PIB Insurance Brokers Omdömen 

Still waiting for a claim to be settled 18 months after the accident
If you would like to call me on 07855 828716 I will explain

Jim and Abbie have been a great help finding insurance for my properties. Very quick and efficient. They were able to negotiate great rates. Highly recommended.

Poor service no call backs, rude staff in motor trade team ( Sam )

Great communication, the best explanation of needs I've ever received, fast and efficient service.

Excellent throughout 5 star brokers no hassle no wonder they have excellent reviews well done chaps

We worked with PIB for several years now. Their Account Handlers are always supportive and consistently strive to provide us with the best quotes for the coverage we need. Even when we compare offers from other brokers, we continue to find PIB offers the best value for money.

the guy was helpful in giving us correct insurance, bringing our bill down while also making sure we were covered

Commercial insurance is never straight forward especially changing your broker which i had no choice in the matter with Aviva dumping me and no doubt countless other thousands, it was more expensive than before but what can you do PIB did my policy as i needed and im insured and happy

I initially I called Basil & Fry. They promised me a call back which came two weeks later! In the meantime I rang PIB. Myles dealt with my enquiry. He was very professional and managed to find me an excellent price for PLI, saving me a decent amount of money.
Superb customer service. I cannot recommend them and Myles in particular high enough.

I have been trying to reach your team for the past three days, but no one has answered my calls or been available to speak with me. This level of customer service is very disappointing. If I had an urgent claim to discuss, such delays would be unacceptable

Professional and honest approach to getting me the best deal.

Would highly recommend. Compared with other providers, these lot were quick to get back to us with a quotes etc and completed policy within 24 hours. Great service all around

great service,clear explanation and timely communication

I have been with this company for over 8 years now, and the service has been consistently outstanding. The team is professional, responsive, and always willing to go the extra mile to provide support and guidance. I truly value their reliability and commitment, and I wouldn’t hesitate to recommend them to others looking for high quality insurance services.

We had been using them as brokers to insure our company for several years in a row, so they were ok when they didn't have to do much other than send us the renewal papers and get free money. After the one time we had a delay and did not renew on time, it was impossible to get anything done from them. I kept emailing and calling them, sometimes they were replying and most of the times not, but end result was the same: nothing done and disappearing, never to reply to any emails again. Imagine if we had not been their customer for years in a row!
I suggest you look elsewhere to find a serious and professional broker. You cannot rely on them. Not sure how they are still in business with so many people mentioning the same repeating pattern in reviews, that they don't get back to you.

Our account manager has a very good understanding of our sector and is very responsive to our needs.

Excellent from quote to renewal, all went like clockwork.

Superb staff who know your requirements
Also very competitive rates

Policy Cancellation Nightmare - Lack of Communication and Business Interruption

I am writing this review to express my extreme dissatisfaction and frustration with RSA/NIG regarding the cancellation of my Motor Trade Policy NM006484920. This entire process has been a nightmare, characterized by a severe lack of transparency, internal communication failures, and significant negative impact on my business, Auto Oasis Ltd.

My policy was abruptly cancelled via a letter dated July 16, 2025, citing only "General Condition 5" and stating they "no longer wish to provide cover." This vague explanation has been completely unhelpful.

Since then, I have been in a constant loop of trying to get a clear reason. Their helpdesk initially suggested an unsigned credit agreement was the cause, which I promptly addressed. However, I never received confirmation of this resolution. To make matters worse, my insurance broker, PIB Insurance Brokers Limited, had no knowledge of the specific cancellation reasons, and even RSA's own helpdesk, upon further inquiry, seemed completely unaware of the details. This clearly indicates a major internal communication breakdown within their organization.

Despite the policy being cancelled, payments continue to be debited from my account, and the credit agreement remains active, which is unacceptable.

The most critical issue is that without a clear, documented reason for cancellation and my no-claims bonus information, I am unable to obtain new insurance quotes. This has effectively held my business hostage, causing immense stress and severe business interruption, leading to serious operational and financial issues.

I formally lodged a complaint, and they promised a response within three business days, but this deadline has also passed without any communication.

This experience has been incredibly stressful and damaging. I urge anyone considering RSA/NIG to be aware of their poor communication, lack of clarity, and the potential for significant business disruption if issues arise.

PIB have provided our Professional Indemnity Insurance for several years - with no problems and at competitive rates and provided excellent service, advice and back up as required.