Great communications; helpful and professional service. It’s so helpful to have a local pet boarding service that matches up with pet sitters in your area
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I spent about a year trying to publish my profile as a sitter. I've encountered issues with the payment provider, which unfortunately never got resolved. Petbnb's customer support was almost entirely... Se mer
Deze app riekt van alle kanten naar oplichting voor mensen met kwade bedoelingen. Als je op een dier wilt passen moet je alle persoonskenmerken invullen anders kom je niet verder. Dus alles staat open... Se mer
Företaget har svarat
Geweldige app! Het is gemakkelijk te gebruiken, veel coole opties, snelle en veilige betalingen. Omdat dit een APP-evaluatie is! Ik las hierboven de meningen dat de aanvraag slecht was omdat de oppas... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Petbnb is een platform voor hondenliefhebbers. Het doel van het platform is om baasjes in contact te brengen met oppassen in de buurt.
Kontaktuppgifter
Andreasplein 1, 1058 GD, Amsterdam, Nederländerna
- 085 225 0700
- hulp@petbnb.nl
- petbnb.nl
3,3
Medel
68 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
dog got lost - Petbnb didn't help in any way
They lost my dog. I was on a trip and the petsittter lost my dog for two days.
My dog was luckily found by an amazing group of volunteers. He was found in the street with bruises. The company never asked me how it was going and they charged me the full amount and only paid for half of the vet bills.
1 november 2023
Omdöme utan inbjudan
Svar från Petbnb
Hi Alejandra. Thanks for your review and we appreciate it is a difficult situation but this is not exactly correct.
First of all we are a marketplace. We don't do the sitting and the sitters are not our employees. You chose the sitter and had booked her many times before presumably because you were very happy with her services. As soon as we knew Mochi was missing, we contacted the sitter straight away as soon as we knew and also recommended a group of volunteers for the sitter to contact.
We also wrote to you telling you that we were very happy to hear he was found. We did not charge you the full amount as we aren't the party sitting your pet. As the sitter is not our employee we cannot refund you their money, they must decide to do that.
We earn a small commission from the booking which we will happily repay. For a further refund you will need to contact the sitter directly.
I'm trying to contact support for over…
I'm trying to contact support for over a month now.
I was speaking with them trought email, and all of the sudden says the email is no longer active.
Ive asked multiple times on their app for a new contact. Nothing
Tried to call them. Nothing
Whats happening???
24 oktober 2023
Omdöme utan inbjudan
They pretend to give you an insurance
They pretend to give you an insurance, that is basically worthless.
I got injured when I was pulled by a dog I was petsitting. I broke my teeth and glasses, and they didn't cover anything.
Scam company.
5 augusti 2023
Omdöme utan inbjudan
Svar från Petbnb
Hi Roxana. As we mentioned is our response to you via our helpdesk and as clearly stated on our platform and in our terms, the insurance is sitter liability insurance. This covers a situation for example where a dog in your care causes a serious accident for which you are held liable. We are sorry that you were injured while walking the dog, but as you mentioned the dog was particularly large.
It is up to you to decide as a sitter on the platform whether you want to sit or walk a dog and we strongly suggest that you do a meet and greet and a test walk / stay before accepting.
In the Netherlands, you are required to have medical insurance by law and so that insurance should cover your medical costs.
Oppas annuleert week voor onze vakantie…
Oppas half jaar van te voren vastgelegd in definitieve overeenkomst. Oppas annuleert week voor onze vakantie en dat kan gewoon blijkbaar. Wij draaien nu op voor 2000 euro weggegooide vakantie. Mevrouw de oppas Meriel Rotterdam annuleert een dag voor betaling, maar alsnog kun je dan als klant helemaal niets. De organisatie vindt dit heel normaal blijkbaar. En laat mevrouw ook gewoon op website als oppas. Dus denk hieraan als u uw vliegtickets en hotels boekt: bij Petbnb is NIETS zeker over uw hondenoppas want je kunt een week van te voren nog gewoon een annulering krijgen en vindt dan nog maar een nieuwe oppas! Fijn ook dat je dan amper nog kunt afspreken voor kennismaking etc. Geen genade dus voor uw lieve huisdier. Het gaat alleen om verdienen! Belachelijk dat dit mogelijk is! En er is geen sprake van een ziekenhuisopname van mevrouw!!!
12 juli 2023
Omdöme utan inbjudan
Svar från Petbnb
We begrijpen je frustratie, maar allereerst, jullie hadden de aanvraag nog niet betaald, dus het was nog geen bevestigde boeking. Zo werkt het op alle platforms zoals Airbnb etc.
Ten tweede, we zijn een platform, dus de oppassen op Petbnb zijn particulieren. Er kunnen goede reden zijn voor het afzeggen, zoals bijvoorbeeld een ziekenhuis opname. Er zijn meer oppassen beschikbaar op het platform en dat hebben we ook uitgelegd via de klantenservice.
Too many dogs allowed per pet sitter
I have been looking for sitters on petbnb and I am shocked at how the sitters are allowed to do what they are doing. First of all it says calendar is only an indication and to directly send them request. Many of them show available. So essentially there will be like 10 requests each day and there is no regulation of how many dogs the sitters can take. I visited one sitter and it was sooooo horrible! 5 big dogs plus their own little dog. All in cages. They are let out only for walks. They have small children. Just imagine 6dogs plus 4 people in that house. Dogs are only allowed in the living room. How can petbnb allow this???
24 juni 2023
Omdöme utan inbjudan
Very bad site
Very bad site, support is bad. They don't care about animals only about their own money. Never do business with them again!
15 februari 2023
Omdöme utan inbjudan
Svar från Petbnb
Hi, thanks for your message.
Unfortunately we can't find your name in our database of users, to address your specific concerns.
Our primary concern is the safety of pets and the experience of our users.
If users book outside of our site we are not able to provide support and unfortunately the animals will not be covered by our insurance. In addition it allows us to monitor the quality of our sitters through genuine reviews given once a booking is completed.
If you have specific questions, please contact our support desk who will respond promptly
It is all good until you need support
It is all good until you need support. I managed to find a great petsitter for my dog thanks to them, but you are very much out of luck if you need their assistance. They are apparently so afraid of being asked to take responsibility for the service they provide that they essentially dodge or simply refuse to answer simple questions.
26 juli 2022
Omdöme utan inbjudan
Svar från Petbnb
Hi Mauricy. Thanks for your message. As we told you in response to your message to our help desk we cannot answer questions about insurance liability because we are not the insurer. The insurance company decides who is liable based on the circumstances.
No-Go. Find better use for your money
It is a pain to find day care on this service. You will make a few requests at the time and place you need only to receive as many rejections. And THAT against the company policy that requires the hosts to block their calendars if they're unavailable (would make contacting them impossible) . If you reach out to the customer service, they shrug their shoulders, Apparently they get salary for being useless to customers with answers that make no difference.
At the end of the day, you've wasted your time on looking and enquiring before being rejected without an explanation or with something like, "I've already got plans".
What's odd is that all that happens to you, and YOU are the one who pays money so that all these disrespectful stakeholders and the business model stay afloat.
Don't waste your time and take your money elsewhere.
22 mars 2022
Omdöme utan inbjudan
Svar från Petbnb
Hi Isa. Thanks for your comment. The sitters on our platform are not employees of Petbnb, they are private persons. As we mentioned in our answer, we regularly email sitters to ask them to keep their calendar updated and if they don't or often reject booking requests citing unavailability whereas their calendar says they are available we warn or remove them from the platform.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.