Perfect Home Omdömen 

DO NOT BUY FROM THIS COMPANY.

My experience has been absolutely appalling. I purchased a sofa that bends when you sit on it, raising serious concerns about its quality and durability.

I paid cash, was subsequently contacted by multiple different WhatsApp numbers, and have discovered that photographs I personally took of the furniture have been used on Facebook to advertise it without my permission.

I am now having to pursue a full refund and collection of faulty furniture that should never have been sold to me in this condition.

Please be careful before handing over your money. Inspect everything thoroughly, insist on written receipts and keep evidence of every interaction. I would not buy from this company again, and based on my experience, I cannot recommend them.

I hope this review helps other people avoid the same disappointment.

Also, they will lie to you and tell you they’re not part of the UK absolute lies

One star.

We purchased dining chairs but the quality was bad. My wife sat on the chair and it broke. The chairs at Perfect Home are no different to what you get at Wayfair but cost way more at Perfect Home. Don't waste your money.

We were also fraudulently sold
a warranty by Perfect Home. Sandra, desperate to make a sale and her commission, said something along the lines of "oh if anything goes wrong with the chair, simply bring it to the store and we will sort it". It was a lie.

What she actually sold (and made a bit of commission on) for around $300 was a policy with a scam warranty company called GUARDSMAN.

Google Guardsman reviews and it will tell you everything you need to know. It's a scam - do not fall for any warranty that Perfect Home try to force on you. The warranty is not with them, but they will lead you to believe it is.

Guardsman is not honouring any claim it seems, so I wasn't the only one this happened to.

I am extremely disappointed with the service I received from Perfect Home Furniture. I purchased a $900 piece of art that arrived visibly damaged, with the frame exposed through the packaging. To make matters worse, I was charged $90 for delivery, only to receive a broken item.

When I contacted customer service, I followed all their instructions to submit a warranty claim with photos, as per their process. Despite making it clear that I preferred a refund, they ignored my request and instead offered an unacceptable resolution. Even after escalating the issue, they failed to address my concerns or provide any timeline for resolving this matter.

My email explaining the situation and requesting a refund was not even acknowledged. Now, I am left with a damaged product and no solution from the company. This experience raises serious concerns about their quality control, customer service, and lack of accountability.

I expected better from a company that markets itself as a premium furniture retailer. I will never shop here again, and I would strongly advise others to avoid this business.

Very bad experience
Extremely poor quality and high prices
Cardboard made items so called wooden

Oszustwo!!! 5 sierpnia 2024 zamówiłam huśtawkę wiszącą kokon, produkt nie został dostarczony a pieniądze nie zostały zwrócone!! Sprawa zostaje zgłoszona na policję

They didn’t have the end tables I wanted in store so was shown them on their screen. They do not work, as the colour is not white but a yellow beige. Was told they would not return as they were special order???? I was never told they were Special order nor was I told they were final sale.
Will NEVER a shop here again, very dissappointed.

I’m still waiting for our coffee table ordered 3 weeks ago

Kupiłem fotel wiszący z tej firmyw czerwcu i do tej pory nic mało tego odezwali się do mnie żebym napisał pismo o zwrot kosztów wiedz napisałem nagle dzień później nie ma strony już tej firmy messanger też nie działa i nagle nazywają się z tego co widze meble handmed są to dosłownie oszuści i z tego co widzę na kradną i zmieniają firmę na inną nazwę wstyd nie kupujcie nic z tej firmy

Perfect home has very bad return policy. If you are 100%sure then buy from them. If for any reason you find your furniture size is not fitting in your room. Perfect home would not return and even if they return would deduct significant amount. So pleae please make sure what you are buying from them as it seems to be kind of final deal. I have recently bought some sofas and chairs from them from their Heritage branch in Calgary and have faced this issue customer service people don't even reply to your emails or calls. Thanks

Unfortunately I can only give five stars for Kal and Ethan who delivered my sectional today. They went above and beyond what they had to do to deliver it. If an experience like this was to be from Perfect home then I think I will be getting all my furniture from them.

Worst customer service. Special ordered a recliner. Told I could return for credit or partial refund if I was not satisfied. Called to say not satisfied, was supposed to have someone call me back. No call back. I called back and was told absolutely no returns, especially on special orders. Basically, they tell you one thing to make the sale and immediately go back on their word. Will never go back or recommend. Absolutely brutal.

I bought a coffee table I am so happy it’s perfect love it took my son not long to put it togearther its beautiful and looks stunning ifrot room

I have the Jackson sofa, all going well, paid my account update to always have. But since I've lost my job in Jan due to personal matter I've been paying my bill every 2 weeks (husbands money) still up to date. They keep calling and texting me they won't leave me alone, I've rang them explained the situation didnt get reassured. I've emailed them told them to take my number of their system to be told its done its now your responsibility. It was mine in the first place to why I have always been in credit. Really can't wait until April comes along when the company is history (when my payments are paid up) had enough.

Please be careful when using this company. They will legally try and trap you in debt. I want to say this they are no better then what bright house use to be. But I believe this company is a lot worse. Again please be very careful.

Won,t buy another item from them, brought a tumble dyer from them and just gone out of warrenty, the manafacture is not resposible for repairs to it after it now cuts out after 5 minutes, PERFECT HOMES reply = You will have to have it repaired yourself as our insurance doesnt cover it but we still want payments, Very frustrating as I belive until i finish paying for it, then it isnt my item. Do not use this company unless you take an extended warrenty for the item.

Brilliant company love my sofa finally got the sofa ive wanted for ages in a way I can afford it

Can anyone advise me on who I would report this to....
I got an Indesit 8kg Condenser Dryer in February 2019. Since then I’ve had perfect care repair out repeatedly due to it overheating, no heat, it cutting out my electricity box when turned on and another time for a burning smell coming from the vent. Repairs carried out at my home, told replacement was not necessary as it has been fixed, told it is safe...
Daughter woke me to the smell of smoke last night. Ran down to find the plug of the dryer had smoke coming from it. Immediately shut off the electricity and pulled it out from the socket.
If my daughter had not of woken me, I don’t think I’d be sat here writing this.

Not good. Will not be a returning customer.

disgusting service no customer service staff hang up on you and payments missing. avoid do not use

After writing review on here about waiting for replacement fridge freezer and bad communication I received a response from Rachael with an email address which I emailed her on as soon as I received the notification and 2 days later still heard nothing ! Also called same day and did not get 24 hour callback AGAIN . Weeks and weeks of this and fed up . Spent over £1000 on this fridge freezer worth half the price and receiving half the service I'd get anywhere else.