we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was n... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... Se mer
Företaget har svarat
Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... Se mer
Företaget har svarat
Salesperson identified the part I required very quickly. The item arrived in just a couple of days. Very pleased 😁
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Skrivet av företaget
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Kontaktuppgifter
Durham Road, DH6 5NG , Co. Durham, Storbritannien
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4,7
Utmärkt
810 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Item cost £7+ but then vat was added
Item cost £7+ but then vat was added. Postage was £6.00 and then vat was added to that also. So an item costing £7+ ended up costing over £16. Most traders now add vat to the price they advertise and, although I haven't checked current prices, £6 seems excessive for such a small item.
On the plus side delivery time was very good.
10 januari 2025
Svar från P C Henderson
Hello Michael,
Thanks for taking the time to leave us a review and for the feedback. On the subject of the VAT, the website product pages do clearly state "Excl VAT" the next page displays the price including VAT. The carriage charges on the website are predetermined by postcode not by item, so i can understand when you are only ordering a small part the carriage may seem excessive, however to speed up delivery we try to send via DPD where we can rather than have a delay with Royal Mail and the carriage charge even on a small item is barley covered in the £6.00 costs.
P C Henderson Team
Henderson’s know customer service - fantastic!
What a revelation, a company which replies to emails and that’s not all. It’s a company that replies quickly.
Great service and help. After the first experience, I returned and bought a door handle and lock, more expensive than online retailers but with individual help and service. Thanks!
7 januari 2025
Svar från P C Henderson
Hello Eric,
Thank you for the 5-star review it is really appreciated. It is great to hear you were happy with the service you received when looking for a new handle for your Henderson garage door.
P C Henderson Team
Great product
Great product (Husky 100) which works really well. Instructions are comprehensive with downloadable .PDF drawings (even .dxf and .dwg files for importing into CAD software) and there's a great installation video available online. Very pleased with the product.
12 januari 2025
Svar från P C Henderson
Hello Paul,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. WE are pleased to hear you are happy with both the product and the information that we have available to customers.
P C Henderson Team
Reliable and fast
Very pleased with service, my order was delivered swiftly with all the necessary easy to understand instructions.
10 januari 2025
Svar från P C Henderson
Hello Andy,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you were pleased with the service and delivery when ordering a new hand transmitter for your Henderson garage door.
P C Henderson Team
Delivered quickly.
Cones arrived well packaged and in good time. Not been Installed yet so can't comment on them yet.
8 januari 2025
Svar från P C Henderson
Hello John,
Thanks for leaving a 5-star review we really appreciate it. It is good to hear your cone and cables for your Henderson garage door arrived quickly. I hope the installation goes well and your door is back to good working order soon.
P C Henderson Team
The replacement handle is ok
The replacement handle is ok, although the handle feels quite loose in its housing, so the castings are not to the highest standard. My old Henderson garage handle was of a higher quality and maybe 30 years old. It works fine however. The main problem was the communication. I got no immediate purchase confirmation until 3 days later when an email just said the order was “confirmed”, but nothjng about dispatch or arrival dates. After 6 days I contacted Henderson who said there were delays with Royal Mail. No tracking data was available. 7th day I finally got a a message from Royal Mail saying it had been collected, but no delivery date. I think the lesson is that Royal mail are very bad these days, but Henderson failed to confirm my purchase straight away and failed to give any notice of dispatch.
4 januari 2025
Svar från P C Henderson
Hello Alan,
Thanks for taking the time to leave us a review. I just wanted to respond to some of your points. Firstly on the confirmation and delivery. This has been explained on a telephone call but as your comments are public and quite negative i want to cover the points again, The order was placed on the 4th January 2025, which was a Saturday, our working hours are Monday to Friday, The order was confirmed to you on the Monday the 6th when we were back to work, that was 2-days not 3-days, under normal circumstance the order would have left us that day, however due to the snow we had there were a number of people unable to make it to the office that day, and the order left on the next working day Tuesday 7th January via Royal Mail First Class post. This was also explained when you called. As a rule we find Royal Mail to be quite good and most orders as you will see from numerous 5-star reviews below arrive promptly, however once the goods leave here then it is in the hands of Royal Mail and depends on your local service. Again, the adverse weather we experienced could have affected that. We do not send tracking for items sent in the mail as it is not possible unless we send signed for or special delivery, or via a carrier which would mean we would need to increase prices which we try our best to avoid. I can only apologise for the delay you experienced on this order. Regarding the quality of the handle, we have no other mention of this from customers, the lock handles we supply are a solution for a very old door, they are for pre-1992 doors so doors at least 33 years old. The majority of customers are pleased to be able to purchase a part for a door that old. We have not made or sold doors since 2008 however still offer a selection of spare parts, even for the pre-1992 doors to enable customer to repair rather than replace the whole door.
P C Henderson Team
Ordered a pocket door system 2 weeks…
Ordered a pocket door system 2 weeks ago and it still hasn’t arrived! I won’t be ordering again.
28 december 2024
Svar från P C Henderson
Hello Olivia,
Thanks for taking the time to leave us a 2-star review, you placed your order on the 28/12/24, our website showed and advised of your Christmas break and that we were not back until 02/01/25. On our return to work on the 2nd January 2025 your order was processed and an order confirmation was sent showing a despatch date of the 10th January, you were also advised by email that day that the system is not stock and is made to order with a 5-7 working day lead time. We have however failed on that as the order did not ship Friday as planned, i will speak to production and see what the hold up is and will get back to you via email today.
P C Henderson Team
We still haven't received the goods…
We still haven't received the goods despite being told they were out of stock but more expected the following week
5 november 2024
Svar från P C Henderson
Hello David,
Thanks for taking the time to leave us a 1-star review. Apologies again for the extended delivery time, however we have corresponded since we advised that we hoped to have the handsets the next week to advise there had been a further delay. The delay is due to a supplier and also the fact that one delivery to us was lost by the carrier service, so more handsets had to be sent to be coded for the Henderson garage door systems. I will contact the supplier again today and will update you via email rather than on a public platform.
P C Henderson Team
Great customer service…
Great customer service from staff member identified the parts that were needed. Because the old component failed shortly before Christmas I received the replacements in time to allow me to make my bi-fold doors fully functional once more.
Well done and many thanks 👏
19 december 2024
Svar från P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review. It is great to hear you were happy with the customer service received and that you have your bi-fold doors fully functioning once again.
P C Henderson Team
Helpful and courteous
9 december 2024
Svar från P C Henderson
Hello Donald,
Thank you for the 5-star review we appreciate it and it is great to hear you were happy with the service when ordering new handsets for your Henderson garage door.
P C Henderson Team
Good product
Helpful advice provided by phone contact when clarifying product choices. Prompt delivery safely arrived.
2 december 2024
Svar från P C Henderson
Hello Elaine,
Thanks for taking the time to leave us a 5-star review, we really appreciate it, especially over the Christmas period. It is great to hear you found our advise helpful and that the delivery arrived quickly and safely.
P C Henderson Team
Sorted
After speaking to John at P C Hendersons, I was very impressed with the way he handled my issues and was very happy with his service.
5 december 2024
Svar från P C Henderson
Hello Carol,
Thanks for the updated review, it is appreciated, I am glad we were able to resolve your frustrations and hope it has cleared up any mi-understanding. Any issues please feel free to contact us directly.
P C Henderson Team
Helpful support team
Helpful support team. Items arrived and were easy to pair with my garage doors. If anything to mention, I’d say they were a little pricey, but that’s life right now I guess. I can’t really complain, mine have lasted 20 years without failure and had to re order as I lost one.
3 december 2024
Svar från P C Henderson
Hello Mark,
Thanks for the 5-star review, it is great to hear you were pleased with the service you received when ordering new handsets for your Henderson garage door. The handsets can seem quite pricey for such a small item, however they have only increased £4.23 since 2008 (16 years), so i hope you can see we do try to minimize any price increases we need to pass on to customers.
P C Henderson Team
The right equipment delivered promptly.
24 november 2024
Svar från P C Henderson
Hello Shaun,
Thanks for the 5-star review, it is great to hear you were pleased with the product and delivery time when ordering spare parts for your garage door.
P C Henderson Team
Svar från P C Henderson
Hello Eric,
Thank you for the 5-star review, we appreciate you taking the time to do so. Glad to hear you were happy when ordering a new handle for your Henderson garage door.
P C Henderson Team
Very helpful
Very helpful. A real person answered the phone!! Pretty quickly too, and someone called me back to help me wth my order. Product works as it should, no issues.
24 november 2024
Svar från P C Henderson
Hello Linda,
Thanks for the 5-star review, it is great to hear you were pleased to have a real person answer the telephone and that we were able to help resolve your issue quickly, when ordering a new remote control transmitter for your Henderson garage door.
P C Henderson Team
Svar från P C Henderson
Hello Andrew,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you found the communication helpful and were happy with the delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Bi fold door kits are great
Bi fold door kits are great, really simple to install.
15 november 2024
Omdöme utan inbjudan
Svar från P C Henderson
Hello Barrie,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you found the kit easy to install.
P C Henderson Team
Wrong item sent from advertised picture.
When I initially went to your website and found the product I wanted, it displayed it as a double barn door kit, but when I received it, it was only for a single door.
I have had to order and pay for an extra door fittings.
You should adjust your website to make sure this is not confusing for others.
23 oktober 2024
Svar från P C Henderson
Hello Stephen,
Thanks for taking the time to leave us a 2-star review, and thanks for the feedback on the website, this is certainly something we will look at if you have found it confusing. All of the text relates to the product being for one door, there is an image of a double door opening on the website as we try to highlight what can be achieved with the Rustic system, apologies if you found that misleading, we will look to try to make that clearer for customers in the future. i can see your order for the additional fittings kit but i can't see your original order for the Rustic kit so not quite sure what you ordered. Please feel free to give me a call so we can better understand where the confusion lies. You can contact me on the customer service number 01913777345.
John Suddes
Customer Service Manager
Great find.
Lots of internet searching for a folding door part, found it on the Henderson site which was great.
22 oktober 2024
Svar från P C Henderson
Hello Andrew,
Thank you for the 5-star review, we really appreciate it. We are pleased you were able to find what you were looking for on our website.
P C Henderson Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.