Pilot Freight Services Omdömen 

The 2 guys delivered a Sofa from Maidenhome.com. They had very dirty hands and both asked to wash them AFTER they unwrapped the sofa. One guy asked to use MY bathroom. Not Kwik Trip or a Biffy down the street, MINE. After they walked out the door I checked the bathroom and saw water all over the walls and my new white hand towel was black. I ran out and showed him the towel. I asked what would you like to DO about this? He said, sorry. I asked again. I said I bought this yesterday for $10 and he gave me $10. I emailed Pilot and Maidenhome.com about this experience. It was unprofessional and rude to ask and then to leave it a mess for me to have to clean up. They did not drop the sofa. So I gave them 2 stars. Would not recommend.

Ordered a rug and cushion from World Market on 10/22. They delivered the items to this freight company by the 24th. It then sat in some Virginia warehouse until 11/3. We tried scheduling a delivery online and tracking our shipment but nothing was updated and the online portal would send us error codes. We figured we would call and try to speak with someone directly. Bad decision…

My SO and I called repeatedly to find out what the delay was. Like other reviews have mentioned it took 8 calls and an hour total until a delivery time could be set. This is after constant battling with automated systems that give you the run around as well as being intentionally disconnected or sent back to the main menu by the representatives you are connected with… We FINALLY got a delivery date and time scheduled for 11/5 but it never showed up and no notice was given. By 11/7 a new delivery appoint was scheduled (when we tried checking our shipment status, however absolutely NO alwrt or headsup was given) we are lucky one of us was home to receive the shipment. But, you guessed it, it never arrived.

We love purchasing from World Market but will never buy anything again that goes through this freight service.

this has to be the worst freight company ever, I ordered a shade on 9/6 they picked it up on the 10th. I called to see where my shade was on the 22nd. I got the run around from them. So I called my supplier on the 25th. they called me back and said they have the shade at the loading dock and it was being delivered tomorrow. well I spent 20 minutes on the phone with the driver because he couldn't find my shop. He gets there and comes inside to tell me the shade was not on the truck he doesn't know where it is. Well after a week of waiting I get a phone call the shade is damaged. Reorder a new shade, they picked it up on the 10th of Oct and there system it says estimated delivery of Oct. 24. Still no update on there system, speak to customer service and she tells me they haven't picked it up again. Told my supplier if they try and use this worthless company again i would refuse it.

This has been the worst shipping experience I have ever had. I ordered a wardrobe from World Market. They received it immediately. It sat in Virginia for 13 days. The tracking information was not updated on the site, nor was I informed by text about the packages journey through delivery as they said I would be. The website only said that it was in transit. It said it would be at y house on a particular date; it wasn't. I called them on many occasions. One number on the website says it can not be reached and the other gets you into a loop and does not allow you to speak to a person. Finally, I called every Pilot Freight in the state and found the one that had my package. I was informed that it had gone out earlier, but was sent to the wrong place and that it would be two more days before they could get it to the nearest city, (which is 25 miles away), and the partner company would have to call me to schedule a delivery. They offered me their number and told me to call them as if it was their fault. I have no idea what condition the package is in, or what to expect when I get it. The fact that it was paid in full adds insult to injury. I did what I was supposed to do as a responsible consumer and I expect them to do what they are supposed to do as a responsible company. I did not get that.

One star is too much for this incompetent delivery service. They were scheduled to make a delivery within a 4-hour window (on a Friday!), cancelled an hour before the end of the window, did not reschedule and emailed first thing Monday to say they had lost the package and could not say when it would be rescheduled for delivery. A bunch of fools!

The worst freight company I have ever used. I run an online furniture store and used many different freight companies. Pilot Freight is the worst. Three shipment are damaged. One damaged one with the customer's writing on BOL " Damaged" and refused to received it. One damaged one, the driver just dropped the box without the customer singing the BOL. One damaged one, the whole pallet is gone when the box was delivered to the customer. I called its customer service and could not get hold anyone and was put on to listen the music for hours. And they find all way to make the file claim difficult. Never will use it again.

This is the worst delivery service I’ve ever had. I will be returning my $1100 item back to Walmart and buy it from a place that deserves my service.

It's Thursday, October 7th, 2021, just dealt with a rude, lazy truck delivery driver from Pilot Freight Services. He was delivering an order from Sam's Club. He told me, very quickly, he was behind schedule and I needed to decide very quickly where I wanted my package, he was offhand, rude, and has a couldn't care less attitude. If I was his manager I would fire him. He told me he couldn't bring it into my home. I needed to hurry up and let him know if I wanted it in my garage or he'd just drop it off on my driveway. Then when I told him my garage, his excuse was I needed to move my SUV as he didn't have room to manouver or remove his jack and pallet. He lied, he was just too lazy to represent his company in a professional courteous manner. Then the driver dropped it outside of my garage with the pallet and rushed back to his truck. Angry, an understatement, I should have refused the delivery. I understand why the employees do not give good reviews. This man needs some instruction in courtesy and not to tell the customer he is too busy to do his job. Pathetic is too kinder word to use.

If I could give 0 stars, I would. This is my first time ever writing a review… I usually try to give companies grace, but this was entirely unacceptable. Pilot Freight Services originally scheduled the delivery of my queen size Purple mattress for October 1. I called on that date to check the status and I was told they couldn’t find my mattress but we’re working to locate the product and would follow up with me. A few days later, I get not one, but TWO calls to schedule my delivery on October 6 at 2:00pm. At this point, I assume the mattress had been located, hence the two phone calls to schedule delivery. Nope. I schedule the delivery, but it never showed up. I call Pilot on October 6 to better understand the issue, pressed 1 for dispatch (which sent me in a loop through the telephone system) then pressed 2 for billing (which, as you can guess, connected me immediately to a rep)… just to be put on hold for 30 minutes. After waiting, I was connected with a manager who informed me that a “systemic issue” had occurred in their system and my mattress has actually not yet been located and has been mysteriously misplaced. When asked how this was going to be resolved, they could not provide a solution — which is strange given other delivery service companies have protocols in place for these types of incidents. Further, I experienced totally rude and unprofessional behavior by the Pilot staff in my communications with them. Overall, this was a horrible experience. If you are a business or customer looking to partner with them, I suggest you do not. I’ve contacted an admin at Purple who is reaching out an account manager at Pilot to figure out (1) where my mattress went and (2) where the breakdown occurred in the system.

Failed to deliver on day specified, tracking number not recognized by their system and contact telephone is not even in the UK. Will be asking Amazon not to have anything sent again with this company.

After seeing the reviews, I was nervous about my shipment, but from the time the product arrived in their hands to the delivery and setup time, Pilot Freight was very responsive, communicative and polite. Product arrived well within the shipping window and delivery people were so nice. Thanks!

This is the worst shipping company lost a 70 inch TV avoidbthese jerks at all costs especially customer service horrible AVOID AT ALL COST

Read some of the reviews, others may not agree but the experience I had was wonderful! Right on time. I ordered a dryer from Lowe’s and Team: Matt and Megan were extremely polite and placed my dryer where I needed it. Great team for sure.. very good experience A+++

Wow I'm glad I didn't read these reviews before my delivery. My delivery of a dishwasher went smoothly. I'm not sure if Lowe's or this company tried to reschedule for a later day but I called Lowe's and she made sure my original delivery date stood. The workers were in uniform, very polite and put the dishwasher right where I wanted it. So no complaints here.

I had a delivery window which they missed after I took off work. I call and she goes "oops I was just about to call and say your mattress was destroyed beyond repair I suggest you file a claim with the company." Um, what? I am wondering if they are actually stealing orders and selling them on the side since sooooo many people have issues.

This company is a piece of sh*it. No customer service. Never delivered my $2000 vanity. It is a fraud company.

So I bought a Pit Boss Smoker from Walmart online and this was the shipping company they use. I heard horror stories about this company. Everything went smooth delivery wise aside from the damage to the smoker that EVERYONE SEEMS TO HAVE. I will have to take it up with Walmart. But beware of this company and their horrible shipping company.

My shipment arrived at the Denver warehouse 2 weeks ago and I was told I have to make an appointment to receive my product. I made the appointment for today, 2 weeks later and got a notification that it was in transit to be delivered between 10am - 6pm. I called the warehouse to verify the delivery and was told it was not in transit and it was still loaded in a truck to be unloaded today or tomorrow and I would receive a call to schedule a different delivery date! I work a crazy schedule and I'm on the road most of the week so I had to take a day off ( for nothing ) and now i get to waste another day off in the future and hope it shows up!

I ordered a product from Sams Club on May 26th. Been monitoring it via tracking for weeks. Called Sams, Called Pilot..who have tremendous hold times and lack of answers and redirects. Sams shipped a replacement product on June 9th, it is now July 12th, and still don't have the product after multiple delivery dates promises made by Sams and Pilot. Truly a terrible freight company and I would avoid them at all costs. Not reliable whatsoever. I can order products from China on wish.com faster than this.

I was supposed receive a shipment of wheels last Thursday 6/24/21 and still hasn’t came. I was told it would come today 7/2/21 at 9:00am-12pm. It never showed up. I was told by Pilot that they can’t find the pallet. You gotta be kidding me. Mad isn’t the word I need to use now.