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AO Mobile Omdömen 

13
•
TrustScore 4 av 5

3,8

Mobiloperatör
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Mobiloperatör

Skrivet av företaget

Say hello to AO Mobile One simple plan that does what it says on the SIM Stay connected with the UK’s most trusted electrical retailer. We already make buying pretty much anything with a plug simple. Mobile is just another thing to trust us with. Because keeping you in touch is too important to get wrong, we take the same reliable, no-nonsense approach to SIMs as we do everything else. Ready to keep the good times scrolling? Good call. Shop AO Mobile > https://ao.com/mobile-phones/ao-mobile Loyalty pays Member-only pricing and a price that stays put for 12 months on our commitment-free plan. Plus, savings for all the family on up to 9 more SIMs. Coverage you can trust 99% coverage across UK homes, powered by Vodafone. On top of that, 5G and EU roaming are included, and you can choose travel bundles to top holiday spots. You’re in good hands Friendly, reliable support from real people at the UK’s most trusted electrical retailer. Same number, new network 1 text is all it takes if you want to keep your number. Hang onto the bit you want, not the bits you don’t.

Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

13 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(13)

13 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Poor network Let down by speeds

I’m not very impressed with AO Mobile’s 5G speeds. I’ve compared it with a Talkmobile SIM, which can achieve speeds of over 200 Mbps, whereas AO Mobile seems to reach around 200 Mbps and then drop down to roughly 100 Mbps.It does make it seem like the speeds are being throttled or capped, which is disappointing, especially on 5G. It’s a shame because AO Mobile is otherwise a really good network , and having a UK-based call centre is a big plus. Unfortunately, if the speeds are being restricted that much, it takes away some of the benefit of having 5G in the first place.

8 oktober 2026
Omdöme utan inbjudan
Logotyp för AO Mobile

Svar från AO Mobile

Good Afternoon Chris ,

Thank you for taking your time to leave this review!

I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you fail to do so we will require you to contact us directly on 01204 672626, or email us through help@AO-mobile.com for further review and assistance with this matter.

I hope you have a great day!

Thanks,
Josh

Betygsatt 4 av 5 stjärnor

Pricing and UK call centre excellent

Pricing excellent, love that it’s a UK based customer service centre and you get straight through without having to press a load of numbers. Couple of things can be improved, when ordering multiple SIM cards for family it would help to know who’s SIM is who’s. There’s no indication without contacting the call centre. Porting was 24hrs for 2 of the SIMS but 48hrs for the other 2, when you’re paying from the moment of order and not activation/porting that can be a little annoying. A mobile app would be great rather than online viewing. Advisors were super helpful with the above issues though.

29 september 2026
Betygsatt 1 av 5 stjärnor

Registered for a sim card

Registered for a sim card. Got charged 4 days pro rata for service that did not arrive until 6 days later. Got billed for an additional sim for my wife which also arrived too late to activate as has already been billed for the next month by her supplier. So a £12.00 a month rolling contract first bill was £27.68! They refunded me the £3.68 but could not chsnge the bill for the 2nd sim as they are pre activated. Even though I had Lready paid the original provider for that month. Dissapointed

9 september 2026
Logotyp för AO Mobile

Svar från AO Mobile

Good Afternoon MJ Constable,

Thanks for taking the time to leave us a review. I’m truly sorry to hear that you’re unhappy with your experience so far.

I’ve tried to contact you to discuss your concerns and put things right, however I haven’t been able to reach you. I have also followed up with an email.

Our SIM cards are pre-activated before they are dispatched. This means they are already assigned a mobile number and are ready to be used as soon as they arrive. Because of this, the service becomes billable from the point it is activated on our system, regardless of whether the SIM has been physically received or used.

I’m also very sorry that it has taken longer than expected for your SIM card to arrive. As it is sent via Royal Mail, delivery can take up to 5 working days.

If the SIM has not yet been activated and used, it is unlikely that your number transfer has taken place. This would explain why you may still be receiving charges from your previous provider, as the service would remain active with them until the transfer is completed.

We understand how frustrating this situation is, and we will continue to assist where we can. We will also attempt to contact you again within the next 24 hours to discuss this further.

Best regards,
Josh

Betygsatt 4 av 5 stjärnor

Transfer didn't go entirely as planned

Transfer didn't go entirely as planned.
Customer Service Team were very helpful and persisted until it was sorted out.
One suggested he would phone me the next morning and did.
Easy to access team without having to fight my way through a load of automated questions.

31 augusti 2026
Betygsatt 3 av 5 stjärnor

Sorted eventually

Well the new sim was not sent out and had some calls to ao mobile and it was left after more calls to speak to a lovely Lady that sorted it out straight away.i had to threaten to cancel

26 augusti 2026
Logotyp för AO Mobile

Svar från AO Mobile

Good Afternoon, Mans

Thank you for taking the time to leave us a review.

I'm sorry to hear that you experienced issues with receiving your replacement SIM card and that it took multiple calls to get the matter resolved. We take feedback like this seriously, as we always want our customers to receive the support they need as quickly as possible.

That said, I'm pleased to hear that you were eventually able to speak with a member of our team who was able to resolve the issue for you. I'm glad everything is now sorted.

Your feedback will be shared with the relevant teams as we continue to look for ways to improve our service and customer experience.

If you need any further assistance, please don't hesitate to get in touch.

Thanks,
Josh

Betygsatt 5 av 5 stjärnor

Mobile Phone Contract

We signed up for two mobile phone contracts and the transfer from our old provider went through seamlessly. A really good value contract, including a European roaming allowance, on a 30 day rolling contract using Vodafone’s network. Perfect!

10 augusti 2026
Betygsatt 5 av 5 stjärnor

Even a technophobe can be rescued!

I found it difficult to port my SIM card on line and contacted AO Mobile help! They were amazingly quick to assist and changed it to a physical sim which arrived practically next day. The helpful agent sorted it all out and my telephone number was ported very quickly and smoothly!
Today, because technology is a closed book, I misunderstood a notice I received and completely lost the plot! I lost various apps and my App Store and totally panicked and contacted AO help again! I received the most sensible and easy to follow set of instructions for all sorts of situations on my phone from a
most thoughtful lady - so useful that they are now tucked away in Notes for future reference!!
I cannot commend this service highly enough and can thoroughly recommend AO Mobile help.

24 augusti 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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