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PDSA Omdömen 2 984

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... Se mer

Betygsatt 5 av 5 stjärnor

Wonderful, if places like this didn't exist a lot of people would be struggling to get help for their beloved pets myself included! I have only started using the PDSA this year after my local vets put... Se mer

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Betygsatt 2 av 5 stjärnor

I have,always had a very positive response from the pdsa but today I felt they were rather dismissive. On 10/3 my dog was severely kicked in the stomach and kidneys by a man whilst we were out wa... Se mer

Betygsatt 5 av 5 stjärnor

Thank you to the wonderful vet who called me today to make appts for my dogs various upcoming things including vaccines. I cried when I ended the call from relief. (Thankfully shes not ill by the way)... Se mer

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Företagsinformation

  1. Välgörenhetsorganisation

Om PDSA

Skrivet av företaget

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 56 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Highly recommend

The lady that answered the phone was polite and listened to me, she was helpful and understanding. I would definately recommend the PDSA.

8 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Mandy,

Thank you for your amazing feedback. I have passed this on to the agent you spoke with.

Justine @ PDSA

Betygsatt 5 av 5 stjärnor

My fur baby's journey

My fur baby had cancer. Found the vets to be honest and compassionate. From Receptionists professional . Romford branch could do with the waiting area chairs to be fixed. Nice touch to tecieve a sympathy card

9 mars 2026
Logotyp för PDSA

Svar från PDSA

Hi Yvonne,

We’re so sorry to hear your little one has passed away. Please accept our deepest condolences. Thank you for the wonderful feedback.
I have passed your feedback onto the team at our Romford PDSA Pet Hospital.

Justine @ PDSA

Betygsatt 5 av 5 stjärnor

Very helpful and polite

Very helpful and polite

8 april 2026
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Svar från PDSA

Hi Stephen,

Thank you for your lovely feedback. I have passed this on to the agent you spoke with.

Justine @ PDSA

Betygsatt 5 av 5 stjärnor

My contact was Adam

My contact was Adam ! Adam was polite , patient and encouraging!

Thankyou

Gordon & Jacob

8 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Gordon & Jacob,

Thank you for your fantastic feedback for Adam, I have passed this on to him for you. Give Jacob a fuss from us.

Justine @ PDSA

Betygsatt 5 av 5 stjärnor

Amazing advice and really helped me to…

Amazing advice and really helped me to be able to get my cat checked I would recommend this service.

8 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Beverley,

Thank you for your amazing feedback. I have passed this on to the agent you spoke with.

Justine @ PDSA

Betygsatt 1 av 5 stjärnor

USELESS

USELESS, CALLED THEM TO DISCUSS AN ALTERNATIVE DOG INSURANCE FOR MY PENSIONER MOTHER. EVERY OPTION I CHOSE THE PHONE GOES DEAD. WHATS THE POINT IN HAVING A PHONE NUMBER IF ITS IMPOSSIBLE TO TALK TO ANYONE ??

7 april 2026
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

I'm sorry to hear you feel let down by PDSA Pet Insurance, please note this service is run by a third party and not by the charity itself. If you wish to discuss this further you can email them on contact@cs.pdsa.org.uk I have also included the contact number to ensure you have the correct one: 0344 543 1129.

Justine @ PDSA

Betygsatt 4 av 5 stjärnor

Brighton PDSA are amazing

Brighton PDSA are amazing. Very understanding and patient. I felt listened to and my concerns were met. Very helpful with advice and very clear guidance on administering my dog’s medication. Extremely impressed and grateful.

1 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Gaynor,

Thank you for your wonderful feedback. I have passed this onto our Brighton pet hospital team. Give your little one a fuss from me.

Tilly @ PDSA

Betygsatt 5 av 5 stjärnor

Excellent Service

Very knowable and polite. Talked through step by step phone answered quickly. Excellent services and very polite man.
Good exp all round.

1 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Sylvia,

Thank you for your excellent feedback. I have passed this onto the agent you spoke with.

Tilly @ PDSA

Betygsatt 5 av 5 stjärnor

I have a female young cat who was a…

I have a female young cat who was a stray she had kittens recently. I phoned to rescue the cat and make sure the mum and kittens can get a health check etc… the Pdsa staff are great the gentleman (daniel) was very polite and helpful. The cat & kittens will be safe and looked after now so i’am very happy with service highly recommended.

1 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Ian,

Thank you for your great feedback. I have passed this onto Daniel for you.

Give your little ones a fuss from me.

Tilly @ PDSA

Betygsatt 5 av 5 stjärnor

Great service

Great service

1 april 2026
Logotyp för PDSA

Svar från PDSA

Hi Pauline,

Thank you for your lovely feedback. I have passed this onto the agent you spoke with.

Tilly @PDSA

Betygsatt 1 av 5 stjärnor

Pdsa Swansea is a joke they charged me…

Pdsa Swansea is a joke they charged me for everything on a free pet when my cat had to wait over a week to be seen and diagnosed with cancer they said he had a couple of months he didn’t last that long in just over a week we had to have him put to sleep not more than two minutes after he passed they said we had an outstanding bill of £25 on a free pet well I had to see my 15 cat be put to sleep they had there hand out for money

18 december 2025
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

Hi Sylvia, thank you for your feedback.

I am sorry to hear about your pet, please accept our deepest condolences.

I can see from your record that you did not have a nominated free pet on the record at that time.

Thanks
Nicky @ PDSA

Betygsatt 1 av 5 stjärnor

Do not use these for out of hours emergencies - daylight robbery!

Daylight robbery - how PDSA consider an out of hours emergency consultation fee of £302 is acceptable is beyond me. Alternative companies available at £80, we ended up paying £120. Pure greed!

29 mars 2026
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

Hi Mr McDonald,

I'm sorry to hear you feel let down by PDSA on this occasion.

Please be aware that Out of Hours at your Pet Hospital are provided by a company called Vet's Now. If you would like to discuss this further with their team, please call their customer support on 01383 223 902.

Tilly @PDSA

Betygsatt 1 av 5 stjärnor

I feel let down by the PDSA

I feel let down by the PDSA. I took my beautiful cat on Wednesday who was clearly unwell. The vet did not know what was wrong. Sent me away and said return if she's the same in a week and I will speak to my senior or ring if she gets worse. I rang Sunday and stressed that she had deteriorated and needed to be seen. I was given an appointment for Monday. She died later on that day. I understand they are a charity with limited resources but if that vet had have been more competent on Wednesday I might still have a cat.

29 mars 2026
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

Hi,

I am so sorry to hear about your pet, please accept my deepest condolences.

I am also sorry to hear about your experience and sorry to hear you feel disappointed in the service you have received on this occasion.

Tilly @ PDSA

Betygsatt 5 av 5 stjärnor

I have always found the Pdsa to be very…

I have always found the Pdsa to be very helpful regarding my friends cat. Good with appointments and follow up medication requests. All very good.

5 januari 2026
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

Hi Penelope,
Thank you so much for your fantastic feedback. We appreciate you taking the time to leave this amazing review.
Justine @ PDSA

Betygsatt 5 av 5 stjärnor

PDSA BOW

I would like to thank the staff at the pdsa bow branch for assisting me with planning my cats funeral and the day he passed they were great support. Thank you very much.

11 mars 2026
Omdöme utan inbjudan
Logotyp för PDSA

Svar från PDSA

Hi Sindy,
We’re so sorry to hear about the passing of your cat.
Please accept our deepest condolences.
Thank you so much for your amazing feedback, I have passed this over to our amazing team at Bow PDSA Pet Hospital.
Justine @ PDSA

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