China Airlines Omdömen 131

I found the cabin crew to be very attentive, very good natured and with excellent English. Unlike mainland Chinese carriers, well China Southern at least, they had real coffee and served more than a thimble full of red wine. Meals were quite good. Service and entertainment excellent.

I missed my flight due to going to the wrong gate. I called China Air to get a later flight. I was told there were no flight and it would cost TRIPLE for the later flight!!!

Best airline. Best crew best services. Really I had a great experience with @chinaairline.

My experience told me that China Airline is a Bandit controling Airline in which sinaficant for every country to consider to restrict it land to airport.

It wasn't such 'haven't received an incentive', but i was abused by Bandit power for purpose, whilst for Airline to first BS over the fact and then Disavow the fact without any conversation regarding complaint. As well, refuse to conciliation schedule the authority placed to give them the opportunity to review their Bandit deeds. However my request to authority was 'stop bussness and rectify'.

The Bandit spirit Controlled Airline certainly doesn't fit to advance world and to be the reason for every country to consider to restrict China Airline to flight into to ruin the Country peace

Business class Taiwan-London. Very average food, No coffee or tea or wine offered with meal No Drinks trolley ever!
F.As, appeared to be eating in the kitchen area. Level of English poor!
Most disappointing, does not remotely
Compare to EVA Air or KLM. Cabin was half empty !! Avoid Avoid Plane was ok.

Terrible business class product. It does not compare to other asian airlines carriers. Everything felt like economy plus service. Not doing this again!

The customer service experience across China Airlines’ web and mobile platforms is absolutely abysmal. Both are riddled with spelling and grammatical errors — in 2026, this is indefensible when even basic AI tools can auto-correct within seconds. Plus, Taiwan is a major high tech country. All this screams of negligence and laziness rather than any serious attempt at professionalism.

Their website openly misleads users by claiming 24/7 customer support, only to contradict itself seconds later when you scroll down. For regions like Taiwan and the Americas, the supposed “24/7” service vanishes into limited business hours. That’s not a minor oversight — that’s false advertising.

The portal discriminates against desktop users by removing the ability to review or manage travel documents, including passports. This essential function now exists only on their mobile app. Worse, if you add a passport to one device, it doesn’t sync to your others — you must manually re-enter everything. In 2026, this level of tech regression is both laughable and infuriating.

Customer feedback options are locked until after you’ve flown, which makes it impossible to resolve issues beforehand. If you actually want to find a support email, you’ll end up turning to AI just to locate one buried contact link. That’s how hostile the process feels.

As for the flights — no redemption there either. Across all cabins: Economy, Premium Economy, and even Business Class — the catering remains mediocre at best. Order a “special” meal, and you’ll discover it’s the same poor-quality dish served across every tier. Those paying for higher classes are being gouged for the same low-grade food.

To top it off, the flight crew now behave like scripted NPCs — robotic, emotionless, and unwilling to think on their own and critically. Good luck asking for a beverage listed on their special menu, you might get it once, but they'll ignore you or say later and never to arrive. You need to reach out to the cabin chief or supervisor.

If the service is going to feel this automated, then they may as well replace the crew with actual robots and save on payroll. At least machines wouldn’t pretend to care.

And luggage? Expect it to become damaged or "lost'. They don't care if you have luggage tracking tags. Again, they follow the NPC script. Ensure you buy travel baggage/loss insurance.

Yes it's cheaper but you also don't get any service there. If you try there chat AI I will anownse that I don't not understand English and only Chinese. There phone no. in the Philippines does not exist and there phone no. In Denmark is not answering. Forget about them if you expect anything except for the possibly cheapest price.

We flew Business Class on China Airlines (CI074) transferring from AMS on New Year's Eve. Despite the premium fare, the airline managed to lose both of our checked bags.
The most frustrating part? We have tracking devices in both bags showing they are still at AMS airport. We’ve shared this with the baggage team, but we’ve received no updates, no proactive help, and zero empathy.
Their "compensation" policy is an insult: $95 per incident for Business customers. We are three people on vacation in Taipei with absolutely no clothes or essentials. We chose China Airlines for a seamless experience, but this has completely derailed our holiday. Do better, China Airlines.

Overall good experience with China Airlines. Friendly staff, comfortabe seats, and good in-flight service

I am writing to formally complain about the highly inefficient handling of my flight change and refund process by China Airlines and its representatives.

I returned to the China Airlines office in person, completed the flight change, paid the required fees, presented my passport, and submitted the necessary application forms. My identity and documents were fully verified at that time.

Despite this, I was later instructed to contact the Auckland office for the refund and was repeatedly asked to resubmit forms and provide my passport again — information that had already been verified. This unnecessary duplication indicates a serious lack of internal coordination.

In addition, after complying with all requests, I was told that my signature was “incorrect,” even though no specific signature requirements had been communicated beforehand. I normally sign in English, and the lack of clear instruction caused further avoidable delay.

As a result of these procedural failures and inconsistent communication, a straightforward refund has now taken several months. The continued back-and-forth and lack of ownership, including by **Yumiko Shimazaki | Sales Support, The Walshe Group GSA**, has caused significant inconvenience and wasted time.

Ich "durfte" im Crowne Plaza Hotel in Frankfurt seit 2 Tagen die Airline Crew "geniessen". Und dabei ist mein Interesse, jemals diese Airline zu nutzen auf 0,000000 Prozent gesunken. Ein superarrogantes,eingebildetes Auftreten der Luftkellnerinnen ggü Allem und Jedem Eine widerliche Show

Air China is absolutely oblivious to its legal obligations. They cancelled our flight and then proceeded to keep us waiting for 4 days, even though there were seats available on other classes (not talking 1st, but simply premium).

Ridiculous.

Also, an absolute Orwellian experience on board

I have been a loyal customer of China Airlines for approximately 10 years and am a Dynasty Emerald member. This has come to an end because of poor customer service. I flew to Manila twice this year (2025) in March and September. Both times, my checked luggage was not with the priority luggage when I arrived in Manila. I asked the China Airlines representative where my luggage is because I have the priority luggage perk. When my luggage finally arrived on the luggage carousel my luggage was damaged. I contacted China Airlines about this issue, and China Airlines couldn't care less. It is because of China Airlines' poor response to my luggage being damaged and not caring that my luggage was damaged the last two times I flew with them that I will not fly with them anymore

Superb premium business flight today Sydney to London via Taipei. Very attractive cabin, good food and (excellent!) champagne. Crew friendly and attentive. Bags first off carousel too (how often does that happen?!).

Gerade hat mir der Kundenservice in Deutschland wahnsinnig geholfen. Laut FlightNetwork, über die ich den Flug gebucht hatte, war der Flug annulliert und es wurde keine alternative Verbindung angeboten. Ein Stern Abzug gibt es, weil ich natürlich China-Airlines angeschrieben und um Unterstützung gebeten hatte hier aber keine Antwort erhielt. Ich hatte dann eine Frist gesetzt und dann selbst einen alternativen Flug gebucht. Im telefonischen Kontakt mit China-Airlines stellte sich heute raus, dass FlightNetwork nur Falschaussagen getätigt haben. Der Flug ist nicht annuliert. Ich bekomme nun also den zweiten Flug erstattet. Danke dafür. Der Mann am Telefon war wirklich nett. :-)

J’ai récemment eu besoin de modifier un billet retour sur un vol Auckland–Pékin–Rome, et je tiens à souligner la qualité exceptionnelle du service client Air China Europe.
J’ai eu la chance d’être pris en charge par Madame **Sia OU**, une personne particulièrement **gentille**, **professionnelle** et **très compétente**.
Grâce à son efficacité et sa réactivité, elle a géré ma demande directement avec la compagnie aérienne, obtenant un calcul juste et transparent des frais de modification.
Le tout s’est réglé très rapidement pour un montant parfaitement raisonnable, bien inférieur à ce que proposaient les plateformes en ligne.

Je remercie encore **Sia OU** pour son écoute, son dévouement et pour la qualité de la prise en charge.
Je recommande vivement le service client Air China Europe pour leur professionnalisme et leur efficacité

I rarely take time out of my beautiful vacation to leave a review but to prevent others from having this kind of experience I feel that it is my obligation to write this. Never (if at all possible NEVER take China airlines). If you must visit China, there must be other options including Japan air (which is fabulous). This literally was the worst airline I’ve flown in my lifetime anywhere in the world …(for many reasons). The staff were the very worst reason why everything crumbled into dust. Hostesses Yancey Huang and Grace Lin were absolutely the most ungracious staff in a position where hospitality is key. Anyone can be replaced by them and even my gardener would be much better. They said “NO” to everything I asked for. I couldn’t go the bathroom in the front of the plane even though I paid for that privilege…instead, they stuck me in a que of 10 people long (at the back of the plane). The food is nothing more than atrocious. It’s pretty difficult to describe this experience because for me…I am one of the most hospitality driven, concierge-centric doctors in all of Los Angeles. If it’s cheaper to take @chinaair, then don’t take it. The reason you don’t know of it is because it’s a low (low) grade airline with staff that absolutely hate their jobs…therefore it’s their responsibility to make you wish you chose another airline. How can I rate this experience lower? Maybe we should have taken a private plane home. A bus on the ground home, would have honestly been better. My husband is very even tempered. He was so upset that he took a strong sleeping pill to forget this whole experience even occurred. Hey @chinaairlines we actually DO have a choice. Never will we choose you again. In the end of this argumentative conversation, Aina Chin, a so called (manager) came over. She wanted to find out the details of my negative experience (not at all interested in making things right, but instead keeping everyone’s job safe). During the course of our conversation she actually said that I threatened to stab the staff with a butter knife. She then presented a formal declaration in front of everyone on the plane that I was on warning for imminent harm to the staff, (because no such threat was made). This happened because in a communist country, you loose the freedom to say how you feel…tell people what’s right from wrong. They believe that you are their guest (even though you’re their paying patron). They feel they are doing you a favor, instead of the other way around (you are a paying patron). An interesting turn of events on this flight is that they knew I was writing this review with people’s names so in retaliation, they all came to my seat to give me a verbal warning (very loud and in front of many passengers, that I threatened to stab the staff with a butter knife. This never happened (of course) and it was used as a routine scare tactic to ensure you will not leave this review about your horrible experience and never say anything about their behavior. I was very plainly threatened at my seat that I was a danger to the staff and people on the plsne without cause of any sort, as a way to control me. @chinaair Americans live in the land of the free. Maybe you should just shuttle people around China and not go anywhere else. @chinaair this was absolutely repugnant hospitality. In fact, hospitality doesn’t exist on this airline. No thank you Yancey Huang and Grace Lin. Absolutely no thank you Aina Chin. They wouldn’t let me take pictures of their badges for “reasons” they couldn’t explain (pretty sure I understand). Never again.

SCORRETTEZZA TOTALE
Prenotato in gennaio 2025 dei voli per dicembre 2025.
La compagnia annulla la prenotazione non offrendo alternative in settembre 2025.
La stessa compagnia al momento dell'annullamento offre dei voli sulla stessa tratta ad un prezzo circa doppio.
Se vuoi volare devi ricomprare il biglietto al nuovo prezzo.
ad oggi ancora non sono arrivati i soldi del rimborso.

Per andare a Tokyo da Malpensa partendo 31 ottobre acquistai i biglietti a giugno, 2172 eur, a inizio settembre modificano il piano di volo rendendolo inaccettabile causa scalo a Shanghai di 31 ore al ritorno; chiedo il rimborso e mi offrono 1044 eur LADRI ! Faccio ricorso tramite l'agenzia Gotogate e da allora fanno solo muro di gomma. State alla larga da questi truffatori mascherati da compagnia aerea !!