Pilot Freight Services Omdömen 

This is the stupidest delivery company I have ever seen. How is this company still in business is beyond me! Who's the person that's in charge of running this company? I've been waiting on a big sized couch for a month now! First they said they lost it, then said they found it and is scheduled for delivery. They was a no show. We called for the umpteenth time for them to say that they lost it again! I'm like what the hell is really going on! I wish I can give them a zero rating but 1 star is the lowest. Save yourself a lot of wasted time and effort, DO NOT USE THIS COMPANY FOR YOUR DELIVERIES OR BUSINESS..

Absolutely utterly horrible service. They claim "attempted delivery" on a day when 2 people sitting home waiting for the item.
Only phone number given goes to Spain and Spanish talking people.

Ludicrous and never again will I order something that involves this company again.

Zero stars. Even worse than XPO and CEVA. What is it with these "logistics" companies? Logistics is just another word for "accidental" in that once in a while they get it right. Just like a blind squirrel finds an acorn occasionally or a stopped clock is right twice a day. Pilot's customer service is beyond rude, taking offense when a customer is not happy with their service. I've been hung up on a dozen times, even talked with a regional manager who said he'd call back, but just didn't. Wow. Just didn't. The last agent told me to "wait for the administrative offices to contact me so they can reschedule the shipment again. When I asked when they might call, and when this reschedule might be, she said I'll have to wait for the "administrative offices" to reach out to me. Definition of insanity: doing the same thing over again and expecting a different outcome. Given the fact that 87% of these reviews are one star (or less), gives me absolutely zero confidence that they will even try to make me satisfied...

I swear I have had it with furniture delivery companies. They cannot follow simple instructions. I called the day before our delivery to advise to make sure to contact us before arrival they confirmed they would call 30 min prior to. My delivery window was 10am-6pm I never received a call and the home they were delivering to is my new home which we have not moved into yet. I called them past 6 to see what the status was apparently the item was delivered and left with one of our construction crew members. Like who does that? I specifically told them to call me so we can meet them there and instead they just show up and give our item to non-homeowners luckily our crew is trustworthy but I mean come on you can’t have the common courtesy to call when delivering such a 3k worth item? They deserve less than 1 star for this because this situation could have easily gone wrong and then who would have had to waste time dealing with the situation….me (the customer).

Pilot has failed to pick up a double oven that I am returning to Amazon twice! I have tried to get the message to the guys coming to remove the item that they must use the shoulder harness strap to pick it up over the railing of our rather narrow steps in front of our house. Second time guy admitted his cellphone battery died so he did not get the message. Then was told by this company that contracts with Pilot that they don't have this very common piece of equipment. So had to fill out Pilot's form a 4th time! Also have had a Pilot rep rudely hangup on me and an Amazon rep TWICE. This is an abysmal company.

I have an insurance co. replace my washer. When they deliver the washer has no pedestal, so we agreed that they leave the washer while we bought the pedestal and they will install when they delivered. The delivery guy of the pedestal I think intentionally damage the bottom clean out port filter hinges. I have a camera, it looks like he went straight to that port, damaged it, told us to return it, so that he won't installed it, plus he doesn't have anybody with him so how can he bring it upstair. The replacement delivery guy won't bring down the old washer down, he said not his job, only when I let them dispose the old one, he will take it with him. This makes my wife very mad, won't bring down the old since I gave it to my relative learning how to fix appliances. I think no delivery will leave the old inside the washroom, its just they want to give us hard time. Later on they bring it down after pleading with them.

Ho ordinato un fanalino su amazon e il corriere era della pilot. Il primo giorno provano alle 10 ma il citofono non suona e dopo un po ricevo una chiamata dal corriere che mi dice che il numero civico non era specificato e che se lo volevo dovevo andare a prendere il pacco io o consegnavano il giorno dopo. Il giorno dopo e per altre 2 volte riprovano a consegnare ma dalle 4 alle 5 del mattino e sinceramente non so se abbiano citofonato visto che dormivamo.

If I could rate a Zero I would.
Absolutely horrendous.
Parcel out for delivery 07/04/22 at 07.27.
It is now 20.27 on 08/04/22,and I am still waiting for delivery.

Pilot have changed the Delivery time 4 times.
Amazon you need yo sort this out.

they deliver tool box Sams Club . Damage I give them 0 stars.

The two delivery guys named Shawn and Michael delivered my pool that I ordered from Walmart. They were the best and have outstanding customer service! They deserve KUDOS!! They went beyond just delivery, they put the pool in the house for us! Outstanding customer service!!!

I wish I could give this company less than one star, but I can't. My kayak sat in limbo for 3 1/2 weeks and then the day it was to deliver (appointment made BY them), I sat around all day. Called them at 4PM just to find out they "thought" they had emailed me that they had lost my kayak! If you order from a company that uses this one, may the odds be ever in your favor. I cancelled my order. I do not trust them to get a second one to me when they couldn't handle the first one.

Pilot Domestic Pickup Services, JFK and nationwide: you absolutely need to notify customers in advance if the person(s) picking up inside of an urban apartment building will not be wearing any sort of mask whatsoever, since your most recent pandemic update, dated September, 2020, indicates that all such employees will continue to wear masks, even if customers do not. Because I have lung cancer and prior to that, already had autoimmune diagnoses, my brother, staying with me full time since 2020 to help, since my condition has progressively deteriorated, had been ready to put on his new N95 just before the exchange with your employees. However, we are both horrified that the employee entering building after building had no mask at all. Forget whatever mandates are lifted, especially in NYC: you should know better. I am now wearing a mask inside my own apartment, even though my brother was masked, since this is the first not-masked worker we’ve seen inside a non-commercial space, and I literally have fought off infection after infection for the last year plus from whatever residual microbes my brother has brought back into my small apartment after far safer, fully-masked interactions. It’s the already sick people that are STILL at HIGH RISK, and as a global freight and logistics company, you should know already know that the very recent lifting of mandates has far less to do with there being less risk for EVERYONE than with restoring economies. Your customer-facing employees need to STILL be masked for you to make any absurd claims about having “a trusted network of global partners.” Updating your stupid website, or verbally warning consumers at the very least, would be far cheaper, since it’s already clear that as a business entity, you are among the most shameless. How dare you.

Tyheem and Gary came on time received notice of delivery time day before came as expected. Both were friendly and very competent. Not sure of the spelling of their names

After repeated attempts to reach out to this company. I’ve heard nothing from them. They have marked on the tracking website,they were supposed to deliver 10 days ago. And then it switched to five days ago. Now it’s supposed to be tomorrow. I had a scheduled appointment that I did not make or was not consulted. Terrible company.

Chris and Megan from the Logan,WV lowes delivered out building materials yesterday. They were on time,friendly,professional,and very HELPFUL! Megan did a stellar job turning and backing that big tuck up in my tricky driveway to unload in just the right spot. And Chris,the muscle, even helped us get things inside out of the weather. AMAZING JOB!!!!

Only reason I am putting 1 start is because it makes up to leave a review.
Ok this place is trash so just like every one else review is the same. They say it’s supposed to arrive this date but yet it don’t show up. Then they say u have to schedule a delivery time and when u do they say it hasn’t been checked in yet to check back in 48 hours or they will give u a call well it’s been a week and still they say the same stuff. Man how are they in business. So zero stars and will never use them again.

Expected my delivery of very expensive equipment from 9-12 which I assumed was noon. At 5:30 when it hadn't arrived, I called customer service when I was finally ablr=e to get someone on the phone. She was polite but I couldn't understand her. Finally got it from her that she would contact the driver and let me know when to expect it. Never heard back from her. Waited all day for the item as I was supposed to sign. Worst shipper I've ever dealt with. After reading these post, hoping my item shows up in the next month. No updates to their tracking.

Worst delivery service ever! They failed to deliver 1 piece of my dining table and kept telling me that they are doing dock check, and I had to call them more than 20 times to get updates. Now it’s been a month and I have lost all hope of ever getting my table.

I agree with all of the previous reviewers… terrible experience! Who knows where my shipment is?? It was due 3 weeks ago…

Worst freight company ever - my patio furniture was due four days ago and I can’t get anyone to answer the phone. I’ll be contacting Sam’s Club and letting them know what a terrible job this company is doing.