Pestana Hotel Group Omdömen 94

There are many good aspects of staying at the hotel. Nice rooms and a good pool.

But probably the least flexible in terms of checking in and out times that I have ever encountered.

Internet access is poor so not great if you need to do work calls….

My room was good but my colleagues was not and even after complaining it was not cleaned. They ended up cleaning it themselves….

A shame

Stayed at Pestana Grand 2 weeks...
Staff are amazing. So helpful.
Place & situation is beautiful.
Prices at bar are reasonable.
Bedroom was lovely.
Mattress was mediocre ...too soft for me made my back ache.
Meals are ok.. loved the salad selection..but the something to go with the salad was a bit diar.
Deserts were plentiful...gorgeous selection..
Breakfast. .was plentiful...aslong as you dont want a full English.. so fresh fruit ..ham cheese salad ..yoghurt..various breads ...plenty coffee
...if you like a full English then hotdogs scrambled egg fried egg..pancakes
It's an amazing place ..beautiful situation .
I would go again and ask for a firm mattress..
Reasonable price I felt for 2 weeks with Jet2..

Stay away from Pestana holiday. We have stayed at Pestana hotels in the past and decided to use Pestana Holidays to book our trip. All seemed to go well until we tried to check in to our flight 24hrs in advance. Our name was not registered on our flight so we had no flight. We called and emailed Pestana Holiday to rectify the problem so we would no miss our trip but no response. We had no choice but to rebook our flight ourselves on the same flight we should have been booked on. We had to pay over $700 for this booking although we paid Pestana Holiday to book the flight. When we returned home we went back and forth with Pestana Holiday asking to pay for our flight that we had to book since they dropped the ball. After months going back and forth and refunded not even half of the money we were out because of their unprofessionalism. NEVER EVEN THINK OF USING THIS COMPANY.

After they sold the house they just kind of write an automatic email to you when you complain of minor or major problems but simply won't do anything. It is the kind of company you shouldn't buy a house.

We loved our stay ( my friend and I ) at this amazing place. We called it the pink palace ! It’s set in lush palm trees and fauna all around two swimming pools. There’s tennis courts and crazy golf with a small children’s playground.
Our room was on level 7 but this was only two floors up from ground level. We had twin beds and a balcony. There’s a bathroom but it’s a glass walled bathroom with no door. Not the greatest when sharing only with a friend. We managed as the glass walls have blinds to pull down but it still isn’t great. We overcame this though as the week went on because the hotel offers so much. The food choice is great with plenty to satisfy even the fussiest eater. The staff are amazing, kind and helpful. We did find out we could have asked for a room without the glass bathroom as we were leaving ( so ask if you get a room like this ). I have no complaints though and we thoroughly enjoyed our stay.

Hotel Pestana Promenade, Funchal Madeira
We stayed 9 days at the hotel, and it was a very lovely time. We have been coming to Madeira since 2012, but visited Pestana Promenade for the first time. Very nice/ excellent service from all staff. The location and the room were perfect. The facilities were also perfect.
We can only give our best recommendations.
BR Pia and Poul - from Denmark

Stayed at the Pestana Ocean Bay hotel in Funchal for a week in January. Could not fault anything. Hotel was spotlessly clean and staff all very pleasant and hardworking. Always plenty of choice of food at mealtimes and good choice of drinks from bar. Lovely location. Very peaceful. Hotel also offers free shuttle bus into Funchal.

Originally booked at Pestana Palms but Jet2 withdrew booking so decided to Village. Pleasant hotel and surroundings and only a short walk into the centre of Funchal. However, the food was only OK, the hot food left sitting out so was only really warm. Buffet deserts got mangled by people and looked very uninviting; taster servings would have been better. No welcome tea bag in the room although a kettle was provided. Pool bars not always open as scheduled. Despite all this, Madeira was as endearing as ever with excellent New Year offerings.

Stayed at the Pestana Palm Gardens in Carvoeiro, Algarve over Christmas 2023. Restaurant Staff excellent shame the breakfast was always semi warm/hot and I didn't have a decent fired egg once. Had a great 2 bedroomed town house house keeping again was excellent lovely cleaning lady. Reception Staff not up to much, 3 occasions we asked for help and twice they didn't come back or it ended up in a verbal fight. Very remote too. Only walks were over the cliff tops and they can be samey

Pestana Royale is in great location for sightseeing and walks. Variety of food for all tastes. Rooms could do with updating, although hotel itself is great. Staff are fantastic and attentive, they make it five star! Will come again.
Maria

Pestana Chelsea Bridge,Will not be staying again,the only up side to this Hotel is that where is ample parking next door.The staff act as they do not want to be there,My shower door was hanging off,so got in the bath the plug did not work so could not fill the bath,Cracked drinking Cups.The hotel staff very uncaring apart from one person named ilona who did tried to help us. we will not be back.

Wonderful staff that aim to please for the whole stay. Sofia was fantastic and always happy.
Entertainment team were amazing Always getting the guest involved...especially Rafa...'oh yeah!'
Stretch/yoga and aqua exercise all good fun.
Evening entertainment was mostly good but finishes at 11pm
Food OK not brilliant. Speciality restaurants nice. Guitarist entertainment at breakfast was fantastic as was the pianist
Bedrooms for sleeping OK but beds not the most comfortable and rooms could do with an update.
Overall 4 out of 5. Would stay again

Stayed in Pestana South Beach Alvor.
Nice hotel, good position on the beach, clean, well run with good breakfast. Would recommend. Good value for money.

Do not use. Pestana Chelsea Bridge first ignored emails , then replied just saying "kind regards" with no answer and then on third attempt ignored again . Awful chain.

Pestana is poor - much prefer being looked after by Iberostar or RIU! Proper caring hotels!!

Do not go here. It's one of the worst hotels we've stayed in. Definitely the worst we ever have in Madeira, which we love and have been going to for over 20 years.

Firstly, you can have a pool towel only between certain hours of the day. 10-12 and then some time in the afternoon which I can't remember. So don't expect to just be able to go and grab a couple and then go enjoy the facilities. You will get told to go away and come back at the correct time. And don't expect any help from reception because it would seem their only job is to sell you tours and additional hotel facilities.

Then there was the food. Absolutely inedible. And we were far from the only ones thinking and saying that. Everyone we spoke to said it was awful and disgusting. I had chicken wings one night, bit into the first one and it had blood coming out of it. Didn't bother with the rest. And don't think the Al La Carte options are any better. Italian - if you like pizza that hasn't been cooked. And the Botanic was even worse. The Espetada (beef skewer), of which we have become big fans of this Portuguese dish over the years, tasted like gristle dropped on the floor and swept up.

The room was so disappointing - chose a junior suite - was like something out of the 1980's. The locks didn't work, the shower was so powerless it couldn't even wash the shower gel off properly and my wife couldn't wash her hair at all. She had to go and use the sauna showers for that. And we had an adjoining door with the next suite which meant we could hear our neighbours go about their business (toilet and bed) all night long. Lovely.

And if you do go there and don't like the experience then don't bother to complain because the hotel management couldn't give a monkeys. Take it up with Easyjet. And they couldn't care less either.

Want a good all inclusive experience in Madeira? Go to the Hotel Enotel Lido down the road. It's a lot closer to Funchal and the promenade as well. Unfortunately they didn't have the dates we could do or we'd have gone there, where we've had great holidays before.

Customer service does not answer e mails.
It is impossible to change reservations online .
Your request is forwarded to customer service and they don't respond at all.
How ridiculous is this in 2023?

"Have just returned from a 4 day stay at the hotel. It's located some way outside the center of Funchal . 10 minutes by car or over 1 hour walking however there is a very good bus service ,number 2 about every 20 min which stops quite close also the Yellow tour bust stops near. The hotel is clean well equipped with both indoor & outdoor pools gym etc. My room was on the ground floor and was well equiped clean & had addition seating area and veranda. Breakfast was buffet style good choice but all quite basic staff very good but sometimes it was difficult to get service as only 2/3 staff present to cover a large area of indoor & outdoor seating. One thing that did Suprise me was the absence of a room service menu every other 5 star hotel & even some 4 star offer this service !. My deal was half board and lunch have very limited options either the pool bar or limited choice in the Italian restaurant , when i ordered salmon was told it was not available 1. the hotel has 4 options for dinner An Italian , Moroccan & Madeiran restaurants, all of which need to be booked in advance & have very limited availability, and finally the buffet which for a 5 star hotel was very disappointing all very basic stuff not at all what you would expect from a 5 star hotel . So there you have it Hotel & staff good . location a bit out of the way food well below par on balance would prefer to pay a bit more & have a better food offer"

A litany of problems which began with toilet flush not working, a giant cockroach which after being beaten was a meal for ants before cleaning got round to sorting it, locked out of room because of malfunctioning room key, air conditioning with a mind of its own...etc etc. Not worth the money. Fab location tho.