I contacted Phones4U.com as I was being sent a sim I didn't request through a transaction via a different company that I had made. Apparently it was part of the offer that I hadn't noticed. I contacte... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very good service and phone help service they have, and a fast 5G network. The help service is always there for your needs.
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I have been sent to SIM card and no idea why. Looking at other comments it seems that because I have sold a phone to We buy any phone this was included in the deal. I do not need the Sim card. I do no... Se mer
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Harry you are excellent at your job. I had a panic on last night after I found out my daughter ordered a SIM card in error without me knowing while I was in hospital. I came home to a bill and didn’t... Se mer
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Företagsinformation
Skrivet av företaget
Phones4u.com is a new mobile airtime-only brand that offers unlimited minutes, calls and UK data with a hassle free, no ties contract!
Kontaktuppgifter
Ridown Building, Fulcrum 2, PO15 7FN, Fareham, Storbritannien
- support@phones4u.com
- phones4u.com
4,2
Bra
63 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I want to cancel the SIM card I can’t…
I want to cancel the SIM card I can’t find you live chat. I didn’t even order the SIM card
4 maj 2025
Omdöme utan inbjudan
Svar från phones4u.com
Hi Tanzeel,
Thank you for taking the time to leave your review.
Our SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after. When the offer is selected, we process the SIM and send an email confirming the order as well as one when the SIM card is dispatched alongside a text.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
You have mentioned you have tried to reach us to process the cancellation, you can reach us by contacting support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm. Monday - Friday (excluding bank holidays.) As Monday was a bank holiday, we were closed for the long weekend but back to normal hours today.
Many thanks,
The phones4u.com team.
Issue i had solved within minutes
Issue i had solved within minutes, great customer support and service.
2 maj 2025
Omdöme utan inbjudan
Svar från phones4u.com
We are so glad that your issue was solved so quickly and you thought our service deserves 5*'s! Thank you for leaving this review, we really appreciate it
Svar från phones4u.com
Thank you so much for leaving us a 5* review! Glad you are happy with the service from us.
Svar från phones4u.com
Thank you so much for leaving us a 5* review! Glad you are happy with the service from us.
I wanted to cancel and it was all done…
I wanted to cancel and it was all done very quick
17 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for leaving us a 5* review!
Query sorted quickly
I contacted Phones4U.com as I was being sent a sim I didn't request through a transaction via a different company that I had made. Apparently it was part of the offer that I hadn't noticed. I contacted P.4U via Chat and spoke to Sanjoy who explained what had happened and sorted out cancelling the order immediately. It was also said that if the sim turns up then I didn't need to return it which was good
16 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you for leaving your 5* review! We agree - Sanjoy is super!
A 5 star speedy service from Harry
A 5 star speedy service from Harry . Well done .
15 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you for leaving your 5* review! We think Harry is fab too!
Good customer service from Sanjoy k…
Good customer service from Sanjoy k thankyu
8 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Order placed in error
The emails about my order were answered very promptly. . And the order was sorted out quickly . Very happy with the service given . Helps to get things sorted sooner very pleased with the service given . Brian
7 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
I received the best customer from them…
I received the best customer from them and efficient customer service and prompt reply. Compassionate and professional staff.
3 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Amazing customer service when…
Amazing customer service when addressing issues and concerns
1 april 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Harinder is the best at dealing with…
Harinder is the best at dealing with customer complaints give him a raise
24 mars 2025
Omdöme utan inbjudan
Svar från phones4u.com
He is our superstar!
Thank you for taking the time to leave such a lovely 5* review. We really appreciate it.
Harry is a Star ⭐
Harry you are excellent at your job. I had a panic on last night after I found out my daughter ordered a SIM card in error without me knowing while I was in hospital. I came home to a bill and didn’t quite understand.
Harry replied to my email as soon as he started work and made me feel at ease on his first email. Harry you have been the best and thank you so much for dealing with my issue. Carry on doing an excellent job with all the other customers. Thank you.
19 mars 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it.
We will make sure Harry sees this - he really is a star!
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Fantastic customer service
The email that I sent was replied to quickly and the query/problem was dealt with.
Fantastic customer service, thank you
5 mars 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
They were so helpful and very quick at…
They were so helpful and very quick at solving my issue
24 februari 2025
Omdöme utan inbjudan
Svar från phones4u.com
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Considering I never ordered a sim from…
Considering I never ordered a sim from you I honestly don’t know where this company gets off I’ve tried to contact them and what a ball ache it is
3 februari 2025
Omdöme utan inbjudan
Svar från phones4u.com
Hi Sam,
Thank you for taking the time to leave your review.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after.
By selecting this option, you would have agreed order the SIM.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
Our team are available and can reach them via live chat between 8:30am - 5:30pm or by emailing support@phones4u.com and they will be able to process a cancellation.
Many thanks,
The phones4u.com team.
This company has sent me a new phone…
This company has sent me a new phone number and set up a direct debit when I sold my old phone to them. I did not request them to do this and am in process of cancelling it
7 februari 2025
Omdöme utan inbjudan
Svar från phones4u.com
Hi Pete,
Thank you for taking the time to leave your review.
Our SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after. When the offer is selected, we process the SIM. It is not mandatory to WeBuyAnyPhone.com.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
You have mentioned you have reached out to us to process the cancellation but if you need anything else, you can always speak to our team at support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm.
Many thanks,
The phones4u.com team.
This company have taken my bank details…
This company have taken my bank details and set up a account with them without my knowledge
They have said I’ve asked for a SIM card and new number and will be taking £20 out of my account monthly
I have not done this or willingly given them any of my details
It’s disgusting! Not sure how they have done this
As I had given my details to another company for a completely different thing
I can’t even call anyone
I’ve spoken to my bank
30 januari 2025
Omdöme utan inbjudan
Svar från phones4u.com
Hi Louise,
Thank you for taking the time to leave your review.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after.
By selecting this option, you agreed to use the same bank details used in the WeBuy journey.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
Please speak to our team at support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm and they will be able to process a cancellation, if that is what you wish.
Many thanks,
The phones4u.com team.
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