Pelago by Singapore Airlines Omdömen 149

Bought a pair of tickets to visit the Basilica Cistern that was supposed to come along with an audio guide. The link provided led me to a page which required a login and password, which was not provided in my confirmation email nor the ticket itself. Tried contacting Pelago help only to realise that it's not 24/7 which makes no sense given I'm in a different part of the world.

When I finally got someone on this I was advised to turn up at the site to look for a banner which will contain a QR code. The was no such banner, and when I checked in with the staff at the Basilica they were unable to help and told me to purchase the guide separately. That required me to re-queue at a separate line, which probably required another hour long wait. I gave up on that and contacted Pelago to feedback, and was informed that they were in contact with the partner to check if a refund was possible and will get back to me in due course. This to me is unacceptable when it comes to service recovery. Shouldn't Pelago make good immediately, especially given the fact that they didn't bother to check the product prior to listing it? Also, the transaction relationship is between Pelago and me, regardless of whether Pelago is acting as an intermediary. In my view I am Pelago's direct customer; what happens between Pelago and its partners should not be my concern. To have me wait for a resolution between Pelago and its partner is an abdication of its duty of care to its customer.

My intent is not to fault the customer service help team (they were professional) but certainly the design and approach of his situations like these are handled leaves much to be desired.

Seamless and easy to purchase and download. Clear instructions.

Ticket not having assigned time to arrive is great, very handy so you can arrive anytime

Many options, worth my money, no hassle fee, clear information

Good experience on Scoot flight, but feel that even though its budget airline at least water should be provided free of cost.

Wonderfully planned day out. Thank you.
Excellent tour guide Phu and our driver was great too.
To visit the railway market and floating market was definitely one off the bucket list. 🙏

Easy to use app and trust worthy as part off singapore airlines plus benefits off collecting points.

Was so quick and easy and just by pass all the queues

Servizio preciso e veloce. Facile da trovare in aeroporto. Super consigliato

prompt response, good communication by the driver, punctual, friendly behaviour

Good services at pick up point.

Really useful travel companion and great to be from a well trusted brand

The materials used were of unique quality and can bring my work back.

I saw an offer for Rainforest Wild Asia tickets using Krisflyer miles. I transferred my hard earned Amex points to krisflyer, went on to Pelago to book, and keep getting 'Booking failed, contact customer support'. There is no way to contact them other than raising tickets. For over 5 days they have not been able to resolve the issue - appalling non existent customer service. My last day in Singapore is tomorrow so now I need to pay again to be able to enter, as I have no other use for the miles.

So easy! The Customer Service are excellent 👍 highly recommended 👍

Excellent eSIM worked exactly as promised would definitely buy again.

I saw their ads on a Singapore Airlines flight, so I decided to give it a shot - need to get two attraction tickets in Singapore, and I have to say, I couldn’t be happier with the experience.
The prices are super competitive, the app is super clean and easy to use, and the tickets showed up instantly. And you earn KrisFlyer miles on every purchase.
Will 100% be using this again. Highly recommend!I

I bought an sim. It was fuss free and easy to install. Price was also very affordable

Easy to buy from and easy to use voucher at Bana Hills :)