Picture Perfect Home Ltd Omdömen 

1 113
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

There was an issue with one of the bedside tables I ordered, but the team were great and done everything to help resolve the issue - going above and beyond. Its really refreshing having a company that... Se mer

Betygsatt 5 av 5 stjärnor

I ordered Boho Rustic Geo Honeycomb king size bed. It was delivered within 2 weeks and I have to say it’s stunning a real quality substantial bed. The colours are incredible. I did call to ask eta and... Se mer

Betygsatt 5 av 5 stjärnor

Great customer service! I ordered a console table on a Tuesday which needed to be delivered by Friday. Jane L said they could have it express shipped direct from their supplier, for only a nominal sur... Se mer

Betygsatt 5 av 5 stjärnor

What a great find,impressive array of quality and value for money goods for the home. Found this fabulous wall clock which looks amazing in my kitchen/diner. Clear numerals & hands plus the added quir... Se mer

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Welcome to Picture Perfect Home. Founded in 2011 from small beginnings we now have a large warehouse near Market Drayton, Shropshire packed with an amazing array of furniture and gifts for the home. We stock an ever growing range of contemporary and vintage style home furnishings and accessories. Customer service is paramount. We check and pack your order with great care and much consideration is given to ensuring everything is packed in a way to minimise the occurrence of damage. I love buying! I am always searching for interesting and different things to bring to my customers so please add us to your favourites, follow us on Facebook or browse our website to keep up to date with our latest offers and arrivals.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 50 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(1 113)

28 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Messed up my Christmas

Terrible Experience - Ruined Christmas Plans

I ordered a table from Picture Perfect Homes with the expectation that it would be delivered and assembled before Christmas as part of the white glove service I paid extra for. Unfortunately, the delivery team refused to assemble the table and simply wanted to drop iit off, as I'm disabled i refused as it would leave me with a useless piece of furniture during the holidays.

This failure completely ruined my Christmas plans, as I was unable to host as intended. The lack of professionalism and failure to deliver the service promised was incredibly disappointing.

I contacted the company immediately to request a refund and some acknowledgment of the significant inconvenience caused, but the experience has left me feeling let down and frustrated. Paying for a premium service and receiving substandard treatment is unacceptable.

I would not recommend Picture Perfect Homes to anyone looking for reliable service or a stress-free experience. This company turned what should have been a joyful holiday into a stressful and disappointing ordeal.

24 december 2024
Omdöme utan inbjudan
Logotyp för Picture Perfect Home Ltd

Svar från Picture Perfect Home Ltd

Good afternoon Patrick,

We sincerely apologise for any disappointment caused in regards to your order with us.

Your dining table should have been assembled by the couriers at the point of delivery. Unfortunately a mistake by the couriers meant they only had this down as a drop off service. Due to the delivery taking place on the 24/12, we were not aware of the failed delivery until the New Year. Anytime sooner and we might have still been able to rectify this in time for Christmas.

Unfortunately we have been severely let down by the couriers due to this simple silly mistake and has understandably left you very disappointed with ourselves.

Warm regards,

Picture Perfect Home

Betygsatt 5 av 5 stjärnor

Excellent!!

I ordered a bedside cabinet on Thursday. It was just what I wanted and a great price too. Delivery only took 3 days. I don't think I've ever received a better packed item. Absolutely first class and the cabinet is lovely. Very sturdy and a bit bigger than I expected. Love the mirror top too.
Very happy customer.

16 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID AT ALL COST

Bought a wall clock for £90 and never recieved it. Tried to get my money back and the company aren't accepting any responsibility whatsoever. Now they've stopped responding to my emails, absolutely disgusting service and very upsetting. AVOID AT ALL COST.

27 oktober 2024
Omdöme utan inbjudan
Logotyp för Picture Perfect Home Ltd

Svar från Picture Perfect Home Ltd

We are genuinely sorry that you feel this way and assure you that all correspondence has been answered. There was an image of a person accepting the parcel at your address and we strongly believe that your purchase was correctly delivered. This was purchased via a third party website and they agreed that the parcel had been delivered and upheld our defence against your claim.

Betygsatt 2 av 5 stjärnor

Expensive stool broke after 8 months

I bought a bar stool for £140 in March 2024. To start with the seat padding is scant to say the least and thicker at the front than the middle. Lately it had been leaning, and within days it became worse, I flipped it upside down and the extremely poor soldering has cracked on one side. I now have no other option than to buy a new one.

29 november 2024
Omdöme utan inbjudan
Logotyp för Picture Perfect Home Ltd

Svar från Picture Perfect Home Ltd

Hello,

I am sorry to hear this. If you would like to contact us with your order number we can look into this for you.

Please email queries@pictureperfecthome.co.uk

Kind regards,

Picture Perfect Home

Betygsatt 5 av 5 stjärnor

I ordered 4 x chairs and they arrived…

I ordered 4 x chairs and they arrived in perfect condition. That perfect, I ordered two more. The delivery was within two days and the website ordering experience was simple and efficient.
Great service from the Team. Thank you!

18 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great experience from start to finish

I ordered a diamond crush console table from PP.

Their customer service was wonderful as I had a query regarding delivery and they responded very quickly.

Once dispatched their delivery company sent a text and email to confirm the date and a time slot.

The driver rang me this morning to say he will be with me in approx 20mins. You can also track the delivery online.

It has just been delivered and the console table looks gorgeous.

I knocked a star off as unfortunately there is a slight mark at the front which is a shame as they packaged it very well.

I can’t even turn the table round so the mark is on the back as it’s a different design.

I haven’t complained to PP as I guess there isn’t much they can do. Just a shame as you pay all that money so you expect it to be pristine when received.

2 september 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Slight damage customer service lacking

Loved the look and was a lovely unit. There was slight damage on a door edge that I reported and only advice was to wipe it which did nothing. For an £800 unit I don't think this is acceptable. I would not order from this company again on thus basis.

14 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Wayfair is the way forward

Wayfair is the way forward. Avoid this company. Purchased a coffee table not even two months ago and the gold comes off with the touch of a finger. I emailed the company and I was told it’s because of harsh chemicals. BS….i had a look at other reviews and they have used the same tactics on other customers. I cannot believe the level of disservice. Truly shocked. Avoid at all cost!

19 augusti 2024
Omdöme utan inbjudan
Logotyp för Picture Perfect Home Ltd

Svar från Picture Perfect Home Ltd

Good afternoon Stefan,

I am sorry you aren't happy with the outcome to the issue you had raised. As we explained to you when you got in contact with us directly. To get the shiny gold finish to the metal, it is plated/dipped onto the metal base in a very thin layer. It is therefore imperative that this type of metal furniture is not rubbed excessively, wet cleaning products are used and if spillages occur they are dried away immediately.

We do have on all our listings for furniture such as this,

"Product Care – Do not clean gold metal parts with any liquid cleaning materials. Use dry, non-abrasive cloth. Do not clean or rub excessively. Dry any spills from the glass surface immediately – FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN FADING OF THE GOLD PLATING"

Product care information is also provided in each box along with the instructions. All furniture of this style is manufactured in this way, so it is not unique to us.

Based on the images sent to us by yourself it was very clear either a drink was accidently spilled or it has been cleaned with a spray or liquid, during the 2 month period since the item was delivered.

I am afraid we cannot take any responsibility for the accidental damage that has occurred.

Kind regards,

Picture Perfect Home

Betygsatt 5 av 5 stjärnor

Love my console table

Love my console table. I'm always a bit weary ordering things online with a shop I've never heard of but picture perfect was very good with communication and tracking and my table was here very fast and I absolutely love it.

10 maj 2024

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