Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Se mer
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Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Se mer
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I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks. I was... Se mer
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Företagsinformation
Skrivet av företaget
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Kontaktuppgifter
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Storbritannien
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,3
Utmärkt
403 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service
Bought muddy paws stormguard coat. Delivered on time even during postal strike. Good service thank you
19 december 2022
Omdöme utan inbjudan
Svar från Petshop Direct
Thank you for your fantastic review. We really appreciate your business and hope to see you shopping with us again soon.
Kind regards,
Petshop Direct Team
Excellent service
I spoke to a very helpful gentleman over the phone about getting a delivery before Christmas. Product arrived in good time and my dog loves her toy!
23 december 2022
Svar från Petshop Direct
It’s lovely to hear you had such a positive experience with us. Thank you very much for your feedback!
Kind regards,
Petshop Direct Team
Poor Customer Service, wrong item sent
I ordered 2 dog coats size small, and was sent 1 small dog coat and 1 large dog coat. I tried several times to call but had no answer, so I posted the coat back at my own expense. I have today received a message with an amended invoice refunding me the cost of the coat. No apology, no explanation, no refund of postage. I'm disappointed and will never use Petshopdirect again. Amazon may not pay their taxes but they give a much better service.
17 december 2022
Svar från Petshop Direct
Dear Heather.
Thank you for your feedback. We are sorry for this issue. The large jacket sent in error was packed accidentally in a wrong bag received from the manufacturer. It could be a manufacturer error, something we are investigating still.
Regarding calling us. We are trying our best to respond to as many calls as we can. Because of the recent Royal Mail strikes and delays, we’ve had an increased number of call, and this has impacted our ability to take all calls.
We always recommend contacting us by email for a quicker response. In your case we've did not receive any emails from yourself.
The order you've placed with us had a few items and only one has been returned which has been refunded. The shipping charge paid initially for faster delivery is not refundable.
If you have any other question, please contact us at info@petshopdirect.co.uk rather than calling us as we operate normal hours.
Have a great Xmas ahead.
Best Regards
Petshop Direct Team
I have not received my order yet
16 december 2022
Svar från Petshop Direct
Dear Susan
Thank you for your feedback. We are sorry for the delay. The parcel is still in transit with Royal Mail currently at Milton Keynes sorting office. The recent Royal Mail strikes had an massive impact on the delivery times. We apologise for any inconvinince created.
Have a great Christmas Festive Season ahead.
Petshop Direct Team
Absolutely shocking I ordered this…
Absolutely shocking I ordered this spray for an emergency and it’s been two weeks
I have had no updates where it is
I need it to come
7 december 2022
Svar från Petshop Direct
Dear Miriam. Thank you for your feedback. The parcel has been dispatched as normal but it still with Royal Mail. The recent Royal Mail strikes have affected the delivery times. It seems the Scotland postcodes are the most affected.
We are really sorry for the delay.
Petshop Direct Team
Order received quickly
Order received quickly, will know if dog is kept dry by her new mac when it rains! It was a very reasonable price.
3 december 2022
Svar från Petshop Direct
Thank you for taking your time to leave your feedback. We hope to see you again in the future.
Kind Regards
Petshop Direct Team
Easy to find what I required
Easy to find what I required, order and came fairly swiftly.
2 december 2022
Svar från Petshop Direct
Hello Sonia
Thank you for sharing. We glad that your parcel made it on time. Have great Chirstmas ahead.
Kind Regards
Petshop Direct Team
Svar från Petshop Direct
Dear Lesley
Thank you for choosing us to care four furry friend and thank you for your lovely feedback.
Kind Regards
Petshop Direct Team
Very good product
Very good product, good value. Very helpful, good customer service. Well packed, arrived on time. Very pleased. One of the best companies I have dealt with,
20 november 2022
Svar från Petshop Direct
Hello
We are delighted to see your feedback. Thank you for sharing your experience with our community.
Kind Regards
Petshop Direct Team
Svar från Petshop Direct
Thank you for your feedback and for choosing us on your pets's need.
Hello
We are delighted to see your feedback. Thank you for sharing your experience with our community.
Kind Regards
Petshop Direct Team
Good coat at a good price
Bought Muddy Paws Stormguard coats for both dogs which I look after a few days a week.
Neither of them like to wear a coat but in this recent weather we have had they have both worn them.
Great cost as they keep the bulk of them dry and I only have to dry their legs and heads.
7 november 2022
Svar från Petshop Direct
Hello Susan
Thank you for sharing with us your feedback. Indeed they Ancol Mussy Paws jackets are a good choice during cold weather.
Hope to see you again shopping at petshopdirect.co.uk
Thank you for your feedback and for choosing us on your pets's need.
Hello
We are delighted to see your feedback. Thank you for sharing your experience with our community.
Kind Regards
Petshop Direct Team
Easy very easy ordering. ordering
Easy ordering, fast delivery, and kept us informed as to when they will arrive.
9 november 2022
Svar från Petshop Direct
Thank you Margaret for sharing your feedback with us. Also many thanks to one of our couriers, Royal Mail for working hard to deliver all our parcels on time!
Hope to deal again in the future.
Best regards
Petshop Direct Team
Everything perfect
10 november 2022
Svar från Petshop Direct
Hello Jovita
Thank you for sharing your feedback with us. We are pleased that we have meet your expectations.
Thank you for chosing us.
Best regards
Petshop Direct Team
Easy ordering good choice of products
Easy ordering good choice of products, competitive price and quick delivery.
7 november 2022
Svar från Petshop Direct
Hello Sue. Thank you for choosing us to care for your pet needs. Many thanks for sharing your feedback with us and our community.
Best regards
Petshop Direct Team
I had a problem when ordering my item…
I had a problem when ordering my item but they sorted it out so quickly it was a pleasure using them
22 oktober 2022
Svar från Petshop Direct
Hello Katie
We are glad that we've managed to sort the issue before shipping your parcel. Thank you for choosing our online store.
Best regards
Petshop Direct Team
Slip collar
Excellent training collar only downside can’t attach dogs lead apart from that it works
7 oktober 2022
Svar från Petshop Direct
Hello Wendy. Thank you for your feedback regarding the collar. We've now passed your feedback to the manufacturer.
Best regards
Petshop Direct Team
Great item..very competitive…
Great item..very competitive pricing..speedy delivery thx
4 oktober 2022
Svar från Petshop Direct
Thank you for the fantastic feedback! It’s always rewarding to know our customers are pleased with the service they receive.
Kind regards,
Petshop Direct Team
Svar från Petshop Direct
We’re delighted you were happy with your order. Thank you for the 5 stars and for supporting Petshop Direct!
Kind regards,
Petshop Direct Team
Great service and was able to find a…
Great service and was able to find a product I wanted and couldn’t find anywhere else. Very pleased!
29 september 2022
Svar från Petshop Direct
Thanks so much for your lovely review. We truly appreciate your feedback and hope to help you again with your pet supplies soon.
Kind regards,
Petshop Direct Team
Excellent customer service
27 september 2022
Svar från Petshop Direct
Thank you for choosing us and for leaving such positive feedback. We’re very pleased you had a great experience!
Kind regards,
Petshop Direct Team
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