Really poor experience. Been looking at lamps for a few weeks on their site at no point did they ever state sold out. Ordered and payment took only for days later to get an email saying refunded no st... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What an amazing company, super quality frames packaged in way I have not seen before. I should think their breakage percentage must be nil. Excellent prices, fast delivery, they kept me informed. W... Se mer
Bought an Oxford multi photo frame and it's lovely, great quality, arrived well packaged & in good condition. Despite ordering quite late for Christmas it arrived in good time with the free upgraded e... Se mer
The delivery time was longer than expected. Communication wasn’t great and then when delivery arrived one of the frames had a crack right across the glass. I informed them, but as of yet have received... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop our large collection of premium quality photo frames and hand-picked selection prints – shabby chic to sleek contemporary and made here in the UK!
Kontaktuppgifter
Dartford Business Park, Victoria Road , DA1 5FS, Dartford, Storbritannien
- sales@photoframesandart.com
- photoframesandart.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Over charged
I ordered a frame and a print. The print was not shipped with my order, no explanation or communication and I have been charged for it. The frame arrived with some damage, although only minor. I have contacted and not yet heard anything back.

Svar från Photoframesandart
Lovely frame & great customer service
Lovely frame, great quality and a very reasonable price. Customer service with this company is excellent, resolved my query quickly. Special mention to Sandra from the sales team who was lovely.
Excellent quality frame
Excellent quality frame, feels well made. Importantly to me there is glass in the frame rather than a cheap plastic. Arrived quickly and would definitely buy again.

Svar från Photoframesandart
Great service
We order a small photo frame and when it arrived I was delighted with the care and protection of the packaging. Well done.
Really pleased with the frames I…
Really pleased with the frames I ordered, my photos look great! Good quality frames, speedy delivery, very well packaged. Will recommend to others.
I ordered a 12" vinyl frame in mint…
I ordered a 12" vinyl frame in mint green. First time I've purchased from photoframesandart and could not be happier with the service received. I feel their prices are very reasonable, the packaging was excellent (and compostable/biodegradable: big bonus in my book) and the quality of the product spot on. I will definitely use this company again.
I needed an A3 frame with A4 mount
I needed an A3 frame with A4 mount. Photoframesandart provided an excellent product and at a very good price.
My original print art is shown off splendidly in the frame, which is well made and easy to use.
Highly recommended
Replaced 12" vinyl plastic frames from amazon with wood and glass ones from photoframes&art. They were practically the same price and look 100 times better. Well packaged and fast delivery. 10 out of 10
Simple and stright forward
Recently ordered a frame from Photoframesandart and was impressed with the speed of delivery along with the care and attention given to to packaging. Good value and exactly what I was looking for.
Lovely staff
Lovely staff , great product. Thanks especially to Sandra for helping out! Great customer service 💫
This would have been a lower rate …
This would have been a lower rate due to the delay in delivery, and the fact that the frame arrived and the glass was broken, despite being very well packaged. I informed the company via an e-mail, and they swiftly responded stating that they would send a replacement, which they did quite quickly. It is a quality product, well made. Cannot complain about their customer service.
Excellent service
Stupidly, I ordered the wrong size frame, so had to return it. Royal Mail special delivery failed to deliver the item on the day they stated, but because I could prove RMail stated it as delivered on their tracking site, these guys refunded my money and hoped the return item would arrive - which it finally did 2 days after it was supposed to!! I was impressed with this level of trust and service. I re-ordered the correct size album cover frame, which arrived very promptly and am delighted with it. Great service and great trust. Thank you.
Good product Great service
Nice quality frames for a reasonable price. The first frame arrived damaged although it had been packaged really well - just one of those things, it happens in transit. I advised them by email and they replied first thing the next morning and arranged to send a replacement. Great service!
Purchased via Fruugo.com
Purchased an item from here via online Marketplace Fruugo.com. Have been waiting since mid-April for item and have received nothing. Photoframesandart took money from my account almost immediately but the item never arrived. On 5th May, almost a month after placing the order I received two emails - one saying Photoframesandart has confirmed my order and a second one saying the order has been shipped. I was told the item would arrive before 18th May - nothing has arrived. I’ve tried to resolve this via Fruugo.com’s customer service. They say they’re looking into this for me but that they can’t make contact / get an answer from Photoframesandart. This company seems like a scam - takes your money but never sends the item. I’ve tried asking for a refund but have had no reply.
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