Pet Jellyfish Omdömen 

107
TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Dear Ocean's Cloud Team, I just wanted to take a moment to sincerely thank you for all of your support throughout this incredible journey. From the very beginning, you answered my many... Se mer

Betygsatt 5 av 5 stjärnor

Our first jellies arrived yesterday, all healthy and well. They we fed, and slowly introduced to their new forever home. The tank had been cycled for a little while as the jellies were delay due to... Se mer

Betygsatt 5 av 5 stjärnor

We absolutely love our jellies. As first time jelly fish owners, we definitely had to learn a lot about how to care for them. Patrick at Pet Jellyfish really helped us a lot when it came to figuring t... Se mer

Betygsatt 1 av 5 stjärnor

Tank was satisfactory, however the instructions and support were embarrassingly bad. If you're a newcomer, don't even bother. They came in a mixture of Japanese and German. The email support was just... Se mer

Företagsinformation

  1. Djuraffär

Skrivet av företaget

Retailer of Pet Jellyfish Tanks, Live Jellyfish, Food and Accessories.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

107 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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3,8

Alla omdömen

(107)

7 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Amazing experience..

If you want to purchase jellyfish (a niche requirement I realise) then I can't recommend PetJellyfish highly enough.

As a first time jelly owner I've had all sorts of daft questions which have been answered quickly and diligently. I then had to put an order on hold at the last minute when my new tank (from another supplier) leaked; nothing seemed to be too much trouble. I bought a new tank here.

The new Moon Jellies then arrived exactly as arranged via overnight courier, complete with instructions to get them into their new home. Having been in for a few days they have settled, are eating well, and looking wonderful. We will be back for more jellies, and more daft questions I'm sure.

29 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Waste of money and I've been ripped off

Tank initially arrived fine, however the salt was damaged and was everywhere. The company however did send replacement sea salt.
When the jellyfish arrived one had some bell damage they blamed it on me and refused to do anything about it. A months after I've had my jellyfish I noticed the tank was leaking which they blamed it on me and told me to fix it myself. So I bought some sealant and tried to reseal the whole tank.

Not worth the price they are changing. with the amount of sealant I used I could of made the tank from scratch myself. Even after all that glue used the tank started to leak again. They said there was nothing the could do for me do as there was jellyfish in the tank and I had passed there ridiculous 14 day return policy. Nothing like wasting half a grand on a tank that leaked after 3 month.

Edit: after I published this review the company contacted me and in a few different way asked me to take this down. When that didn't work the tried to bribe me.

27 maj 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Dear Amy,
Thank you for your review.
Your review contains several inaccuracies. We offered you a solution: to send the aquarium back to us for repair, which would have resulted in the death of the jellyfish. We reimbursed you for all expenses. Indeed, you can return the aquarium within 14 days, but it is under warranty for 1 year, so repairs can be made at our expense.
We did not write to you several times, but just once. For the same reason I will mention here: you received everything you ordered from us, including a solution to your problem that occurred after 3 months. I definitely do not think we deserve one star, please reconsider.
Regards
Nina, Business Manager

Betygsatt 5 av 5 stjärnor

Not sure why I went for jellyfish :D…

Not sure why I went for jellyfish :D bought them instead of classic fish, and have to say I am satisfied. Its very unique to have creatures like this at home. Specially kids like them!:)

24 mars 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Adam,

Thank you for your review and we hope your are enjoying your jellies! :)

Regards

Willy

Betygsatt 5 av 5 stjärnor

Amazing experience

Amazing experience! Never thought having a jellyfish at home would be a good idea, but now all our family are used to it and probably will buy next marine tank soon. They are really relaxing creatures. Delivery took 2 days for tank and 1 day for jellyfish.

16 februari 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Thank you for your reviews. Looking forward for next order! :)

Betygsatt 1 av 5 stjärnor

Don’t waste your time or money. Scam!

This company is not UK based, despite advertising as such. The people who “run” this company do not speak an acceptable standard of English, despite claiming to be a UK company, in order to resolve issues. Incomplete order and items sent were cheap, missing, broken, in poor condition and not fit for purpose. Nothing was as advertised. I wish I had researched all the fine print before ordering. If it was openly known as NOT a UK company, not a chance we would have parted with money.

21 februari 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Rachael,

It´s a pitty that we can not add printscreens of conversation. Your order arrived well, just one part was missing, which we resend you. Also we have a deal that you will send the tank back, after receiving money we send you. You broke the deal and take the tank and also the money, so we hope your enjoy your litereally stolen tank.

Regards

Adam

Betygsatt 5 av 5 stjärnor

All my life

All my life I've been fascinated with Jellies. I've dreamed of having one some day and "Pet Jellyfish" has made that possible. I never truly imagined being able to receive such quality items and LIVE Jellyfish (plural!) via mail! I am grateful for this company for making my dream come true!

19 januari 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Karina,

Thank you for your review :)

Regards

Adam

Betygsatt 1 av 5 stjärnor

Total scam artists

Total scam artists. Nothing that came was fit for purpose and when we tried to rectify this, they sent scabby second hand, used parts in appalling condition and now will not communicate! SCAM SCAM SCAM!

Despite their reply they have never sent any money back… *SCAM*

24 januari 2023
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Edd,

I am not sure why did you write 2 reviews 1 start from 2 accounts. Will ask Trustpilot to remove this. I hope you enjoy our tank and also money ,when you broke our deal and did not send the tank back after we send you money back.

Regards

Adam

Betygsatt 5 av 5 stjärnor

Amazing quality

Great prices and amazing quality, very responsive email and flexible shipping schedule. Was sent to me (in the USA) on time, alive and healthy will be ordering again in the future.

1 december 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Joseph,

Thank you for your reviews :)

Regards

Adam

Betygsatt 5 av 5 stjärnor

Helpful and friendly staff

I have bought a few times from Pet Jellyfish and the company has been very helpful and friendly with orders and advice. They have even provided videos of their stock when required and are quick to respond to messages.

14 oktober 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Dennis,

Thank you and looking forward for next cooperation :)

Regards

Adam

Betygsatt 1 av 5 stjärnor

This is my first review of any company…

This is my first review of any company ever but It needed to be done. Do not use this company. Shocking from start to finish.

First of all the tank was lost in the post with no notification from the company, I had to chance them. Came about 2 weeks late. They arnt Uk based as advertised, so I had to wait till late at night for replies. The tank eventually showed up with terrible instructions and half the advertised things missing.

Jellyfish then were promised on a Monday so I took a day off work to wait for them to arrive. Shock they never came so had to take another day off… again they didn’t arrive! Finally did the day after and they were microscopically small.

2 dead in the first week, the third looks like it’s about to follow. I followed all the vague instructions so I’ve no idea what I’m doing wrong. Salt levels are fine. Nitrates are fine. Feeding daily. Changing water weekly. Adding the ominous 2ml of unlabelled liquid they gave me every 10 days. I’ve emailed Jellyfish UK and they seem way more helpful. Oh and the £500 tank I bought leaks…

Don’t use this company they are a total waste of time and money.

Update*
Don’t know how to respond to the comment below so am replying here. The jellyfish were microscopic. I ordered 2 more from another company and they were 4 times the size. Also they didn’t send me a free tank or any free jellyfish that’s nonsense. Finally they got the price wrong as well I did pay 500 gbp, it was 449 for starter pack plus 40 for shipping. Not the number they suggested below.

4 juli 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Ell,

Apologies for transport issues caused by UPS.

We do not send "microscopically small" jellies, our minimum sized jellies are 2 cm in diameter. Also you forgot to mention that we gave you new tank and also jellies (FREE OF CHARGE incl shipping). Also we can see that your order was on 239 GBP.
Team PetJellyfish

Betygsatt 5 av 5 stjärnor

Boyfriends present!

I ordered the small tank and when it was leaky they sent a new tank straight away. Bought as a present for my boyfriend and they were more than helpful as we are first time jelly owners! Would recommend for anyone fancy trying them. Thank you!

24 april 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Imi,

Thank you very much for you review :)
Team PetJellyfish

Betygsatt 5 av 5 stjärnor

I ordered the small o20 tank the…

I ordered the small o20 tank the desktop one and unfortunately it arrived broken. I got in touch with Adam on the email and h was super helpful and sent me out a new tank straight away! He's responded promptly to all questions and provided tracking numbers for everything. Fantastic service, good looking tanks and happy new jellyfish owner!

9 mars 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Hello Shannon,

Thank you very much for your review :)

Team PetJellyfish

Betygsatt 5 av 5 stjärnor

I love my Jellies!

I purchased the O16 tank. This tank was easy to set up and came with everything I needed for maintenance. The customer service representative was able to address all of my concerns and questions. And after adding my Jellies, I could not be happier with my purchase. Overall, I had a good experience and would highly recommend.

22 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service and good information…

Brilliant service and good information given by Adam and jelly’s came in safe and good quality packaging the tank was very easy to set up would recommend to go with Pet jellyfish if your new to saltwater animals.

27 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

TikTok

Came to this site from TikTok video - Coleen Travels. Got my jellies a few days ago and they look fine. I did not get my tank with USA plug, had to buy in in Walmart.

21 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company is absolutely shocking

This company is absolutely shocking. They should not be selling jellyfish!!!! They are not UK based company for a start. They are based in Czech Republic. The jellyfish are salt water creatures and the water must be cycled! Their only instruction is to put a bit of bacteria into the tank! This is not how you cycle the tank. I am on many FB groups for jellyfish keeping and a lot of members have absolutely shocking experiences with this company. Their jellyfish basically died after a week, because they've followed this company instructions and because of that, the water wasn't cycled (cycling process can take up to 3 months) Do not believe many of those "positive" reviews on here they are straight from Google translate! Just shocking!

8 januari 2022
Omdöme utan inbjudan
Logotyp för Pet Jellyfish

Svar från Pet Jellyfish

Dear Consumer,

Thank you for feedback.

Unfortunately, I have to confirm that it is really enough to cycle the aquarium only with our bacteria. This is a special product that contains both beneficial bacteria and nitrates, which the bacteria feed on, so nothing more is really needed for the nitrification process in the aquarium.

We have been cycling all aquariums for several years, whether it is smaller aquariums or large aquariums custom made for companies.

At the same time, I reject your claim that our reviews are via "google translate". We would never allow that.

Please email us at our email info@petjellyfish.co.uk, we are willing to offer you financial compensation or new jellyfish.

Regards
PetJellyfishTeam

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