Communication has not been easy!! Because of Covid 19, I haven't seen my son in person since 2019. During a conversation he expressed to me that he's forgotten how everyone looks. Being able to send... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post... Se mer
Företaget har svarat
The first weeks my family member got summoned to the âofficeâ to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Se mer
Företaget har svarat
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Kontaktuppgifter
701 e bridger ave, 89101, las vegas, USA
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,9
Bra
776 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Reported fraud and filed betterâŠ
Reported fraud and filed better business report. I have never used this company and have had 5 charges and 3 just this month. This is ridiculous. I canât afford this scammy crap.
30 oktober 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Lis, we appreciate you bringing this matter to our attention, We appreciate your feedback. Please know that we will be more than willing to assist you with your concern, and we'd like to have this issue resolved as quickly as possible. We will send you an email to verify some information and you can email us as well at support@pigeon.ly for assistance. Thank you and keep safe!
I have tried calling and emailing anâŠ
I have tried calling and emailing an still no response my pictures have been processing since October 18 2022 I need answers or a refund. This has never happened before what's going on with this service.
18 oktober 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Kisha, we appreciate your feedback, thank you! We apologize, for no one is being available to take your calls atm. However, we will be more than willing to assist you with your concern via email. Rest assured that this will be taken care of as quickly as possible. You will receive an email to give you an update regarding the status of your photos. Thank you and keep safe!.
Pigeonly will take your monthly paymentâŠ
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying for. You can send customer service messages but they just come back with a generic answer and still do nothing! Don't trust your photos with them. It's a scam.
23 september 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Quen, thank you for your review. We are sorry to hear you are displeased with our mailing services so far, but rest assure we take this very seriously and we'll have any issues with your orders corrected. Please feel free to contact us if you have any other questions, comments, or concerns, we are here to help.
Our business hours are Monday to Friday from 7am-4pm, 1-800-323-9895. Or you may reach us via email at support@pigeon.ly
They steal your money!!!
They're literally useless and they will charge for doing nothing. They charged 34.99$ twice over the span of a week even though I only had a forever free plan. I've contacted their support and I've yet to received an explanation as to why this has happened and they have still to refund my payment. Avoid this service at all costs- it's not worth it.
9 september 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Carlos,
Thank you for bringing this to our attention. We would like to rectify the issue as quickly as possible. This will be further investigated and rest assured it will be taken care of. Please send us an email at support@pigeon.ly so we can discuss the details. Thank you and keep safe!
THEYâLL TAKE YOUR MONEY
DO NOT USE THIS SITE THEY TOOK $40 FROM MY ACCONT AND NO ONE PICKS UP THE PHONE WHEN YOU TRY TO CALL CUSTOMER SERVICE!
9 september 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hi KJ,
Thank you for taking the time to leave us your comment. We do apologize no one is being available to take your call. You can email us at support@pigeon.ly so we can discuss the details and have this issue corrected as soon as possible. Thank you and keep safe!
They have stolen $34.99 from my accountâŠ
They have stolen $34.99 from my account for a forever free service.they had me on hold for 4 hours on the phone & nobody answered.i want them to remove my card from their system & delete my free account but so they don't steal from me again.
I WANT MY MONEY BACK TODAY WITHOUT FAIL I SENT PROOF THAT I HAD A FOREVER FREE ACCOUNT & PROOF YOU HAVE STOLEN MY MONEY
DO NOT USE THESE THIEVES
This is fraud & i will be reporting it to the authorities
DON'T BOTHER CALLING THEM THEY NEVER ANSWER...OVER A 2 DAY PERIOD I WAS ON HOLD FOR 2 HOURS EACH TIME! I'M IN THE UK & THESE PEOPLE BEST REFUND ME TODAY & REMOVE MY DEBIT CARD FROM THEIR SYSYEM & CANCEL MY FOREVER FREE ACCOUNT AS WELL
7 september 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Emma, we appreciate you bringing this to our attention. We want to correct this issue as quickly as possible. We apologize no one is available to take your call as of the moment you may reach us via email, at support@pigeon.ly. Hope to hear from you so we can discuss the details and this will be investigated further. Thank you and keep safe!
My transaction says 0 and they keepâŠ
My transaction says 0 and they keep charging me 34.99..this will be the second time I'm dealing with this site..wish I never did and how can they keep doing it to people..don't use this site!!!!
8 september 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Bobbie,
Thank you for leaving us your comment. We would like to correct the issue as quickly as possible. This will be further investigated and rest assured that this will be taken care of. Thank you and keep safe!
Avoid at all costs!!
I used this site flawlessly for a while, then all if a sudden my number wouldn't work all the time, wouldn't upload the cash to my best rate number always blaming connect network saying they were having the problems
After being promised everything would be working within 48 hours, I was then told 5 days, calling them from the UK worked out expensive so took my custom elsewhere.
31 augusti 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Tina, thank you for your review. We are sorry to hear about the issues you experienced with us. We take these concerns very seriously and we'll make sure this gets corrected. Thank you for giving Pigeonly a try, and for bringing this to our attention. Hope you have a great rest of your day.
In stead of billing me once every 3âŠ
In stead of billing me once every 3 months they charged the amount daily to my credit card and had to pay me back over 200! This app did work probably in Spring but something changed and orders are stuck for weeks, mail isn't send out and pictures are not being printed for weeks. You can only use it once every month and it's for that reason overpriced. Customer support isn't helpful, they never have a solution and only say they look into it, but of course... never do.
26 augusti 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Ilene, thank you for your review. We are sorry to hear about the issues you have been experiencing with your subscription. We will make sure this gets resolved for you in a timely matter, but please feel free to give us a call if you have any other questions, comments or concerns. Our toll free number is 1-800-323-9895, we are open Monday to Friday from 7am-4pm. Take care.
AVOID AVOID AVOID
After using this service for a while problems started. Mail taking days to be sent and lies lies and more lies. 2 months ago the best rate number stopped working. I reported it and was told it would be working in 24-48 hours. two months later after numerous calls and emails Shock horror no working number. was told I would get a new number. Brilliant I thought. Now im being told to wait for that too due to technical department difficulties. the company is a joke.Then when you do get a reply on here from them they want you to call them!!! Same as always they expect the customer to chase them
9 augusti 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Kerry, Thank you for taking the time to leave us your review. We apologize for the inconvenience. We would like to rectify this issue as quickly as possible. Please feel free to call us on 1800.323.9895 so we can discuss the details. We are open from 7 am to 4 pm pacific time Monday- Friday. Hope to hear from you!
My experience sucks they over chargedâŠ
My experience sucks they over charged me five times in my bank talk to a representative they said they were gonna reimburse me it's been a month and I still haven't gotten my $180 that's a lot of money for a person who works paycheck to paycheck
4 augusti 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Milagros, thank you for taking the time to leave us a review. We are sorry to hear about this issue, but please know that we will look into this and make sure this gets corrected for you. Feel free to call us at 1800.323.9895 if you have any questions or concerns. We are open from 7 am to 4 pm Monday - Friday.
Svar frÄn Pigeonly
Hello Cherish, thank you for your review, we are happy to hear you are enjoying the services!
Svar frÄn Pigeonly
Hi Adam, glad to hear you are enjoying the services!
I was not appreciative of this site atâŠ
I was not appreciative of this site at all it didn't have a lot of options that you could do even for the tour. And it just wasn't up to par it wasn't what I liked the securus app from the jail is better than this and you can do more on it
12 juli 2022
Svar frÄn Pigeonly
Hello Kala, thank you for your review. We have different plans and services available that might better fit your needs. If you have any questions, we are here to help. Our business hours are Monday to Friday from 6am-6pm, our toll free number is 1-800-323-9895. We look forward to hearing from you.
I love this app
I love this app! It helped me locate and contact my loved one as soon as I typed their name. They received my mail within a day or two and that was the fastest way to get into contact. The free trial has me hooked! Worth every penny
12 juli 2022
Svar frÄn Pigeonly
Hi Angelina, thank you for the positive feedback, we really appreciate it. We're so glad to know that you are a satisfied customer. Thank you for choosing Pigeonly. Keep safe!
Love pigeonly!
Great great app the best one. This is only program that actually does right by prisoners and their family. They give what they have promised. Thank you
12 juli 2022
Svar frÄn Pigeonly
Hi Edina, thank you so much for your review. We are so happy to hear you and your family are enjoying the services!
While this company is awesome forâŠ
While this company is awesome for keeping you in touch with loved ones who are incarcerated, they like to take out more than the monthly payment owed. I believe last month I had just under $200 extra dollars taken out. Yes, Alex was able to get that straightened out and fixed, it occurs every 6-8 months, so if you plan on using this, keep an eye on your bank statements.
7 juli 2022
Svar frÄn Pigeonly
Hello Sena, thank you for your feedback and for bringing this to our attention. Your business is important to us and, we will make sure this will be taken care of. Feel free to call us on 1800.323.9895 if you have questions. We are open from 6 am to 6 pm Monday- Friday pacific time.
Would like to give 0 stars..I don'tâŠ
Would like to give 0 stars..I don't know anyone in jail or prison. I don't know why you're trying to charge my card fees that are not authorized! Never signed up for this service! How do I unsubscribe?
28 juni 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello Britney, we appreciate you bringing this to our attention. We would like to have this issue resolved as quickly as possible. Please feel free to call us on 1800.323.9895 so we can discuss the details from 6 am to 6 pm Monday-Friday pacific time. We will be more than glad to assist you and rest assured it will be taken care of. Hope to hear from you. Thank you and keep safe!
Unexplained charges
Do NOT trust these people with your financial information. My next billing date isnât until august but they withdrew $35 today. I called and was told there would be an investigation, but based on the other reviews here it doesnât seem that Pigeonly is currently equipped to manage or store financial data properly.
18 juni 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello, we appreciate your feedback. If you're having issues or questions regarding your bill, please feel free to call us on 1800.323.9895 so we can discuss details and resolve the issue as quickly as possible. We are open from 6 am to 6 pm pacific time Monday- Friday. Thank you!
This was my only form of communicationâŠ
This was my only form of communication to my husband and since Nov 1st til today June 14 did I find out not 1 thing I sent went to him don't use it
16 juni 2022
Omdöme utan inbjudan
Svar frÄn Pigeonly
Hello, thank you for your review. We are sorry to hear about this, and if given the opportunity we would like to have this corrected for you. Please give us a call at your earliest convenience, and ask for an account manager so we can investigate, or if you prefer we can give you a call, just email us your phone # and name to support@pigeon.ly . We are open Monday to Friday from 6am-6pm pst. # 1800 323 9895
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