Pilot Freight Services Omdömen 

I had an above ground pool delivered with this company. And they were absolutely amazing. They called me to set up a date. And they were there just as promised. The driver was absolutely amazing and respectful. I would definitely use this company again!!

Pilot last mile / White glove Delivery …
Pilot last mile / White glove Delivery appt was apparently cancelled to my home but no one communicated that to me. My husband took a day off from work to stay home to sign for and receive delivery. I Spoke to mark , Francis and Gabby the manager at last mile delivery 713 861-4224. I Asked them to please reroute a delivery truck to my house this same day since we have now missed a day of work and we do not want to take additional days off . My home is only 15 minutes from the warehouse , which is at George Bush Intercontinental Airport … I was told “no trucks are available in Your area” by Gabby the manager … but my area, is their warehouse area, again, only 15 minutes away. This is the worse customer service one can expect . I asked how we would be compensated for missing an entire day of work, but told , “ we are simply sorry”,

If I could give this company 0 stars I would!! Worst company to go through! Don’t keep appointment dates or times. Always run about 3 hours late. Had a replacement TV coming and this company had it for 2 weeks never being able to deliver it when they said!!! Avoid this company like the plague and the manager is a real toolbag!!! Do your research and find a different company!

Worst shipping company I’ve ever seen. Paid 300 dollars in advance for shipping insurance for car parts to ship from West Virginia to Ct 2 weeks ago. I keep contacting the seller and he said pilot never got my payment for insurance but I have the proof the took the fee out of my account.So my shipment is in limbo until they get paid insurance he has gone to the shipping company and they are no help I am pretty sure I am going to be out a lot of money and not get my merchandise. Stay far away from pilot insurance

Pilot Freight followed through! I was anticipating a call from Pilot F.S. to schedule delivery of interior doors this past Friday. I received a confirmation text and delivery window options to help accommodate as I am a General Contractor on the go. I called and spoke with the scheduler who was very friendly. My freight came today July 24th as promised. I was okay waiting for the shipment as they were clear the driver would contact me at some point during the day when close. The driver Braylen contacted me early afternoon and delivered the doors with a professional, helpful, and positive attitude. I was impressed and grateful for his help unloading the pallet. Doors were intact and no damage was visible. Great job Pilot!

Received a message to say it was out for delivery so waited in for it . Yes you guessed it didn’t arrive .
As someone else mentioned if I knew it was to be delivered by pilot I wouldn’t have ordered it

The worst shipping company EVER…, if i known my item was getting delivered by using their services I would’ve NEVER order my items for that particular company…

My package was at my font garage door. No ring of a door bell. It was there all day, I review my ring video. I was worth over a $1000.00.

they picked up a package in Lenexa Ks on 5-22-23 to be delivered to me in Austin Tx. Today is 6-3-23 and I am still waiting. When I tracked the package, they said it was to be delivered on 6-2-23 between 10am and 6pm.

They finally delivered my package today 6-6-23, told driver they picked up in Ks on 5-22 and he said that it was sitting in their warehouse for 2 weeks.

Pilot had the item in their possession for 2 days prior to delivery day. They had the item on 5/16/2023 delivery was scheduled for 5/18/2023 they called in the afternoon to let me that they were not
Going to deliver the item until 5/22/2023 completely unacceptable !!! But you as the consumer are powerless

My Frontload washer was delivered on 4/11/23 by Gabriel and Jose. They did a great job! They were professional and you could tell they took pride in their work. The only suggestion I have is for the company! They need to notify the customer the night before delivery not just the day of. What if a customer won’t be able to be home the day they plan to deliver?

I had a 5 star experience with Pilot. However, I must admit a was a bit concerned after reading all the negative reviews. The company I purchased from provided me with the tracking number and I was able to track the shipment on my phone from pickup at the manufacturer to delivery. Updates on the website were frequent. Pilot provided a delivery window for the day of delivery and called prior to the delivery. I called them to find out the delivery status twice on the day of the delivery and was able to speak with an attentive rep. The delivery crew wheeled the product into my garage as requested. It was in perfect condition. No visible damage to the package or contents.

My shipment was shipped out of the Cleveland, Ohio region and delivered in the St. Paul, MN region. Checking the BBB and other online reviews, Pilot actually gets very good reviews in this area of the country.

A young man with dread locks recently delivered my TV. I'm not exactly sure what his name was but I'm pretty sure it was Michael. He was very courteous and even called me ma'am, Manners are far few and far in between now days but Michael had manners and went above and beyond! I hope ya'll are planning to keep him for years to come and I also hope y'all are planning on giving him a raise. He was such a hard worker and did not make me feel rushed at all. Such an asset to the company. I DO NOT want anybody else delivering my packages. Only Michael.

Thank you to the lazy driver for dropping a full pallet of blinds in the driveway of my business without coming to the door and telling us they were there. Receiving a phone call telling me there were blinds sitting outside in the elements is not the great news when you are the only one on campus to move 25 blinds across 5 acres to another building by yourself.
Not only would I never use Pilot to ship or delivery anything for me or my company, I will no longer do business with Lowe's where a delivery is involved. After reading reviews it appears this is a on going issue with your company.
My recommendations.... don't use them.

We have had 2 separate appliance deliveries from Pilot in the last two years through Lowes. The delivery drivers were courteous, responsive, and knowledgeable. They let us know, step by step in the process, where they were and how long the delivery would take. This last delivery took two attempts because they tried to deliver in a snow storm. I applaud the delivery drivers and thank them for their hard work.

This company transports freight for Amazon.com. I am rating them at 1 star, because they do not scan the Amazon Return Label when they receive a returned piece of furniture. This problem leaves the Amazon customer hanging for weeks, unable to receive a refund, because Amazon has no record that the furniture was picked up.

These, I don’t even know how to describe them have no manners, respect or courtesy! I don’t know how they remain in business!!! I would love to get another call from them to pick up any product from me and then that person would definitely get it!! I wish I could give 0 starts

My package was set to be delivered on a Saturday between 12-3. No package! I called the company and they said they are closed on the weekend!!!!! Why do they have a schedule set up to deliver on Saturday’s? My package is sitting in the warehouse and no one has contacted me to reschedule. I’m surprised Amazon uses this company. I’m going to be looking for a refund and it’s costing Amazon money!!! So frustrating!

This is one of the worst shipping companies. I paid over $500 to get a piece of artwork shipped from Dallas to Tampa. It was picked up on 12/14/2022. It was delivered to Dallas airport on 12/16/2022. It still sits there according to tracking on January 3, 2023. NO ONE FROM THE COMPANY WILL RESPOND TO ME VIA WEBSITE, EMAIL, OR PHONE. Advertised 24/7/365 customer service is a complete lie. Negative feedback across multiple platforms is the norm. HOW DO RESPECTED COMPANIES STILL USE THIS COMPANY. I AM EXPLORING LEGAL ACTION.

While my shipment from TruFiber was processed by Fedex I noticed they got this third party "PilotDelivers" which I knew nothing about. So I did some research and quickly found nothing but bad reviews. None the less I always like to give the benefit of the doubt and though I can't speak for others i gotta say my experience was very good! I got a call and the woman I spoke with was very courteous and informed me to schedule a time to be present upon delivery and to my surprise I was even getting it a day earlier than expected. Then I met with the delivery driver (very kind as well) and I even saw that the shipment was on the truck properly secured
(no smashed in dents or gashes on the box) and also even let me check the contents for damage which is more than I can say for other companies i delt with.....all and all, very pleased with these guys!