Communication has not been easy!! Because of Covid 19, I haven't seen my son in person since 2019. During a conversation he expressed to me that he's forgotten how everyone looks. Being able to send... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post... Se mer
Företaget har svarat
The first weeks my family member got summoned to the âofficeâ to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Se mer
Företaget har svarat
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Kontaktuppgifter
701 e bridger ave, 89101, las vegas, USA
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,9
Bra
776 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn Pigeonly
Hello Brenda! Thank you so much for your review, we truly value your business with us!
There have been a lot of fraud chargesâŠ
There have been a lot of fraud charges in my card with them. They have been able to reimburse the fraudulent charges but it takes a lot of time to get fixed, the calling option also does not work and so I have not been able to use that, also the postcards I was able to sent when I originally signed up now are âno longer availableâ and the cards have a week or more long delivery time which is fine, but they wonât let you send anything else until that order is delivered so you can really only send a small few during your month.
14 mars 2022
Svar frÄn Pigeonly
Hello, thank you for taking the time to leave us a review and bringing your concerns to our attention. We would like to help you with any questions or concerns you might have about out phone services. As far as the postcards we can look into this for you and see what the issue might be. We can also reset your orders anytime so you are able to send more orders throughout the week. Please feel free to contact us at your earliest convenience, we are here to help Monday to Friday, from 6am- 6pm, our toll free number is 1-800-323-9895.
Excellent Service
Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post cards and handling mail as well as ordering commissary. They seem to take pride in what they do. I'll be using there services again real soon. Thanks Pigeonly!
Shane...
14 mars 2022
Svar frÄn Pigeonly
Hi Shane, so glad to know that you are satisfied with our services. We value your business with us and we aim to give our customers quality service.
Always very friendly and helpful
Always very friendly and helpful. Everything goes very fast.
14 mars 2022
Svar frÄn Pigeonly
Hello, thank you for your review! We are glad to here you are enjoying the services.
Love this app
Love this app. My best friend is locked up and is going to be gone for some time. This helps me send pictures to him and keep in touch. He loves getting my pictures through pigeons! Thanks so much
28 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hi Angela, we are so happy to know you and your friend are enjoying the services!
brill great stuff
20 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hi Mary, thank you for your review! Good to know you are enjoying our services!
It was alright so far..couldn't fundâŠ
It was alright so far..couldn't fund commissary so tha/ sucked..
19 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hi Donna, we appreciate your feedback. We apologize as we don't offer a commissary as of the moment. However, you may enjoy the benefits of our services as of the moment by saving money thru our phone service and sending your loved one unlimited photos, letters, post cards, greeting cards and web articles. Thank you!
Great service
I love the face I get 3 months of unlimited for a low price
18 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Maegan, thank you for your review! We are happy to know you are enjoying the services.
I had to pay 25 dollar deposit on aâŠ
I had to pay 25 dollar deposit on a phone system and didn't even use it at all nor did inmate get notified. Only got to type a letter and send a couple pictures on free trial. I want my money back!
17 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Danyell, Thank you for reaching out. We apologize for the inconvenience. In order for the inmate to get notified, you can include the best rate number to you letter, let him know he has to dial that number from the facility and the calls will be routed to your regular phone number. Feel free to call us on 1800.323.9895 at your most convenient time so we can discuss the details. We are open from 6am to 6pm pacific time. Thank you and keep safe!
Very helpful and easy to use platform
Very helpful and easy to use platform! Customer service is also great and knowledgeable of their products!
17 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hi Jin, thank you for an awesome review. We do strive to provide the best customer service and make it easier for you and your loved one to keep in touch. Have a great day!
I think this is great it lets you doâŠ
I think this is great it lets you do everything from your phone and it is so conviniant.
16 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Ronda, thank you for your review. We are so happy to hear we are making things much easier for you to stay in contact with your loved one!
My biggest issue is you say unlimitedâŠ
My biggest issue is you say unlimited pics and stuff but yet I tried sending some and then went to send the rest and it says I gotta wait for the first ones to be delivered so now it's gonna take much longer before they can receive them which sucks bad
12 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Ezra, thank you for your review. Though we do ask to allow some time between orders to be shipped out, we are able to reset the application so you send more. Please feel free to contact us if you ever need more information or assistance on this, we are open Monday to Friday from 6am- 6PM, 1-800-323-9895.
I love this app
I love this app. Allows me and my loved on to stay and feel connected. Pigeonly is a blessing. Thank you
11 februari 2022
Svar frÄn Pigeonly
Hi Alecia, thank you for your review. It's our pleasure to know we are helping you and your loved one stay connected! Thank you for choosing Pigeonly!
Very nice people on point to help andâŠ
Very nice people on point to help and unferstand thanks
11 februari 2022
Svar frÄn Pigeonly
Hi Leona! We are here to help, and thank you for using our services!
Very impressed thanks
I had purchased the wrong thing and so I emailed pigeonly and asked them to take a look at my pending orders to make sure I purchased the right thing and they emailed me the next day to tell me I was refunded all my money because I didn't need pay till after my free trial is done. I was very surprised and grateful for their help.
10 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Juliette, thank you for your review! If you ever need assistance with anything else, we are here to help!
Best way to keep loved ones up to dateâŠ
Best way to keep loved ones up to date with pics & letters from family an friends. Phone calls are extremely high in price range & now days its really hard when your budget is already stretched to the max.
8 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Gwindolyn, thank you so much for your review. We are pleased to know you are enjoying our services! Have an excellent day!
Scammed me more than $1,200!
I did a free trial back in MARCH 2021 and immediately cancelled with proof of cancellation via email. They charged me $39.99 over 21 times in January. OVER $1,200 in fraudulent charges taken out of my account. 21 separate charges! This doesn't feel like a mistake. It feels criminal ans I've filed a report with my bank, the BBB, emailed them, and looking into legal action. This is grounds for a class action lawsuit based on these other reviews.
Edit: they claimed to reverse charges saying it would appear back in my account in 3-5 days. It's been weeks and nothing. Disputed with Visa and reported to Nevada Attorney General.
6 februari 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Christopher, Thank you for reaching out, We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Please contact us 1-800-323-9895 at your earliest convenience so we can correct this for you. We are open Monday to Friday from 6am- 6pm. Looking forward to hearing back from you.
great service
love the services they offer, they make it easy to keep in contact with my loved one in prison.
5 februari 2022
Svar frÄn Pigeonly
Hi! We appreciate your kind review. Glad to know we make it easier for you and your loved one to keep in touch! If you ever have any questions please don't hesitate to contact us 1-800-323-9895 we are open Monday to Friday from 6am- 6pm! Have a great day
Donât like the way you charge on this
5 februari 2022
Svar frÄn Pigeonly
Hello, thank you for your honesty. Please feel free to contact us and ask about our current promotions that might better suit your needs. We are open Monday to Friday from 6am-6pm, 1-800-323-9895. Have a great day!
I love this
I love this. Itâs so easy to send my fiancĂ© letters and greeting cards and photos. She loves getting letters from me and I work long hours it so easy for me then to handwrite a letter. Thank you so much
4 februari 2022
Svar frÄn Pigeonly
HI! Thank you for your kind review. It makes us happy to know we are helping you and your fiance keep in touch and making this so much more convenient for you! If you ever have any questions please don't hesitate to contact us we are open Monday to Friday from 6am- 6pm! Have a excellent day!
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