PearWood Omdömen 

92
•
TrustScore 3 av 5

3,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I love this shampoo. While a bit drying (I just use a hair treatment when I’m done and the problem is solved), this is exactly as you see. It deposits color that lasts several weeks, is natural (I’m a... Se mer

Betygsatt 2 av 5 stjärnor

The pump doesn’t work the way it should. The color did not come out evenly, probably because there was more shampoo coming out than color. Texture of my hair wasn’t silky like some of the reviews said... Se mer

Betygsatt 3 av 5 stjärnor

When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I bought the color shampoo for light brown hair as everything else was too dark. I followed the directions exactly. My normal hair turned orange and the stubborn gray still shown through. I had to dye... Se mer

Företagsinformation

  1. Butik med hårprodukter

Skrivet av företaget

PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

92 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(92)

89 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

The pump doesn’t work the way it…

The pump doesn’t work the way it should. The color did not come out evenly, probably because there was more shampoo coming out than color. Texture of my hair wasn’t silky like some of the reviews said. My hair felt very dry, worst than after I use regular hair color formula

27 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love this shampoo

I love this shampoo. While a bit drying (I just use a hair treatment when I’m done and the problem is solved), this is exactly as you see. It deposits color that lasts several weeks, is natural (I’m a medium brown and got the dark brown which is working beautifully), and doesn’t stain my hands, face, or ears. I did get a little on my sink which unfortunately sat there for about 20 minutes so there is the faintest stain but I know I can get that off. I love this stuff!!!

26 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I bought the color shampoo for light…

I bought the color shampoo for light brown hair as everything else was too dark. I followed the directions exactly. My normal hair turned orange and the stubborn gray still shown through. I had to dye it darker than I have ever used to make it until I could see my stylist.

16 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I should have read the reviews before I…

I should have read the reviews before I purchased. I am having the same issues as others: no dye coming out after the first use, only the clear gel. I took video and sent a direct message to the company, as that seems to be what they request on here that you do, but no response.
If they do, and make it right, I will remove this review. If you are reading this, it means they have ignored me:
Do. Not. Buy.

26 september 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Product takes too long to arrive

Product takes too long to arrive. Good looking packaging but not practical shampoo dispenser.
Very expensive for a one-time use and a dye that does not stay long.

4 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bottle does not pump evenly. Product wasted.

The container does not pump the two products evenly. I pumped several times and only got the clear gel. So I wasted probably 6-8 pumps of one product. I lathered the product on my hair, waited over 15 minutes and it did not cover my gray. It actually made my gray stand out more because some color was deposited on the hair just after my gray making it a little darker which contrasted the gray even more. I had high hopes. I will try again but it looks like I’m out the money I paid based on the claims of this product. The smell is bad, that being said if it worked the smell would not be a deal breaker. One positive note it made my hair soft.

24 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't waste your money.

Don't waste your money. First this shipped to me from overseas. The Facebook ad stated you did not need gloves as the color only deposits on your hair and your hair will look and feel healthier because they do not use harsh chemicals. The instructions on the bottle say use gloves. The dispenser doesn't put out the mix correctly. When you rinse out the product your hair feels like straw. It doesn't cover roots, or grays, or really do anything.

22 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Jennifer, we're so sorry the color didn't cover your grays and left your hair feeling dry. That sounds like a really frustrating experience, especially with the dispenser acting up and the confusion around the gloves.

We definitely want you to feel happy and confident with your results. Please message us directly at support@pearwood.com so we can make this right.

Betygsatt 3 av 5 stjärnor

The dark brown color ese to Orange/red…

The dark brown color ese to Orange/red tone.

23 augusti 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi there, we totally get why it’s frustrating to see orange or red tones instead of a rich dark brown. Sometimes color can pull unexpectedly warm depending on your natural hair.
Please send us a quick message at support@pearwood.com so we can help fix this and make things right for you.

Betygsatt 5 av 5 stjärnor

The color of light brown turns out…

The color of light brown turns out great on my Salt and pepper hair color! It's not stark white . It looks like it use to. And it build a u use it. And it looks like I just got it colored it's shiny!!

1 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Suzie! 😊 So thrilled to hear the light brown looks so great on your salt and pepper hair!

It’s wonderful that it brought back your natural look and left your hair looking so shiny. We love knowing the buildable color is working perfectly for your routine.

Thanks a lot for sharing this with us and being part of our family! 💛

Betygsatt 3 av 5 stjärnor

Some product wasted because it didn’t pump properly

When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll give my hair some rest before the next application but now I have light brown roots against the dark hair.

20 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Esther, so sorry the pump gave you trouble and left you with uneven coverage — that is definitely frustrating!

Getting the right mix from both sides is super important for covering those grays, and a wonky pump can easily throw that off. Please reach out to our support team at support@pearwood.com so our team can help sort this out and make things right for you.

We truly appreciate your patience and for giving us a try! 💛

Betygsatt 2 av 5 stjärnor

It covered roots but made my hair red…

It covered roots but made my hair red instead of light brown - how to I get color out??

20 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi there, so sorry your hair pulled red instead of light brown — we completely understand how stressful that must be!

Sometimes certain hair types can pick up warmer tones than expected. Please reach out to our support team at support@pearwood.com so our team can share some tips to help fade that color out and make things right for you.

We truly appreciate you giving us a try! 💛

Betygsatt 3 av 5 stjärnor

Poor design pump

I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a regular shampoo bottle and for this reason I will not purchase another bottle because it’s expensive !! Hopefully they can redesign for a better bottle

19 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Susan! So glad the shampoo is covering your grays, but we completely get your frustration with the pump.

Spilling product is super annoying, and we definitely want a smoother experience for you. We’re sharing your thoughts on a regular bottle design directly with our team.

Please send us a direct message at support@pearwood.com so we can help make this right. Thanks for sharing your honest feedback! 💛

Betygsatt 1 av 5 stjärnor

Bottle is beautiful but pumping is…

Bottle is beautiful but pumping is messy. Not true black but soft black only.

2 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Mario! We're glad you love the bottle design, but sorry to hear the pump was a bit messy for you.

We really appreciate the heads-up about the color leaning more toward a soft black, too. We’ll definitely share this feedback with our team to help us keep improving.

Thanks for giving us a try and sharing your honest thoughts! 💛

Betygsatt 5 av 5 stjärnor

Great product

Great product! This product has resolved my grays in a short time without messy and save me financially of spending my hair care every 4-5 weeks!

16 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi Duangjai! 😊 So happy to hear our product is saving you both time and money on your hair routine!

It’s awesome that you got such quick, mess-free results and great gray coverage.

Thanks a lot for sharing your experience and welcome to the family! 💛

Betygsatt 1 av 5 stjärnor

I ordered from PearWood because

I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd tracking number that didn’t align with FedEx, ups or usps. It took nearly a week before I could get shipping information, only to discover it is coming from Homg Kong! I immediately tried to cancel my order and get a refund. To their credit, their AI customer support responded immediately to let me know that I can’t cancel once it’s been shipped. Once it has been received I can request a refund…can hardly wait to see what that process looks like. In the meantime, I ordered from Polar Haircare, who ships via USPS from Ohio and who provides an update every step of the way.

14 september 2026
Omdöme utan inbjudan
Logotyp för PearWood

Svar från PearWood

Hi there, I totally get why the unexpected shipping timeline and tracking delays have been so frustrating. We're really sorry for the confusion around your delivery. Since your package is already on its way, we want to make sure your return and refund process is as easy as possible once it arrives. Please send us a direct message when you receive it, and we’ll take care of everything for you right away.

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