To start with ... what I like about PAL, the customer service over the phone were very patient, helpful and knowledgeable. They know how to troubleshoot concerns/issues. UPDATED REVIEW BASED FROM... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If i could give this airline a zero i would but there is no rating for that. Lets start with the switching of planes, when you pay for extra legroom and they switch to smaller planes and you dont get... Se mer
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Baggage not transferred to connecting flight. Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne. My checked baggage was n... Se mer
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I'm trying to help make others aware of the lack of customer care with PAL. We've been waiting 4-months with no resolution on a refund. Vague updates and no reassurance of fixing it. This is a direc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Kontaktuppgifter
Pasay, Filippinerna
- philippineairlines.com
1,5
Mycket dålig
507 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
La meilleure compagnie d’avion aux…
La meilleure compagnie d’avion aux philippines, des prix attractifs, des avions toujours à l’heure. Nous étions en avance à l’aéroport ils nous ont mis sur le vol précédent le notre gratuitement sans qu’on ne demande rien. De plus j’ai oublié mon passeport dans l’avion, j’ai contacté leur support via WhatsApp qui m’a répondu très rapidement et on geré la situation de À à Z. Mon passeport avait été envoyé sur une autre île, ils me l’ont ramené sur la mienne le jour d’après. J’ai pu le récupérer sans aucun problème. Je recommande cette compagnie pour vos vols aux philippines.
13 maj 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Max. Thank you for sharing your experience with Philippine Airlines. We are grateful for your kind words and recommendation.
It is heartening to know that our team was able to assist you throughout your journey, from accommodating you on an earlier flight to helping recover your passport. We understand how stressful it can be to leave an important document behind, and we are glad our support teams were able to coordinate its safe return smoothly.
Your recognition of our service, punctuality, and customer support means a great deal to us. Feedback like yours inspires our teams across different stations to continue delivering the level of care and assistance our passengers deserve.
We look forward to welcoming you onboard again on your future travels across the Philippines.
Worst airline ever
Worst airline ever! PAL - Plane Always Late - never changed, never improved, still cellar dweller. Dave Hizon, are you still with PAL? You should be FIRED!!!!
11 juli 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, VIC. Thank you for taking the time to share your thoughts with us. We are sorry to read about your experience and understand how disappointing this must have been for you, especially when your expectations were not met during your journey.
We would really like to review what happened in more detail, but we do not have enough information here to properly look into your case.
If you are open to it, kindly reach out to us through wecare@philippineairlines.com or send us a message via our official Instagram and X accounts @flypal. Our team will be ready to take a closer look and assist you further.
We appreciate you bringing this to our attention, and we hope to have the chance to better assist you in the future.
Es hat immer alles gepasst
Es hat immer alles gepasst, noch nie Probleme gehabt und immer unglaublich freundliches Personal! Vom check-in bis zur Cabin Crew war alle immer super ! Nett und freundlich, sehr zuvorkommend und hilfsbereit. Gibt nichts besseres von Manila nach Dumaguete City . Nicht alles high tech aber großartig, danke und bis bald Philippine airlines!
12 maj 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Dirk. Thank you very much for taking the time to share your experience with Philippine Airlines.
We are glad to know that your flights from check in to cabin service have consistently met your expectations and that our team was able to take good care of you throughout your journey between Manila and Dumaguete City. It is always meaningful for us to hear when our colleagues are able to provide friendly and helpful service at every step of the journey.
We appreciate your trust and your continued support. We look forward to welcoming you on board again soon.
changing and cancelling all the time
This airline constantly changes or cancels flights without getting any information or refunds. They'll send you 10 emails to confuse you further. Absolutely dismal. I am waiting for a refund for months now. We had to re-book for different dates and now they have canceled again. My friend is stuck in Philippines. connecting flight is now also in jeopardy and nobody to speak to at the airline. The absolute worst airline. Avoid if you can.
8 maj 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Thank you for bringing this to our attention, Lois. We sincerely apologize for the frustration and inconvenience caused by the flight changes, cancellation, and the delay in your refund, especially considering the impact this has had on your travel plans and your friend's journey.
We would appreciate the opportunity to review your concern further and assist you directly. Kindly share your flight details through our Instagram or X account at @flypal so we can look into this further.
Thank you again for taking the time to share your experience with us.
Useless
Rude, incompetent little foes. Spent 30 minutes in check in line waiting for a broken printer and their attitude was way too casual.
6 maj 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Thank you for bringing this to our attention, Marnu. We understand how frustrating it must have been to experience a long wait at check-in due to equipment issues, especially when the situation did not seem to be handled with the urgency you expected.
Your feedback is important to us, and we would appreciate the opportunity to review your experience further. Kindly share your flight details through our contact page at flypal.com/contactus so we can look into this matter in detail.
We appreciate you taking the time to share your experience and hope to provide you with a smoother journey in the future.
Airline cancelled flight - 2 years later still no refund
The airline cancelled part of my itinerary before departure, making the trip impossible. I contacted them in advance, and they confirmed in writing that I am entitled to a full refund.
Nearly 2 years later, the refund is still not resolved.
Instead, I’ve been stuck between Philippine Airlines and Booking.com, with both sides shifting responsibility and no outcome.
Despite written confirmation from the airline, the case remains unresolved after 40+ emails.
Based on this experience, I strongly recommend avoiding Philippine Airlines. If something goes wrong, you may not get your money back.
3 maj 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Nicolas. We recognize your concern and regret the inconvenience you have experienced. We understand the frustration caused by the unresolved refund and the communication challenges you have faced.
We want to assure you that we are committed to helping you resolve this matter. Since TrustPilot does not allow private communication, we kindly ask you to reach out to us through our official Instagram and X pages @flypal. This will allow our team to review your booking, refund details, and case history so we can provide the appropriate support and investigate further.
Thank you for bringing this to our attention.
I am extremely disappointed with the…
I am extremely disappointed with the service from Philippine Airlines.
I didn’t want to escalate this publicly, but after two months of no resolution, I feel I have no other choice. I have been trying to get my refund for the past two months, and all I’ve experienced is being passed from one department to another with no clear answer.
079-5066969720 ticket number
7TEG3Z
PR654
My flight in February was turned back midway, and I was assured that I would receive a full refund. I even received confirmation via email stating that I am eligible for the full refund. However, despite multiple follow-ups, there has been no progress.
Every week, I speak to a different call center agent, and each time I have to explain the entire situation again. Unfortunately, no one has been able to provide a proper update or solution.
This level of service is extremely frustrating and unacceptable. and I strongly urge the airline to improve its customer support so others do not go through the same experience.
28 februari 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Thomas. Thank you for bringing this matter to our attention and for sharing the details of your experience.
We recognize how frustrating it must have been to follow up on your refund over the past two months, repeat your case to different agents, and not receive a clear update despite having confirmation of your eligibility. Being redirected without a definite answer creates uncertainty at a point where you expect clarity and continuity.
We are here to assist you and ensure that your concern is properly addressed.
Upon review, your refund has already been processed and transmitted to your travel agency. Our Refunds Team has also sent you an email confirming this and advising you to coordinate directly with your agency for the release and completion of the refund on their end.
Refunds issued through travel agencies are completed via the original point of purchase, which is why coordination with your agency is required at this stage. They will be able to provide you with the final status and timeline for the credit back to you.
If you need further assistance or if there are any difficulties in coordinating with your travel agency, please let us know so we can continue to support you.
We remain here to assist you.
Philippine airlines lost my 55 liter…
Philippine airlines lost my 55 liter bag and was never able to trace my bag from the point when they lost it on march 30 to april 16. I then immediately started a lost bag claim at manila airport, at which I followed every direction they provided, as drawn out amd difficult as it ended up being. After a week or so, I filed a reimbursement claim for a value of 1,650.00 USD where they wanted receipts of ALL purchases within that bag, which is absurd as those items were purchased over a period of 5 years. I was told it is fine if there are no receipts and to note that on the reimbursement form for the claims departmemt to review. Honestly I cannot think of many people who would keep receipts dating back that far, s who anticipates losing their bag while traveling. After a week of radio silence from the claims departmemt, they come back with an offer of 150.00 USD. Utterly disgraceful and some of the worst business practices I have witnessed on account on philippines airlines part. Do not ever fly through them, if I could give zero stars I would.
16 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Caleb. Thank you for sharing your experience regarding your lost baggage and the handling of your claim.
We understand the frustration you felt throughout the process, particularly the time it took to trace your baggage, the documentation required for your claim, and your concerns regarding the final assessment provided. We recognize the impact this situation had on your travel experience and the inconvenience caused while you were waiting for resolution.
We will be sharing your feedback with our baggage claims team for further review.
For proper handling and to ensure your concerns are addressed accurately within the correct process, we highly encourage you to continue correspondence through the existing email thread with our baggage claims team. This allows your case to be tracked directly and reviewed in detail by the office handling your claim.
We appreciate you taking the time to share your feedback and remain committed to reviewing and improving our baggage handling and claims process.
Not happy with the Customer service at…
Not happy with the Customer service at the Airport.
We were supposed to fly with a different airline from Melbourne to Osaka but unfortunately that got cancelled. We booked with Philippines Airlines 10 hours before the flight time. Knowing theres a 18 hours transit, we did not had enough time to apply for a transit visa.
We just arrived at Manila airport, went to the customer service desk, explained everything with a hope they would accommodate us with something for 18 hours. Not just they were clueless but Instead they simply said we can't help you, you have to stay in the transit lounge on benches. The lounges only allow 3hours max(Paid).
We have returned flights all confirmed with PAL but they have no services for Transit passengers unless you are from certain country.
Disappointed!!
15 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Adeel. Thank you for sharing your experience regarding your transit in Manila on your journey from Melbourne to Osaka.
We recognize the disruption you experienced after your original flight was cancelled and the need to rebook your journey at short notice, resulting in an extended layover in Manila. We also understand your concern about the guidance provided at the airport and the challenge of managing a long wait in transit conditions.
We understand your expectation of receiving assistance upon arrival, especially given the length of your layover and the circumstances of your travel disruption.
Transit arrangements in Manila are subject to immigration entry requirements, visa conditions, and lounge access eligibility, which vary depending on each passenger’s travel situation and booking details. In cases where entry into the country or lounge access is not applicable, passengers are required to remain within designated transit areas in line with airport regulations.
We will be sharing your feedback with the relevant teams for review, particularly on passenger guidance and support during irregular travel situations and short notice rebooking scenarios, to help improve clarity and consistency at the airport.
To allow us to review your case further, you may reach us through our official Instagram or X accounts at @flypal, or via email at wecare@philippineairlines.com. Kindly include your booking details so we can review your case further.
We appreciate you taking the time to share your feedback and remain committed to improving the experience of passengers during disrupted journeys.
Very disappointing experience with…
Very disappointing experience with Philippine Airlines.
On February 20, 2026, I had a flight from Cebu to Siargao (PR2374), which was cancelled due to adverse weather conditions. I fully understand that safety must come first, and I do not question the cancellation itself.
The issue is what happened afterwards. No meaningful alternative solution or real assistance was provided. I was left completely on my own to manage the situation, forced to rebook flights, cover additional accommodation, meals, and transportation costs, and also lost subsequent flights I had already booked.
Despite clearly explaining the financial and logistical impact, the airline only refunded the original ticket and refused any form of compensation or even a basic goodwill gesture (voucher, credit, etc.).
I understand the concept of force majeure, but there is a clear difference between an unavoidable cancellation and the complete lack of customer support afterwards.
Situations like this are where an airline truly shows its level of service, and unfortunately, this experience fell far below expectations.
I will carefully reconsider my options before choosing this airline again.
20 februari 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Emanuele. Thank you for sharing your experience on your flight from Cebu to Siargao on PR2374.
We understand that your flight was cancelled due to adverse weather conditions prioritizing passenger safety. We recognize the level of disruption this situation created for your travel plans, including the need to manage rebooking, accommodation, meals, transportation, and the loss of your onward flights. We also understand your concern regarding the level of assistance provided after the cancellation and the challenges you faced in arranging alternative travel.
Flight cancellations due to adverse weather are considered force majeure events. In situations classified as force majeure, support is provided in accordance with established policies, and certain additional expenses such as accommodation, transport, and missed onward bookings are not covered under these conditions.
If you need further assistance, you may reach us through our official Instagram or X accounts at @flypal, or via email at wecare@philippineairlines.com. Kindly include your booking details and supporting information so we can review this further.
We appreciate you taking the time to share your feedback and remain committed to improving how we support passengers during operational disruptions.
Avoid…
They are upgrading system is the worst they tell you if the bid is successful or not after you’re in the air for the second flight and they make you open your checked in luggage during your connection in Philippines to ensure there is no battery power devices. This is done in Manila when I was taking a flight from Tokyo to Melbourne absolutely ridiculous delayed our flight stressed us.
14 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Dec. Thank you for sharing your experience regarding your journey from Tokyo to Melbourne, particularly your observations on the upgrade process and the baggage handling during your connection in Manila.
We recognize how concerning it must have been to receive the result of your upgrade bid at a stage where it no longer supported your travel planning, especially while already en route. We also understand the stress of managing your connection under circumstances that caused delay and uncertainty.
Please be assured that we are here to assist and to review the details of what took place during your trip.
Our upgrade bidding system is designed to process offers closer to departure, depending on seat availability and operational conditions. However, the timing of notifications should still allow passengers to reasonably anticipate their cabin experience. Your feedback provides valuable insight into how this is currently experienced.
We will be reviewing both the upgrade process and the circumstances surrounding your connection in Manila with the relevant teams to better understand what occurred.
To allow us to look further into your specific case, you may reach us through our official Instagram or X accounts at @flypal, or via email at wecare@philippineairlines.com. Kindly include your booking details and any additional information that will help us conduct a thorough review.
We appreciate you taking the time to bring this to our attention and remain committed to improving the overall travel experience we provide.
Unintelligent airline
Flying out of Manila on flight 116 to Vancouver Canada. Went through screening and had to wait in a long line just to sit. Once on the gate area not allowed to use bathrooms or bring water through. Forced to leave area to get a water that can not be brought back into seating area. Bathrooms are also outside of seating area and you are requir d to be x rayed again to return to your seat. If you are a solo traveler you will need to have your carey on screened again to get to your waiting seat. What kind of fool came up with this lunatic ideal. We were all already screened as are the retail shops. Would never take your flight out of Manila again. Worst airline ever and simply unintelligent people in charge that came up with this.
In reply to your answer. I live in Vancouver and have flown out and back from several countries. No other country does what you do. If your airport vendors are not secure to sell me water then why arre they there. I have always been able to use the bathroom and bring water from inside the airport vendors on to the plane headed back to Canada. People that need to taake meds are now required to leave their seat and it they are a lone traveler lose their seat to get a drink. Your policy is not Canadian and is solely your choice.
11 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Richard. We regret to hear about the inconvenience you experienced during your departure from Manila on Flight 116 to Vancouver. We understand how difficult it can be to face multiple screenings and restrictions when you simply wish to rest, access facilities, or purchase refreshments before your flight.
Please allow us to clarify that these procedures are not unique to Philippine Airlines. They are security directives mandated by the Government of Canada for all flights bound for Toronto and Vancouver. The additional screening at the boarding gate, restrictions on liquids and gels, and re-checks when exiting the cordoned area are required to ensure the safety and protection of all passengers. Philippine Airlines is obliged to comply with these international aviation security standards.
For more information on these requirements, you may visit flypal.com/securitycheck.
We sincerely appreciate your patience and understanding, as these measures are in place to safeguard everyone onboard. Your feedback is important to us, and we will continue to work closely with airport authorities to make the process as smooth and comfortable as possible.
I using Philippines airlines bad experience
I using Philippines airlines from Melbourne to bkk and return in business class was very messy and not worth paying for it.
*Chick in at bkk airport I was waiting 1.30 hours to get checked in .
*At the plane business class not really full.
* toilet seems for all classes.
*Food very basic.
*drinks cheap wine .
Next trip will probably not use Philippines airlines again.
6 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Sam. Thank you for sharing your experience with us. We understand your concerns regarding the extended check-in time in Bangkok and aspects of your Business Class journey that did not meet your expectations.
We would appreciate the opportunity to review your experience in detail and assist you directly. Please reach out with your flight details through our contact page at flypal.com/contactus so we can look into this further.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience on your next trip.
I would strongly recommend avoiding…
I would strongly recommend avoiding this airline. First-class scammers. They change weight categories for flights, and the scales for suitcases and bags are not properly calibrated, so you automatically end up paying extra. Without noticing, I almost paid for 12 kg when it should have been 6 kg. So, do not choose this airline!!
Oh, and to make matters worse, the flight was also canceled. As a result, I lost an additional €500 on unused hotels, a canceled boat trip in Coron, and having to book an extra hotel.
4 april 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Thank you for sharing your experience with us, Sven. We understand how frustrating this must have been, especially with the unexpected baggage charges and the subsequent flight cancellation, which disrupted your travel plans and led to additional expenses.
We regret the inconvenience you encountered with the baggage weight assessment. While weighing is conducted using calibrated equipment and standard procedures, we acknowledge that discrepancies may occur and appreciate you raising this concern. We also recognize the disruption caused by the flight cancellation and its effect on your trip.
We would like the opportunity to review your concerns further and see how we can assist. Please reach out to our customer care team with any supporting details through the following channels:
Instagram and X: @flypal
Email: wecare@philippineairlines.com
We appreciate your feedback and the opportunity to address your concerns.
Excessive Excess Baggage Charge
UPDATE
To their credit I did get a response and a credit for future travel covering less that 1/3 of my outlay. I DID NOT take that up as I am unlikely to travel with Philippine Airlines again due to this extra charge on a gift from work colleagues.
I am still aggrieved so deserving of this update to show how these things can pan out. I have spent far more than $400 in battling this wrongful charge to no avail and I will not stop sharing my plight to all and sundry. People need to be very AWARE. Always check and never believe the reading that you might get. I'd love to hear from anyone who has been through a similar experience. This surely cannot be an isolated case!!
ORIGINAL REVIEW
I was wrongly charged $400 for excess baggage on a Business Class flight (midnight I might add) and found out later that they had overweighed one of my packages as 16kg which was actually only 2.26kg. Lightweight right? Despite trying to show proof of this when i got home, they will not entertain any error on their part. I have been skinned and will not fly with them again.
If not for this unsavoury experience, I would keep flying with them as i have traveled many times on business before
15 december 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Peter. Thank you for sharing your experience with us. We understand how concerning it must have been to be charged for excess baggage under circumstances that you believe were inaccurate, especially after taking the time to verify the weight on your end. Situations like this deserve careful review, and we take your feedback seriously.
Baggage assessments at the airport are based on calibrated weighing equipment and standard procedures observed at the time of check in. At the same time, we recognize that discrepancies may arise, and when they do, they merit proper evaluation with supporting details and documentation. Your concern regarding the weight variance and corresponding charge is something that our team can look into more closely.
We would like to assist you further and ensure that your case is reviewed appropriately. To help us do this, you may reach out to us through the following channels:
Instagram and X: @flypal
Email: wecare@philippineairlines.com
Kindly include your booking details, baggage receipt, and any supporting documents you may have so our team can conduct a thorough assessment.
We value your continued trust, especially as a returning business traveler, and we remain here to support you in resolving this matter.
Urgent unresolved lost luggage
I am writing to formally follow up on my unresolved lost luggage claim, which has now been outstanding for over four months.
Despite my patience and multiple follow-ups, I have not received any meaningful update or resolution from the Bangkok (BKK) luggage team regarding my case. This delay is unacceptable, and it has caused significant inconvenience and distress.
I have allowed ample time for your team to investigate and resolve this matter in good faith. However, as there has been no progress, I must now escalate the situation.
Please treat this email as my final formal notice. If I do not receive a clear update and resolution within the next 7 days, I will proceed with legal action against Philippine Airlines. My lawyer has advised me to send this final communication before initiating further steps.
I urge you to prioritize my case and provide:
• A clear update on the status of my lost luggage
• A timeline for resolution
• Details of compensation or reimbursement
Please respond urgently to avoid further escalation.
12 december 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Guekly Hoeur. Thank you for taking the time to share your experience regarding your unresolved baggage concern. We fully understand how prolonged uncertainty around a lost item can be distressing, especially given the time that has passed, and we recognize the urgency of your request for clear updates and resolution.
Please be assured that your case is currently under active review. Our team has already reached out to you via email to provide assistance and to continue the coordination required to move your case forward. We encourage you to continue corresponding through that channel so that all updates, documentation, and next steps can be handled directly and without delay.
Your feedback and escalation have been noted with seriousness, and the matter has been endorsed to the appropriate teams for thorough handling. We are closely monitoring the progress of your case to ensure that it receives the attention it requires.
Rest assured that we remain here to support you throughout this process. Should you have additional concerns or require further clarification, you may include them in your ongoing email communication, and our team will address them accordingly.
Pal needs more Trinnie in the house
I got assisted by the agent name Trinnie, she rebooked my ticket that Pal cancelled due to the war. I got the first agent before her it was unsuccessful rebooking then I got Trinnie who was so friendly and she sound energetic that she even shared the vibe. Thanks Trinnie
21 mars 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hello, Kate. Thank you for sharing your experience. We are glad to hear that Trinnie was able to assist you with rebooking your flight and made the process pleasant.
We will share your kind words with Trinnie and the team, as recognition like this motivates our staff to continue providing friendly and energetic service. Your feedback is truly appreciated, and we look forward to welcoming you on board again soon.
Total Incompetence and Broken System
Total Incompetence and Broken System
We flew Perth to Manila on 25 Dec 2025. Due a problem with Perth’s baggage handling our bags did not get on our flight. Baggage Report submitted that day.
Perth got our bags to MNL (via Singapore) in an impressive 22 hours. It then took PAL 60 hours to get our suitcases the 12 km to our hotel and delivered them at 2:30am.
11 weeks after submitting all of the requested paperwork, I still have not been reimbursed for the few clothes I purchased. Repeated hastening by me only resultes in an email from Customer Service to the MNL Baggage Dept, which they constantly ignore.
25 december 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Fred. We regret the inconvenience caused by the delay in delivering your baggage and the delay in processing your reimbursement. We understand how frustrating this must have been, especially given the lack of timely updates.
We want to make sure your case receives the proper attention. You may reach out to us on Instagram or X account (formerly Twitter) at @flypal, or you can follow up directly with our Baggage Assistance Team at flypal.com/baggage-assistance, who can review the status of your reimbursement and provide more specific updates.
Your feedback is important and helps us identify gaps in how we handle baggage concerns and compensation requests. Thank you for raising this to us, and we appreciate your patience as we work to improve these processes.
My luggage have been missing for over 4 months
We have been dealing with Philippine Airlines for over 4 months regarding our lost luggage, and the level of incompetence is shocking.
We have submitted the claim form three times, yet there has been zero progress and no compensation. Every follow-up is met with the same excuse—that the Bangkok baggage team has not responded. This is not a customer problem; it is an internal failure, and passing blame like this is unacceptable.
As business passengers, we expected professionalism. Instead, our holiday was completely ruined by poor handling, lack of accountability, and endless delays. No ownership, no urgency, no resolution.
At this point, it feels like deliberate stalling rather than customer service.
Avoid this airline if you expect reliability or basic responsibility when things go wrong.
12 december 2025
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Lie Vish. We sincerely apologize for the difficulties you've experienced with your missing baggage and for the frustration caused by repeated claim submissions without timely updates. We understand how upsetting and inconvenient this has been, and we regret the stress it has caused.
Please be assured that we are actively following up on your case to gather updates and escalate it as needed to ensure a resolution.
We truly value your feedback as this helps us improve our services, especially in handling baggage concerns and compensation processes. Thank you for your continued patience and understanding as we work toward a resolution.
Abysmal booking user interface-website…
Abysmal booking user interface-website just freezes at the payment part. Calling phone support and pricing is different (more expensive). Awful customer experience
13 mars 2026
Omdöme utan inbjudan
Svar från Philippine Airlines
Hi, Gadjo. Thank you for sharing your experience with our website and phone support. We understand how this can be frustrating and we are here to assist.
To help with similar issues, you may try the following steps:
- Clear your browser cache or try a different browser before accessing the booking page.
- Ensure your internet connection is stable during payment.
- If payment still fails, attempt booking using another device or our mobile app.
If you need direct assistance with your booking, our team is available through any of our channels: flypal.com/contactus. We have also shared your feedback with our technical and pricing teams to review and improve the booking experience. We hope your next booking experience will be smooth and seamless.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.