Pigeonly Omdömen 776

At first I had problems with this site ONLY because the county jail my friend was at, didn't allow anything bigger than a 4×6 photo, so the cards from this site, wouldn't get thru. And the jail required inmate's name & # on back, so photos wouldn't get thru either.
But then Pigeonly ran a HOLIDAY DEAL for Christmas AND I found a coupon code so I got a 3 month subscription for a great price! Using Pigeonly now to send letters, cards, photos & web articles to my friend in prison (CA) and it's totally worth it. You can send one of those I listed about every 4 days, once one gets delivered, you can process another one.
I haven't used the phone services though so I can't say anything to that

Everything I've sent to my friend gets there fast. Love this!!

Best app for family away. Easy to use quick and efficient!

Still pissed because they charged my card several times and all together almost $200. After A LOT of work I got most it back. But lost quite a lot trying to call them from Sweden. And the conversation rate that had changed

Like many others, they billed me $39.99 multiple times months after I terminated my relationship with them. They sent fabricated evidence to my credit card company when I disputed.

I cancelled my account back in October 2021. Since then I have been charged $39.99 up to 8 or 9 times a day. I have contacted them several times & nothing has been done.

Just like the other close to 200 reviews of fraud and charging they did it to me. More than 20 charges in two days some including refunds all the day before I was to travel. This issue has been going on it looks like before October so they had 4 or 5 months to fix their system error or should have unplugged their computer, cancelled their payment processing company, deleted their payment module and learned but they still continue. It must be a great job to go home knowing they are ruining lives of others. I've been on hold with the supervisor for 30 min and no response after they are "looking in to it". I'm sure they will reply with a generic sorry this happened please call this number message. I honestly cant believe people want to work for this company.

FRAUD!!!!!!!!!!!!! They charged my card $39.99 5 times the day before Christmas!!!!! I canceled my subscription with them over a year ago and this is not the first time they’ve charged me AFTER the subscription. Every couple of months these people charge my card different amounts and then when I call they apologize and say they will refund but never do!!!!

6 charges !!!! Charges were taken from my account this morning.$200!!!!!!
I haven't used your services since April. This is disgusting you have allowed this to happen to anyone! We use/used your services to make out love ones lives a little more bareable whilst inside. Then steal from us?!!! I want refunded!!!

Edit :I have already contacted you and have had no reply my bank is looking into the fraudulent payments. It appears this is something you guys do regularly. This also happened to my friend who has an account with you after some investigation!!

Pigeonly has begun charging my account AGAIN, over 10 months since I cancelled my subscription with them for poor service. In the summer they charged me over $140 and over the last week they have charged me another $120.

Do NOT use this company unless you want to spend hours on the phone disputing their fraudulent charges.

Yesterday I realized this racquet of a company that I’ve never used or heard of, had taken 3 sums of $39.99 out on the 11, 15, and 16. And about 5 min ago tried to do it a fourth time! Right before Christmas! Disgusting. They should be shut down.

Early this morning I received an email from my bank asking about a charge of $39.99 that showed up last night. I have never heard of this company and have never done business with this company. After my bank opened this morning they called me and asked if this was a charge I made. I told them absolutely not. I was then told that in the last three days they charged my account $39.99 SEVEN times. I filed a complaint with my bank...let's hope it helps to stop this racquet of a company! Thank goodness I have a great bank that has refunded all monies!

In July I attempted using this service to get cheaper county jail phone call rates. After 4-5 different phone numbers being issued to me and not one of them giving me a discount I cancelled my subscription and asked to not be billed anything anymore. ( I went through this type of thing with 4 different companies. Then I downloaded a free text app, looked up local area codes, issued myself a local phone number and got my own cheaper rates on my own. For free. In less than 5 minutes. )

Yesterday (December) I had a charge on my debit card of $39.99. I cancelled in July. This is my email response to Pigeonly:

I received a separate email after this one stating that "my purchase" had been refunded although it is not reflecting in my account yet. Can I safely assume that I will no longer be charged anything at all further from pigeonly?

I never made any $39.99 purchase and no one has offered an explanation as to where the charge came from or what product or service it was supposed to be paying for and no guarantee that I will not be charged further.

The refund email contains an "invoice" number but I have no way of seeing the actual invoice. And the "invoice" number does not correspond with either of the order numbers attached to my account.

In my experience, everything about this website and company is fraudulent. There was never any discount on telephone rates. Customer support wasn't helpful.. After cancellation and a period of 6 months of not being billed for services I am randomly charged $39.99 out of the blue with no explanation. I had to involve the BBB to get someone to respond to my complaints.

I think your company is a scam. I think you save peoples billing information and try to slide in charges when you believe no one is paying attention. (Christmas time) And have been getting away with it for the most part. But I have already contacted BBB as you know. They have all of this information including my theory on criminal activity and I will be reporting to the federal branch that handles internet crime/fraud.

Can you explain what service I was charged for and how I was magically charged? May I have a copy of the Invoice #243762? And can you explain why in my Order History there only shows 2 orders ever made with the date July 14th 2021 starting a 7 day free trial but then at the bottom has a billing cycle date of December 13th (no year) (per screenshots sent to BBB). Or why after receiving responses from pigeonly support and allegedly being issued a refund that date of December 13th (no year) changed to December 14th (no year)? When I was charged on December 7th 2021?

I would like any and all information obtained by pigeonly for any reason up to and especially any billing information to be destroyed. On my end I will have my bank issue me a new debit card to make sure there are no more "accidental" charges.

I would recommend everyone that was a former customer of Pigeonly to contact the Better Business Bureau and file a complaint with the FBI Internet Crime Complaint Center.
Also, it wouldn't hurt to have whatever card you were being billed with cancelled and reissued.

This account was cancelled 3 months ago, I got charged $39.99 today and I may have been charged more other times, and not noticed. I will seek full restitution from this company and not be ripped off for a service they are not providing. Pure common sense, I am not sure why this company is having hundreds of the same type of complaint, but that should be a common denominator for the management of this company to fix this. I dont even think they are a company any more, Cant get a hold on phone, have to send email and if you call , you will be on hold for 30 minutes or longer and then it hangs up. THIS IS NOT ACCEPTABLE!!!!!

I purchased a 3-month subscription to send pictures to an incarcerated relative. The charge for the subscription was $34.99. My card was charged this amount on 11/27/2021. My card was charged $39.99 on 11/28/2021 without my permission. My card was charged $39.99 on 11/29/2021 without my permission. My card was charged $39.99 on 11/30/2021 without my permission. I contacted customer service to report the issue.

The merchant stated they will refund the "errors." I suspect this is fraud and I do not trust the merchant. My card has been charged every day for $39.99. The original product was $34.99. My card has been charged again since they said they would fix the "error." I contacted the merchant on 12/01/2021 via email and by phone. Why has my card been charged again in "error" today, 12/04/2021? This is clear and apparent fraud! This company should be reported for taking advantage of people who are vulnerable and trying to connect with an incarcerated loved one.

I would give less than a star if possible!! The worse company I have ever dealt with!! I done the free trail. They have took money out of my account even after account was canceled! They been refunding my money since Oct 4 now telling me it will be the end of Nov. This is the worst company ever. Don't not try thefree trial unless you want to have money removed for months out of your account that they don't want to refund and all they can say is SORRY! SORRY ISN'T COVERING THE OVER 200 THEY OWE ME BACK

They charged me 8 times 26.03 in my credit card, apart from the agreed / ordered services. I talked to them and they said it will take 2 days to resolve, it was due to a system error and it's been 3 days and they haven't done anything.

Thieves!!!! They hide behind their scripted customer service assuring you that they will refund you your money and how sorry they are about the mistake and then they blame on a “system update”. They say it won’t ever happen again and that they’ll remove your card information… LIES!!!! They stay with your information and take money out of your account with hopes you won’t notice the charges. These people are scamming people and taking advantage of people in a time of need. As if having a family member incarcerated wasn’t hard enough… you now have these people taking money out of your account (money you desperately need) DO NOT GIVE THEM YOUR INFORMATION. RUN!!!!

Was only supposed to be charged 19.99 a month for the service from Pigeonly, of which we hardly used. Cancelled the account and was charged 26.06 13 times after cancelling! When I called to complain, instead of refunding me, they charged me again! Many reports of scamming on this company with reports to the BBB. Am perusing fraudulent charges through my credit union! DO NOT USE!!