To start with ... what I like about PAL, the customer service over the phone were very patient, helpful and knowledgeable. They know how to troubleshoot concerns/issues. UPDATED REVIEW BASED FROM... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If i could give this airline a zero i would but there is no rating for that. Lets start with the switching of planes, when you pay for extra legroom and they switch to smaller planes and you dont get... Se mer
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Baggage not transferred to connecting flight. Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne. My checked baggage was n... Se mer
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I'm trying to help make others aware of the lack of customer care with PAL. We've been waiting 4-months with no resolution on a refund. Vague updates and no reassurance of fixing it. This is a direc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Kontaktuppgifter
Pasay, Filippinerna
- philippineairlines.com
1,5
Mycket dålig
507 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just bad
I booked a business class flight with these guys and needed to modify the booking. It has been a nightmare and still not resolved. Everything about this airline is bad. The app, the website, and worse of all is their customer service. I will never fly with them again no matter how cheap the tickets.
26 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, M. We understand how important a seamless booking experience is, and we appreciate you bringing this to our attention. If you still need assistance with modifying your booking, please reach out to us via Instagram or X (@FlyPAL), and our team will be happy to assist you further.
We value your feedback and hope to improve your experience with us.
Would give negative stars if possible
Would give negative stars if possible. My flight was canceled today and the staff at the airport were completely unhelpful at providing any information. They rushed us out of the airport and onto a bus after forcing us to surrender our passports. They brought us to a hotel and told us to wait for information about the changed booking of our flight and never even came or contacted the hotel. The hotel they put us in is an hour outside of Bangkok in a sketchy neighborhood with zero amenities. Not even a ATM. The only flight offered was TWO DAYS from the original flight and we are essentially being held hostage at this budget motel without our passports that we cannot collect until our flight departure. No one from the airlines reached out to anyone and I took it upon myself to reach out them. They could not provide me with any instruction or direction to be able to retrieve my passport or remedy the situation at all. I have never encountered such blatant disregard, and lack of customer service on any airline I have ever traveled. Avoid at all costs.
25 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, J X. We recognize how challenging this situation must have been for you, and we understand the importance of clear communication and proper assistance during unexpected flight disruptions. Ensuring our passengers’ comfort and well-being is a priority, and we acknowledge your concerns regarding the handling of your flight cancellation.
During flight disruptions, our Airport Team ensures that affected passengers are provided with necessary assistance, including accommodations while waiting for the next available flight. If you need further support or have additional details to share, please feel free to reach out to us at wecare@philippineairlines.com. Your feedback is important as we continuously work to improve our service for you and all our passengers.
Negative 10 stars
If I could give negative 10 stars i would. Extremely disappointed with Philippine Airlines' customer service. I was issued a compensation e-gift card that I couldn't use due to currency restrictions. After months of back-and-forth, multiple ignored emails, and countless follow-ups, I was promised a refund—but they still haven't processed it. Their lack of accountability and responsiveness is shocking. I expected better from a national carrier. Would not recommend this airline at all.
25 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Shiraz. We understand how frustrating this has been for you, and we appreciate you bringing this to our attention.
To assist you in using your e-Gift Card, please feel free to send us a message on Facebook (Philippine Airlines) and on Instagram or Twitter (@FlyPAL), and our team will be happy to guide you through the process.
For your pending refund, if you already have a Case Reference Number, you may follow up directly with our Customer Experience team at wecare@philippineairlines.com for an update. Rest assured, we’re here to help and will do our best to assist you.
The customer service that I received was outstanding!
The customer service that I received during my flight to the Philippines as well as my returning from the Philippines were both outstanding!
The flight attendants were friendly and attentive and
the pilot and the cockpit crew did an amazing job of flying the plane.
in addition, I was somewhat concerned about the length of the flight; however, the attendants and the cockpit crew made my experience on both flights enjoyable.
9 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Tracey! We’re truly delighted to hear about your wonderful experience flying with us! Knowing that our cabin and flight crew made your journey smooth, enjoyable, and worry-free means a lot to us.
Your kind words inspire us to continue delivering heartfelt service, ensuring every moment on board is as comfortable as possible. We look forward to welcoming you again on your next adventure!
Basically only use Philippines airlines…
Basically only use Philippines airlines as I have had so much trouble with Cebu pacific
Only had good experiences with them and I recommend them
15 februari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Dylan! We truly appreciate your trust in Philippine Airlines and your kind recommendation. It means a lot to us that you’ve had positive experiences flying with us, and we’re grateful to be your airline of choice.
We remain committed to providing you with the best service possible, ensuring a smooth and comfortable journey every time you fly. We look forward to welcoming you on board again soon!
I am a frequent flyer
I am a frequent flyer, and book multiple trips for each coming year. I have had the privilege of flying with 25 different airlines.
Recently I booked 6 holidays for 2025, with 3 international flights with Philippine Airlines. Unfortunately, I was diagnosed with cancer and was unable to fly due to chemotherapy.
Philippine Airlines customer care was impossible to deal with, which was surprising as the airline is a legacy national carrier. To access the most basic online chat, all my passport details needed to be provided, which I felt was unnecessary and inappropriate. The customer care email provided on the website is not the correct one to get a response.
When I finally managed to make contact with an agent to request a refund on compassionate grounds, every possible hurdle was placed in my path. The most bizarre was having a hospital medical report from my hometown of Perth instead of one issued from Bangkok, the departing airport.
I eventually realised that I was going to lose a considerable sum of money and put it down to experience.
12 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Stephen. We appreciate you taking the time to share your experience, and we sincerely hope you're doing okay. We understand how difficult this situation must have been, and we truly recognize your sentiments.
We also acknowledge your feedback regarding our customer service. While certain requirements, such as verifying personal details, are in place to protect passenger information in line with the Data Privacy Act, we understand that this process may have been challenging, however, we just wanted to ensure that we validated before proceeding. For any further concerns or immediate assistance, our team can be reached at wecare@philippineairlines.com.
Regarding your refund request, a medical certificate is a standard requirement to support the process. This documentation is essential in evaluating requests on compassionate grounds, ensuring that all necessary details are considered. Should you need further guidance, we remain available to assist you through the contact information shared above.
I was moved to a different seat after…
I was moved to a different seat after paying for a good seat. the pane smelled musty, there was no in-flight entertainment and my suitcase was destroyed. they offered me pennies for the suitcase as compensation.
worst airline I have ever flown with
4 mars 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Jason. We truly understand your sentiments about your experience. Traveling should be smooth and enjoyable, and we understand how frustrating it must have been to deal with unexpected seat changes, discomfort onboard, and damage to your baggage.
Since you've already been offered compensation, we recommend reaching out directly to the handling officer using your case reference number, should you have further concerns regarding this matter. This will ensure they receive your response and can assist you further with any concerns.
Thank you for bringing this matter to our attention.
AVOID AT ALL COSTS!! ABSOLUTELY SHOCKING.
AVOID AT ALL COSTS!! absolutely shocking. DO NOT USE THIS AIRLINE!!! They have cancelled our flight with no authorisation with only a few days to spare and have now left us out of pocket!! When trying to speak to somebody on live chat they can not even help us and there are no other ways to contact that them. They have completely ruined our holiday due to the stress they have caused us. AVOID AT ALL COSTS!!! (I guess this is what you get for going cheap even though our flight for 2 people cost nearly £1000)
17 februari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Charley. We understand how frustrating this must be, and we truly appreciate you reaching out. For flight schedule changes or cancellations, we make every effort to notify passengers through the registered contact details on their booking. If your ticket was booked through a third party, we recommend ensuring that your active contact information is provided to receive timely updates.
If you need further assistance with your booking, our team is here to help. Please send us a message on Instagram or X (@FlyPAL), and we'll do our best to sort this out for you.
Fraudulent airlines.
Book any other airline. Worst airlines in the world. They will cancel your connecting flights, no refunds and charge 20X the price of your flight as a "penalty". Such a scam and shame that they need to scam you into trying to rebook their flight they canceled. Will be seeking legal counsel on what to do next
9 februari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, C W. Thank you for reaching out to us. We understand how frustrating it can be to experience flight cancellations, and we truly appreciate you sharing your concerns. Flight disruptions may occur due to operational requirements or unforeseen circumstances, and while these decisions are made to ensure safety and efficiency, we recognize the inconvenience they may cause.
If you have an active case regarding your flight, we encourage you to follow up through our PAL Help Page: https://pal.my.site.com/s/, where our team is available to assist you with any concerns regarding your booking. We value your feedback and remain committed to providing better travel experiences for our passengers.
Deserves a NEGATIVE STAR
I am forced to give a one-star. If there was another option, this would have been a NEGATIVE STAR.
Changed planes several times; my payment for preferred seats were disregarded. We were assigned seats to Timbuktu. Lucky, we were not assigned the comfort room. AWFUL AIRLINE!!!! No disregard for the customer!!!!
6 februari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Agnes. We appreciate you reaching out and sharing your feedback with us. We understand how important seating preferences are to your travel experience.
Schedule changes and seat displacements may occur due to operational requirements or unforeseen circumstances, but please know that we always strive to assist our passengers as best as we can.
If there’s anything further we can assist you with, please feel free to reach out to us via our PAL Help Page: https://pal.my.site.com/s/. We truly value your feedback and hope to serve you better in the future.
Disappointing Experience with Baggage Policy Transparency
I recently flew with Philippine Airlines and was extremely disappointed by the lack of clear communication regarding baggage allowances. I was not informed that my flight had a zero luggage allowance, only to later discover that I would be charged per kilogram—a cost that ultimately exceeded the price of the ticket itself.
What made this situation even more frustrating was that on another segment of my journey (from Cebu to my destination), I was allowed a 10-kilogram baggage allowance. This inconsistency left me feeling misled and inconvenienced.
Clear, upfront information about baggage policies is crucial for a smooth travel experience. I believe Philippine Airlines should take immediate steps to improve transparency and ensure that all passengers are fully aware of any additional costs before booking. I hope my experience prompts a review of these policies so that future travelers can avoid similar frustrations.
Sincerely,
Max lewenhaupt
6 februari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Max. Thank you for reaching out and sharing your experience with us. We understand how important clear communication is when it comes to baggage allowance, and we appreciate the opportunity to clarify this for you.
Baggage allowances vary depending on the route and fare class of the ticket purchased. During the booking process, baggage details are displayed to ensure transparency, whether booking directly through our website or via a travel agency.
For your reference, you may check our Baggage Allowance guide on our website at www.philippineairlines.com.
We value your feedback and will continue working to enhance our passengers’ experience. We hope to welcome you on board again soon!
Do not fly Philippines Airlines
I flew Sydney to Manila in business class. It was with Wamos Air. They were doing a wet hire agreement, and providing the service for Phillipines Airlines. Wamos is a Spanish airline. A sick passenger was brought onto the plane just before take off. During the flight, two family members from the economy section stood in the aisle for the majority of the flight, bumping against me. I raised this with the attendants, they said they would ask them to move but didn’t. The worst part was when the family decided to change the sick ladies nappy, as she could not go to the bathroom. They did not cover her and exposed her from the waste down. At this time I pressed the bell for the attendant. They came down and did nothing. So apparently in Phillipines Business class you now get to watch a sick person have their nappy changed? Terrible experience. I looked at the PA approval for a sick passenger to fly, and it clearly asks if their travel will upset, disrupt, disturb others. I have no idea why Wamos or Phillipines airlines would have allowed her on the flight. It was clear she could not go to the bathroom. And, I nearly forgot, apparently cold food is appropriate to be served in business class…. Terrible flight! I emailed them and got a simple apology…. But I’m really not sure what more they could do, the damage was done!
15 juli 2024
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Daniel! We appreciate you taking the time to share your experience with us. Ensuring the comfort and safety of all our passengers is a top priority.
Regarding the medical clearance process, we accommodate all passengers, including those with medical conditions, as long as they are cleared for travel. This is done to ensure their well-being and the overall safety of the flight. That said, we understand your concerns about the in-flight experience and the disruptions you encountered.
Your feedback is important to us, and we’ll be sharing it with the relevant teams for review and necessary action. Your comfort and well-being during the flight matter to us, and we’ll ensure our partners are aligned with our service standards.
Thank you for sharing your experience with us.
Best airline customer service
1st and foremost, No long wait for the customer service. Answered all queries, explained everything clearly and solved the problem
Very knowledgeable, well trained and courteous
23 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Richstar! Thank you for your kind words and for choosing Philippine Airlines. We’re delighted to hear that you had a smooth and hassle-free experience with our customer service team. Providing clear, efficient, and courteous assistance is at the heart of what we do, and we’re glad we could be of help.
Your feedback truly inspires us to continue delivering the warm and excellent service that our passengers deserve. We look forward to welcoming you on board again soon!
Philippine Airlines / Wamos Air
With Wamos Air replacing Philippine Airlines from SYD-MNL to MNL-SYD and originally having premium economy they had 2 of us upgraded into Business class and the other 2 passengers were in Economy. It took such a long time to get the money which was originally meant to be given at the gate before boarding but wasn't actually given until we arrived in Manila with 1 ground staff waiting for us to guide us through arrivals.
Flying from MNL-HND to HND-MNL was a great flight but only having one toliet in Economy which was at the very back of the plane. We would be at the back of the plane for very long time and made it hard for staff to work at the back as there was so many people waiting to go to the bathroom.
From MNL-SYD, the bag weighed 33kg and made us move 1kg into another bag. It was so chaotic as we had to get the bags checked for drugs as per Australian regulations and checked again for weight. It would be nice to know that the maximum for the bags is 32kg
7 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Charlene! Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us improve the service we provide to our passengers.
We sincerely apologize for the delay in processing your compensation for the Wamos Air flight. We understand how frustrating this must have been, and we are taking note of this to ensure a smoother process in the future.
We’re also glad to hear you had a great flight on MNL-HND-MNL, but we understand that having only one lavatory in Economy was inconvenient. Your feedback is valuable, and we will explore ways to enhance passenger comfort on these routes.
Regarding the baggage allowance from MNL-SYD, we regret any confusion. The 32kg limit per piece is in place for safety and handling of our baggage loaders, and we will work on clearer communication to help passengers prepare in advance and avoid unnecessary inconvenience. For more information on our baggage allowance, you may head on over to our website, as the limit is specified per flight route and fare class: www.philippineairlines.com.
Please know that we have noted all your concerns, and we are committed to making the necessary service enhancements to improve overall passenger comfort and satisfaction. We hope that, despite your experience, we have the opportunity to restore your confidence in us. We look forward to welcoming you on board again for a better and more seamless journey.
Thank you for flying with us, and safe travels!
Booking award travel on PAL
Every time I try to book an "award" ticket on PAL they come up with some reason why I can't use miles on a specific flight. First off, their website is horrible to use and find info. Once you have wasted your time trying to navigate that nightmare, they inform you that you have to call AND complete a form??? WTF??? So, I bit the bullet and called only to have their CS person inform me that of the 35 business class seats available on the 777ER, only 4 of them are allocated for MM awards and there are NONE available (this is 3 months in advance of the flight). WHAT A TOTAL SCAM. So, after years of travel on PAL to accrue miles for award travel, the miles are unusable. Avoid this airline at all costs. They dupe you with lower priced business class tickets but their business class is really not good at all (old planes and worn-out seats) and the supposed benefit of accruing mileage turns out to be worthless. I'm done with PAL.
22 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Drew. Thank you for taking the time to share your concerns with us. We understand your frustration regarding the challenges you faced with booking an award ticket through our Mabuhay Miles program.
For matters related to mileage redemptions, you may directly coordinate with our Mabuhay Miles team through their official Facebook page or on X (@PALMabuhayMiles). They’ll be happy to assist you further with your inquiries and guide you through the redemption process.
Additionally, should you require more assistance, you may reach out to our Wecare team via email at wecare@philippineairlines.com. Once you’ve sent your concern, they will provide a case reference number and guide you through the next steps.
We greatly value your feedback, as it helps us identify areas for improvement, including our processes and the overall experience for our loyal passengers. While we regret your disappointment, we hope we can earn back your confidence in the future.
I’ve flown with pal many times but…
I’ve flown with pal many times but recently flew with philippine airlines again during jan 2025. In economy class, it was terrible. Check in was a mess and took around 1.5hours bec despite online check in, you still had to line up in the same line as those who havent, so it was pointless. Personnel also said different things so it was confusing. There was no inflight entertainment.. there was but you have to use your phone and it just kept loading so basically none. Some seats had tvs. Overall not a good experience.
A few days after, i flew business class. Check in was faster. Lounge was new but not great. Plane was small. Didnt have inflight entertainment but again on phone. I asked about it then they offered an ipad.. but flight attendant forgot. Had to ask twice for it. I also asked for water with the assigned attendant and it was also forgotten. I was already in business class and service was still not good. We were only 12 in that cabin.
Overall i wouldnt recommend this plane. I take it just bec of the flight time.
19 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Eri. Thank you for taking the time to share your experience with us. We truly value your honest feedback and deeply regret that your recent flights did not meet your expectations.
Regarding your concern about inflight entertainment, we’d like to clarify that the availability of these features may vary depending on the destination and the specific aircraft assigned to the flight. We understand how important this is to your travel experience, and we have taken note of your feedback to share with our teams for service improvements.
We also apologize for the delays and lapses in service that you encountered during your flights. This is certainly not the level of care and efficiency we strive to deliver to our passengers, especially in business class. Rest assured that your comments regarding the check-in process, lounge experience, and onboard service will be relayed to the concerned teams as part of our commitment to ensuring overall passenger satisfaction.
We hope that despite these challenges, we’ll have the opportunity to welcome you onboard again and provide you with a smoother and more enjoyable journey in the future.
Always frustrating experience with PAL
2025 and still worst customer care. Cares only for profit at the expense of customers. Or probably it's just me and my family who are the unfortunate victims of PAL. We had previous unfavorable incident with PAL 2 years ago which was never resolved and we wasted a lot of money & tears. We tried to give PAL another go this year but guess that was a major foolish decision on our part. Slap on our face like telling us "you never learned your lesson."
My husband's flight from manila to seattle was supposed to be at 10:35pm last January 5th. He was at the airport more than 3hrs before the flight for check-in (and this was booked already way ahead of time, he was not a chance passenger). When he arrived at the counter, he was told to wait. He waited until 10:35pm! Meaning he missed his flight. Why? Because according to their manager it is their right to bump out passengers during peak season coz the LAW allowed PAL to book more than 10% of its capacity. Tbh, I don't get how this is beneficial to passengers. My husband plus few others were the unfortunate ones who got bumped out without their consent. And sadly, (unless probably you are a prominent person or relative of the airline owner) there's nothing u can do but rant and vent your frustration and anger. My husband was desperate to get into that flight coz he has work next day. Given the situation, he has no choice but to be absent. To add insult to injury or confusion & frustration, the PAL manager was without remorse when talking to them. Insisting that it's the law! He was telling my husband he understood his situation and kept insisting that he go back and read the RULES rather than listening to their concerns. The people were agitated already which was a normal reaction at that time, but rather than pacifying he as a manager was being defensive & unapologetic.
On the other hand, the people in PAL office who helped rebooking (coz my husband really had no choice) were genuinely nice, patient, understanding & sympathetic of the situation of the passengers. But then again, i know this review won't matter coz seems like PAL is used to these complaints. But for customers planning to fly PAL, please spare yourself unnecessary heartache, hassle, stress & financial loss. To those who always had pleasant experience with PAL, good for you. But for me & my family, it's a battle we will never win and the only thing we can do is share our experience for awareness and NEVER FLY PAL AGAIN....
5 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Grace. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience your husband experienced during his flight with us. We understand how frustrating and stressful it must have been, especially given the situation's impact on his work and your travel plans.
We acknowledge that being involuntarily bumped off a flight is an upsetting experience, and we are truly sorry that this happened. While overbooking is a standard industry practice permitted by regulation, we deeply regret the disruption it caused to your husband's plans. It is always our goal to handle such situations with the utmost care and empathy, and we are sorry that your concerns were not addressed in a manner that reflected this.
We are, however, glad to hear that our office staff assisted your husband in rebooking his flight with understanding and patience. We appreciate your recognition of their efforts, and we will make sure they know their support made a difference during this difficult situation.
Please know that your feedback is important to us, as it helps us identify areas for improvement. We will share your concerns with the relevant teams to ensure we continue enhancing our service and communication, especially during peak travel seasons.
We hope that, despite this incident, you will consider giving us another opportunity to restore your confidence in us.
I booked with Philippine Air because
I booked with Philippine Air because, as the national airlines operator, i believed they would have superior customer service to other local operators. Their website boasts of their Customer Service Care. Unfortunately, this isn't the reality. Schedules change and i accept this. Unfortunately, Philippine Air doesn't inform passengers when there is a scheduled change. So you make your travel plans believing you are in safe hands, when in reality they don't care about their customers. Maybe it will be better when i actually manage to fly with them? They have offered alternative flights but they fail to understand what they have offered doesn't work with the other flights and hotels booked. I will now suffer financially and suffer a shorter holiday all because they don't communicate schedule changes to paid flights. They make me incur extra costs this time but i won't fly with them again. "Failure to perform service including schedule changes" is in the Notice of Incorporated Terms.
4 januari 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, David. Thank you for taking the time to share your feedback. We truly understand how frustrating it must have been to experience these disruptions to your travel plans, and we sincerely apologize for the inconvenience this has caused.
We’d like to clarify that we usually send out notifications about schedule changes through the contact information provided in the booking. If your ticket was booked via a travel agency, the notification is sent to the agency to relay the updates to you. To help avoid this kind of issue in the future, we encourage passengers to ensure their booking includes active and updated contact details. This way, we can reach you directly for any important updates regarding your flight.
We appreciate your trust in choosing us and are disheartened to hear that we fell short of your expectations. Please know that your feedback has been noted, and we will share this with our team to help us improve our communication processes moving forward.
Once again, we are truly sorry for the impact this has had on your trip. Should there be anything else we can do to assist you, please don’t hesitate to let us know.
Thank you for bringing this to our attention.
bait and switch
They charged us for business class, then changed the plane and said the new plane does not have business class for the first trip, they compensated us (I did give them one star); however, for the return flight, they cancelled our flight, lied about the reason, changed the plane (no business class), and refused to compensate us. They blamed the cancellation and plane change on the eruption; however, every other airline in the airport flew out on time to the same destination all around the same time.
This airline lies and cheats. I would not recommend and I will never fly this airline again. I would pay double to fly on a different airline.
It's a shame because this is supposed to be the flagship of the Philippines; with this type of behavior from the airline that bears the namesake as the beautiful county, it will only destroy the reputation of the Philippines.
10 december 2024
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Kizzy. We understand how frustrating it must have been when the business class service was unavailable on both your outbound and return flights, and we can imagine the disappointment caused by the cancellation and changes to your flight without the appropriate compensation.
Please know that we strive to provide the best possible service to all our passengers. Your concerns are important to us, should you require further assistance, we encourage you to email us at wecare@philippineairlines.com, including your booking details, so we can address the issue thoroughly.
Once again, we apologize for the inconvenience and appreciate your understanding.
Unmögliche Airline. Diskriminierend!
Unmöglich!
Als westlicher Tourist wirst wird man behandelt wie Vieh. Beim check in werden locals bevorzugt. Ebenso bei der platzvergabe im Flugzeug. Hier werden die nicht locals im Bereich der Flugzeugtoiletten regelrecht zusammengepfercht. Die guten Plätze werden an locals vergeben. Auf Nachfrage nach einem Sitzplatz mit mehr Beinfreiheit für einen 1,90m großen Europäer wird gesagt der Flieger sei voll, was sich als Lüge herausstellte. Würde sowas von einer europäischen Airline gemacht werden, würde man dieser Rassismus vorwerfen. Unser Flug ging übrigens von Manila nach Ho Chi Minh
26 december 2024
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Peter. Thank you for sharing your feedback with us. We sincerely apologize for any discomfort you experienced during your flight. Please know that we are committed to serving all our passengers equally, since we always aim to provide our Heartfelt Service.
Regarding your request for a seat with more legroom, seat assignments are subject to availability, and unfortunately, during your flight, these seats may have already been taken due to high demand. We do offer the option to purchase extra legroom seats up to 24-48 hours before your departure via our website’s Manage Booking feature, which may provide more comfortable seating for future flights.
We truly value your feedback and will use it as a reference to enhance our services moving forward.
Safe travels, and we look forward to welcoming you aboard again soon.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.