leave your items in a designated safe place however unfortunately, we can see this was not actioned for you on this occasion. Please be assured, the issue was reported to our account manager and our Sales team will be happy to assist you should you require any further assistance.
Rubber Grass Mats
Rubber Grass Mats
I have placed an order with Pitchcare.com paid for my order, got a confirmation email swiftly followed by an email informing me that the order will not be despatch for 3 weeks as there is an issue with the product. If I knew this when placing order, I would have gone to another supplier.
3 weeks later, I have received another email - this time, they were not able to give me the delivery date at all.
14 oktober 2020
Omdöme utan inbjudan
Svar från Pitchcare
Our apologies you have been affected by the production delay surrounding this product. Unfortunately, due to Covid-19 related restrictions put in place at the production plant, we were advised that production had temporarily ceased. This unfortunately meant that we were unable to complete our existing customer orders in a timely manner and subsequently contacted all customer affected to offer a refund should they be unable to await delivery. In these uncertain times, we are actively working to supply our entire product range and keep our customers updated where delays outside of our control arise.
Forget Customer Service
We ordered some Everedge from this company with a promised Next Day Delivery. As we had ordered on a Friday, we expected it on the following Monday, but they scheduled it for Tuesday. We received an email saying that it would be delivered by TNT. On the Tuesday afternoon, we received an email saying that our parcel had been delivered at 14:30 – it had not. We had the front door open all afternoon as we were working right by it and no-one came up the path at all. We phoned Pitchcare who said they would investigate what had happened and call us back – they didn’t bother. So much for Customer Service (or rather lack of). Later on in the afternoon, someone rang from another village and said that our order had been stuck to the back of theirs and they had just discovered it. My husband then had to get in the car and drive over to collect it. 3 days later and still no-one from Pitchcare has bothered to call. Dreadful service all round. I can see why they get such bad reviews.
18 september 2020
Omdöme utan inbjudan
Svar från Pitchcare
Our apologies the service received has fallen short of our usual high standards on this occasion. Whilst 98% of deliveries made via our haulier TNT, are completed on your selected date, delays due to issues outside of the driver’s control do sometimes occur and we are sorry to hear you were affected on this occasion.
Avoid!!!!
My order came last week, 1 bag was missing, 1 bag was split and spilt on the pavement when it was being taken off the pallet!
I’ve tried getting in touch with customer services and have been ignored!
All this whilst paying £46 for delivery! Absolute joke!
15 september 2020
Omdöme utan inbjudan
Svar från Pitchcare
Once again, our apologies for the damage to your Pitchcare order. Whilst our Warehouse team take every precaution when packing orders, unfortunately a small number of damages can occasionally occur during transportation. Please be assured, when damages do take place, our team will review the issue with a view to prevent the situation reoccurring. We can see the matter was resolved by our Customer support team and please don’t hesitate in contacting us should you require any further assistance.
Product doesn't work, cannot make contact with them
Ordered Mo Bacter from Pitchcare, it's fair to say after 4 weeks waiting for the product to do its job, it hasn't done anything. Tried calling pitchcare 6 times, no one will ever answer. Emailed them also, no response.
28 juli 2020
Omdöme utan inbjudan
Svar från Pitchcare
Our apologies you are not seeing the desired results from this product. There are a number of factors that can effect the results with any lawn treatment including, application rates and methods as well as environmental factors. If you would like to contact us with your order number, we will put you in touch with a member of our Technical Sales team who will be happy to access the conditions which may have caused a poor result for you and offer a resolve.
Re my previous review
Re my previous review, I did discover, some time after the event, that money had been refunded. Of course, they didn't bother to tell me!
So not quite as bad as I originally thought. The did eventually fulfil their refund promise, but the bad service remains...
7 juli 2020
Omdöme utan inbjudan
Awful service
A terrible company to deal with, even allowing for Covid-19 prevalence.
I made a purchase from them and paid at time of placing the order on their website via PayPal.
No order confirmation email arrived, so I rang them later in the day and was told they had to send a special proforma order back to me. This arrived later that day and i paid [again, as the first hadn't gone through!]. I could have waited a week for this to happen without my chasing it. Was told product would be with me in 2-3 days. Nothing by the end of the week, 4 days later. So rang again and was told it hadn't been dispatched so they would get supplier to send it directly to me. Rang again after the weekend [1 week after ordering]. They contacted supplier and still couldn't find out if it had been dispatched! As it was time-critical, I asked for a refund and cancellation so I could order elsewhere] No refund arrived, but after 2 days the consignment arrived - though in the interim I'd purchased elswhere, who delivered 2 days later]. I rang again asking for my promised refund and this time was told it wasn't agreed, in contradiction to the previous conversation.
In the event I made alternative use of the product, but be warned:
THIS IS AN INEFFICIENT COMPANY WHICH CAN'T TRACK ITS OWN ORDERS AND GOES BACK ON ITS PROMISES.
AVOID!
14 maj 2020
Omdöme utan inbjudan
Svar från Pitchcare
Our apologies for the issues experienced with your order, we are pleased to see your issue was resolved to your satisfaction by your subsequent review. It is standard that a refund confirmation email is sent once a refund is completed however occasionally this communication can make its way to spam folders. Should you require a copy of this correspondence, please contact Pitchcare directly via our ‘contact us’ option on our site with your details and we will arrange for this to be sent to you for your records.
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