we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was n... Se mer
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Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... Se mer
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Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... Se mer
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Salesperson identified the part I required very quickly. The item arrived in just a couple of days. Very pleased 😁
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Företagsinformation
Skrivet av företaget
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Skrivet av företaget
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Kontaktuppgifter
Durham Road, DH6 5NG , Co. Durham, Storbritannien
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4,7
Utmärkt
810 omdömen
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Great customer service
Human error mistake in the order and Henderson resolved it immediately without hesitation. Thanks Team!
9 december 2025
Svar från P C Henderson
Hello Stuart,
Thanks for taking the time to leave a 5-star review we really appreciate it, apologies for the error on the order, we are glad we were able to resolve the issue quickly for you on the order for spare parts for your Henderson garage door.
P C Henderson Team
Bought double PDKSOFT6 POCKET DOOR…
Bought double PDKSOFT6 POCKET DOOR DUALSOFTCLOSE. On installing the instructions and videos are pretty poor, the wood provided was not square or straight, had to replace, the pre installed hangers were both misaligned to meet each other, however the carpenters soldiered through and got the job done. However, in no time the 40KG doors had pulled the preinstalled fittings down at one end. Had to take a part with all the double labour! The root cause is the fixing screws are too weak to hold up the weight. Considering they are supposed to be specified for 60KG door they are ridiculous. The quality of this product failed to meet the specification described in the sales.
6 januari 2026
Omdöme utan inbjudan
Svar från P C Henderson
Hello Harpritpal
Thanks for taking the time to leave a review, we appreciate the feedback, however quality concerns on the pocket door systems is not something we come across very often at all, especially to this extent. On your first point regarding the installation instructions, we will ask our marketing team to look at them to see if there are any improvements that can be made, I would note however we sell tens of thousands of the pocket door kits per year and have had no negative feedback on the installation instructions. If the timer or hangers were substandard then this should have been reported to our customer service team, we would have asked for images and if found to be at fault would have replaced free of charge. All of our systems are cycle tested beyond the maximum weight to 10,000 cycles so we are more than confident in the products quality and ability to carry up to 60kg without issue. WE are of course sorry to hear you are disappointed in the product however this could have been resolved via customer service had there been any issue with the product itself and not an installation issue.
P C Henderson Team
excellent service .remote a bit pricey for what it was.
remote was ordered and delivered on time first class service only downside was the price which i thought was a bit high for a small remote.
12 december 2025
Svar från P C Henderson
Hello Peter
Thank you for taking the time to leave us a 5-star review, we really appreciate it. The remotes can seem expensive, however as a small electrical item they do have a high cost price, we do try to keep costs to a minimum and until quite recently still offered these at the same price as we did in 2008, however inflation etc over the last few years has meant we have had to increase prices, we have tried to keep any increase to a minimum. We are please to hear however that you were pleased with the service when ordering the remote control handset for your Henderson garage door.
P C Henderson Team
I ordered something so small it could…
I ordered something so small it could fit into an envelope, but it was so crucial to my project, it was the kingpin to everything else fitting.
So Hendersons took my order, charged me for 3 day delivery, but as they were moving warehouses they decided to delay the picking of my order for a week, obviously without giving me any notice. Unacceptable Hendersons, it may not have been a large order direct to you but through your other suppliers you have made a few orders from me, and I am very surprised at your level of customer care. Even more surprising you never even suggested returning my delivery fee!
1 december 2025
Svar från P C Henderson
Hello David,
Thanks for taking the time to leave us a review, we appreciate the feedback, however to correct you on it, we did not decide to delay the despatch of your order or any other customer order, we tried our very best to fulfill all orders on time and in full. Unfortunately due to the complexities of the last stages of the move we did run into some delays, the size of the order was not the reason for any delay, all orders however large or small are treat with the same priority. To say you are very surprised at our level of customer care is very disappointing, as you state you have used us in the past (I assume without issue) and as you will see from the numerous 5-star reviews below that customer care is a very high priority for us as a company. We can only apologise for any delay you encountered.
P C Henderson Team
Excellent after sales result
From the order being excepted and including all correspondence everything was on target.
The delivery expected date passed by 2days so contacted the sales explaining the late delivery,with in 25 minutes an email arrived explaining the problem had been with the carrier, this had been sorted and the item was delivered in the next 2 days.
7 december 2025
Svar från P C Henderson
Hello Keith,
Thank you for taking the time to leave us a review, we really appreciate it. Apologies for the delay in delivery, this was unfortunately outside of our control, the carriers we use encountered a very high volume in the run up to Christmas and this lead to a few delays on their part.
P C Henderson Team
Quick and efficient service
Quick and efficient service.
I thought the postage was on the expensive side. I needed the part so all good in the end.
21 november 2025
Svar från P C Henderson
Hello Stephen
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We understand you comments on the postage but the postage charge is a flat fee, so could be reversed to be a really good price when ordering larger items, unfortunately the website does not differentiate between smaller and larger items, with that in mind the postage for a "small parcel" which yours was is just under £5.00 and we charge £6.00 for postage and packing so it is not unreasonable. It is great to hear that you found the service quick and efficient.
P C Henderson Team
No stock but take your money
Didn't get delivery as they had no products left that I ordered.
They said they would ask production and then I never got any info on that update. One guy on call was rude.
Then I emailed and guy John gave me update which was helpful and they would deliver longer bit of sliding rail which they could have offered 1 time. This put my job 2 weeks behind and client giving me hard time
If at time when I ordered it should have said no stock and I would have went elsewhere.
Regards
Business owner
24 november 2025
Svar från P C Henderson
Hello Jeffrey,
Thank you for taking the time to leave us a review, we appreciate all feedback both good and bad, and while it is disappointing to receive a 1-star review, we appreciate you taking the time. Firstly please accept our apologies for the delay on this order, we aim to ship within the 2-3 day delivery time stated on the website however if or when an item becomes out of stock and we are not going to make that delivery time then procedure is to advise the customer, we can only apologise that this did not happen on this occasion. Again the solution to send a longer length to speed things up should have been looked into and offered. We do try our very best for all customers however did fall short on this order, we have had a very high volume of orders and have experienced some slight delays, due in part to a site relocation. We aim to provide a high level of service to our customers as I hope you can see from the numerous 5-star reviews on the website and I will pass on your comments to the customer service manager as the experience you had is not one we wish to repeat.
P C Henderson Team
Item as described
Item as described, well engineered and delivered promptly. Fitted now and works as expected. Thank you.
15 november 2025
Svar från P C Henderson
Hello Nigel,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were happy with the delivery time and that you now have the part installed and working.
P C Henderson Team
Svar från P C Henderson
Hello Darren,
Thanks for the 5-star review we really appreciate you taking the time, and it is great to hear you were pleased with the speed of the service when ordering a new lock body for your Henderson garage door.
P C Henderson Team
Helpful to buy the correct spare parts
Helpful to buy the correct spare parts. Unfortunately he could not advise me of service engineers in Dorset for Henderson doors.
28 oktober 2025
Svar från P C Henderson
Hello Colin,
Thank you for taking the time to leave us a review, we appreciate you taking the time. Sorry we were not able to help you find a local engineer, as explained we have not made or sold garage doors since December 2008 (17 years ago) and therefor no longer have the recommended or suggested agents. I am pleased we were able to help with spare parts for the door.
P C Henderson Team
We needed some hard to find fittings…
We needed some hard to find fittings for a sliding garage door and PC Hendersons were able to supply from stock 3 of the items and actually manufactured the third. Great service and they keep you informed as to progress.
31 oktober 2025
Svar från P C Henderson
Hi Robert,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear you were happy with the service and that we were able to help with the parts required for your doors.
P C Henderson Team
Svar från P C Henderson
Hello Ian,
Thanks for the 5-star review, we appreciate you taking the time and we are pleased you found it nice and simple when ordering spare parts for your Henderson garage door.
P C Henderson Team
Didn't Deliver First Time.
I phoned to ask for a guide for a pocket door. The first person I spoke with said they would send one free of charge. After waiting for a month it never turned up. I phoned again and asked for the same item. This time they said there would be a charge for the part (albeit small). I was happy to pay, that was never the issue. I did have a problem with the delivery charge however, which cost more than the item being purchased. They did process my order the second time around and it arrived promptly.
28 oktober 2025
Svar från P C Henderson
Hello Nick,
Thanks for taking the time to leave us a review we really appreciate the feedback. Sorry to hear your first guide did not arrive it may have been lost in the mail. Had you called earlier we could have rectified this sooner for you. The delivery charge on the website can seem excessive when it is such a small item, however it is set by postcode area not by product.
P C Henderson Team
Svar från P C Henderson
Hello Margaret,
Thanks for taking the time to leave us a 5-star review, we really appreciate and it is great to hear you were pleased with the item and delivery time when ordering a new handle for your Henderson garage door.
P C Henderson Team
Excellent well established company that…
Excellent well established company that get it right each time. Thanks team
16 oktober 2025
Svar från P C Henderson
Hello Paul,
Thanks for the 5-star review, we appreciate you taking the time. It is great to hear we were able to help when ordering spare parts for your Henderson garage door.
P C Henderson Team
Provided product that met my needs…
Provided product that met my needs exactly. Really happy
16 oktober 2025
Svar från P C Henderson
Hello Phillip,
Thanks for the 5-star review, we really appreciate you taking the time and it is great to hear you are happy with the spare parts for your Henderson garage door.
P C Henderson Team
I was only after a spare part from a…
I was only after a spare part from a wardrobe track. However the employee in the office guided me through the website promptly and courteously. Received quickly in the post and repair completed
16 oktober 2025
Svar från P C Henderson
Hello Philip
Thank you for taking the time to leave us a 5-star review, we really appreciate it. We are pleased that we were able to help out with out requirements and the part arrived quickly allowing you to complete your repair.
P C Henderson Team
The garage door locking mechanism…
The garage door locking mechanism fitted the door perfectly, however the bolt holes (for the arms) were not the same size as the bolts used by the original mechanism and no fresh bolts were supplied with the new one. Additionally, there was no information as to what size bolt was required and your customer help service could not tell me what size bolts are required (or even if they are metric or imperial).
15 oktober 2025
Svar från P C Henderson
Hi Martin,
It is disappointing to receive a 3-star review. It was myself that spoke to you and advised I would try to find out the size of the bolts for you, I had not yet had a response from my colleagues in Ireland. The matter had not been closed as far as I was concerned and still have you on my follow up list to get back to you. As discussed on the telephone, the bolts are not supplied as they are not usually required, you use your existing bolts, I did suggest that perhaps the holes on the new lock body supplied had been drilled incorrectly and that if you were unable to resolve the issue we would replace the lock body to see if that rectified the issue. As you can see from the numerous 5-star reviews below referencing garage door spares, customer service is important to us and we pride ourselves on it. Unfortunately we have not made or sold doors since December 2008 so we no longer have the information on the size of every nut and bolt used on the doors. Apologies we were not able to meet your expectations on this occasion.
John Suddes
Customer Service Manager
Very helpful response
Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed (through no fault of PC Henderson).
Great that even for such old garage doors there were still replacement runners.
7 oktober 2025
Svar från P C Henderson
Hello Joanna,
Thanks for the 5-star review, we really appreciate you taking the time to leave it. We are pleased our customer service team were able to respond helpfully to your email, and that we were able to help supply the parts required for your older door system.
P C Henderson Team
Svar från P C Henderson
Hello Mark,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. We are pleased to hear you found us easy to deal with and that the product arrived on time.
P C Henderson Team
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