The daffodils are beautiful, they are my daughter’s favourite flower and her going through Breast Cancer surgery at the moment and in hospital, these are ideal. They won’t die and she loves them... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... Se mer
1. The products are exceptionally attractive and well made. 2. The promises in the promo are honoured. 3. Communication is prompt and to the point. 4. The delivery was exactly as ordered. 5. Whist... Se mer
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... Se mer
Företaget har svarat
4,6
Utmärkt
791 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Petalpal
Hi Ellen,
We're sorry to hear this wasn't what you expected. Our products are pop-up greeting cards that fold flat and open into a beautiful 3D display.
We receive many lovely reviews about our cards, so it's disappointing to know this one didn't arrive in perfect condition for you. If your card isn't popping up correctly, please send us an email at hello@petalpal.com and our friendly customer support team will be happy to take a look and help.
Kind regards,
The PetalPal Team
I love that I can order from Canada
I love that I can order from Canada and they deliver to the states.
My sister lives in California and loves pop up cards.
I was so happy to surprise her with these gorgeous “flowers “.
The communication was outstanding.
12 juni 2026
Omdöme utan inbjudan
Another Positive reaction
Have previously purchased a few and they have been much appreciated by all who received them..
2 juni 2026
Omdöme utan inbjudan
I loved what I bought for my friend who…
I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her after receiving a message to say it had been delivered but she was home and didn’t know it had arrived! I rarely order anything online if it’s going to be delivered by Australia Post, their service is expensive and dreadful.
15 maj 2026
Omdöme utan inbjudan
Beautiful and different
Love the cards...and there is no need to buy a gift..Two in one gift.
14 maj 2026
Omdöme utan inbjudan
Le bouquet est magnifique, mais les parties se décollent
Le bouquet est magnifique, l'effet est bluffant, mais après quelques jours, il se décolle et devient un peu tordu, ce qui fait qu'il perd de son élégance. Il faut alors que je le remette à plat et que j'appuie bien fort pour que les parties se recollent.
15 maj 2026
Omdöme utan inbjudan
Love the flower cards
Love the flower cards , an awesome way to send some flowers overseas !
15 maj 2026
Omdöme utan inbjudan
The speed of delivery and accuracy
The speed of delivery and accuracy. The bouquet is beautiful!
8 maj 2026
Omdöme utan inbjudan
Arrived too late for Mum's 90th birthday
Ordered two weeks ahead of Mum's 90th birthday, which should have been plenty of time for it to arrive, if it had been shipped from within Australia.
According to the website expected delivery date was well within our time frame and I did assume it was being shipped from within Australia.
My mistake, but to be fair, the website is designed to create this strong impression.
Sadly, it took three weeks to arrive, too late for Mum's birthday.
The company can't control how long delivery takes of course, but if I'd known it was coming from China I wouldn't have bothered ordering. The expected delivery date was completely unrealistic for a parcel coming from China.
Be transparent with your location so your customers can make informed decisions.
4 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Hi Donna,
Thank you for taking the time to share your feedback. We are truly sorry that your order arrived after your Mum’s 90th birthday. We completely understand how disappointing this must have been for such a special occasion.
Our standard delivery timeframe is usually around 5–10 days, however, in some cases delays with our shipping partners can unfortunately extend this timeframe beyond expectations. We sincerely apologise that this happened with your order.
We also appreciate your comments regarding transparency around shipping origins and delivery expectations. Your feedback is valuable and has been shared with our team as we continue reviewing how we communicate this information more clearly for customers.
As a courtesy, we have processed a full refund for your order. We genuinely value your support and are very sorry we let you down on this occasion.
If you have any other questions or concerns, please feel free to reach out to us at hello@petalpal.com and we'll be happy to assist you!
Kind regards,
The PetalPal Team
Lillies
Received in a very timely manner, well packaged and undamaged. As described, very happy
8 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Thank you for your kind feedback! I’m glad to hear your order arrived quickly, well packaged, and in great condition. We appreciate your support and hope to serve you again soon.
The product is beautiful!!
The product is beautiful and I found the customer service to be very helpful indeed when I needed them.
Much appreciated.
8 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your kind words! We’re delighted to hear you loved the product and found our customer service helpful. Your support truly means a lot to us, and we really appreciate you taking the time to share your experience 😊
Beautiful gift
The floral gift was well received by the recipient and such a surprise.
4 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for sharing this! We’re delighted to hear the floral gift was such a lovely surprise and so well received by the recipient. Knowing we could help create a special moment truly means a lot to us 😊
Svar från Petalpal
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with the product. Your support truly means a lot to us, and we hope you continue to enjoy it 😊
Responding quickly when I had a…
Responding quickly when I had a question andsolved it right away to my complete satisfaction.
4 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your kind feedback! We’re delighted to hear that we were able to respond quickly and resolve your question to your complete satisfaction. We truly appreciate your support and are always here if you need anything 😊
Svar från Petalpal
Thank you so much! We’re so happy you think so 😊 We truly appreciate your support and hope you continue to enjoy it!
My wife loves this eco-friendly and…
My wife loves this eco-friendly and long lasting beautiful flowers for her birthday.
4 maj 2026
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your lovely feedback! We’re so happy to hear your wife loved the flowers and that they made her birthday extra special. It means a lot to us that you appreciated the eco-friendly and long-lasting design as well 😊
Svar från Petalpal
That’s wonderful to hear—thank you so much 😊
We’re really glad the product met your expectations!
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